Mishon Mackay Hove reviews

★★★★★ 4/5

Trustpilot

I would recommend this company

I would highly recommend this company, especially if Fin is your main point of contact he works in the Worthing office. I was in a very difficult situation with my tenant who refused to leave my property, even after I had given the required two months’ contractual notice. Fin was incredibly helpful throughout the entire negotiation process and worked professionally with both parties to ensure the matter was resolved as smoothly and quickly as possible. I fully understood the tenants’ situation, and Fin handled everything in a fair, respectful, and professional manner while also making sure I was able to regain possession of my property without unnecessary delays.

Yvon · 20 May 2026

★★★★★ 5/5

Trustpilot

Friendly and professional agents with a personal touch.

Friendly and professional agents who made viewings simple with no pressure (shout out to Lucy in the Goring branch who went back out of hours to help us retrieve our kid's lost phone from one of the houses!). When it came to purchasing they were swift and communicated well. After the offer was accepted having Jane in the dedicated Sales Progression team after meant that everything moved as quickly as possible with queries dealt with efficiently and sympathetically. Highly recommended.

Lisa · 20 May 2026

★★★★★ 5/5

Trustpilot

lettings

I’ve not used a lettings agent for 24 years but wish I had - the whole experience from start to finish was very professional, efficient and effective- I’d like to thank Sophie Pickering, Robyn and Molly for guiding me through the process with such ease. You all are doing a fantastic job - Chapeau!

Simon · 4 October 2026

★★★★★ 2/5

Trustpilot

Room for improvement

Overall my experience with charters has not been great since the day I collected the keys, which the clerk was pretty late resulting in a lengthy wait. the office could not get my tenancy signed in time. Lots of missed communication within the office’s in Southampton mainly on the property maintenance side. Repairs on the property have been left for eight months resulting in the termination of my tenancy. Conveniently the repairs are being down now I am out of the property despite waiting for it. The response is that they are waiting for the landlord to instruct them to do the work which I don’t believe take that however you’d like too. There has been one person who has been absolutely amazing and helped me through these cracks despite it not being her problem and that’s Lilly who I believe is based in the bishops Waltham branch!

Blane · 6 October 2026

★★★★★ 5/5

Trustpilot

I just want to thank Lily who was so…

I just want to thank Lily who was so personable and helpful when it came to looking at properties. She followed up promptly and gave me a wide range of suggestions that helped with my situation. If I ever needed the support again I’d definitely go to Lily, thank you!

Gabriella · 16 September 2026

★★★★★ 5/5

Trustpilot

Angeliki Papastamati

Millie Shrimpton has been extremely helpful and professional throughout the process of renting out my apartment. She has made everything straightforward and hassle-free with excellent communication and quick responses whenever needed. I would happily recommend her services to other landlords.

Angeliki · 6 October 2026

★★★★★ 5/5

Trustpilot

Great experience!

I had a great experience with charters, I can’t thank Lily enough for all her help! Great communication throughout and just made the experience really positive and I couldn’t have asked for more! X

Indi · 7 October 2026

★★★★★ 1/5

Trustpilot

Just thought I’d put a comment on here…

Just thought I’d put a comment on here to say how disappointed I am in the service, I’ve not heard from my contact for a while now after him saying he would call me. Cameron has not been too helpful and when I did manage to get him on the phone I felt very rushed like I was bothering him. Maybe it’s because I am not going for the most expensive house I don’t know but not very happy at all. Also calling me Ben instead of Benjamin at times without permission as I hate that was not the best feeling too.

BENJAMIN · 6 October 2026

★★★★★ 5/5

Trustpilot

Dedicated team

We have bought and sold with charters interacting with the Goring branch and the sales progression team in Worthing central. Both experiences have been fantastic. Thank you! Particular shout out to Darren and Louis in Goring and Lisa in sales progression. Your commitment and dedication was unwavering. I would recommend without hesitation.

Lala · 22 May 2026

★★★★★ 5/5

Trustpilot

Thanks William for helping me find a home!

I've just been accepted for a tenancy in Seven Dials, William made the whole process very quick and friendly - taking the stress right out of the experience. Fully recommend - and thank you William!

