Trusted Agent profile
★★★★★
998 reviews across 8 offices and 3 platforms
Morris Homes Ltd has eight offices, in Bebington, Hilton, Wigan, Lytham St. Annes, Tamworth, Upholland, Hugglescote and Rugby. Together they have 998 reviews on three platforms, rated 4.2 out of 5 overall.
50
Reviews on Google
All 8 offices
8
Reviews on Facebook
All 8 offices
940
Reviews on Trustpilot
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Morris Homes Ltd's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotExcellent service from Morris Homes…
Excellent service from Morris Homes Greenlakes Rise at West Wixams. Really pleased with the house, the estate and the kind and professional sales team especially Nicky in the sales office. Would definitely recommend.
1/5
TrustpilotExtremely poor support
Based on the willingness of the builder to appreciate the "real world" living experience of their designs, I certainly wouldn't recommend them to anyone I know. Additionally, the responsiveness to any snagging requests has been pretty slow and not a great experience - this takes into account the pandemic too.
5/5
TrustpilotThe house is good even in pandamic…
The house is good even in pandamic situation the site engineer Tom helped us to sort out all small issues.
1/5
TrustpilotThe sales lady was extremely helpful in…
The sales lady was extremely helpful in a difficult process(due to our house purchaser),but we got there in the end. However, we have been very disappointed with the finish of the house ,mainly the pointing which after 4 months has still not been rectified, dampness under the lounge bay window outside, the windows, scratched,marked and one doesn't even fasten properly. At the beginning things seemed to get sorted quite quickly, given the circumstances, but now we seemed to have been forgotten. This has disappointed us as we like the house style and the location of the house, but we do wonder if these quite major snags will ever get rectified.
4/5
TrustpilotHouse purchase Morris homes new build
House purchase took place during the first covid out break. Initially reserved house september 2019 and exchange contracts Nov2019. Estimated completion was end of Feb 2020. Completion date was delayed 3 times from the initial date. Eventually completed on the sale end July 2020.From start to finish house purchase took 9 months.There was a few snags on moving in... Wrong floor fitted in the main bathroom. Downstairs toilet sink not connected to the wall and installed incorrect. Kitchen cupboard kick plates installed incorrect. General scuffs on paint work in and outside of the property. Bi fold doors installed incorrectly. No internet or phone lines. I feel there needs to be more quality checking before releasing to the client. The client should not be highlighting obvious mistakes/issues. Sales agent and site supervisor have been great. Although we had the above problems they was all fixed within the first month and they gave us a painter/decorator for a day to touch up anything we wanted doing. I can highly recommend Rob and Lisa on the Waterside Village development, St helens.
5/5
TrustpilotSuperb service
The sales team and after sales team have been great during the buying and snagging process
4/5
TrustpilotDelay with move due to covid (not…
Delay with move due to covid (not Morris fault) , once in some minor snags but all sorted quite quickly. Overall very happy
1/5
TrustpilotSt Mary's park penwortham ,my son…
St Mary's park penwortham ,my son bought a house there which has the worst pointing I ever seen ,holes in mortar ,not smoothed off snots all over the place ,and the whole house would need re pointing .window stone sills looked like a hammer taken to them ,there customer service is absolutely terrible not interested in helping at all their a nightmare ,also looked at other houses brickwork and that is just as shabby considering theses our well over 300k ,and my experience well been timed served plasterer since leaving school and I now 51 so I say I know a good job when I see it and this Morris homes I advise ppl to look else were before looking here
5/5
TrustpilotSmooth process from start to finish
Smooth process from start to finish, every detail taken care of, followed up regularly to check everything was going well. Great experience and so glad we bought a Morris home. All Morris Homes employees were so helpful and caring and made sure we were happy and stress free.
3/5
TrustpilotNew Build
We bought a Morris home in a fantastic location in Cheshire for £300,000 and that’s the only good thing about the house the location. The sales advisors tell you what you want to hear and then when you pull up problems they get a bit moody putting it nicely. The snags in the new build are endless from simple things like doors not closing ,paint all over carpet to major problems like leaks and heating not working, not what you expect for over a quarter of a million house. The site manager will just tell people to come to your house to do some snags but won’t communicate with you that they are coming. I don’t think this is just a common thing with Morris homes as all new builds from developers have these problems as I’m aware. On the plus side the assistant site manager If you chase him he will get things sorted quickly and I’ve also found customer care have been ok for me. The neighbours are lovely and I feel we all get on as I think we all have a mature understanding for each other as we all have issues with the houses. I probably wouldn’t buy from Morris again but I wouldn’t buy a new build from any developer full stop as it’s not worth the hassle. I have scored average and that’s being kind as in my experience so far they do try and get the snags sorted but that does not excuse the fact that if you spend all that money on a house you expect perfection.
1/5
TrustpilotDon’t buy new build
The house was delayed massively firstly due to covid (understandable) secondly waiting for parts that where supposed to be there before covid.Soon as they had our deposit sales team where hard to get a hold of and basically forgot about us. To the point where my solicitor was doing the communications for us to get a response. Since moving in the site manager has been great when you can get hold of him. Still waiting on a dripping shower to be repaired for 8 weeks. Will end up paying a plumber and giving the site the bill as it’s gunna eventually cost me money in water bills. If I had my time again I wouldn’t buy a new build. Although we do love the house just the hassle tied to it. All the delays sucked the joys from buying a new house
5/5
TrustpilotPerfect throughout
Very straight forward process, perfectly explained by Lisa! Thank you so much Morris homes, the house is perfect!!!
