Trusted Agent profile · East Sussex
Verified
★★★★★
1,980 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,980 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat team
Damian and his team have been fantastic. It’s no mean feat pulling together several parties during lock down to get the sale through as smoothly as possible, but he did it! He really helped to get things moving. Excellent service.
5/5
TrustpilotMishon Mackay Lettings …great team!
Mishon Mackay Lettings have been superb over all aspects of managing the rental of my property.Despite the current problems of COVID and working from home, the staff have been attentive and prompt in dealing with administration. They are easy to contact and very nice to work with. Highly recommended!
5/5
TrustpilotExceptional Professional Service
The sale of my property has just gone through and the service was really great and professional from start to finish. Amy was really friendly, efficient and communication was great, keeping us fully informed the whole time and chasing things up on our behalf when needed. Really impressed! Wouldn’t hesitate to recommend Amy and Mishon Mackay and use them again in future
5/5
TrustpilotFantastic team
Fantastic team, one of the best I've had the pleasure of dealing with, Jay & Natasha go above and beyond to deliver & show great attention to detail throughout.
5/5
TrustpilotGreat and flexible service during these…
Great and flexible service during these difficult lockdown conditions
1/5
TrustpilotBad experience on handing property…
Bad experience on handing property back, had the property professionally cleaned, redecorated throughout and had the carpets cleaned, then told they were deducting money from my deposit for a stain on the carpet which was present when I originally viewed the property ! On two occasions the staff had called me a liar, one occasion was being asked to handle a viewing during COVID-19 lockdown ! Won't ever use them or recommend them to anyone. Well known for finding fault to keep deposit ! New tenant has moved in and I am still awaiting my deposit to be returned !!!
Dear John,Thank you for your review and I am sorry you feel your experience with Mishon Mackay was not satisfactory.Having reviewed the marketing journey and speaking to the Lettings Director, you are correct that we requested to do a viewing on 6th June, (post the Government giving us permission to return to work) and you kindly responded, confirming you did not live in the property during the week and we could carry out viewings as long as we followed the necessary safety measures, which of course we did to ensure the safety of our staff, you as the tenant and the applicant viewing. Having reviewed the property maintenance team’s email correspondence with you and regards to the check out, I can see they have pointed out a discrepancy between the inventory and check out, in that there was a stain on the carpet at point of check out. You claim that the stain was there when you moved in, but the inventory conducted prior to your key collection, states that this was not the case, at no point did we imply you were lying. Now, of course, sometimes, things are missed at point of inventory; so to safeguard you, the tenant, as much as possible you were given the opportunity to comment on the inventory with anything missed or not clear, however there were no additional comments made about the stain or indeed anything else. There is no denying that the property was returned in fantastic condition, so the landlord just requested that you asked your cleaner to re-attend to remove the stain, so a full deposit return could be actioned, which having looked through email communication, you declined. The landlord therefore requested a £50 deposit retention to cover the cost of removing the stain and as per the TDS (Tenant Deposit Scheme) guide lines, which you accepted. Following further communication the Landlord then dropped the £50 retention in exchange for the blinds you left behind, which again you agreed to. I can see that your full deposit was returned on 30.06.2020 and this was done within the 10 working days from the tenancy expiry date and within highlighted in your tenancy agreement.John, If you are unhappy in anyway re our response, please call me at the office to discuss further. Thank you Jordan Mackay www.mishonmackay.com
5/5
TrustpilotExcellent Service
The team are really nice, professional & prompt. Maria is especially helpful & has provided a great service regarding my tenancy.
5/5
TrustpilotThank you for the good and quick…
Thank you for the good and quick service! All the different issues are very quickly resolved and we always have someone to talk to if needed.
5/5
TrustpilotGreat Service
Mishon Mackay helped us to buy a flat at Brighton for the very first time. Through out the buying process, they showed professionalism individually, team work collectively and leadership as well. Even in the lock-down period, they are response as usual. Looking forward to doing a business with them again in the very near future.
5/5
TrustpilotGreat experience for first time buyers!
We've had a really great experience with buying our first home through Mishon Mackay in Preston Park! The staff was so great from the start, super communicative and professional! Shoutout to Drew who made our final part of the process incredibly smooth (and fun!). Cannot recommend enough! :)
1/5
GoogleRating only, no written review.
Hi there, we cannot locate your name in connection to any property with Mishon Mackay. Please give us a call on 01273 606076 so we can discuss this matter further. Thanks.
1/5
GoogleRating only, no written review.
Hi there, we cannot locate your name in connection to any property with Mishon Mackay. Please give us a call on 01273 606076 so we can discuss this matter further. Thanks.
1/5
GoogleRating only, no written review.
Hi there, we cannot locate your name in connection to any property with Mishon Mackay. Please give us a call on 01273 606076 so we can discuss this matter further. Thanks.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleSo far so good from the letting side of things.
1/5
GoogleHaving issues posting for some reason. My experience will follow as soon as that passes. Horrible, horrible agency.
5/5
GoogleI recently went to view a property with a lovely girl Jenny, she was so friendly and helpful and would definitely recommend her to any friends and will use her in future.
1/5
GoogleRating only, no written review.
1/5
GoogleMade an enquiry about a house they have listed for sale, after 2 emails each back and forth, 'Alex' simply stopped responding and I never heard from them again. Terrible customer service.
5/5
GoogleReally professional service as we bought our first property. Sarah McCarthy and Amy Newman were very polite and efficient with our enquiries.
1/5
GoogleDO NOT PURCHASE NEW HOMES FROM MISHON MCKAY HOVE OR ENTER INTO ANY RESERVATION FEE AGREEMENTS. After misleading us over a new property which was being built 'car free' despite Mischon Mckay explicitly stating it had access to parking, they asked us to pay a £1,000 reservation fee. This is yet to be returned despite it coming to light the property was car-free over two weeks ago.
Good afternoon Mr. Agnew. I cannot find your details on any of our systems and I would like to discuss your review further. Please contact me on 01273 789866. Thank you. Mary-Jayne @ Mishon Mackay
5/5
TrustpilotThank you to Maria for her excellent…
Thank you to Maria for her excellent service.She was so helpful especially during these difficult times.Highly recommended.
5/5
TrustpilotI can only share good words for MM and…
I can only share good words for MM and especially for Maria and Jordan who are great professionals, always supportive and responsive no matter the circumstances. Cannot recommend highly enough!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Mishon Mackay a message.
Hurstpierpoint has the most, with 1,291 reviews rated 4.6 out of 5, followed by Hove with 1,039.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.