Kathryn · 14 September 2026

★★★★★ 5/5

Trustpilot

Efficient tenancy transition process

Recently I went through a change of tenancy process, where the tenant in my property checked out and the new tenant moved in. We needed to redecorate the flat in between the time and we had only quite a short time to do this. Millie Shrimpton, the property manager looking after my property in Southampton, handled the process efficiently, making sure the property is ready on time for the new tenant. Thank you, Millie. Very happy with the service.

Dina · 4 October 2026

★★★★★ 5/5

Trustpilot

Excellent

Very responsive, the overall team are excellent. Chloe Bowers went above & beyond to help me find the property I wanted and was more than helpful all along. She communicated very well. Really excellent.

Cecilia · 15 September 2026

★★★★★ 5/5

Trustpilot

Michael was nothing short of fantastic…

Michael was nothing short of fantastic thoughout the whole process from calling us to recommend the property, all the way through to handing over the keys. He thought about us every step of the way, and kept us informed even when he still needed to wait for things to happen.

Ramza · 22 May 2026

★★★★★ 5/5

Trustpilot

Thank you Rhian Barton.

Rhian Barton provided absolutely exceptional customer service from start to finish. I have always been renting property from estate agents but I have not yet came across such a friendly, professional, and always happy to help person. Rhian made the whole experience smooth and stress-free. Communication was excellent throughout, and nothing ever felt like too much trouble. I’m genuinely so pleased with the service received and would highly recommend Rhian to anyone looking for a reliable and supportive estate agent!

Momtaj · 26 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Performance

We knew selling our flat would have been difficult but Lisa H and the rest of the team did an amazing job and delivered after long lenggt process. Always there when we needed them most and the communication was flawless. I highly recommend them and again, a massive thank you to Lisa and the rest of the team. A

Aymen · 9 October 2026

★★★★★ 5/5

Trustpilot

Chelsea was very accommodating and…

Chelsea was very accommodating and helpful, very efficient in getting what you require done. The whole team will go above and beyond.

Callum · 7 October 2026

★★★★★ 5/5

Trustpilot

Excellent

The renting process was very seamless, from viewing the house to completing reference check. Our estate agent Eloise was very helpful and ready to assist.

Ayobami · 14 September 2026

★★★★★ 5/5

Trustpilot

Exceptional

Oh dear, Harry is exceptionally amazing! Talk about patience I literally call him daily, and he always ensures that all my concerns are addressed. If there were 10 stars, I would definitely give him all 10! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Punu · 21 May 2026

★★★★★ 5/5

Trustpilot

Rhian Barton has been really helpful…

Rhian Barton has been really helpful with my search for a new property. She is a pro-active estate agent that keeps me updated on relevant properties and developments with applications. Very professional and friendly. Highly recommended.

Andrix · 22 May 2026

★★★★★ 5/5

Trustpilot

Friendly and professional

I don’t have a lot of dealings with my letting agents, however recently I emailed Chelsea for some correspondence to be sent to me. I had no idea what I actually needed, thankfully I landed on my feet! Chelsea clearly knows her job well and sent me everything I needed in a prompt, friendly and professional manner. It was really quite refreshing!

Frankie · 7 October 2026

★★★★★ 5/5

Trustpilot

Rhai has been really supportive in…

Rhai has been really supportive in finding me a convenient and affordable space. She is always sending me updates of places that suit my preference, and always on time for all viewings.

Sedinam · 22 May 2026

★★★★★ 5/5

Trustpilot

Would recommend

Lucy was great. We were juggling another offer at the same time and needed things to move quickly, and she made sure we didn't miss out on the flat we really wanted. She was responsive and efficient throughout. Would highly recommend Lucy and the team.

Lucy · 22 September 2026

★★★★★ 5/5

Trustpilot

Georgia from the office in Worthing has…

Georgia from the office in Worthing has been really helpful with any concerns towards the property we rent. We are very appreciate, she has always been compassionate and communicated very well!

Ellie · 22 May 2026

★★★★★ 5/5

Trustpilot

Robyn has been absolutely fantastic

Robyn has been absolutely fantastic! I have such a busy work schedule and she was super flexible helping me with all the move in so that I felt relaxed and at ease. I am so grateful for her help and support :)

Ella · 9 October 2026