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★★★★★ 2/5
TrustpilotMonkeys, morons, Morris
As with many others, currently battling the complete shambles they call Customer Service. Sadly, if anything at all needs repairing, even if it is vital to your living in the house, then you’ll need to fight from start to finish. They don’t answer phones, they don’t respond to answerphone messages, they don’t reply to emails.Most frustrating of all is that they don’t actually understand a complaint even when it is clearly articulated. They simply do not listen. They’re so overwhelmed by problems that they struggle to actively record them, so when you chase them again they have no idea what you are talking about and you have to start again.When you formally complain they can’t address your points and they have no record at all of all the emails you sent and the calls you made.It’s like dealing with a zoo full of monkeys. They excel at uselessness. Even the Director gets told rubbish by them, so he’s completely in the dark.I suggest that if you find yourself in the same position you go to NHBC - exactly what I’m now doing. I’ve spent months speaking to morons at Morris and enough is enough.
Skilton123 · 23 March 2019 · Morris Homes Ltd Hilton
★★★★★ 1/5
TrustpilotSo got a call from a friend on our…
So got a call from a friend on our morris homes development this morning, they had a fire that started at the main fuse box (MCB) asked for help from Morris sales office on site after the fire brigade had left. No help what so ever. emergency 24/7 line for Morris apparently doesn't work at weekends. sales rep/customer service in office totlay unhelpfull and could say that one of the managers is on holiday.More importantly the MCB has been fitted in a downstairs toilet directly under the main bathroom. the supply falied to trip and cut supply to house, supply had to be isolated at meter to cut supply.Now 5 hours after incident and no contact from Morris homes. totally disgusting service. All customer rep is interested in is getting rid of our friend and covering Morris homes. will be getting an independent survey on electrics done for my own piece of mind and would recomend all Morris home owners do the same.
Jeff · 2 March 2019 · Morris Homes Ltd Hilton
★★★★★ 1/5
TrustpilotLied about everything at every point of…
Lied about everything at every point of the process. Part of the leasehold scandal, as a minimum, but after my house being months late, was assured it was 2 weeks away from completion by the sales office. I asked if they had actually looked at my house before telling me this, as it had no roof, windows, doors, no internal fittings, plastering ....., Over 2 months later it was finished. Cost me £5k in extra costs, they grassed my garden for £200, as compensation. Worst Customer service I've had of any kind in my life!!
Paul · 23 November 2018 · Morris Homes Ltd Hugglescote
★★★★★ 1/5
Trustpilotvery much part of the leasehold Scandal
Morris homes you really should not be following other developers.Because you have made some really bad decisionsGet back selling Freehold and not Fleacehold
James · 22 November 2018 · Morris Homes Ltd Hilton
★★★★★ 1/5
TrustpilotBuyers beware of purchasing a Morris…
Buyers beware of purchasing a Morris HomeThey are leasehold & Morris tell you that you can purchase the freehold once you've been in your property for 2 years,for around £4K, then they sell your lease on to other companies within a few months of you moving in.Then if you want to purchase your freehold from the new landlord in our case (Aviva) it's £10,600 plus £950 for there legal fees as well as your own.And after purchasing it you still have permission fees to do alterations etc to your home.And when you complain to Morris about it they lie, they then tell you that at the time of purchasing your property you have a choice to purchase it freehold or leasehold which is a total lie.We've wrote to Morris several times and that's to the CEO for the evidence to support what they say & they are completely ignoring us, no response whosoever & that's probably because they can't predict any evidence as it's not trueGround rent start of £350 per year & management charge £179 per yearPlease make sure if your purchasing a Morris Home that whatever is discussed with the sales team GET IT IN WRITING I suggest people look at the information on The Natinal Leasehold Campaign before buying
Tracey · 22 November 2018 · Morris Homes Ltd Hilton
★★★★★ 1/5
TrustpilotMisled (or more accurately lied to!)…
Misled (or more accurately lied to!) regarding the leasehold status of the house. Leasehold never mentioned by sales, but when asked, we were told we could buy the freehold after purchase for £6,000. However when we came to buy it less than a year later the freehold had been sold on (within just a few months of our purchase) to an offshore company in Guernsey. They then demanded £109 pounds for us to then be told by them that the price of the freehold was now over £17,250. Disgraceful.
Albert · 22 November 2018 · Morris Homes Ltd Hilton
★★★★★ 1/5
TrustpilotBuyers beware of fleecehold properties
Pressured to put 10% down on the house before we had even sold our own. Just about managed to hold them off and paid it when we did sell our old house. We asked to buy the freehold (as a leasehold property) and was told we didn't need to because it was virtually freehold (999 year lease). We said we still wanted the freehold but told we could buy it after we moved in if we really wanted it and this was normal to do (approx £4k we were told). As new to all this we assumed as the customer we wouldn't be lied to so accepted this as something to do after we moved in. Moved into the house with hundreds of defects (mostly sorted after 2 years) but found out by letter that our freehold had been sold behind our backs to an investor 2 months after we moved in. No offer to buy it or anything, we just received a letter saying it had gone. We asked to buy the freehold after receiving this letter and was told to speak to the investor for an informal price. Got quoted over £10k for it and legal fees..... Disgrace! It turns out even if you buy the freehold it still contains fee generating covenants like asking to add a conservatory. Even if they say no to it you pay to ask. This is not what we expected when buying from a big builder like Morris Homes. All nice on the outside but once you're taken in that's when the real truths come out. For more information I recommend people visit the National Leasehold Campaign and Home Owners Rights Network (HORNETS).
Chris · 16 November 2018 · Morris Homes Ltd Lytham St. Annes
★★★★★ 1/5
TrustpilotMorris Homes - never buy a leasehold
Never ever buy a leasehold Morris Homes. After buying four years ago I spent years fighting to stop this practise so now newhome owners can buy freehold. Those of us with leasehold are prisoners in our homes - we can't sell. Ground rent £300 a year that goes up every ten years. Service charges - to maintain a small play area/cut grass on edge of estate, that ANYONE can use, over £200 a year and increases with every year. That has to be unlawful. You can't make a change to your home without permission that costs - £100 to homeground to open your file and then it seems £100 a question - which often results in a no you can't do that as you are just a leaseholder. £200.000 and we can't make our homes as we want as we are just leaseholders. WAKE UP everyone as to what is going on. Who is going to change this? Government do not seem interested in the 100,000 homeowners in this trap. What happens when we can't afford, the ground rent and service charges but can't sell our homes? They can take our homes from us.
David · 13 November 2018 · Morris Homes Ltd Hilton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
