Trusted Agent profile
★★★★★
998 reviews across 8 offices and 3 platforms
Morris Homes Ltd has eight offices, in Bebington, Hilton, Wigan, Lytham St. Annes, Tamworth, Upholland, Hugglescote and Rugby. Together they have 998 reviews on three platforms, rated 4.2 out of 5 overall.
50
Reviews on Google
All 8 offices
8
Reviews on Facebook
All 8 offices
940
Reviews on Trustpilot
Business-wide
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Morris Homes Ltd's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLived here for nearly 3 months and absolutely love it! Professional team to deal with. All snagging was sorted promptly. The finish and build of the property is brilliant. The site manager has been fantastic throughout the whole experience. Highly recommend to anyone looking to move!
1/5
TrustpilotHouse is nice, Customer Care are awful
House is nice, assistant site manager is great at fixing snags. Customer Care are awful. Incredibly slow response (weeks) to get a visit (months) and finally a repair (many months) that is not even of great quality. Clear faults are ignored; patio needed fully relayed due to all slabs wobbling, dining room is cold due to small radiators, heating clicks, floors squeak, cold pipes bang. All reported at the start of 2021 and none of it is yet fixed and no appointments even booked. Appalling.
5/5
TrustpilotHad a pleasant experience purchasing my…
Had a pleasant experience purchasing my Morris home , Mrs Pauline and Mrs Linda was easy to deal with and answered all my questions . I expected a few problems as it is a new build but so far only little things that have been rectified quickly by the site Manager Mr. Richard. Once again I thank to Morris Team.
5/5
TrustpilotGreenlakes rise
Had a pleasant experience purchasing my Morris home , Nicky in sales was easy to deal with and answered all my questions . I expected a few problems as it is a new build but so far only little things that have been rectified quickly by the site agent ,Jonny ,no request was too much trouble , this makes your biggest purchase you ever make much easier and pleasurable . Every new house purchase will have faults regardless of the developer but if you have a good team working together to rectify any problems you are more likely to return and recommend the developer. I would purchase another Morris home if I was to move again
1/5
TrustpilotMorris homes .what can I say .not good…
Morris homes .what can I say .not good stuff thats a definite. Bought the property of the plan because of the nice plot .sold the dream and they took the money .at first started to do the snags .then passed over to customer care .what a joke not fit for purpose.emailed them regarding issues .just got an automated reply .then saying sorry about the delay .then it gets worse .started to build further homes at the rear of the property. Found out they bought the extra land and never informed any residents. We where all duped into buying the houses off plan of the site morris homes had different plans to build extra .totally kept in the dark .I would never buy another property from this company .stay well clear ..
4/5
TrustpilotJust want to say a big thank you to…
Just want to say a big thank you to Sarah Upton in CC although we have had issues since we purchased the property Sarah has always tried to be helpful and sort the issue were possible thanks again Nick and Jane x
5/5
Trustpiloti am happy to buy house from morris…
i am happy to buy house from morris homes . staff are very helpful and kind service.
1/5
Trustpilotdo not buy a white painted house
do not buy a white painted house, the paint continues to blister and then fall off house - :( NHBC refuse to do anything and all white painted houses affected
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleLived here for nearly 3 months and absolutely love it! Professional team to deal with. All snagging was sorted promptly. The finish and build of the property is brilliant. The site manager has been fantastic throughout the whole experience. Highly recommend to anyone looking to move!
5/5
TrustpilotEverything went very smoothly all the…
Everything went very smoothly all the staff that I have had to deal have been polite and friendly and dealt with any questions quickly and efficiently.
