5/5
TrustpilotKirsten Stimpson
I found Kirstin Stimpson very helpful when I decided to put my property on the market, And soon had an offer.
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,605 reviews · 306 on Google (4.9)132 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,359 reviews · 583 on Google (4.9)151 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,277 reviews · 547 on Google (4.9)118 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,262 reviews · 493 on Google (4.8)119 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,126 reviews · 361 on Google (4.8)125 in the last 90 days
Latest reviews from every Minors and Brady office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot3/5
GoogleRating only, no written review.
5/5
GoogleJess was the aftercare was excellent. Very helpful and followed up with all queries.
5/5
GoogleFantastic experience being shown properties by Ruby, as a first time buyer she made me (and my puppy Ruby!) feel very welcomed and made sure I had all the information I needed to make an informed decision.
5/5
GoogleAmber showed us around a property, she was really friendly and responsive to our questions. She is a credit to the team and made our viewing experience very pleasant.
5/5
GoogleJessica has been extremely helpful, professional and friendly throughout the sale process, keeping us updated every step of the way. We recommend Minors and Brady without hesitation, superb service.
5/5
GoogleWe wanted to leave an amazing review for Hannah for giving us such a positive experience with the property viewings. Such a friendly and approachable person. Hannah always had answers for any questions! Amazing thank you Hannah!
5/5
GoogleAmber showed us a property on Wednesday afternoon. She was on time for the appointment and had the printed details with her, something that perhaps other agents could note, she was flexible, informative regarding areas around which we were looking for a property, she was genuine, polite and honest and gave us the feeling that we were dealing with a good reputational company. We look forward to meeting Amber again when and if we need to view other properties.
5/5
GoogleWe just had a viewing on a rental property with the agent Steven. He was really informative and friendly throughout the viewing and gave us a very accessible and concise overview of the application process. I am very impressed with the service received from Steven and Minors and Brady as a company and I would highly recommend them as a prospective tenant.
5/5
GoogleHannah was super cordial and knowledgeable on our viewing. She worked as a great proxy with a difficult vendor and was very transparent which is refreshing for the profession. Very valuable asset to Minors & Brady, highly recommend her!
5/5
GoogleVery professional and friendly. Hannah allowed us as much time as we needed and answered questions very honestly. Seemed very genuine! Can't say that about many estate agents! I particularly liked how Hannah engaged with my 4 year old daughter and answered any questions she had! Thanks very much for your time!
5/5
GoogleI had a few viewings with Hannah Graver whom I found to be friendly, professional, personable, and proactive. She let me roam around and examine the properties and was ready for any of my queries. Whilst I didn't have many questions I had no doubt she would have been able to answer them. My overall experience with the team has been great and I look forward to further viewings and hopefully a purchase in the future.
5/5
GoogleHannah Graver from Minors and Brady made our viewing experience great! She was professional, well informed of the property’s details and made the whole process seamless. We would definitely recommend working with Hannah and would like to thank her for helping us get our dream home.
5/5
GoogleWe went for a house viewing yesterday. We were disappointed with the house, but Hannah was brilliant. She arrived early to the property, like ourselves. She gave us a friendly greeting on arrival and was a model professional throughout the viewing. We were very impressed with her approachability and friendliness. Hannah is a credit to your company.
5/5
TrustpilotJust put house on market with Minors…
Just put house on market with Minors and Brady . Big thanks to Connie S. for getting a good stream of viewings up and running so quickly And for being so cheery, efficient and helpful
5/5
TrustpilotThank you Amber!
Amber showed us round a property today in Carlton Colville. She was there on time and ready to welcome us to the property. She was very helpful, friendly and answered any questions we had. Highly recommended and thank you Amber for today!
5/5
TrustpilotSam Carpenter letting property consultant
Our experience with Minors and Brady have been 10/10 Sam has been so helpful throughout the process of getting our application done and always on hand to answer any questions and makes things easy for us! Thank you Sam Carpenter Minors and Brady are lucky to have you!
