Trusted Agent profile
★★★★★
4,721 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,721 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,002
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom placing my house on the market until completion the team have gone above and beyond in their care. The after sales team, especially Jamie have been the bridge between buyer and seller to progress the sale. I would rate their enthusiasm to complete the sale as exemplary !PositiveResponsiveness, Professionalism
5/5
GoogleSmooth experience as a 1st time buyer. Cass in the afters sales department was an absolute star from day one when she called me updating me on the purchase, guiding me through the next steps and making herself available, to exchange and completion days keeping me updated and helping with queries. 5 stars servicePositiveResponsiveness, Quality, Professionalism
5/5
GoogleJust exchanged on my house! Had Brilliant service from my sales progressor Cassandra Creak. She has been wonderful and helped everystep of the way! Couldnt recommend Minors and Brady any more! Excellent Service and Excellent Staff!
4/5
GoogleCassandra Creek was our adviser. Although our sale had many problems, this was not the fault of Ms Creek. Any issues we had, Ms Creek tried to resolve as quickly as possible and kept us informed at all times during the sale. Definitely recomnend the Wroxham branch of minors and BradyPositiveProfessionalism
5/5
GoogleCassandra Creak, "Cass" was our contact with Minors and Brady. Exceptional service, very professional and helpful throughout our purchase. Exemplary customer service and available whenever we needed support. Highly recommended!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would like to commend the work of Chloe Curtis in helping to facilitate our move to Cromer. Chloe has been excellent at keeping us informed of progress during what became quite a protracted and frustrating purchase at times. Chloe's efforts to co-ordinate with all parties to achieve the completion with the end of the stamp duty holiday approaching was outstanding.PositiveResponsiveness, Professionalism
5/5
GoogleFrom start to finish Minors & Brady were spot on all the way through and made the stress of selling very easy and through our unforeseen circumstances Caitlin Cannell still helped the sale go through. 100% will buy and sell with them again.
5/5
GoogleIt has taken over a year to get a completion on the purchase of our property. Cass has been on this journey with us through the highs and the lows!! Thank you Cass for your exceptional service and getting the sake over the line! Highly recommend Minors & BradyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI've been really impressed with the service we've received from Minor and Brady throughout the selling process. We've had lots of contact with Jamie Laville, Curtis Pointin and all the staff at the Dereham branch and they've all been very helpful.
5/5
GoogleAlthough it took five months to finally exchange the process was made really easy with Minors and Brady selling and dealing with everything for me. Cass in after sales was amazing and took a lot of pressure off me. Would definitely sell through them in the future.
5/5
GoogleMy friend and I are currently purchasing our first home through Minors and Brady and we are extremely pleased with how smooth the process has been. Our estate agent Charlie Payne was most helpful when we first started this process, and I would recommend that anyone who values professionalism should look to go through these guys!PositiveProfessionalism
5/5
GoogleFantastic service - Dan and the team in the Dereham branch were great at keeping us updated and informed on viewings, and Jamie in after sales was excellent! I have dealt with several estate agents and never had someone so on top of after sales and pushing the sale along - would definitely recommendPositiveResponsiveness, Quality, Professionalism
5/5
GoogleReally happy with the service with selling and buying. Always happy to help, responsive with requests and feel like they are doing everything possible to help you on your journey. Professional with showing people round and showing you around. Credit to a young team Dan, Liam, Georgina and Lexy. After sales with Chloe was fresh of breath air, straight talking when things didn’t go to plan and responsive to any messages. Cheer KanePositiveResponsiveness, Quality, Professionalism
5/5
GoogleSold my house within a week of it being online, well above the listed price. Pictures were impressive and the whole team were great and kept me up to date the whole way through, which is a completely different experience than I have had with dealing with other agents. Specifically wanted to say thanks to Charlie who went above and beyond - I never had to chase him once.
5/5
GoogleCass at Minors and Brady, Dereham branch went above and beyond in our purchase. She was always polite, helpful and understanding. Cass assisted us in our move and kept us in the loop every step of the way. We are very thankful to Cass for everything she did for us.
5/5
GoogleMy experience with Minors and Brady was absolutely fantastic. During a very difficult and crowded period, Chloe C made sure I was well informed of the status throughout and ironed out any issues quickly. It was a pleasure dealing with her and the agents as a whole. Thank you.
