5/5
TrustpilotCouldn't be happier
So far so good. Great sales team. Fantastic care and attention from the team with regards to the few snags that we had. Nothing was too much for them.
Trusted Agent profile
Morris Homes Ltd estate agents in Bebington, Hilton, Wigan and 5 more
★★★★★
998 reviews across 8 offices and 3 platforms
Morris Homes Ltd has eight offices, in Bebington, Hilton, Wigan, Lytham St. Annes, Tamworth, Upholland, Hugglescote and Rugby. Together they have 998 reviews on three platforms, rated 4.2 out of 5 overall.
50
Reviews on Google
All 8 offices
8
Reviews on Facebook
All 8 offices
940
Reviews on Trustpilot
Business-wide
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Our offices
Morris Homes Ltd's eight offices, most reviewed first. Each has its own page.
- Morris Homes Ltd BebingtonBromborough, CH62 7BY881 reviews · 11 on Google (3.4)60 in the last 90 days
- Morris Homes Ltd HiltonDeerwood Fold, Lucas Lane, DE65 5FL858 reviews · 2 on Google (5.0)60 in the last 90 days
- Morris Homes Ltd WiganOrrell Road, Orrell, WN5 8HN854 reviews · 2 on Google (5.0)59 in the last 90 days
- Morris Homes Ltd Lytham St. AnnesShepherd Road, St. Annes, FY8 3JB846 reviews · 2 on Google (4.5)60 in the last 90 days
- Morris Homes Ltd TamworthAshby Road, B79 0AA842 reviews · 3 on Google (5.0)60 in the last 90 days
- Morris Homes Ltd UphollandChequer Lane, WN8 0DE839 reviews · 27 on Google (3.8)44 in the last 90 days
- Morris Homes Ltd HugglescoteGrange Road, LE67 2NL826 reviews · 3 on Google (5.0)60 in the last 90 days
- Morris Homes Ltd RugbyCrick Road, Houlton, CV23 1AS0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Morris Homes Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotTerrible
Terrible. Sales team point blank lied to sell us the house. Senior management are rude.Will the site manager is the only good person at Morris homes. Disgusted with our service.
4/5
Trustpilot4 years and counting
We have been ling in our Morris Homes for over 4 years and love it. The quality of the build is great and apart from one incident we have had no issues. I would say the one time we did have to contact Morris customer care team, it was a very long and drawn out process. Overall very pleased with our home!
1/5
Trustpilotsign this petition - STOP LEASEHOLD SELLING
petition.parliament.uk petitions 548738please ask everyone you know to sign this petitionSTOP LEASEHOLD selling- give us our freehold
1/5
TrustpilotUpton Dene, Chester - don't do it.
After living in our new Morris Homes house for over four years they have decided to now plonk a huge sales marketing suite right in front of our house and to make matters worse they are running it via an ancient electricity generator, which pumps out plumes of smoke and sounds like a tractor backing into our house. This just shows how much they don't care a damn about customers who have bought a house from them. We have not had one day of peace in over six weeks because the sales suite is open on Sundays. So if you are considering buying one only do it if the site has nearly finished. The house itself was nicely designed but thrown together. Our kitchen cupboards fell down and we have had a shower leak plus the sprinkler system installed was not certified to standard or commissioned.
1/5
TrustpilotCowboy builders !
Bought one of the countries first "eco houses" in the Vista development in Peterborough. The house design is actually lovely, but that's where it stops. Rainwater harvesting system was not fitted/plumbed correctly, a plumber advised us to switch it permanently to the mains. The solar water system was never even wired up ! Morris homes then 'fixed it'. Just found out it was still never even connected and working. They then informed me that it is now out of warranty and they have closed my case. Appalling customer service and build quality. Absolute bunch of cowboys. Do not waste your hard earned money on a Morris Home.
1/5
TrustpilotAbsolute disgusting company !
Absolute disgusting company !! My car was seriously damaged on the trinity garden development in loughbrough due to unfinished roads !! This company has messed me around for 5 weeks being passed from pillar to post ...any communication I did have with any staff was very rude and arrogant and constantly failing to return my calls .I am a single working parent who relys on my vehicle to commute to work and havnt been able to for 5 weeks due to there ignorance of not wanting to resolve this with me ...take care I'f you are to drive on the roads owned by this company!!
5/5
TrustpilotUpholland gardens.
