Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExcellent service!
We've chosen Mishon Mackay to help us with the sale of our apartment. They have been very helpful, patient and supportive and guided us throughout the whole process. They reacted very quickly to all our questions and concerns.I highly recommend!! Thank you Damien and the Mishon Mackay team!Joanna
Asia · 16 March 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi JoannaThanks so much for your lovely review of Damien and his team. It's great to hear that you have felt supported through the process and also to see that you have had prompt responses to any queries. It's really appreciated when clients take the time to let us know that they have had a good experience. Thanks againSteve Neocleou
★★★★★ 1/5
TrustpilotPoor communication
When my son first tried to move in they gave him the wrong keys, when he tried to go and get this put right the office was closed. Many phone calls from us and they begrudgingly opened the office so he could move in. Not great for a young student away from home for the first time. Service since has not been much better with almost non-existent communication and regular failure to respond.
Andrew · 15 March 2021 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
This is great to hear, thank you Andrew
★★★★★ 5/5
TrustpilotWe bought our house through Mishon…
We bought our house through Mishon Mackay and had very positive experience with them. They were friendly, professional and very responsive. I would definitely recommend them.
Mrs · 12 March 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Thank you very much indeed for taking the time to post this review. It's great to hear that you have had a positive experience as we know that moving can be stressful. Good also to hear that the team were professional but friendly. Thanks againSteve
★★★★★ 5/5
TrustpilotFlat sale from overseas during the lockdowns - great job!
Thank you for dealing with my flat sale, the team were very professional with excellent communication, especially important as i was selling my property from overseas during the corona virus lockdowns. I would recommend the MM team - specifically Thomas whom i dealt with mainly. Good job
Karen · 12 March 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi KarenThank you so much for your kind words about the team at our Hove Office and Tom in particular. Whilst the world is a smaller place these days I have no doubt that the distance adds extra pressure so it's great to hear that the team provided you with excellent communication throughout the p rocess. Glad we were able to help. Thanks againSteve
★★★★★ 5/5
TrustpilotI have recently bought and sold through…
I have recently bought and sold through Mishon Mackay in Rottingdean. Dealing with John, Alice and the team has been a pleasure. Thank you
Cathy · 12 March 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi CathyThank you so much for lovely words about John, Alice and the Rottingdean team. We're delighted to have been able to play a part in helping you to move and we hope that you will be very happy in your new home. Many thanksSteve
★★★★★ 5/5
TrustpilotMishon McKay sold my flat in Hove for…
Mishon McKay sold my flat in Hove for me. Sue,Amy Thomas and the team were fantastic. They called after each viewing to give me feed back.They also found me a tenant for my flat in Brighton and again were very well organised. I wouldn’t hesitate to use them again.
Annabelle · 11 March 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi AnnabelleThank you so much for taking the time to post this lovely review of the team at our Hove Office. So good to see that you received exactly the sort of service you were hoping to get, so often companies promise lots but don't deliver. Really lovely to hear you would be happy to use us ag ain although naturally we hope you are very happy in your new home for a long time to come. Thanks again Steve
★★★★★ 4/5
TrustpilotMishon Mackay
Mishon Mackay - the service of rental management always very good, prompt in help managing all aspects of renting out a property . The whole team has always been great, Maria, Jordan, Natasha, Gracie and Claire .
Wendy · 9 March 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotMishon Mackay handled both our sale and…
Mishon Mackay handled both our sale and purchase and what a smooth, stress free process it was! Alexandra, Brittany and Josh are all so professional and I also felt like I could go to the pub with them and have a good chat over a pint!
Jojo · 3 March 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
JojoWe loved your review, if only we could go to the pub with you and have that chat over a pint! Really good to hear that the guys in Kemptown managed to make the move stress free and we hope that you will be very happy in your new home.
★★★★★ 5/5
TrustpilotI had unsuccessfully tried to sell my…
I had unsuccessfully tried to sell my flat having lost two buyers. The Hove office found me a first time buyer in a week and got the sale completed. Thanks to Chris, Tom, Amy and particularly Sue who kept the sale moving successfully.
Eileena · 3 March 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi EilennaThank you very much indeed for taking the time to post this review. It's always good to here that we have been able to succeed where others have failed but more importantly I'm delighted that you received such good service from the team in Hove. Thanks again for such a positive review.
★★★★★ 2/5
TrustpilotDon't bother looking at their website…
Don't bother looking at their website for properties for sale as virtually none of them are available. We spent a whole evening looking at their website, looking at properties that were apparently available, spending time google mapping & google earth etc, making notes. We emailed to view 8 properties. Only 1 was available to view. Extremely frustrating. Other estate agents are more honest & put 'Sold STC' or 'Under Offer'. It would seem that they want it to appear that they have lots of properties on their books when the reality is they don't. I was advised by Brand Vaughn that it's a problem with their website - I really do not think this is the case. Then another member of staff informed me it was their policy to only apply 'sold' etc when contracts have been exchanged. Ridiculous because the property is not available once the offer has been made & accepted.
Lee · 25 February 2021 · Mishon Mackay Hurstpierpoint
★★★★★ 4/5
TrustpilotBuyers' experience
As buyers, we found Mishon Mackay (Hove branch - Amy and Sarah) to be responsive to any queries and concerns. They returned calls promptly, followed through on things, and came back to us with answers when we needed them. Although we were cash buyers, we had a long and complex chain with our purchase which was extremely stressful for our family and resulted in us having to be in airbnb accommodation for 5 months. When the process was stalling at the 5 month point, we did feel we needed to take matters into our own hands. Amy was giving us regular updates and liaising with other agents in the chain, but it just wasn't having the desired result. We started applying pressure at the top of the chain ourselves and between us, we got things over the line.