1/5
GoogleWe were initially impressed, they said all the right things and the sales team in the Dereham branch found someone to offer on our home within 4 days. However, after accepting an offer we became irrelevant and unimportant. They allowed the sale to “progress” for 8 weeks- without ensuring the buyer made any actual progress and resulting in us being back to square one 2 months after putting an offer in on a property ourselves. They insisted we would be a priority and that they would do everything they could to get us a sale and progress so we wouldn’t lose the house we had put an offer on. Once again they quickly found another buyer but, this has definitely not been the case. Minors and Brady claim to have been proactive as they have made sure they’re “always speaking with the solicitors and buyers for anything that you might request”- failing to see that this is not proactive and not our job to chase them. Most worryingly, they gave out my key to a surveyor without my permission, or at the very least notifying me. The surveyor was told it was a vacant property despite being my family home. It was luckily inhabited that day- or my dog may well have got out onto the road. When I called to ask how on earth this had been allowed to happen- nobody even seemed to know that someone had collected our key for a survey and they really were not bothered. They had no record of them calling to book in the survey and clearly no knowledge of it having happened- just one of the many times we have had to inform them of things happening. If we hadn’t already found a buyer I would have terminated my contract then. Our sale has now fallen through again, due to buyers own personal circumstances. They’ve asked us several times to avoid communicating, or outright lie, to others in the chain so to avoid them knowing our position. So, I finally wished to end the contract after there being so many ways they had failed us. They appeared to ignore the sections of my email giving notice of termination of contract- only responding to other parts, warning me that if I listed with anyone else without giving notice I would be liable to pay both fees. I had given notice. Twice. It took 5 days for them to acknowledge the notice had been given. 6 days to remove the property from online. And nearly 2 weeks later their sign is still outside my property. The irony in it all is that it has taken countless emails and phone calls to try and get an explanation/response to my complaints about the lack of communication from them, despite the fact they have insisted they have been communicative with us. A manager requested to have a telephone conversation with me regarding my complaints- called at nearly 5pm the following day, telling me that she didn’t know our case and that she hadn’t read the file so couldn’t comment. Everything is a matter of delaying and shunting responsibility. I’m yet to hear how my keys being released with no record was “handled in branch”. Appalled but not surprised as we have never been a priority. Although, not having been sent the complaints procedures (which state within them that they should have sent me), I await their response to my complaints. However, I’m not really expecting any resolve to the situation from them, without having to take it further, at this point. Moving is a stressful enough event, I did not need this added to it and so would definitely not recommend.
5/5
GoogleBought my house through Minor and Brady's and the support from Nagilla (Aftersales Support) was great from getting my offer accepted to completion on the house itself. Nagilla was very supportive and kept me in the loop with everything as soon as she was aware. Great customer experience.
5/5
GoogleWe used Minors and Brady as they sold a few properties around us recently. Can’t fault them and would definitely use them again. Jamie Laville was extremely helpful and knowledgeable. Thanks to the whole team for a job well done 👍 …
5/5
GoogleThe whole team were fantastic from start to finish, but Cass in particular was amazing; so patient, helpful, proactive and persistent in getting us through dealing with a very long and frustrating series of events. We would definitely feel confident recommending Minors and Brady in the future.
5/5
GoogleMinors and brady have been amazing throughout the sale and purchase of my properties. The chain in the sale of my property broke when we were almost ready to hand over. Minors and brady reacted very quickly giving professional advice and managed to resell my property in under a week for an increased price. This wouldn't of been possible without the advice and hard work from Liam Kevern....strongly recommend the team and this individual. Thanks again :)
5/5
GoogleWe have just completed our sale and Sarah Short, the sales progressor from Minors and Brady in Dereham helped us complete quicker with her intervention between both sets of solicitors when it started to stall. She kept the process moving and was always looking to make the process quicker and smoother. Thank you Sarah it was much appreciated 👍🏻
5/5
GoogleCass did a brilliant job with our recent sale. Many thanks. Lots of updates and advice. Used a fair number of agents over the years, with various other houses, but Minors&Brady are certainly the best.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter a challenging few months, today we finally exchanged contracts. The team at Minors and Brady are incredible! Particular thanks to Lee for his support in the early stages, but also a MASSIVE thank you to Cass who has steered us through a challenging few months, always keeping us updated, always reassuring, and always at the end of the phone. Amazing! Thank you!
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The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,360.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
