5/5
GoogleSarah was very helpful & friendly to a first time buyer! I'd highly recommend working with them.
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,725 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,725 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,006
Reviews on Trustpilot
Business-wide
Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,616 reviews · 306 on Google (4.9)145 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,370 reviews · 583 on Google (4.9)165 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,288 reviews · 547 on Google (4.9)132 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,273 reviews · 493 on Google (4.8)131 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,135 reviews · 361 on Google (4.8)138 in the last 90 days
Latest reviews from every Minors and Brady office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
Google***Edit*** I am now rating a 1* Since the last time I used this company they have gone so downhill with their service and I have had the worst experience with them that I can no longer recommend them I have had a very positive experience with the sales team in Caister. I mainly dealt with Connor who was very professional and helpful. From the first step of having my house valued, the pictures taken for listing to arranging viewings was great. I have now exchanged contracts today and completing next week. I can highly recommend Minors and Brady.
Agent replied · 17 June 2024
Dear Corinne, Thank you for sharing your positive experience with our sales team in Caister. We're delighted to hear that Connor and the team provided you with professional and helpful service throughout the process. At Minors & Brady, we understand the importance of a smooth and efficient selling journey, and we're thrilled that our team exceeded your expectations. Congratulations on your completion, and thank you for recommending Minors and Brady. If there's anything else we can assist you with in the future, please don't hesitate to contact us. Warm regards, Minors & Brady
5/5
Trustpilot53 Newton Park Homes
Hi Elle was very helpful and informative and such a lovely person. She explained everything I needed to know in detail about the property. As a result of the viewing I would like to offer £61,000 cash asap.
1/5
TrustpilotDon’t believe what you are told!
We had the valuer from minors & Brady out who talked a good talk. They offered a designated viewing team to do all the viewing, a sales team, so when viewings were being done there were staff still in the office, unlike our local estate agent ‘Think’ who he said were shut most of the time, & a progressing team. He said that someone from the office will contact us to arrange to see the property so they know what they are selling, which never happened!He valued the property & suggested marketing £410k to £425k We thought this was a little high so asked him to market for OIEO £395k as we were keen on a sale. He reassured us by saying he would have no problem selling at that price. I asked if the market was quiet he advised it was still really good especially if houses are going on at the right price. As we had dropped his estimated marketing price we were quite hopeful. I advised him we were going away for over 3 weeks so we would only market with them for 8 weeks so wanted an 8 week contract, which wasn’t a problem as he liked a challenge. I also mentioned that we do not want any viewings from anyone that is not on the market as I said we had time wasters last time even someone booking a viewing because they wanted to see my kitchen island. He said that because they do the viewings they wouldn’t want to travel if the purchasers weren’t proceedable either. As he seemed to agree with everything we wanted we went ahead& signed the contracts.We had the photographer out who was fantastic and took some lovely photos and went on the market on 23/08We went through GetAgent who were excellent in updating us with stats. The only update we initially received was when I emailed Minors on the 29/08 when we noticed, despite saying we only wanted an 8 week contract, that he had signed us up for 20 weeks. A staff member rang me back & agreed to what we had originally agreed & gave me some stats which I asked him to email to me, which never happened. We had no viewings whatsoever, despite going on the market below suggested marketing price, so had a phone call on the 13/09 suggesting that we drop our property to offers within £375k to £400k which was a difference of between £25k and £50k in two weeks! We reluctantly agreed to this.I had a phone call on 25/09 to arrange a viewing. I asked what was the purchasers status, bearing in mind they were aware that I did not want any viewings from purchasers that were not on the market. The member of staff said he would just get the purchasers details up, he then informed me of the purchasers address & that he was on the market. I said we couldn’t do the day he suggested as we were due to have furniture delivered & I wasn’t sure what time it was due but we could do any other time or day. I said obviously there is no rush as he hadn’t sold anyway. He went on to say that the purchasers property had a lot of interest & had a lot of viewings booked in so it should be sold quite quickly. I could tell by the way he was flapping when providing me the information that he wasn’t telling me the truth. Despite being assured that they had their own viewing team he asked if I was ok to do the viewing which made me also think that they obviously didn’t want to waste their time doing the viewing. Once I came off the phone I checked on Rightmove and there were no properties in the road he had given me for sale so as I had suspected I had been lied to not only lying by saying the property was on the market but he went on to lie by saying that the purchasers had a lot of interest & a lot of viewings booked in! This was confirmed by another member of staff eventually, who I had to chase, who confirmed that the property was not on the market. They didn’t want to waste their time having to come over & do the viewing but were quite happy for me to waste my time.I raised a complaint to be advised that the member of staff apologised for the ‘miscommunication’ and were quite happy to accept this when blatantly I had been lied to on three occasions by being advised the property was on the market, he had a lot of interest & had a lot of viewings booked in.The service was nothing like what we were sold and if Minors and Brady think that a member of staff can lie further by saying it was a ‘miscommunication’ I certainly would not trust them being left in my property whilst they did the viewings & went out like they suggested so have terminated our contract with themWe have wasted 6 weeks with them and certainly would not recommend them to anyone as they are not trustworthy To add to this I had a phone call from the trainee manager asking me to withdraw this comment as it will affect his promotion, which was obviously more important than having a satisfied customer! He said the chap that lied was from their Castor Office but only covering Dereham. I said the valuer was from Dereham & you also didn’t do what you said you would so refused to withdraw my review
5/5
TrustpilotMegan was brilliant
I give this 5star review for Megan our after sales rep. She really worked her socks off to help in getting our sale through. Really appreciated her listening to us in a complicated situation and all the support and work she put it while keeping us informed throughout the journey. Thankyou.
