Trusted Agent profile
★★★★★
4,732 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,732 reviews on four platforms, rated 4.9 out of 5 overall.
2,295
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,008
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePurchased a property through Minors and Brady this year. Scott O'Neill and the team have been exceptional in their communication and support throughout the sale despite the extended delays which were out of their control. Extremely happy with their services and continuous attention in regards to the purchase. All in all, brilliant estate agents and highly recomended. Will be coming back in the future.PositiveProfessionalism
5/5
GoogleI cannot speak highly enough of Minors & Brady. From day 1 they were nothing but helpful. My partner and I had so many issues with other agencies that when these guys actually answered the phone and kept us updated we were completely shocked. Work with them and they will work with you. Shoutout to Beth from the Wroxham branch. She is without a doubt the best housing agent working in the east of England. Incredibly helpful and understanding especially given the stressful circumstances. Without a doubt 10/10 you dont need to go to anyone else. Minors & Brady all the way.
5/5
GoogleJulia was amazingly helpful, answering any queries quickly and kept us informed throughout each step of the process. Highly recommend Minors & Brady to anyone thinking of selling their home!
5/5
GoogleThank You Nagilla for your dedication in progressing our purchase, for we now have the keys!! We were impressed by your professionalism, determination and ability to move our purchase through to completion. Taking over from a colleague mid process you came in running and are a credit to Minors & Brady Estate Agents.
5/5
GoogleA great selling experience, prompt, professional and got the price they said they would. Claire Wilson in the aftersales team was especially good and made the process as easy as possible, we were kept informed of everything and any issue was swiftly dealt with.
5/5
GoogleThank you Gina Page for your hard work in getting our purchase over the line. Gina in the aftersales team kept me updated every week on any progress on our purchase/sale which was so much appreciated during what was a very stressful time.
Dear Mike, Thank you for taking the time to share your positive experience with Minors & Brady. We greatly appreciate your kind words and are thrilled to hear that Gina from our outstanding aftersales team provided you with excellent service. If you ever require our services again in the future, please do not hesitate to reach out. We are here to assist you every step of the way. Best wishes, Minors & Brady
5/5
GoogleClaire has been exceptionally helpful during the aftersales stage, calling me regularly with updates and proactivelly contacting both solicitors to help progress the sale. She has kept her promises and has demonstrated good organisational and customer service skills. Thank you Claire!
5/5
GoogleCaitlin in aftersales was amazing. Genuinely would have lost the plot at times if it wasn’t for her helping move things along and explain what is going on. She helped with both the sale of my house and the purchase of my new flat. Couldn’t recommend them enough for buying and selling
5/5
GoogleExcellent communication from Wroxham team. Especially many thanks to Joe who was looking after property viewing this morning. He was very professional, I didn’t feel rushed and he answered all my questions. I had very positive experience so far and would definitely recommend them to anyone looking to buy or rent. Many thanks Joe, KR Walter
5/5
GoogleHonestly Claire was an absolute god send whilst purchasing my home- always listening to my concerns and acting on them straight away. Nothing was ever too much, she was always willing to go above and beyond and always so friendly and approachable whilst doing so. Couldn’t recommend her enough. Thank you!
5/5
GoogleMet with Hannah and she showed us some lovely houses all meeting our requests that we made in emails. Very nice young lady with a great personality and listened well to our housing wants and needs.
5/5
GoogleMinors & Brady have been utterly amazing since we started looking for our first home a few weeks ago. Oli has viewed a few properties with us, and not only is he knowledgeable and helpful, but is engaging, fun and makes the process smooth. Plus he entertains the kids so what more could we ask for?!
5/5
GoogleIt was first ever property viewing with M&B. Had wonderful experience. Liam Upton was there to show us around. Spent plenty of time and answered all questions as best he could. Helped to understand further process. Good advice, friendly service with lots of patience. Thanks Liam and M&B
5/5
GoogleThe whole experience was great, it took only a few days to make the sale. The can do attitude was really appreciated. The legals were lengthy and painful but at the end Claire from M&B got involved and her relentless approach got it done. She always did what she said she would, on time, and made sure that we were completely involved and informed at every stage.Thank you!
5/5
GoogleGreat service from start to finish from the whole team who secured us 14 viewings on an open day and sold over the asking price the same first day! Special thanks to Lauren Newby in aftersales for liasing with our buyers and solicitors. Lauren was always very friendly and approachable and a pleasure to chat to. We would definitely recommend Minors and Brady for anyone looking to make a move. Thank you Alice and Craig
5/5
GoogleMinors and Brady provided excellent service on the sale of my property in an efficient and timely manor. Gina Page in the aftersales department was fantastic with regular updates on the progress of the sale. She was quick with responses to emails to myself and with solicitors and the other estate agents involve. Would highly recommend. OlliePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have just completed on our first property purchase, it's can be very confusing and Jasmine was amazing in keeping us up to date. I honestly could not recommend minors and Brady enough. We viewed the flat four times and they were repsonsive and accomodating for all the requests at short notice. Jasmine In after sales was on the case everyday and pushed the sale through as quick as possible. Very rare you get 5 star customer service but can honestly say Jasmine proactively did everything to keep us and seller updated. Nothing I can add to improve the service at all was fabulous. Minors and Brady are fantastic.
5/5
GoogleFirst time using minor and Brady through the lettings department. Joe Richards stood out he provided excellent customer service and talked me though any questions I had as this was my first time letting my house out. As well as this I dealt with other colleagues which were all very friendly and helpful. I will definitely be using minor and Brady again. Thank you
5/5
GoogleHave so far had a brilliant experience putting my property on the market with the help of Penelope at Minors and Brady. Extremely satisfied with the process so far, I have been kept up to date and treated to various phone calls discussing the availability of viewings.
5/5
GoogleA huge thank you to Julia Paulach for all she has done these past few months so that we could get our beautiful new home! She has been so helpful and lovely throughout and always went the extra mile to keep us updated. Excellent customer service with a postive manner - kept us optimistic even in the challenging parts of the process! We would highly recommend Julia, and Minors & Brady, to anyone! Rachel & Dan F
5/5
GoogleAfter dealing personally with Caitlin at Minor's and Brady, I would definitely feel as ease using and recommending Minor's and Brady again. Caitlin was always helpful, friendly and answered any questions or queries I had promptly. Thank you to her, she is a credit to the company.
5/5
GoogleClaire Wilson was very supportive and helpful during my recent property exchange. I was always kindly informed and advised during this process. I definitely recommend Minors & Brady as professionals at property services. Thank you.
5/5
GoogleA really great estate agents, especially for first time buyers. A massive thank you to Lauren Newby for being so kind and helpful during the process of buying our home. Lauren was a breath of fresh air during the process and it was as if I was talking to a friend whenever we spoke or emailed. Her attitude really helped our nerves and she never made us feel silly when we asked really simple questions, and she made sure to quickly chase up anyone if we had queries. I’d give a million stars if I had the option!
5/5
GoogleI’d like to thank Claire Wilson for her superb and very professional after-care service following the sale of my property. Always kept in the loop and very approachable. The sales team were excellent too and delighted with M&B overall. Thank you!
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The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,375.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
