5/5
TrustpilotJessica Kemp - Sales Progressor
Jessica Kemp, Sales Progressor, has been wonderful. Extremely helpful and reassuring during the process of moving. She’s always been easy to contact, and kept us up to date with everything. Thank you! 😊
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
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Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,606 reviews · 306 on Google (4.9)131 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,358 reviews · 583 on Google (4.9)150 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,276 reviews · 547 on Google (4.9)117 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,262 reviews · 493 on Google (4.8)119 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,124 reviews · 361 on Google (4.8)123 in the last 90 days
Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Letting Agent in Norwich (NR10-16)Wroxham
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every Minors and Brady office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotHighly satisfied with Nagilla's outstanding service
Nagilla's performance as an Aftersales Progressor has been exemplary. She provided professional advice and maintained timely communication with myself and all involved parties. I am highly satisfied with her outstanding service.
5/5
TrustpilotThank you to the Norwich Minors and…
Thank you to the Norwich Minors and Brady team for helping us move to our dream home. Thank you especially to Rosie in the aftersales team for keeping everything on track and liaising with all members of the chain keeping everyone updated. We really appreciate the hard work and dedication you have shown. A&A.
5/5
TrustpilotRosie was a great help!
Rosie from the Norwich branch was our relationship manager and she worked really hard to make sure we were up-to-date on our purchase. She responded super quickly to all of our questions and had a lot of helpful advice about moving. I highly recommend Rosie and found the process with Minors and Brady to be as smooth as these things can possibly be. Thanks team!
5/5
TrustpilotRosie was extremely helpful in pushing…
Rosie was extremely helpful in pushing along our transaction
5/5
TrustpilotGreat service Jessica kemp always kept…
Great service Jessica kemp always kept me up to date with what was going at all time thank you 😊
5/5
TrustpilotBeth, thank you for your efficiency and support
We've just been supported by Beth through the process of applying to rent a property - something we haven't had to do for many years. We've found her really helpful, in particular in terms of being efficient and prompt in keeping us up-to-date as it progressed. At first because of the standard application questions we were anxious that there wouldn't be opportunity for us to convey our situation accurately, but once the initial steps were taken we found we were listened to clearly and supported in providing anything extra that was needed. Thank you Beth - we're very glad to have had you help us through the process. Adeline and Darran.
5/5
TrustpilotJessica .. After sales
Hi dealt with Jessica and at all times she was helpful and kept me updated. Answered my questions promptly. She is an asset to the company
5/5
TrustpilotJessica Kemp was very helpful and…
Jessica Kemp was very helpful and friendly from showing me around the property to the point of completion.No complaintsKaren Wright
5/5
TrustpilotGreat support
Jessica took care of me and my partners purchase, kept us well up to date with everything and offered great support. Thank you
5/5
TrustpilotMy sale took just 9 days
My sale took just 9 days. This one fell through. Sold again in 6 days. Just 15 days to sell twice is wonderful in my book! Jessica was excellent expediting everything after the event too.
5/5
TrustpilotRosie feedback
Rosie was always professional and helpful keeping me updated on all aspects of the move and exchange. She was always polite and it gave me confidence in the process, she was a joy to engage with.
5/5
TrustpilotHouse viewings with Melanie and communication with Sarah
Melanie showed us round many properties and was really helpful. She recommended some great properties to look at. She has been very patient with us and answered any questions we had. She is really lovely and friendly, making the house viewings relaxed. I also want to mention Sarah who has been so great with keeping us up to date with everything and booking viewings for us. She has been very kind and patient on the phone. Very friendly and professional.Sam willett
5/5
TrustpilotBuy through Minors and bradyIt has been a pleasure having Jess…
It has been a pleasure having Jess helping us and her after sales services could not be beaten she has kept us updated every step of the way. Answered any questions we have had. She has been a star and a big asset to the company.It has also been a pleasure buy through Minors and Brady a very professional estate agency. Would definitely recommend them to friends.
5/5
TrustpilotBeth Linton at the Wroxam branch has…
Beth Linton at the Wroxam branch has been very helpful with getting our letting application under way! Fast responses and helpful information given also very straightforward to follow as first time renters! We recommend Minors and Brady to anyone who is looking to rent a property! 10/10 service We also want to mention Steven Hill for his wonderful viewing he did with us at the weekend! He knew his stuff and no question was too much! He was so helpful and cheerful really made the experience a fabulous one!
5/5
TrustpilotJessica Kemp and the team at Minors…
Jessica Kemp and the team at Minors and Brady have been amazingI have been contacted regularly by the team and Jessica giving regular updates on the sale and they have helped what can be a stressful time run smoothly
5/5
TrustpilotProfessional
Just been shown around a property by a very nice smartly dressed and personable gentleman called Joe.He answered all my questions with confidence and knowledge.An asset to Minors and Brady.
1/5
TrustpilotHugely disappointing experience.