5/5
TrustpilotSo pleased with Adelaide who…
So pleased with Adelaide who consistently provided a helpful friendly service, chased for me without being asked and always got back to me so quickly. Made an experience I was nervous about really simple and straightforward for me every step :) A*
5/5
TrustpilotEllie was very personable and helpful.
Ellie was very personable and well-informed, answering what questions we had without hesitation and enabling us to take in the property without distraction. As we said to her there, she is the best-prepared agent we have met.
5/5
TrustpilotWe met Elle Browne for a house viewing…
We met Elle Browne for a house viewing today. She was so lovely and inviting, she had so much knowledge on the property from the top of her head. Thank you for showing us around our (hopefully) new home!
5/5
TrustpilotFirst class customer service thank you
Walking past minors and Brady in Lowestoft, I saw a few properties that caught my eye. I spoke to Connor he was so attentive and helpful. First class customer service
5/5
TrustpilotA special shout out to Clare who has…
A special shout out to Clare who has been a real source of communication and efficiency during a challenging sale. The after sales service has been exemplary. Thank you.
5/5
TrustpilotClaire and the team at Wroxham have…
Claire and the team at Wroxham have worked tirelessly over the last 18 months to help us sell my dad’s bungalow. Despite a number of setbacks, we have finally managed to exchange on the property. I would like to thank all concerned for keeping my sister and I informed throughout the process and for all their help and support.
5/5
TrustpilotFinally sold house with Minors & Brady.
Finally sold house with Minors & Brady.I have to say that the after sales progressor Aysegul Capri has been amazing, not only supportive but also very professional and made sure all was in order for the sale to go through, without her input I really think this sale might not have happened! Therefore I would like to express my appreciation and gratitude to you Aysegul.
5/5
TrustpilotGreat first experience with Minors and…
Great first experience with Minors and Brady!Connor was very friendly, efficient and professional in helping us book a house viewing and seeking answers to our questions very promptly.The viewing conducted by Hannah was also excellent.Thank you!
4/5
TrustpilotAfter sales
We had a rocky start initially with selling our home with Minors and Brady but once we got to the after sales department Aysegul looked after us amazingly and kept us up to date the whole way through! We are very appreciative for her hard work and dedication to our move. Special thanks to her. Only thing that would’ve been helpful was to be told where water stop cock and electricity meter was as it took us a while to find these and had to make a call.
5/5
TrustpilotMade it!
Although our purchase was a lengthy journey Claire kept us up to date with everything and made the process a lot less stressful than it might otherwise have been. Thank you.
5/5
TrustpilotGreat service
I rang the Lowestoft branch and spoke to Connor. He was so very genuine, I felt very at ease talking to him.
5/5
TrustpilotAysegul- great service- fully recommend
Aysegul was extremely efficient in contacting to introduce herself as my point of contact once sale was agreed, empathic, thorough and all round excellent service, thank you
5/5
TrustpilotNivea has been great
Nivea created a beautiful brochure for our property, and was extremely efficient and patient when we asked to make some amendments. Great experience so far, would definitely recommend.
5/5
TrustpilotOur experience on property search for…
Our experience on property search for first time buyer was simply amazing with Macey Wright. Informative, polite and friendly. Thank you for the help we couldn’t have had such an easy experience if it wasn’t for the support! 😁
5/5
TrustpilotWhat a peach! Great Work Aysegul!
We used Minors and Brady to sell my dad's house. From the start they have been amazing thank you. But the star for us has to be Aysegul, in the Sales Progressor side. She has been amazing and has gone above and beyond to help my dad and myself with every part of the sale from chasing up everyone daily. Aysegul is great asset to Minors and Brady. She's a peach. Thanks everyone again. Very highly recommended from all of us.
5/5
Trustpilot5 star
5 star rating just sold a property with minors & brady and couldnt be happier, my point of contact Ollee Mortlock was great from start to finish!
5/5
TrustpilotMinors and Brady were great
Minors and Brady were great! Our house was on the market quickly and the house was advertised perfectly. Within two weeks we had negotiated an offer! The sales progression was then taken on by Aysegul who did a great job of keeping the solicitors in check and updating the chain - thank you! Couldn’t be happier to have the sale through in two months!
5/5
GoogleWe were shown round a property today by Sam, who was absolutely fantastic from start to finish. He was professional, personable and helpful and we just want to say a huge thank you! Sam you are an asset to your team!
5/5
TrustpilotAbove and beyond support
Claire has been an ever present support every step of our journey from one home to another, providing a personal above and beyond. The support, communication and commitment has been incredible, to which, has made this process easier to navigate. Claire is behind you every step of the way and truly wonderful, cannot thank enough.
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Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,370.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
