Trusted Agent profile
★★★★★
4,732 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,732 reviews on four platforms, rated 4.9 out of 5 overall.
2,295
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,008
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGet the job done!
Our property was on the market for a long time with a national estate agent. Transferred to Minors and Brady and got it sold. They're very committed and hard working. Jessica Kemp as the sales progressor helped us every step of the way and was always available on the end of the phone.
5/5
TrustpilotCassandra Creak
Cassandra Creak has been a pleasure to work with , very professional always and always kept in touch and returned all my calls.Thanks for all your help
5/5
TrustpilotNagilla was an absolute superstar
Nagilla was an absolute superstar, and never once let us give in to anxiety, despite the many delays. She always explained things and kept her patience when we asked questions, no matter how silly they were. I honestly feel like she's been with us at every step of the way. I cannot thank her enough.
5/5
TrustpilotMacy was always polite and informative
Macy was always polite and informative. Quick response.
5/5
TrustpilotThank you Macey!
We've been dealing with Macey for the start process of our purchase through Minors and Brady. She has been absolutely fantastic, very efficient at coming back to us and always friendly to speak to. Thank you for all of your help Macey, we'd certainly recommend you (and the company) and we're sure the rest of the process with the after sales team be just as seamless.
5/5
TrustpilotClaire Wilson
We had a great experience with selling and purchasing through Minors & Brady. A smooth process with Claire Wilson being our after sales progressor. She was always available to answer our many questions, kept us fully up to date and always positive. We couldn’t have asked for anyone better to communicate with during the whole process.
5/5
TrustpilotExcellent service from Aysegul
I had a rental property in Caister and instructed Minors & Brady to sell after a professional valuation and realistic sale price. The house was sold before it reached the market with the first to view buying. This is often when agents lose interest but not with Minors & Brady. Aysegul Capti was the sales progressor and she was excellent. Weekly calls to ensure that I was kept up to date and when the exchange date seemed to be drifting she was in contact with the solicitors on both sides to get the exchange completed as requested. A great service from Aysegul and M&B would do well to hold on to her!
5/5
TrustpilotAysegul Capti
My Sales experience with Aysegul Capti has been a wonderful experience - The sale of my property has not been easy due to external parties but I must praise Aysegul for her patience, perseverance and professionalism - A pleasure to deal with x
5/5
TrustpilotAmazing claire
Can’t thank Claire enough :) Always keeping us updated and letting us know what’s going on. Wasn’t always able to answer the phone due to working but Claire left voice mails or would get in contact via email. Also just want to say thank you very much for answering our questions that seemed ‘silly’ as first time buyers.
5/5
TrustpilotBought via Minors and Brady - highly recommended
We sold through a different estate agent but bought a house being sold by Minors and Brady. Cassandra was the agent for them and was absolutely brilliant. She updated me every week without fail, she contacted and pushed the others in the chain to ensure a joined up approach to the sale of 4 properties in the chain, and I couldn’t speak highly enough of her. Wouldn’t hesitate to recommend Minors and Brady. 😊
5/5
TrustpilotOur experience with Minors and Brady…
Our experience with Minors and Brady was great from beginning when we so the house till the end a very friendly and helpful staff our aftersales progressor was Cassandra from Norwich branch every professional and helpful patient and understanding a lovely lady thank you very much for everything for being so kind and helpful we wish you all the best
4/5
TrustpilotFirst class
The presentation of the property was first class which resulted in a very quick sale and along with regular updates and support when needed made the process a lot less stressful.
5/5
TrustpilotCass was brilliant at keeping us…
Cass was brilliant at keeping us informed throughout the buying process which was made easier because we were kept infomed throughout.When we viewed the property we were not hurried by the agent who answered all our questions overall a very good experience
5/5
TrustpilotGreat service
We used Minors and Brady to sell our property. After living in the same house for over 20 years we had little experience of the current market. Throughout we felt informed and supported, especially with Cassandra who gave us regular updates and always found answers to our questions making the process less stressful.
5/5
TrustpilotWe’ve had a fantastic experience
We’ve had a fantastic experience, in what has been a challenging purchase. Jessica has been extremely helpful and has always been easy to communicate with.
5/5
GoogleRating only, no written review.
5/5
GoogleJames was very professional and answered all our questions quickly and authoritatively, ably assisted by Izzy. A great viewing and very professional.
5/5
GoogleIzzy showed us around a house we wanted to view, and was very helpful and friendly. She was very informative, and overall provided a smooth viewing experience!
5/5
GoogleIzzy showed us around a home and answered any questions we had an gave us useful additional information. Kind, friendly and professional. Connie has helped us through offers on properties and is always a pleasure to talk to on the phone.
5/5
GoogleUpdate regarding my experience at MINORS & Brady and in particular Connie STAFF. Agent conducting the property viewing was great review left. Connie was polite and effective and communicated information clearly so I understood it. Made the experience pleasant not stressful.
5/5
GoogleMagenta was very helpful showing us the property we were viewing. Having provided general feedback, I asked a few supplemental questions so hopefully M & B will get back to me soon. Generally informative without sales pressure so good :-)
5/5
TrustpilotHad a great viewing with Leah Baker…
Had a great viewing with Leah Baker today! She was very welcoming and could answer anything we asked about the property. Very knowledgable and felt like it started the process of buying our first property so much easier! Would definitely recommend!
5/5
TrustpilotFabulous customer service
Fabulous customer service. Ryan was very helpful and knowledgeable. He is a real value to your company. Thank you
5/5
TrustpilotAfter sales team
Claire from after sales has been amazing!!! It's not been an easy process but Claire has been there! She's been very accommodating to my work commitments and communication was very clear. She's listened when I've struggled been stressed and even though its email communication it's always care, advice and support. Good staff should always be acknowledged but Claire just gave a bit more....worth her weight in gold!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,375.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