From reading the reviews here we decided to use Minors and Brady as all sounded fantastic.The experience we had, left a lot to be desired.In the early stages we asked for information and each time it didn’t come, until it had been chased 3 or 4 times.When our house details were put together and the listing drafted, it was inaccurate and deceiving, for example listing our garden as peaceful and serene - when it was next to the busiest road in and out of north Norfolk.No mention of its greatest selling point - no chain - took four days to get that change made.I feel like I pretty much wrote the description of our home - because whoever wrote the original a) hadn’t been to our house or b) looked at the pictures.We were also at one point sent pictures of someone else’s house in support of giving us an update to our particulars. Numerous times they would call me and leave me messages AFTER my telling them that I couldn’t answer my phone at work, but my husband could, causing long delays to any return calls we were fortunate to receive. Had to email every person I’d made contact with until that point to get that on the system.We did all the viewings on our house… after the initial ‘sales’ visit which was insisted on being at our home… no one else from the office ever came! Only a photographer to take some pictures (which were good and the lady was lovely). During the Christmas period we were asked if we wanted to drop the price listed of our house to attract more viewings, I said yes to list at £220k and was abundantly clear that we would accept less if need be, £200k BARE minimum for a cash buyer who could meet our less than 12 week turnaround required…..but that was only for THEIR knowledge, no one else’s. Come Boxing Day, how much was our house listed for, yes, you’ve guessed it £200k!!! Which of course meant a surge of viewings. I called to correct the error on their part, and was advised that they’d listed in the small print ‘offers between £200-£220k’ and that would be best!!Of course no one was ever going to offer £220k on a house that was listed in search engines as £200k?!We were asked by email on multiple occasions to leave a 5* review - before the house had even sold!!I would send emails and be chased for the info 3 days later, where they would then magically find it.Once we had accepted an offer on our home, unbeknownst to us, without being told had switched to the ‘Aftersales’ team to a lady called Nagilla who give her her due, was the most helpful and reliable of anyone in the whole process. On the whole, having moved house over 10 times in my lifetime, this is the most disappointing service I’ve received by quite some margin.I wouldn’t recommend Minors and Brady and I’m disappointed that after talking of my disappointment to 3 different people at the beginning middle and end of the process, no one’s ever bothered to call us and follow up.Therefore you leave me no choice but to share our experience. Bar Nagilla’s efforts at the end, we don’t really know what we paid you for. We begrudge nearly every penny.
1/5
FacebookHugely disappointing experience. From reading the reviews here we decided to use Minors and Brady as all sounded fantastic. The experience we had, left a lot to be desired. In the early stages we asked for information and each time it didn’t come, until it had been chased 3 or 4 times. When our house details were put together and the listing drafted, it was inaccurate and deceiving, for example listing our garden as peaceful and serene - when it was next to the busiest road in and out of north Norfolk. No mention of its greatest selling point - no chain - took four days to get that change made. I feel like I pretty much wrote the description of our home - because whoever wrote the original a) hadn’t been to our house or b) looked at the pictures. We were also at one point sent pictures of someone else’s house in support of giving us an update to our particulars. Numerous times they would call me and leave me messages AFTER my telling them that I couldn’t answer my phone at work, but my husband could, causing long delays to any return calls we were fortunate to receive. Had to email every person I’d made contact with until that point to get that on the system. We did all the viewings on our house… after the initial ‘sales’ visit which was insisted on being at our home… no one else from the office ever came! Only a photographer to take some pictures (which were good and the lady was lovely). During the Christmas period we were asked if we wanted to drop the price listed of our house to attract more viewings, I said yes to list at £220k and was abundantly clear that we would accept less if need be, £200k BARE minimum for a cash buyer who could meet our less than 12 week turnaround required…..but that was only for THEIR knowledge, no one else’s. Come Boxing Day, how much was our house listed for, yes, you’ve guessed it £200k!!! Which of course meant a surge of viewings. I called to correct the error on their part, and was advised that they’d listed in the small print ‘offers between £200-£220k’ and that would be best!! Of course no one was ever going to offer £220k on a house that was listed in search engines as £200k?! We were asked by email on multiple occasions to leave a 5* review - before the house had even sold!! I would send emails and be chased for the info 3 days later, where they would then magically find it. Once we had accepted an offer on our home, unbeknownst to us, without being told had switched to the ‘Aftersales’ team to a lady called Nagilla who give her her due, was the most helpful and reliable of anyone in the whole process. On the whole, having moved house over 10 times in my lifetime, this is the most disappointing service I’ve received by quite some margin. I wouldn’t recommend Minors and Brady and I’m disappointed that after talking of my disappointment to 3 different people at the beginning middle and end of the process, no one’s ever bothered to call us and follow up. Therefore you leave me no choice but to share our experience. Bar Nagilla’s efforts at the end, we don’t really know what we paid you for. We begrudge nearly every penny.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleHad a viewing a few weeks ago with Steven, he was very polite, professional and happy to answer all of my questions. Thank you!
5/5
GoogleViewed a property today with Alfie Sutton and we couldn’t fault him. Very professional and attentive. Answered all the questions asked. A big thank you to Alfie to hopefully showing us our dream home!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs much as I was not interested in the property Steven was very informative and helped me to decide what sort of property I would be happy with. 10/10 for customer service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,358.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
