Mishon Mackay estate agents in Hurstpierpoint, Hove, Brighton and 1 more

★★★★★ 2/5

Trustpilot

Room for improvement

Overall my experience with charters has not been great since the day I collected the keys, which the clerk was pretty late resulting in a lengthy wait. the office could not get my tenancy signed in time. Lots of missed communication within the office’s in Southampton mainly on the property maintenance side. Repairs on the property have been left for eight months resulting in the termination of my tenancy. Conveniently the repairs are being down now I am out of the property despite waiting for it. The response is that they are waiting for the landlord to instruct them to do the work which I don’t believe take that however you’d like too. There has been one person who has been absolutely amazing and helped me through these cracks despite it not being her problem and that’s Lilly who I believe is based in the bishops Waltham branch!

Blane · 6 October 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

Angeliki Papastamati

Millie Shrimpton has been extremely helpful and professional throughout the process of renting out my apartment. She has made everything straightforward and hassle-free with excellent communication and quick responses whenever needed. I would happily recommend her services to other landlords.

Angeliki · 6 October 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

mazie was helpful

mazie was helpful, polite andflexible

Jamie · 6 October 2026 · Mishon Mackay Hove

★★★★★ 1/5

Trustpilot

Just thought I’d put a comment on here…

Just thought I’d put a comment on here to say how disappointed I am in the service, I’ve not heard from my contact for a while now after him saying he would call me. Cameron has not been too helpful and when I did manage to get him on the phone I felt very rushed like I was bothering him. Maybe it’s because I am not going for the most expensive house I don’t know but not very happy at all. Also calling me Ben instead of Benjamin at times without permission as I hate that was not the best feeling too.

BENJAMIN · 6 October 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

Efficient tenancy transition process

Recently I went through a change of tenancy process, where the tenant in my property checked out and the new tenant moved in. We needed to redecorate the flat in between the time and we had only quite a short time to do this. Millie Shrimpton, the property manager looking after my property in Southampton, handled the process efficiently, making sure the property is ready on time for the new tenant. Thank you, Millie. Very happy with the service.

Dina · 4 October 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

lettings

I’ve not used a lettings agent for 24 years but wish I had - the whole experience from start to finish was very professional, efficient and effective- I’d like to thank Sophie Pickering, Robyn and Molly for guiding me through the process with such ease. You all are doing a fantastic job - Chapeau!

Simon · 4 October 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

Excellent communication from start to…

Excellent communication from start to finish. They achieved a better price than I was expecting and took around six weeks from first going on the market to accepted offer. Were always in touch regarding viewings and feedback. Overall, very happy with the whole experience.

Garey · 2 October 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

Millie Shrimpton

Millie Shrimpton [who looks after my buy-to-let] is always polite, helpful and responds in a timely fashion.

Michele · 1 October 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

Helpful and friendly

From the minute I enquired about a property for my daughter and friends to rent while at uni Molly has been wonderful and helpful. Even when we have asked questions Molly has been swift to answer them for us.

Shirley · 24 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from our first contact to completion of our purchase. They kept us informed, gave friendly encouragement throughout and we had a lovely congratulations from the Sales Progressor Stephen at the end of the process. We would highly recommend.

Lara · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Really supportive throughout the move

Really supportive throughout the move. Friendly and understanding staff.

Karen · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Joe Oakley called to explain an issue…

Joe Oakley called to explain an issue with property,which tenant had reported, and gave all the options to resolve.

Jay · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

they are efficient and reliable I have…

they are efficient and reliable I have been their client for over 20 years, so speak from experience.

Julia · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Sold my Droxford home after other agents failed

Sold my home after other agents failed. Achieved a higher price than had been advised previously, and sold it to the first person who saw it.

John · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Joe Oakley was very help

Rating only, no written review.

Timothy · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Great team

Nice and easy process moving in, helpful when issues are discussed. Rhian was amazing and made sure any issue was resolved as soon as possible :)

George · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Honesty and Praise

A special thanks to Jorgia Tye and Brett Colman at the Chandler’s Ford branch. Although the process of our sale is currently in its final stages, I wanted to leave this review to highlight the quite simply wonderful support, professionalism and very clear work ethic that has been given to us. All of the team have been friendly and willing to help whenever necessary. Jorgia’s kind and caring approach, along with willing to go above and beyond has meant a lot to us. Our appreciation must also be given to Brett, whose knowledge and dedication helped guide us throughout this process.

Ian · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ excellent genuine service

⭐⭐⭐⭐⭐

Deepthi · 23 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 4/5

Trustpilot

The first time I was shown round the…

The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!

Stella · 22 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Thank you

Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!

Eleanor · 22 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Ellie - Bishops Waltham

Ellie from Bishops Waltham did so much to help us get our offer accepted on our first home. Nothing has ever been too much trouble - she’s so personable, friendly and easy to talk to. All our emails have been responded to with urgency and we would hugely recommend her. Charlie, the Branch Manager, was also a pleasure to interact with and made the offer process feel completely stress free.

Beth · 22 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 5/5

Trustpilot

Excellent service from Joe Oakley

Overall - this was really good customer service. It took a bit of chasing to speak to someone who could help me with my issue, but when I was able to speak with the property manager, Joe Oakley, he was extremely efficient and prompt with his help, and the matter was resolved within minutes.

Lucy · 22 September 2026 · Mishon Mackay Hurstpierpoint

★★★★★ 1/5

Trustpilot

They will never, ever take you off of their email list

Stop bloody emailing me! I have unsubscribed from their emails about 10 times and they don't stop. I've never rented from them and I only called them once to book a viewing and they have incessantly emailed me about properties ever since. Shut up, go away, get bent

Will · 22 September 2026 · Mishon Mackay Hove

★★★★★ 5/5

Trustpilot

Would recommend

Lucy was great. We were juggling another offer at the same time and needed things to move quickly, and she made sure we didn't miss out on the flat we really wanted. She was responsive and efficient throughout. Would highly recommend Lucy and the team.

Lucy · 22 September 2026 · Mishon Mackay Hurstpierpoint