5/5
TrustpilotFantastic
Nagilla Santos has been an absolute rockstar all through our purchase, kind, helpful, and just super all round!!!Minors and Brady in general were a pleasure to deal with.
5/5
TrustpilotSold our house in less than a week!
We were highly recommended to use Minors and Brady by some friends and we are beyond pleased we did. From the initial meeting, valuation, photos, sale process to now the after care phase they have been faultless. Connie has been superb with regular communication and updates and flexible to our working hours and demands. Our house has sold in under a week and we truly believe it is down to their excellent work, highly professional photos and efficient communication. They do come with slightly higher cost but this is, in our opinion, completely worth it for all the above reasons! Thanks to all the team at Minors and Brady!
5/5
TrustpilotConnie has been so helpful as I’ve been…
Connie has been so helpful as I’ve been securing my next home, always efficient and friendly, helping ease the whole process.
4/5
TrustpilotHi the staff at Norwich branch are very…
Hi the staff at Norwich branch are very friendly, I just put my house on the market so far everything is prompt lets see if we can sell the property very quick. Kirsten, is the person who I am dealing with but they are all lovely
5/5
TrustpilotSam looked after me very well
Sam looked after me very well, kept me informed along the way.A professional service.
5/5
TrustpilotVery professional and efficient
Very professional and efficient. The people who did the show rounds of our house came across as very knowledgeable of our property. Rosie handled our sale efficiently with great communication throughout the process. Thank you to all involved
2/5
TrustpilotGenerally quite underwhelming.
We bought a small bungalow for my father with M&B Lowestoft and then therefore decided to engage them to sell the main family house. As a buyer, the experience was fair. As a seller, on the whole, we found the experience quite underwhelming and somewhat regretted the decision (by the looks of other reviews, we had similar issues as those reviews from the more detailed reviews that aren't 5-stars).The valuation and initial engagements with Henry were very positive. Good start.The first few viewings were conducted by a lad that really couldn’t care less about the particulars of the property or its key selling points, and whose sole purpose was to open the door and let viewers in. We had to rewrite a lot of the marketing material ourselves as it sounded like it was written by ChatGPT with parts that were plain incorrect and misleading (e.g. “wheelchair friendly” but there are major steps in and out, narrow hallway, and a staircase to the first floor!). Several iterations were required back-and-forth and I wondered what our agency fee actually covered. Photographer turned up on wrong day and took lots of photos with the house looking very untidy, which were then put into the marketing material (luckily these never made it into the market as new photos were eventually taken). One-on-one engagements with the team were generally pleasant, particularly when booking viewings. However the whole office shares responsibility for all sales which means there is no “go-to” person for your property. This might be efficient for them but it’s not great for customer experience and you end up repeating a lot of information with every person you speak to and not building a trusted relationship with anyone. We were pushed quite hard to accept a very low offer (even when taking into account the soft market) but were not in a rush to sell. It would have been good to get advice, from experts, on how to improve appeal rather than being advised to just keep dropping price. We were misled into believing that our buyer was chain free, whereas we were actually at the top of a four-property chain! When asked several times why they’d said this to us, they avoided our question which, for us, was an admission of guilt.Post-offer there was no proper handover and our enquiries went unanswered until we figured out that we were now in the hands of the after-sales team (the only time there was a nominated person, yet we weren’t told). No post completion engagement either, just an email to the conveyancer confirming their fee.We appreciate it's not a frothy market like previous years but, with so many agents in the market, that means even greater attention is needed on good customer experience, which costs very little.My advice to potential clients would be to use recommendations from friends. I am quite surprised by all the short, positive 5-star reviews from accounts with only 1 or 2 reviews conveniently naming specific people(!), as these did not match my experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,605 reviews rated 4.9 out of 5, followed by Norwich with 2,359.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
