Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHighly recommend Seven dials branch
We sold our flat using the Seven Dials office and had a great experience. The photography looked amazing and our flat sold within a week. A big thanks to Glenn for the support following the sale through and regular updates, also George for setting things up at the beginning.
Emma · 26 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi EmmaThanks so much for taking the time to post such a great review. It's good to know that the team at our Brighton Office have given you such a great service and that you have been pleased every step of the way. Thanks againSteve NeocleousMishon Mackay
★★★★★ 5/5
TrustpilotEasy of renting.
I have rented from BrandVaughan before with no issues, this time the process of securing a property was smooth, fast responses from the team, most specifically Mollie. BrandVaughan also has a clear easy to use website.
Alex · 23 November 2021 · Mishon Mackay Hurstpierpoint
★★★★★ 5/5
TrustpilotExcellent service
The 7 Dials branch handled the sale of our property and purchase of our new home.Selling a home is always going to be stressful but George, Glenn and the team were professional and supportive. They understood the market very well and managed the process through to completion diligently. I highly recommend them.
Ben · 23 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi BenThanks for this lovely review, really good to see that the team handled both sides of the transaction well for you and that you felt supported throughout. George and Glenn know their stuff and I'm sure will be delighted to see such a positive review of how they dealt with things. Thanks again for the recommendation.Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotThank you Glenn & team!
I'm a first-time buyer and recently exchanged on my flat in Brighton with thanks to Glenn Erdman and his team. Throughout the process, Glenn was proactive in keeping things moving in the right direction and keeping me updated.I honestly couldn't ask for more from an estate agent, especially with it being my first property purchase. I would recommend them in a heartbeat!
Tania · 22 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi TaniaIt's great to hear that as a First Time Buyer you felt that you were kept in the loop through the transaction. Really good to see that Glenn and the team dealt with things as you would have expected, if not better than expected.Thanks for posting such a great review.Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotWhy you should use MishonMackay
Would highly recommend Maria at MishonMakay. Thoughtful, extremely helpful and very efficient. Her attention to detail is next to none. Maria’s team also have the same ethics and in my dealings with Claire this showed through.
Joan · 20 November 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotMehmet Altankaya
We just bought 1 bed flat in brighton. Drew is helped us so much with the purchase. We would like to say thank you to them for the hard work !
Mehmet · 19 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi MehmetThanks for your review, it's so good to know that Drew was able to give you so much assistance. I'll make sure she sees this lovely review. Thanks againSteve Neocleous
★★★★★ 5/5
TrustpilotVery impressed with Mishon Mackay
Very impressed with Mishon Mackay's excellent service. Holly is charming and efficient and able to answer all our questions. The level of communication was great.
Anna · 16 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi AnnaThank you very much indeed for taking the time to post such a lovely review, Holly is a superstar and its good to know that the communication was strong throughout. Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotWotking with Brittany was a pleasure
Wotking with Brittany was a total pleasure. She was consistently available and responsive to our queries throughout the process, and was always keen to ensure any blockers got pushed through speedily. Thank you so much Brittany!
India · 16 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi IndiaThis is a lovely review and I have made sure that Brittany has seen it. Thank you so much for posting. Good to know that she was able to get things moved along when necessary. Thanks againSteve Neocleous
★★★★★ 5/5
TrustpilotThank you to BrandVaughan for helping…
Thank you to BrandVaughan for helping me find a property to rent. I received excellent service from Jenna and Molly .
Victoria · 16 November 2021 · Mishon Mackay Hurstpierpoint
★★★★★ 1/5
GoogleBeware buyers: This estate agent misleads customers on important legal matters, which cost me considerable time, energy and money.
I viewed an apartment with the Seven Dials office of Mishon Mackay (Hove). I asked specifically whether the apartment's hardwood floor (with which the agency advertised the flat) were legally sound in terms of the lease. I stressed that this is important as my partner has strong allergies and I am looking for a place with hard wood flooring. I was aware that more and more flats are being sold with hard wood flooring even though this is not allowed per the lease. The agent claimed that the hard wood floors were all fine in terms of the lease. I consequently made an offer on the place.
But once my solicitor got insight into the legal details, it turned out that the lease mandates that all floors need be carpeted. This is stated in a central place in the lease agreement and cannot be missed. Mishon Mackay nevertheless tried to pressure me into buying the flat. According to them, the clause "all floors need be carpeted" does not mean that all floors need be carpeted. But that is of course not true. My solicitor was very clear: the hardwood floors are in direct breach of the lease and need be changed once anyone complains about noise.
Mishon Mackay then failed to get retrospective consent from the landlord for the hardwood floors. All they got was a short email saying that the floors are ok as long as no one complains, but that a court would likely decide against the current state of the flat.
Mishon Mackay then tried to portray this as a normal thing, stating that they could not have possibly known about the details of the lease. This is both of course untrue as well. Other agencies that I have been dealing with either told me that the floors need be carpeted or looked into the lease details before confirming whether the floors need carpeting or not. I finally decided to pull out of the sale because I never made an offer on a property that is in clear breach of the lease.
