Trusted Agent profile · East Sussex
Verified
★★★★★
1,962 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,962 reviews on two platforms, rated 4.6 out of 5 overall.
630
Reviews on Google
All 5 offices
1,332
Reviews on Trustpilot
Business-wide
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGREAT EXPERIENCE AND SERVICE
I, Bissoon Ramful are delighted to moved into my comfortable flat on the 28 of September 2026 .The lettings office in Brighton/ Brighton marina,the letting team, Mr William Steward,Mr joswa,Mr Connor,all the team help me a great deal ,and make it happen for me to move fast. The letting team are great always helpful to any clients. I am fully satisfied with their approach and friendly making me comfortable to communicate and understanding.
5/5
TrustpilotNothing was too much trouble for Jack…
Nothing was too much trouble for Jack at the Fareham Branch. He definitely knew what he was talking about and suggested the best solution to my query. 5* service
5/5
TrustpilotRentals Team- Edie Jarvis
I have worked with Edie Jarvis from the rentals team and she does an excellent job. She is proactive, helpful and knowledgeable. Highly recommended!!
5/5
TrustpilotA good company to work with
Reliable, helpful, trustworthy, attentive to my needs.
5/5
TrustpilotExcellent service from Robyn
Excellent service from Robyn. Very attentive. 10/10
5/5
TrustpilotSimon Edsar is so good at his job
Simon Edsar is so good at his job. He knows his market well. He is like a moving encyclopedia of history of house sales. Well done team
5/5
TrustpilotRobyn has been absolutely fantastic
Robyn has been absolutely fantastic! I have such a busy work schedule and she was super flexible helping me with all the move in so that I felt relaxed and at ease. I am so grateful for her help and support :)
5/5
TrustpilotOutstanding Performance
We knew selling our flat would have been difficult but Lisa H and the rest of the team did an amazing job and delivered after long lenggt process. Always there when we needed them most and the communication was flawless. I highly recommend them and again, a massive thank you to Lisa and the rest of the team. A
5/5
TrustpilotGreat service
Communication was really good. Gary Hansford was extremely helpful and having him as a point of contact was great.
5/5
TrustpilotSam Wellington is a credit to your…
Sam Wellington is a credit to your company. Nothing is too much trouble.
5/5
TrustpilotGreat experience!
I had a great experience with charters, I can’t thank Lily enough for all her help! Great communication throughout and just made the experience really positive and I couldn’t have asked for more! X
Thank you for your 5 star rating. We are glad you enjoyed your experience with us.
5/5
TrustpilotFriendly and professional
I don’t have a lot of dealings with my letting agents, however recently I emailed Chelsea for some correspondence to be sent to me. I had no idea what I actually needed, thankfully I landed on my feet! Chelsea clearly knows her job well and sent me everything I needed in a prompt, friendly and professional manner. It was really quite refreshing!
Thank you so much for recognising a member of our team with your 5 star review
5/5
TrustpilotChelsea was very accommodating and…
Chelsea was very accommodating and helpful, very efficient in getting what you require done. The whole team will go above and beyond.
Thank you so much for recognising a member of our team with your 5 star review
5/5
TrustpilotI have been dealing with Maya at the…
I have been dealing with Maya at the Gosport branch. Maya has provided a very professional service from the start to finish with excellent communication, knowledge, and very organised .
Thank you so much for recognising a member of our team with your 5 star review
2/5
TrustpilotRoom for improvement
Overall my experience with charters has not been great since the day I collected the keys, which the clerk was pretty late resulting in a lengthy wait. the office could not get my tenancy signed in time. Lots of missed communication within the office’s in Southampton mainly on the property maintenance side. Repairs on the property have been left for eight months resulting in the termination of my tenancy. Conveniently the repairs are being down now I am out of the property despite waiting for it. The response is that they are waiting for the landlord to instruct them to do the work which I don’t believe take that however you’d like too. There has been one person who has been absolutely amazing and helped me through these cracks despite it not being her problem and that’s Lilly who I believe is based in the bishops Waltham branch!
5/5
TrustpilotAngeliki Papastamati
Millie Shrimpton has been extremely helpful and professional throughout the process of renting out my apartment. She has made everything straightforward and hassle-free with excellent communication and quick responses whenever needed. I would happily recommend her services to other landlords.
We really appreciate your positive feedback, thank you for the 5 star review
5/5
Trustpilotmazie was helpful
mazie was helpful, polite andflexible
Thank you so much for recognising a member of our team with your 5 star review
1/5
TrustpilotJust thought I’d put a comment on here…
Just thought I’d put a comment on here to say how disappointed I am in the service, I’ve not heard from my contact for a while now after him saying he would call me. Cameron has not been too helpful and when I did manage to get him on the phone I felt very rushed like I was bothering him. Maybe it’s because I am not going for the most expensive house I don’t know but not very happy at all. Also calling me Ben instead of Benjamin at times without permission as I hate that was not the best feeling too.
Thank you for taking the time to leave your feedback. We are genuinely disappointed to read your comments, particularly as they do not reflect the level of service we understand has been provided. When you initially contacted our office, you specifically asked to deal with Cameron who spent considerable time discussing your property requirements with you in detail and subsequently sent you properties that matched your search criteria, as well as arranging a viewing and an appointment with our Mortgage Services team. Following your cancellation of those appointments, Cameron also made subsequent attempts to contact you to continue assisting with your property search without success. We therefore feel it's important to provide this context, although we are sorry that your experience has nevertheless left you feeling dissatisfied. We would genuinely welcome the opportunity to understand where you feel we fell short and discuss this with you directly. Please do contact the branch and ask to speak with the Branch Partner personally so that we can understand your concerns and hopefully resolve them.
5/5
TrustpilotEfficient tenancy transition process
Recently I went through a change of tenancy process, where the tenant in my property checked out and the new tenant moved in. We needed to redecorate the flat in between the time and we had only quite a short time to do this. Millie Shrimpton, the property manager looking after my property in Southampton, handled the process efficiently, making sure the property is ready on time for the new tenant. Thank you, Millie. Very happy with the service.
We really appreciate your positive feedback, thank you for the 5 star review
5/5
Trustpilotlettings
I’ve not used a lettings agent for 24 years but wish I had - the whole experience from start to finish was very professional, efficient and effective- I’d like to thank Sophie Pickering, Robyn and Molly for guiding me through the process with such ease. You all are doing a fantastic job - Chapeau!
Thank you for your 5 star rating. We are glad you enjoyed your experience with us.
5/5
TrustpilotExcellent communication from start to…
Excellent communication from start to finish. They achieved a better price than I was expecting and took around six weeks from first going on the market to accepted offer. Were always in touch regarding viewings and feedback. Overall, very happy with the whole experience.
Thank you for taking the time to leave a 5 star review.
5/5
TrustpilotMillie Shrimpton
Millie Shrimpton [who looks after my buy-to-let] is always polite, helpful and responds in a timely fashion.
Thank you so much for recognising a member of our team with your 5 star review
5/5
TrustpilotHelpful and friendly
From the minute I enquired about a property for my daughter and friends to rent while at uni Molly has been wonderful and helpful. Even when we have asked questions Molly has been swift to answer them for us.
5/5
TrustpilotExcellent service
Excellent service from our first contact to completion of our purchase. They kept us informed, gave friendly encouragement throughout and we had a lovely congratulations from the Sales Progressor Stephen at the end of the process. We would highly recommend.
Thank you so much for taking the time to review our service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hurstpierpoint has the most, with 1,272 reviews rated 4.6 out of 5, followed by Hove with 1,014.
The five Mishon Mackay offices, by town:
