Trusted Agent profile
★★★★★
4,732 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,732 reviews on four platforms, rated 4.9 out of 5 overall.
2,295
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,008
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHave had an excellent experience dealing with Minors and Brady recently. Charles Waterman showed me around several properties and was friendly and helpful without appearing pushy. He was punctual and willing to research any details that may not have been so straight forward. A good experience overall.
5/5
GoogleCharles hosted us for two property visits today, on behalf of my daughter. He was very good and the feedback from my daughter is that the service Charles has been providing is highly proactive and places Minors & Brady head and shoulders above the competition in the Norwich area. Well done so far - keep up the good work! 👍
5/5
GoogleAn excellent and highly professional experience at our viewing with Charles today. He was informative and easy to talk to, he was not at all pushy and took genuine interest in what we were looking for in a property. His ability to converse with people is clearly natural for Charles and he is an asset to his profession :)
5/5
GoogleOutstanding service. I had a really turbulent time with solicitors during my sale but Nagilla was excellent in chasing up and keeping things progressing, going above and beyond what I expected. Unfortunately, I lost the sale after the buyer pulled out but was able to find a new buyer. Connie was fantastic in negotiating on my behalf and helped to reach a price that allowed my onwards purchase to work. Thank you!
5/5
GoogleHuge thanks to Rosie for getting us through our sale despite a sonewhat stubborn chain! Great communication, keeping me and solicitors informed and pushing other agents into action when needed. Minors and Brady got us a good price too so overall very happy.
5/5
GoogleMy experience, thus far of working with Minors and Brady has been excellent. Everything from the initial consultation to the accurate and great representation of your property online has been nothing but brilliant. I feel as if I’m the only customer they always have time for you and get back to you when they say they will. I can see why the agency is doing so well. I have dealt with many of the members of staff all who are polite, knowledgeable and helpful. I would like to thank Connie For all her hard work and for getting our house sold, This whole process can be filled full of anxiety and I must say, Connie and the team have been there at every step to assist and ease my worries and make the process Simple and pain-free. I would highly recommend Minor and Brady as an excellent choice for people wishing to sell their home.
5/5
GoogleWe recently purchased our first house through Minors & Brady and Rosie was an amazing help throughout the process. We were constantly kept up to date with every development and whenever we needed anything from either solicitors, Rosie got straight on the case and ensured it all happened as soon as possible. As a result, we're now picking up keys to our new home less than two months from having our offer accepted!
5/5
TrustpilotJessica Kemp has worked very hard to…
Jessica Kemp has worked very hard to help with the sale of my property.
5/5
GoogleJames was very helpful and personable on our viewing today. He was also knowledgeable about the property we were viewing and efficient in getting back to us. Highly recommended!
5/5
TrustpilotVery professional
Nicole was a great consultant, she showed us around a lovely property. She was friendly and professional.
5/5
GoogleGreat work by the people over at Minors & Brady and thank you Charles for showing me around the property at such sort notice.
5/5
GoogleViewed a property with James and he was very knowledgeable and professional, after a few offers we decided to view the property again. This time with Charles, despite a little difficulty with an alarm system which was somewhat entertaining, he was incredibly professional and helpful. My husband has been dealing with the office for our purchase, but my experience with the viewings was first class. These guys are a credit to your business.
5/5
TrustpilotMinors are helpful
Megan from minors and Brady couldn’t have been helpful enough nothing was too much trouble, anything we needed help with Megan was there on the end of the phone doing what she could to make our selling and buying process as easy as possible. So thank you for everything
5/5
TrustpilotWe are early on in our moving journey…
We are early on in our moving journey but so far we are very happy with the service we have received from Minors and Brady. We were very happy with our valuation process and the photos taken. M&B were quick to get out property on the market. We have had a lot of contact with Connor, Hannah and Ollie and they have all been very friendly, helpful and informative.
5/5
TrustpilotViewings
Eleanor Browne from Minors and Brady showed us two properties on the 9th of October. She was the best person we've ever had. She had all the answers to our questions and if not she made notes to find out and get back to us, which she did. She should go very far in her career.
5/5
TrustpilotRecently bought a property through…
Recently bought a property through Minors and Brady.With all the parties involved in our sale and purchase Minors and Brady stood out as the best.Special thanks to Cassandra Creak in the after sales and keeping us up to date.
5/5
GoogleJames was so helpful in getting my the right offer accepted. Amazing thank you
5/5
GoogleHi ANGELA PILGRIM. HAS VERY VERY PLEASE WITH THE SERVICE I RECEIVED FROM MINORS AND BRADY AT CAISTER ESPECIALLY. FROM SARAH CLIFTON IS FANTASTIC WITH THE HELP THAT SHE HSAGIVEN ME I AM SO PLEASE TO RECCONNENT. SARAH AND THE GREAT TEAM AND ESPECIALLY THAT JOE WHO SO CHEERFUL ON THE PHONE.
5/5
TrustpilotGreat company nice branch
I would definitely recommend Lowestoft branch everyone were so helpful especially Connor
5/5
TrustpilotAn absolute star Cassandra Creak
What an absolute star Cassandra Creak was 😁. She seemed to go over and beyond, keeping everyone up to date, and chasing others when they need a gentle but firm kick! She was always professional and cheerful and would always respond quickly to an odd query. No doubt she is a greatly valued member of your team.
5/5
TrustpilotIt was great having you on board of my…
It was great having you on board of my journey thank you for being so pleasant and caring knowing I was stressing and worrying a lot great company would definitely recommend and thank you to cass always getting back to me quickly with queries that I had
5/5
TrustpilotHi I AM VERY VERY PLEASED WITH THE…
Hi I AM VERY VERY PLEASED WITH THE SERVICE I HAVE RECEIVED FROM THE BEST STATE AGENT IN NORFOLK EFPECIALLY. SARAH CLIFTON FROM MIRROR AND BRADY AT CAISTER AND ALL THE TEAM WHO HAVE BEEN WONDERFULL SELLING MY HOME IN BELTON. AND ARE SO HELPFULL AND BILLIANT .
5/5
TrustpilotWell earned review
Purchase so far has been handled well. Staff are brilliant esp macie and coner who I am mainly dealing with. They all work well as a team and have been really helpful and supportive Keep up the good work guys
1/5
TrustpilotRenting about who you knows
Please if you have rented the house before don't listed in the website I phone thus agent about 1bed flat for answer the phone and saying is not for viewing I kept asking to put my name for viewing only one answer saying not for viewing when can I phone again answer not for Viewing I have asked my friends to phone was same answer , I said I will phone again next week , the same lady answer the said is fully booked for viewing I told her phoned last week to put my name for renting all she saying sorry is fully booked for Viewing ! Why you listed the house if you got somebody Just not professional and not respectfull don't rent from here unless you know who works there or British born and bread maybe the give chance to view houses for rent. RACIST PEOPLE I HAVE TO SAY .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,375.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
