Trusted Agent profile
★★★★★
939 reviews across 2 offices and 2 platforms
Morris Homes Eastern Ltd has two offices, in Gamlingay and St Neots. Together they have 939 reviews on two platforms, rated 4.2 out of 5 overall.
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Morris Homes Eastern Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Trustpilotupdate on Complaint
A update on our Formal Complaint with Morris Homes Midlands we have emails 4 times since July 2023 and the Customer Care manager does not answer our emails, is he still working for Morris Homes or another 1 that has left, this is Morris Homes at there best never reply to written complains.
5/5
TrustpilotA big thank you Hannah
We've just come back from the Kirkham and Wesham Moris show homes. Not only were the properties stunning; Hannah was beyond helpful in educating us on how tos and next steps. She helped with topline mortgage advice and guided us on the best properties that may suit our new family. Hannah, thank you so much and hope to see you soon. Ishta & Nathan Xxx
1/5
TrustpilotPoor after service
15+ years and still not allowed the LA to adopt the roads leaving the estate roads in a mess.
5/5
TrustpilotImpressed from start to finish
Impressed from start to finish, carole and jo in the office were both brilliant so helpful and really informative, then when I moved in the site manager Shaun again super helpful, couldn’t do enough. I had more snags than I thought but they were mainly cosmetic and all sorted out quickly. I was put off new homes by bellway who are nothing short of appalling but morris homes restored my faith and I would whole heartedly recommend them. I’ve been impressed. Really impressed. 😀
1/5
TrustpilotA update about Morris Homes …
A update about Morris Homes i wrote a Formal Complaint in December 2022 regarding problems and as from today July 11th 2023 we have not received any written answers from Morris Homes yes 7 months nothing this is what you get for buying a Morris Home buyers please be aware
5/5
TrustpilotHannah the sales lady was very helpful…
Hannah the sales lady was very helpful and professional and her knowledge of the development was excellent. We hope the house sale goes through and we thank her for her help.
5/5
TrustpilotMorris homes are the best and they value their customers
Me and my wife had a very good experience with Morris Homes - @ St Michael's Parks, Upton Valley Way N, Upton, Northampton NN5 4UU.This is what I felt genuinely about this company - they have very good team especially in sales office Jeanette and Amiee. Throughout whole process they were always behind us to help whenever we need them. This company got very good contacts with mortgage advisor's @Hayley Mortgagestore MK, they are also the best like Morris homes. Whole process was so quick and smooth. Our transition went really well and smooth. Our care responsibility is changed the hands from sales team to site team. I need to mention here without any hesitation a gentleman name from site team called "WILL" he is the best, took care and gave his utmost response and care on behalf of Morris homes to us. I personally give five star rating to him. After few weeks again our care responsibility moved to customer care team. In that teams I need to mention two names one is "HAMEED" @ customer care manager and Danielle Bland @ customer care coordinator, these people are quite good at their customer oriented services, they are the best.Some other people I need to mention here “Liam-electrician”, We had an issue with CAT5v ports but this guy spent his time and sorted out for me. He is the best in his work. A lady called Zoe House from Saint Interiors Administrator helped me throughout our journey and I picked up few faults with lights she acted on time and responded really well. Morris Homes are the best in customer oriented services; build quality, spacious rooms, garages, private driveways. Me and wife been to different new build properties we never come across big gardens in new builds, but Morris homes are quite good than other new builds.My personal opinion is worth taking home with Morris homes they are best in “listen to their customers”.
1/5
TrustpilotMorris homes has held onto our deposit…
Morris homes has held onto our deposit since March despite not going forward with purchasing a home with them.
1/5
TrustpilotMorris Homes Buyer beware.
Buyer beware.Please be aware of their annual Fleecehold Ground maintainance fee policies if with FirstPort and in addition their £400 information pack that you will need to buy from them when you come to sell.Ask about the Neff built in dishwasher plug issue as to whether they have resolved it as it is dangerous. There have been several instances of this on our estate. It has been reported without response.The dishwasher plug seriously melts under your worksurface and behind the cupboard.
5/5
TrustpilotCarol and Jo are so incredibly helpful
Carol and Jo are so incredibly helpful. We are planning a relocation from the South West to the North West, at a specific time, so have had lots of questions! They have taken the time, both over email and then in person, to carefully answer our queries. We feel really valued and in good hands. Thank you and looking forward to speaking to you again soon.
5/5
TrustpilotImpressed from start to finish
Easy, user friendly experience from start to finish. A couple of small snags after completion but they were sorted really quickly. Very pleased.Special mention to Tony (Site Manager) and Lisa (Sales) who have both been brilliant at all times.Highly recommended.
1/5
TrustpilotDon't bother wasting your money!!!!!