1/5
TrustpilotCustomer services are a disgrace
I’ll try an just put the bullet points down as it would take all day otherwise.Forgot to write on form 500 pound towards legal fees an only found out on day of completion so I had to pay it in the spot Gave wrong meter readings to company so I got a massive bill took me months to sort out Took 7 months to sort my emergency water stop tap out that had been plastered over I thought with it being an emergency this would be a priority but not to Morris homesThe customer services manager will agree with u over the phone then email u later saying the oppositeNumerous jobs still not done an I’ve actually given up cos they r useless Other neighbours have had the exact same problems so it’s not just me the customer service department is a disgrace mainly the manager he just isn’t interested in sorting the problems how he is a manager is beyond me
3/5
TrustpilotThroughout the buying process Morris…
Throughout the buying process Morris Homes were perfect. Paula the sales advisor was amazing and any query I had she answered immediately. After I moved in I had to wait a week for an aerial, I had to chase this and had I not have I most likely would have been waiting longer. I am disappointed with the site management. I was told incorrect information by them for example I was told I would be coupled up to the sky dishes for the apartments I am attached to. After the assistant site manager spoke to one of the workmen, the workman advised I would need my own sky dish. This caused issues with Sky as they didn’t understand why I had originally given them incorrect information. I was also not happy as I was asked to give my keys to the site management so workmen could come in when I was at work due to my heating not functioning just after I moved in. I asked to be notified of when people would be in my house and this didn’t happen. I would also come home and my alarm had been turned off despite the fact I had set it when I left and confirmed with site management what the code was. The workmen who came into my house when I was there were amazing, the electrician apologised profusely about my heating being broken and he worked hard to fix it asap. I would also give credit to Carol the sales advisor who helped me over the weekend when my heating broke. Carol and Paula could not help me enough with any problem. Overall the site management are why I have scored average as they caused me unnecessary problems and did not have the knowledge of my property I would expect.
5/5
TrustpilotCouldn’t praise them enough
Couldn’t praise them enough Fantastic service , Paula is a real asset to your company
5/5
TrustpilotAmazing Experience from start to finish
I bought a house through Morris at the beginning of 2020 and my experience was fantastic, the sales team were so helpful and supportive through and kept me up to date throughout the process, i got a fabulous home demonstration before i moved in and my house is perfect! There were a couple of touch ups and small snags I needed after I moved in and the site manager and the team couldnt have been more helpful. Would definitely recommend
4/5
TrustpilotHighly Recommended
We bought the flat for my son to live in and found Morris Homes easy to deal with. The flat is well appointed and of a high quality. The site manager visited to check whether we had any queers and was very helpful and took trouble to ensure we were satisfied. He made a note of any repairs that needed attention and questions he needed to refer to others. The after sale service has been good though a little slow. The has been a couple draw backs regarding the site, there are too few parking spots for visitors some of which appear to be permanently occupied and access via the side gate is impossible as there is no key and is often locked. Despite a few niggling problems I would rate Morris homes highly and can recommend them if you are looking for a home.
1/5
TrustpilotStay clear. Poor workmanship all round
From the start of buying Morris said they pride themselves on their high standard of finish. When we moved in the garden wasn't even finished and took about 5 months for them to sort it. The standard of finish is below average. The walls are not even straight and the plaster work is atrocious. I have seen council houses with better finishes than my house. I also found out that the bricklayers who built mine and a neighbours house where fired due to their poor workmanship. The house and work looks like it has been done buy cowboys. The site manager and assistant ignore emails and takes them about 4 months to get anything sorted. In all honesty i wouldn't reccomend Morris homes, buy elsewhere.
5/5
TrustpilotMorris was first class from start to…
Morris was first class from start to finish and since we have moved in they have carried out several different works.
4/5
TrustpilotMorris homes review
Good service from the Morris sales woman. A lot of snagging issues still outstanding but understand COVID issues.
1/5
TrustpilotWish I never bought from Morris Homes.
We loved the house but unfortunately that changed when we had a leak, 9 months later and the repairs are still not complete, the company is seriously let down but the customer care department. I have had so many days unpaid from work waiting in for tradesman to attend with no one showing up. Emails and calls with Morris are never returned. My wife has phoned numerous times in tears. It has been very stressful and not how we imagined it would be.I wish we never bought the house and we just bought a pre owned elsewhere.
5/5
TrustpilotThe whole process of buying a house…
The whole process of buying a house with Morris has been excellent and our sales lady was brillThey have done what they said they would and more very friendly staff from the sales to the site team
4/5
TrustpilotRelatively painless.the lady in the…
Relatively painless.the lady in the sales office was great always helpful and got all the information required. There have been a few things that needed attention when we arrived and again the assistant site manager has been brilliant. Got all the right trade people to come in to sort out the issues. One issue remaining the trickle vents which I am sure will get sealed and sorted very soon.
2/5
TrustpilotThe initial experience was very good…
The initial experience was very good but faced lot of issues towards completion and to resolve snag items.
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Bebington has the most, with 881 reviews rated 4.2 out of 5, followed by Hilton with 858.
The eight Morris Homes Ltd offices, by town:
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