In the course of this I lost money for a homebuyer report, legal searches, and a mortgage application, let alone my headache over this and wasted time. And all this simply because of the dishonesty of Mishon Mackay that seem to privilege a quick sale over legally sound procedure.
David · 15 November 2021 · Mishon Mackay Brighton (99-101 Dyke Rd)
Agent replied · 15 November 2023
Dear David
Sorry that you have had cause to post such a review. I can assure you that we will look into this transaction to see what has happened here.
Kind regards
Steve Neocleous
★★★★★ 5/5
TrustpilotNatasha has gone over the top with…
Natasha has gone over the top with keeping me informed all the way. Nothing was too much for her all questions were answered and paper work given on time. Thank you Natasha and Thank you MishonMackay Good job all round
Joan · 12 November 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotMaria at the London road branch was…
Maria at the London road branch was amazing when dealing with our check out procedure, everything was fast and organised, under difficult circumstances. Maria was professional, helpful and friendly and is a brilliant asset to the company. The move was definitely made easier by her assistance. Thank You Maria!
Gregory · 12 November 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotGood experience with Mishon Mackey.
Good experience with Mishon Mackey.They understand the market well and provide confident, realistic valuations. The photographer they work with is excellent. The advertisement and viewing process is smooth and professional. The care through to exchange is consistent and available. Thanks George and Samim.
Andy · 12 November 2021 · Mishon Mackay Hurstpierpoint
Agent replied · 17 June 2024
Hi AndyThanks so much for this review, we pride ourselves on giving honest and realistic advice and it looks as though that is what you have received. Also good to hear that the service throughout was professional and that George & Samim were always available for you. Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotHighly recommend Mishon Mackay
We recently made the move from London to Hove and couldn't have asked for better agents than Mishon Mackay. For viewings, we dealt with Jenny Hopkins who was very responsive from the moment we raised a viewing request form online and she called us straight away to understand our rental requirements. Throughout the offer process, Jenny kept us up to date on our application on a daily basis which was much appreciated.For tenant referencing and check in, we had Natasha Carter who has been equally helpful and responsive in getting us settled in. It was a lovely touch from Mishon to provide us with a welcome pack filled with goodies on key collection day. Being both tenants and landlords ourselves, we have dealt with many agents in our time and would rate Mishon Mackay as definitely one of the best in the market and would not hesitate to recommend them to anyone considering a move.Thank you Natasha and Jenny for a positive experience from start to end!
Cherlyn · 11 November 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotBought a flat through Michon last week
Bought a flat through Michon last week. They made the whole process very easy. Holly and Damien we both great in getting back ot me with updates or answering any questions - Would recommed
Tom · 10 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi TomThanks so much for taking the time to post this great review. Really good to know that both Damien and Holly were always at hand to help when you needed them.Thanks againSteve Neocleous
★★★★★ 5/5
TrustpilotGreat service
Great service, very helpful team. Always willing to help with any questions/problems etc.
Watson · 8 November 2021 · Mishon Mackay Hove
★★★★★ 4/5
TrustpilotBrighton Landlord
Mishon Mackay have managed our rental property in Brighton for several years now. They have been diligent in finding suitable tenants and dealing with issues arising at the property in an efficient and effective way; seeking our input where appropriate. Maria and Jordan have looked after us particularly well, having taken time to understand our wishes and put them into effect. But thanks has to go to all the team, as they have all helped us in one way or another over the years. I can recommend them!
Brighton · 4 November 2021 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotA positive experience and Amy was brilliant
My partner and I worked with Amy at Mishon Mackay's Hove office and have nothing but positive things to say about our experience. From start to finish, Amy was knowledgeable, attentive and very helpful. At all times, she was friendly, very patient (particularly given some of the delays we experienced) and gave us confidence that our sale was in good hands. This was our first experience of selling a property and Amy made the process as painless as possible and was there to answer our questions and explain anything we were unclear on.
Dan · 2 November 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Hi DanWhat a great review, thank you very much. Amy is a star who regularly receives great feedback such as this and I'm really glad to hear that she helped you through the transaction.Kind regardsSteve Neocleous
★★★★★ 2/5
TrustpilotCharged £276 for a pre-tenancy 'sparkle…
We were 'sold' a pre-tenancy 'sparkle clean' as we were not in the country to inspect the flat after the previous tenants vacated. We were told that the inventory check had indicated that the flat was 'grubby' and it was necessary 'to make sure'. We agreed to go ahead with the clean without seeing any written quotes or specification. When the new tenants moved in, they told us they felt the flat was not clean and sent us photos. The cleaners had not even moved the one sofa to vacuum clean underneath, the oven, and the washing machine had not been touched. We raised this with Mishon and they have told us that we were charged £60 per hour incl VAT (for two people) for 4.5 hours or £270 in total. Mishon did not deal with our query and when we chased after two weeks did not really have an answer and, were very dismissive.