E · 25 February 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Thanks so much for taking the time to post this review, your feedback is much appreciated. Amy & Sarah are highly valued members of our team and we will ensure that they both see your comments. We hope that you are very happy in your new home.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service from everyone at Mishon Mackay especially Amy, Tom and Danielle. My flat sold quickly and Tom gave good advice and guidance on the offers made. As I don't live near by, it was a relief to know that the keys and my property were in safe hands. They're efficient, helpful and quick to respond, as are the contractors they recommended for odd jobs required. Thanks MM, I'll recommend you to anyone who will listen!
Miss · 24 February 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Thank you so much for taking the time to post such a lovely review of the service you received. We are delighted to hear that you were particularly happy with the advice given on the offers made. We look forward to giving similar service to anyone you are able to send our way! Many thanks
★★★★★ 5/5
TrustpilotExcellent service from Mishon Mackay in…
Excellent service from Mishon Mackay in Portslade - very quick to respond to any issues and always friendly and professional. Thanks to Holly and Damian for helping us buy our new home - Emma and Catherine
Emma · 20 February 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi Emma & CatherineThanks so much for posting this lovely review of the service you received from Damien and Holly in particular. We hope that you are very happy in your new home.
★★★★★ 5/5
TrustpilotSale of property
During a lengthy sale process Mishon Mackay Portslade consistently kept us informed and continued to push the process along. I would use them in the future without hesitation.
Hazel · 16 February 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotFirst class service. A pleasure.
In feb2021 it was our third occasion to engage Mishon Mackay Kemptown to sell a property for us. Alexandra and her team are always a pleasure to deal with, managing all aspects of viewings and marketing and keeping us informed at each step. Alexandra's market knowledge is second to none and I'd highly recommend using this team of professionals to make your sale go smoothly and painlessly as possible. I am a very satisfied customer and won't be shopping anywhere else.
Innes · 15 February 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotVery glad to recommend this excellent branch
Very glad to recommend this excellent branch of Mishon Mackay. Trying to purchase a house in the middle of the lockdown has been quite difficult, but Amy Newman made a huge effort to help me by ferrying documents between myself and my solicitor as I was stuck inside without access to a printer. I can't thank her enough for her professionalism. Highly recommended.
Ethan · 10 February 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotEstate Agent Wizardry ....at its finest!
Having just sold my property through Mishon Mackay, Kemptown, I can only sing their praises.Josh handled the listing, viewings and sale with enthusiasm, professionalism and true warmth and openness. Josh is a massive asset to the company, and his colleagues are just wonderful too.Josh listens, he gives great feedback and kept me informed all the way. Selling through the pandemic has been daunting, but this was all handled so well by Mishon Mackay. What a fabulous team they are.I have to say, they were not the cheapest, I had other quotes, from other agents. But Mishon Mackay were the ones that filled me with the most confidence and were always available for doing the viewings etc. In my opinion, you get what you pay for. These guys are the best!Selling a home is stressful, but Mishon Mackay really eased the stress. They went beyond the call of duty, and delivered a sale smoothly, quickly and very professionally. I cannot recommend them highly enough; warm, friendly, informative and they get the job done.... well!
Michelle · 4 February 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotExcellent Service from Mishon Mackay...
Very professional. Produced a very smart sales brochure for the house. Looked after well by Amy, Tom and Chris throughout the process.
Pete · 3 February 2021 · Mishon Mackay Hove
★★★★★ 1/5
TrustpilotLack of communication.
They cancelled viewings multiple times last minute. I then called and listed a few properties I was interested in, they said they would get back to me multiple times and never did. Bad customer service!
Hunny · 1 February 2021 · Mishon Mackay Hurstpierpoint
★★★★★ 5/5
TrustpilotHolly and Damian/covid safe
Holly and Damian were great, communication was brilliant. Helped chase things when needed and cleared any questions. Viewings with them, were covid safe and allowed me the space to be able to view the property. Not planning to move, as I’m in love with myHouse but would recommend to everyone. Great service
Charlie · 28 January 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotMishon Mackay are a professional and…
Mishon Mackay are a professional and friendly company and made my search for a house and the process of buying so much easier. Calm under pressure but with a firm edge when it comes to dealing with problems I would unreservedly recommend them for your sale or purchase. I found Chris Pearson and Amy Newman at the Hove branch to be particularly honest and hard working.
Sarah · 27 January 2021 · Mishon Mackay Hove
★★★★★ 1/5
TrustpilotZero response and time wasters.
Zero response and time wasters.Make sure to follow up on your targets every 10min or you might just lose it for a few £.They won’t say if an offer was raised, very careful!
Gonçalo · 26 January 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Good Afternoon,I’m very sorry that you feel dissatisfied with the recent service you received from Mishon Mackay. I understand that you are disappointed you did not secure the property you wanted. Unfortunately we had numerous offers on the property and our landlord did take some time to decide on who they wanted to proceed with. I can assure you, as I pointed out yesterday evening , we do not like having to tell people they have been unsuccessful with their application and if any other properties come to the market matching your requirements we will let you know.Jay
★★★★★ 5/5
TrustpilotHolly was a superstar in helping us buy…
Holly was a superstar in helping us buy our house at the end of last year. She was really friendly, professional and went the extra mile to help secure the property - she really understood our need for a family home. Great communication from her and Damien - they politely kept the process moving along - we never felt badgered. Thanks so much - I would highly recommend using MM.
Mrs · 26 January 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotAttentive, professional, delivered on promises
Such professional and user friendly people I have never found before in all my house moves.Every one of the Mishon MacKay team was attentive, efficient and actually delivered on their promises.My transaction involved both the rental and subsequent sale of the property and both were handled to our complete satisfaction.
Frank · 16 January 2021 · Mishon Mackay Hove
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