Upholland gardens.After reading many reviews both good and bad, I can’t help but think it is often who you deal with and how you approach them. I have had a few small problems which is expected on new builds. As a veteran and a stickler for high standards and perfection but also a realist I took time to speak directly to the site manager, builders, groundwork’s team and landscaping guys. I am pleased to note that any issues where dealt with in a timely manner and to satisfaction. No shouting, no legal issues, no fuss, just good old communication and get it done attitude. The site manager heading up customer care as well as site sales representative on site have been superb both before and after moving in.Myles site manager and Pam in sales office.Thank you both.People. Please understand that nothing is perfect and teething problems will pop up from time to time on new builds. take time to speak to site / customer care team politely.My experience with Morris homes thus far has been superb and I have also taken into consideration and took time to understand the issues both them and us are dealing with during the COVID-19 issue . Time to lace up the boots and crack on. Stay safe, Enjoy your new homes and Best regards to you all.D
1/5
TrustpilotRivington View Estate, Chorley
Rivington View Estate, Chorley was completed aprrox 5 years ago. Morris Homes continue to take a fee yearly for maintenance, but do not carry out the maintence to anywhere near the standards they advertise in their glossy brochures. 2 foot weeds growing out of the highway. broken fences, roads still not adopted, collapsed manholes...........don't be fooled by the hard sell. Visit our estate first and look for yourself!!!
5/5
GooglePlastering work is fantastic
1/5
TrustpilotPlease Do Not Waste Your Money
Moved into Morris Homes new built property Dec,19, still waiting for the snagging list to be completed. The worst customer service experience considering the cost was almost £700K. Please do not waste your money, all my neighbours have similar experiences.
1/5
Trustpilot100% avoid!
Absolutely awful customer service once you buy the house. Lots of problems including bad drainage that means the whole house smells. Massive pass the blame attitude and complete disinterest in fixing problems. That’s if you can actually get them to admit to there being a problem or something being their fault in the first place. Dealt with multiple incredibly rude site managers and unhelpful after care staff. Avoid Morris Homes at all cost, it’s just not worth it!
1/5
TrustpilotDon’t buy a Morris home
Absolutely shocking customer service. Buying a house from Morris homes has been the worse thing and is ruining my life. PLEASE buy elsewhere :(
1/5
TrustpilotAbsolutely shocking service by customer…
Absolutely shocking service by customer care.I'm on a site with a few years of building left and have been in my house 2 and half years.Morris homes left the soil pipe in the loft unfinished leading to me having a damp patch come through my bedroom ceiling. Whilst i understand my warranty on the house has expired it would take nothing to send someone over to take a look at there mistake.But no they are not interested so if i was you i'd look elsewhere if you want a decent aftercare services.
1/5
TrustpilotMorris Homes - opt out of service charges when buying freehold
Morris Homes - one person has bought the freehold and also managed to get out of paying SERVICE CHARGES - over £200 a year which increases, so there is one solicitor out there that knows where there is a loophole, but how do we find them? The person will not tell us how they did it - probably part of the deal - so I advise everyone to tell solicitors this has been legally done and how do we all do the same?
1/5
TrustpilotIf I could give this company zero stars…
If I could give this company zero stars I would. 1 star is definitely 1 too many. Please don't make the mistake I made in thinking this is a reputable company to deal with because they certainly are not. Their customer service is appalling. They will tell you anything to get you to sign up for one of their houses, if your sale takes a little bit longer than expected you are hounded by the sales person. Then god forbid your sale falls through as mine has they will avoid you then at all costs. All I want is my £500 back, which I was told on the day I would get back if there were any problems. I have been avoided, lied to and recently completely ignored. I suggest if you do feel the need to have to deal with this company you do so with wide open eyes because they are not all they make out to be. On the whole a bunch of complete liars.
1/5
TrustpilotVery disappointed with Morris homes
Very disappointed with Morris homes, I thought they were different from the other developers but I was wrong.We have had issues after issues since we moved into our new built. The most recent issue is to so with a product they used in our built which was not strong enough therefore has caused water ingress into our bathroom. Despite asking them to put it right, they have refused stating that it was not reported within 2 yrs.how can one predict progressed effect in an area of the house that is not visible, this is in the loft in the insulation area.