1/5
TrustpilotCustomer care is shockingly bad
Customer care is shocking bad. There is a lot more to this story however we are looking at other routes to air our grievances
1/5
TrustpilotNobody cares
Nobody cares. We bought our house in July 2020 in the height of the pandemic. Morris homes' organisation, communication & customer service skills have been woeful since day 1. We've never not had a problem with the team 'looking after us' and have remained bitterly disappointed in Morris since we moved in. It is a shame really as the Plot and site itself is lovely, area is really nice too. Our main problem has been the team in charge of the snagging lists. The long and disappointing story goes as follows: At first we were speaking to an Ann-Marie in the service department, but then eventually her boss Steve Baker. Ann-Marie it seems lacks the skills necessary to do her job properly as she has never called us back after 'being in meetings' and has not been able to organise even the simplest of tasks. i.e booking a plumber. Our problems first started when our downstairs toilet began growing mould in one corner. We reported this very early on, but again, no organisation skills to book in a repair left us, a family of 3 with a small infant, with growing mould in our house. By the time we got someone to come and 'look' at the problem, it had grown to the utility room wall, above the sink. They then reported back and eventually someone was booked to sort it out. By this point I was very angry about being left in a house with a mould problem so I asked for some compensation. Ann-Marie said she would ask the question. No response, but no surprise. I then spoke to Steve Baker to sort something out and explained we wanted a plumber and kitchen fitter to remove our utility room sink so we could fit a tumble dryer in. He agreed to book them for us in November 2020. He agreed the work and the people to come and sort it. Then lockdown 2.0 happened, nobody's fault of course. Fast forward to February 2021 we were told a kitchen fitter and plumber had been booked. They arrived but immediately said the work takes longer than the time they were booked for and so therefore wouldn't start it as it would leave us a hole in the wall. Frustrated that our time had been wasted, I went back to Steve who said that he would rebook again, but to be told that he never would've authorised the work for us, as compensation, if he knew it would take a full days labour charge. (Nice to know we were only valued as a half day compensation) He refused to complete the work and i had another battle as he also claimed he knew nothing about the extent of work needed. He claimed we told him we just wanted the sink removing. I pushed back and explained this was never the agreed plan and was extremely unhappy with his assumptions as even before we moved in, we had enquired about the removal of the sink, to which we were told it couldn't happen. Eventually, 3 weeks later, I was told he would do the work and sign it off, but reluctantly. I told him I was disappointed in his and his teams communication and organisation skills, yet again and he tried to apologise that they had been very busy recently. Which I don't doubt, fair enough. The work was then booked again for April. The date came again, and no fitter or plumber turned up. Again. This time we were told because the roads outside on our estate were being laid down so the 'van couldn't get down the street' therefore they turned round, and went home. Not telling Steve until an hour later. My wife though as it happened, returned home easily that same morning, using the roads with no problem? Leading me to believe I am now being lied to? Not happy. The appointment was AGAIN moved to the week after, and I am here today on that date, still having problems as they haven't turned up again. We are currently waiting an excuse as to why the work cannot be completed this time. All along with our issues, I have agreed not to post our problems and concerns publicly and was promised they would all be rectified. I have lost faith, time and patience in trusting Morris homes and am not happy at all with the service we have received. The purchase of our dream home, we would not change. We love the house, area, neighbours and views. Hopefully those views will soon become unsullied when eventually I can look out my window and not see a ridiculously laughable marketing flag from Morris Homes, telling me they have a 5 Star customer service rating. I can assure you, they do not have even 1 star from us. I'm vastly disappointed in our experience and would love to discuss this with a Director of the company. I'd like to be given an opportunity to explain the situation, and a chance to help him improve his company, as I've heard many people say they've had similar problems. Morris Homes - please get in touch, you know who I am.Plot 270
1/5
TrustpilotProfit seeking company - same like all the others.
Profit seeking company - same like all the others.Sales people are well trained into selling you the dream but as soon as you move in the "customer care team" they will NOT care. You will be stuck for months waiting to have anything fixed/resolved and there will be many snags. They are playing on time! Since you have 2 year warranty they will delay contacting you and resolving matters.Expect cheap Chinese- made finish which will wear off or fall apart the moment you touch it. Leaks will be happening and constant water pressure problems. The appliances they fit are not good either. Washing machine will be gone in less than 2 years, the boiler will give constant problems and there will be no stainless steel finish - that's just the paint and it will come off in a few months. The garden will flood and it will be rough and uneven with all the rubble tight underneath the turf. The turf will not survive unless you invest a lot of product and effort into it. They have such a high staff turnover that even if you meet a reasonable person there, they don't tend to stick around for long.NHBC is entirely useless too as they are paid and maintained by developers. I would not buy from Morris again.