Nothing but problems since putting a deposit down. First off the sales agent gave me the wrong price for the house, so I applied for a mortgage to find the price of the house was considerably more. That created a whole load of issues. Secondly the team lied several times about when the property would be completed for me to get my keys. Every day it was another issue - no windows, not plastered etc - however I could very clearly see it was done and to make it worse another house same build as mine had the windows I needed yet hadn't had the garage or anything else built - ridiculous. Then I bought a brand new car and the site team sprayed brick acid all over it when spraying the house next door and only came to ask me to move my car when it was covered (so by this point the damage was done). My car less than 1 day old, brand new - now had corrosion all over it. Upon complaining the site director told me to claim on my insurance. He must have been smoking something if he thought that was the correct approach. Upon having the house I have had issue after issue. Pipes not put in properly, leaks, windows breaking, doors breaking the list goes on. Customer care have sometimes been helpful but the majority of the time you can't get hold of them and wait months for a reply.They then contact me to advise they need to dig the front of my house up as they "forgot" to build a path - and that the work will start tomorrow. Funny thing is they want to take some of my land away which legally they cannot do. All so they can get it signed off by the council. Not entirely sure how you can miss building a path? Along with this any issue I have raised that they pretty much wash their hands of. They build streets / driveways without taking into account accessibility. This cul de sac in particular is a nightmare to get on and off and because people don't know how to use their drive you get blocked in. perhaps if they didn't build houses on top of one another then parking wouldn't be such an issue. Overall my experience with Morris is poor. I would not suggest buying with them, it would be a waste of your money and make you miserable living in something that constantly has issues.
5/5
TrustpilotClaire our sales advisor was brilliant…
Claire our sales advisor was brilliant from the start. There was no pressure to buy, just lots of information for us to take away and make a decision in our own time. I am impressed by the level of care and support we’ve had from the team on site having never bought a new build before.
4/5
TrustpilotGreat sales people
Visited the Broadacre site (with Lizette) Prince meadows site (Hannah) and the Bartle Meadows site (Paula) and all were so helpful and kind.
4/5
TrustpilotThe sales lady was lovely and very…
The sales lady was lovely and very helpful given that we just dropped in on spec
5/5
TrustpilotMy daughter is buying her first home…
My daughter is buying her first home and Tina at downing Gardens development has made the whole experience a pleasure.. she has explained and helped every step of the way Thank you tina
5/5
TrustpilotWe have visited the Arkall farm…
We have visited the Arkall farm development on a few occasions now and Tracey has always been so helpful, approachable and accommodating. The show homes are amazing and the development is great too with an excellent mix beautiful new homes.
5/5
TrustpilotHannah was very helpful and came up…
Hannah was very helpful and came up with several solutions to our particular situation.
5/5
TrustpilotDowning Gardens, Gamlingay.
Went to view the show home at Downing Gardens in Gamlingay. Tina was very welcoming and helpful. A really lovely show home with high end fixtures and fittings. We even got a “Morris’ bar of chocolate to thank us for our visit!
5/5
TrustpilotGreat viewing experience
My wife and I have had two viewings at Princes Meadow Kirkham. From my first enquiry to my latest visit, Karen and Hannah have been fantastic with us. Nothing has been too much trouble and we have valued greatly the information and advice we have been given.
5/5
TrustpilotGreat customer service!
Just bought a Morris home in rugby and absolutely love it. Alison held my initial appointment to look round the house before reserving and was SO helpful. She was happy to answer any questions and got back to me with any that she couldn’t fully answer at the time. Since reserving to completion both Alison and Pauline have been great at talking me through everything in the house and helped solve any problems I came across - which weren’t many at all. Absolutely love my new home and I couldn’t recommend Morris homes, and Alison & Pauline if you’re looking in rugby!
5/5
TrustpilotWoodbeck
We recently bought our new home on the Woodbeck development and couldn't be happier. From our initial enquiry Claire was fantastic. Always prompt to respond and gave us the time we needed on different occasions before we made our decision to purchase. Following our offer, she ensured the whole process was as straight forward as possible for us and was always available to answer any questions.From moving in, Paul has also been brilliant on site. He dealt with the initial snagging promptly and has always been responsive when we have needed him, even outside of working hours. Both have been a pleasure to deal with, are very personable, and are a real credit to Morris Homes / Shelbourne Estates.
5/5
TrustpilotMy wife and myself today visited…Great experience .
My wife and myself today visited Broadacre st. annes and was greeted by a fabulous sales advisor, Lizette, what a pleasure it was to have someone with great knowledge and advice to guide us through this experience.Thanks Lizette, Hope to return soon and purchase a property from you, Anne&Val King.
5/5
TrustpilotWe have been looking at a house on Lathom Grange
We have been looking at a house on Lathom Grange for the past couple of months and Lisa has been brilliant and accommodating with unscheduled visits, questions, arranging visits to other show homes and guiding us through the processes. Thank you and hopefully we will be moving soon with Morris Homes
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Gamlingay has the most, with 849 reviews rated 4.2 out of 5, followed by St Neots with 841.