1/5
TrustpilotRubbish company discriminate
Im in a wheelchair and a veteran lived here for 4 years in that time my hot water tank has leaked through my roof in the kitchen twice i have 3 kids and no one willing to help since it is obviously poor workmanship and faulty products installed they cant say they arent faulty since after living here a year i had a letter of heatco about a recall on it and to replace sealing rings dont buy through morris homes the only advice they gave me was to spend my own money rectifying there rushed build
1/5
TrustpilotNever buy freehold - unable to sell property!
I purchased my Morris home as new as had to option to buy freehold so I did. I have now come to sell the property and cannot sell due to restrictions on the land registry. There are 7 other parties on the land that I am suppose to own!!! I have been unable to sell my property and this has been going on for almost two years now!!! So whether you buy free hold or lease you are unable to sell your property on!! I am taking them to court and hopefully others will too
1/5
TrustpilotUnethical builder
Unethical builder, will sell your freehold without you knowing, giving you no option to buy it yourself. They specialise in leasehold sales, so you never truly own the home, you rent for tenure at the property. Expect a minimum payment of £250 a year to the freeholder (yet the freeholder has no responsibility for the property, it's just s money making scam). They advise you can buy the freehold after 2 years, but this is bull as they sell it on and don't contact you to give you the option. Furthermore, they also "Fleecehold" the area/estate, you pay a service charge for repairs and upkeep of the estate, minimum £150 a year out of your pocket. So not only do you spend £150k+ got the property and pay for a mortgage, insurance etc.. you also pay these fees mentioned above, they tend to avoid mentioning this explicitly too.
2/5
Trustpilot"Online reviews are just a guide"
People say online reviews are just a guide. Well this review is here to confirm this is a load of trash. Morris are shocking. Don't get me wrong. The style of the house is nice. But that's as far as it goes. "Can you rate us good and our after care!" Urm.. no. get lost geeza. Signing my 3 week hand over document as satisfactory then pissing off is not on. Same goes for the after care. I have a warped front door. They signed it off as complete and didn't even turn up. Drive way is trashed. House looses so much heat. The shower wasn't even sealed. The site manager disapeared half way through my demo and never heard from him again. Not even going to mention the pre sale disorganization. Oh and the iron railings they decided to erect with no notice. On my land! So... to summarise and put it blunt. They dog. ****
5/5
TrustpilotBrilliant 1st Class service
We have just bought our first home from Morris Homes at their Trinity Gardens development in Loughborough and we couldn’t be more happier, the service we have received has been first class Jacqui and Maria have been brilliant, especially Jacqui as we dealt with her mostly. As I said this was our first home so we were nervous and didn’t know what to expect, Jacqui was there with us every step of the way from reservation to completion, any questions we had were answered by Jacqui and her team.
1/5
TrustpilotHorrible customer service for…
Horrible customer service for maintenance issues.Over 3 months to get a communal fence repaired. Chased many times but always told it will be done soon, or given a date which is then missed.Horrible level of communication from customer services agents. You have to chase them for updates (Even after 3 months) rather than them calling/emailing you to provide updates.
1/5
Trustpilotstop wasting tress on useless junk mail
My wife and I just received a letter each from Morris Homes, for overpriced two bedroom flats.Apparently, they are 'the perfect choice for young families and first time buyers'.We are both in our 50's and have two daughters - one in sixth form and one at university - nothing like the target audience.I never imagined how bad they actually are, having read the rest of the reviews here.Please, stop wasting trees on useless junk mail - we never signed up to your mailing list, and it seems that where ever you bought your data from is as dishonest as it seems you guys are from the other reviews here!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Morris Homes Ltd
Which Morris Homes Ltd office has the most reviews?
Bebington has the most, with 881 reviews rated 4.2 out of 5, followed by Hilton with 858.
Where are the Morris Homes Ltd offices?
The eight Morris Homes Ltd offices, by town:
- Bebington: Bromborough, Bebington, CH62 7BY
- Hilton: Deerwood Fold, Lucas Lane, Hilton, DE65 5FL
- Hugglescote: Grange Road, Hugglescote, LE67 2NL
- Lytham St. Annes: Shepherd Road, St. Annes, Lytham St. Annes, FY8 3JB
- Rugby: Crick Road, Houlton, Rugby, CV23 1AS
- Tamworth: Ashby Road, Tamworth, B79 0AA
- Upholland: Chequer Lane, Upholland, WN8 0DE
- Wigan: Orrell Road, Orrell, Wigan, WN5 8HN
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