1/5
TrustpilotUnhelpful, generally unprofessional and difficult to deal with
Failure to maintain apartment building, customer service unhelpful, generally unprofessional and difficult to deal with. Quality of materials in luxury apartment were high, but installation was sloppy, rushed, and aftercare was poor. At one point a kitchen cupboard panel came loose and hit me on the head, as it had been poorly glued into place rather than fastened.Have had to bring in my own tradesmen to deal with issues, but it would be much nicer if a Residents' Management Company (RMC) was setup as the lease dictated, that way we'd never have to deal with Morris Homes again.If you're going to buy from Morris Homes, all you need to remember is this, it'll never get better than the buying experience.
5/5
TrustpilotWe purchased a Malham in mid 2020
We purchased a Malham in mid 2020. Our experience has been extremely positive. Morris Homes have been very helpful all the way through our new home buying experience. They supported us from our first visit to the marketing suite, through the sale of our old property as well as after sales helping fix any snags. We have been impressed with the build quality and the layout suits our needs perfectly. I would definitely recommend purchasing a property from Morris Homes.
3/5
TrustpilotJust don't expect anything from customer service.
Firstly, to correct another reviewer, Morris properties are not all Freehold by any stretch.Secondly, their after-sales customer service is appalling. They just don't want to know. Anyone with half-competent DIY skills could do a better job than some of the outright cowboys they use and whose shortcomings they refuse to acknowledge.
1/5
TrustpilotDont buy property with Morris homes...zero warranty
Bought an property with Morris homes Dec-2019. my honest recommendation, NO-NO1.Sales and handover : Good2. Quality of build: Below average a. Leaks in Washroom - not fixed till now, b. Wrong size Patio door and Lounge door - not fixed till now/ we have to keep heating on to avoid cold inside the home, sound proc. sound proof of rooms - horrible3. After sales service - awful/horrible. Absolutely not aware how to fixHappy to show my property , if any want to view before you purchase with Morris homes.
5/5
TrustpilotAs a first time buyer I can say that my experience has been excellent
As a first time buyer I can say that my experience with Morris Homes has been excellent. From the first viewing to moving in to the after sales. I bought an apartment in The Spires and the Sales Advisor was great! We went to view one apartment but were shown other available apartments on the site too. He was patient with all queries, introduced me to a reliable and extremely professional mortgage broker and kept in touch through the process, through to reservation and exchange of contracts. Any query was answered quickly and transparently through the process. Once a completion date was fixed, the home demonstration was done. A Morris Homes information pack, detailing the home buying/moving process and appliance booklets given. On move in day the team were so thoughtful and gave us a gift and a card. After that the 7 day settling in period, the buildings manager sorted out issues - scuffs on the walls because we asked for furniture to be removed in the first bed and fixing the leak under the sink. After this we were moved to the customer service team. A senior member of the organisation did an inspection of the property before we moved in and left a list of things to be completed. The customer service team booked in an appointment well in advance and all has now been fixed. I’ve also had a senior manager call me in my first and fourth week in the property to ask how things have been going. I LOVE the apartment, it came furnished, has high spec appliances and we’re very happy customers. I would recommend Morris Homes based on the service we have received. The attention to detail has been excellent and we’ve only been here for 4 weeks so far but all issues seemed to get resolved quickly and fuss free. And as a first time buyer they have made the process smooth and less stressful than it should be. Thank you Morris Homes and The Spires Team
5/5
TrustpilotFreeholder
Morris homes are definitely all Freehold
1/5
TrustpilotHaving purchased a 4 bedroom house from…
Having purchased a 4 bedroom house from them recently whilst I can say the properties are of a good standard their after sales service / care is absolutely shocking. No problems in buying a Morris Homes built house on the aftermarket once all the snags have been rectified but AVOID at all costs buying brand new from them regarding getting things done. Shocking!!You have been warned.
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Bebington has the most, with 881 reviews rated 4.2 out of 5, followed by Hilton with 858.
The eight Morris Homes Ltd offices, by town:
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