R · 28 October 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Firstly, thank you for taking the time to post a review and I’m sorry you feel dissatisfied with your service from Mishon Mackay. I understand from the communication with you and Natasha that you instructed us to carry out the inventory at your property earlier than we normally would book it, as you asked to use the report for your vacating tenants, this meant that we don’t have any evidence of the lack of cleaning. I can see you agreed to allow Natasha to proceed with the cleaning without getting a quote as you were on holiday. I believe Natasha offered to arrange for the cleaners to re-attend the property to rectify any areas that were missed, once you raised this, to which you explained your tenants hadn’t taken pictures of the areas they weren’t happy with, and that they were cleaning the areas themselves. Natasha has also offered you the option of some re-imbursement, as a sparkle clean is not what Natasha instructed our cleaners to complete, but we are yet to hear from you on this.We are very sorry that your query was not picked up in good time, this was missed inadvertently and not in the time frame we aim to respond to our clients. We are keen to resolve this issue for you and ensure you are satisfied. We have advised of our complaints procedure separately, but, please call or email our Director, Jordan Tupper at jordan@mishonmackay.com or call the office on 01273 606076 (opt 2) should you wish to discuss further.
★★★★★ 5/5
TrustpilotJosh was fantastic :)
Josh at Mishon Mackay helped me sell my flat back in April 2021. He made the whole process easy and stress free, from the photos to the listing, the viewings, the offer process and then managing the sale. Josh is professional, efficient and friendly, and I would recommend him to anyone. He listened to what we needed and also gave great advice. Sadly the sale didn't end up going through as we couldn't find anywhere to buy, but if we tried to sell again we would definitely come to Josh. Thank you!
Rebecca · 22 October 2021 · Mishon Mackay Hove
★★★★★ 1/5
GoogleBeware buyers: This estate agent misleads customers on important legal matters, which cost me considerable time, energy and money. …
David · 19 October 2021 · Mishon Mackay Brighton (99-101 Dyke Rd)
Agent replied · 26 August 2024
Dear David
Sorry that you have had cause to post such a review. I can assure you that we will look into this transaction to see what has happened here.
Kind regards
Steve Neocleous
★★★★★ 5/5
TrustpilotA Professional and friendly company
BrandVaughan were professional, friendly and understanding throughout our recent experience of moving with them. Emily was a joy to deal with and always happy to help and answer questions we had over the phone and via email. She was attentive and speedy when it was required. Having moved around alot recently through different agents I can confidently say these guys were by far the best we experienced. Highly recommended
Customer · 19 October 2021 · Mishon Mackay Hurstpierpoint
★★★★★ 5/5
TrustpilotJenny was quite awesome to deal with
Jenny was quite awesome to deal with. She did practically anything anyone could have done. She was also patient and calm.
Akandedayo · 18 October 2021 · Mishon Mackay Hove
★★★★★ 1/5
TrustpilotBeware buyers
Beware buyers: This estate agent misleads customers on important legal matters, which cost me considerable time, energy and money.I viewed an apartment with the Seven Dials office of Mishon Mackay (Hove). I asked specifically whether the apartment's hardwood floors (with which the agency advertised the flat) were legally sound in terms of the lease. I stressed that this is important as my partner has strong allergies and I am looking for a place with hard wood flooring. I was aware that more and more flats are being sold with hard wood flooring even though this is not allowed per the lease. The agent claimed that the hard wood floors were all fine in terms of the lease. I consequently made an offer on the place. But once my solicitor got insight into the legal details, it turned out that the lease mandates that all floors need be carpeted. This is stated in a central place in the lease agreement and cannot be missed. Mishon Mackay nevertheless tried to pressure me into buying the flat. According to them, the clause "all floors need be carpeted" does not mean that all floors need be carpeted. But that is of course not true. My solicitor was very clear: the hardwood floors are in direct breach of the lease and need be changed once anyone complains about noise. Mishon Mackay then failed to get retrospective consent from the landlord for the hardwood floors. All they got was a short email saying that the floors are ok as long as no one complains, but that a court would likely decide against the current state of the flat.Mishon Mackay then tried to portray this as a normal thing, stating that they could not have possibly known about the details of the lease. This is both of course untrue as well. Other agencies that I have been dealing with either told me that the floors need be carpeted or looked into the lease details before confirming whether the floors need carpeting or not. I finally decided to pull out of the sale because I never made an offer on a property that is in clear breach of the lease. In the course of this I lost money for a homebuyer report, legal searches, and a mortgage application, let alone my headache over this and wasted time. And all this simply because of the dishonesty of Mishon Mackay that seem to privilege a quick sale over legally sound procedure.
David · 15 October 2021 · Mishon Mackay Hove
Agent replied · 17 June 2024
Dear DavidSorry that you have had cause to post such a review. I can assure you that we will look into this transaction to see what has happened here. Kind regardsSteve Neocleous
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