Trusted Agent profile
★★★★★
4,727 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,727 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,008
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotViewing at Corton
Hannah Graver, the agent, was very informative and most importantly, she did not rush the viewing in any way. We were given plenty of time to view the property and Hannah was able to get answers to our questions.Very professional and courteous.
5/5
TrustpilotBrill!
Sam is a great chap who managed to take me from application to keys in just 9 days, which I consider to be a miracle when other properties I have applied for took two weeks for the application to be rejected.
5/5
TrustpilotVery friendly and helpful agent
Very friendly and helpful agent, as always a polite and professional service.
5/5
TrustpilotRosie at Minors and Brady is fab
Rosie at Minors and Brady has done a great job at helping to facilitate our sale and purchase through to completion, including quick and effective comms between all parties. We’re very happy with where we’re at and looking forward to a smooth move. Thanks Rosie!
5/5
TrustpilotBuyer review
Process managed effectively throughout. Rosie dealt with my purchase, very smooth sale.
5/5
TrustpilotVery helpful
Very helpful, kept the whole process moving swiftly along. Cass in particular was great.
5/5
TrustpilotHouse viewing
Mia was most helpful and knowledgeable about the property, offering sound advice and sensible solutions to our questions. Highly recommended
5/5
TrustpilotHelpful and friendly
Hannah gave us a viewing on Saturday. She was very friendly, courteous and helpful with any questions we had about the property. Thanks Hannah, we appreciated your help and giving us time to look around and not feel rushed.
5/5
TrustpilotViewing Angel Court
Kian was waiting for me as I arrived for my 11.30 viewing of an apartment in North WalshamThe viewing was unhurried and communication regarding the property was excellent.Kian allowed me to explain my current position and reason for trying to source a one or two bedroom apartment.I look forward to more properties to viewWith Thanks
5/5
TrustpilotPositive Experience
Sam Carpenter on the Lettings Team has been extremely helpful and friendly. He is a credit to Minors and Brady. I have my second tenancy starting with them and i'm happy with the service, advice and communication l've received. I would not hesitate in reccommending them.
5/5
TrustpilotVery good estate agency, it was recommended by a colleague
We were shown round 2 properties and Erica Walters was out host. She was knowledgeable and very personable.
5/5
TrustpilotHandled with great care and interest.
We moved in with Minors and Brady about a week ago. After some miscommunication with the landlord the move in was a little bumpy as the house wasn’t prepped for us to move into. However after making contact with our agent Samuel, he and his colleague Lauren have been nothing but helpful since. Immediately making himself available Samuel arranged for anything we needed to be taken care of, sending someone out to clear up left over belongings so we needn’t worry, arranging for cleaners to be sent out to sort issues raised. Constantly dealing with everything we had throw to him, Samuel has been brilliant, ensuring he’s constantly an approachable member of the team. Introducing us to his colleague and our property manager Lauren to ensure any further queries or help we needed was dealt with. I’d like to say both have been a credit to the company. Many thanks and we look forward to continuing with you.
5/5
TrustpilotMinors and Brady Good Review
Minors and Brady manage my rental property. Sam Carpenter has recently managed a change of tenants for me and I couldn't be happier with how smooth the whole process has been.
5/5
TrustpilotThanks to Bradley Stark
Thanks to Bradley Stark, at Minors and Brady for your help with our house hunting,
5/5
TrustpilotKnowing Minors and Brady as an Estate…
Knowing Minors and Brady as an Estate Agent is very nice moment to be your customer, just want to acknowledge Elliot for been a kind guy and Elliot has excellent communication skills and always keeps the team up-to-date on his progress. He consistently goes above and beyond in his work and takes the initiative to identify areas for improvement. Thank you for knowing you and for been of help in my area of need.
5/5
TrustpilotExcellent Aftersales
We recently sold our parents home and used Minors & Brady. This was an extremely stressful sale for us - due to the chain breaking down previously. We must say that Cassandra Creak in aftersales was excellent. She religiously phoned us every week with an update - after she had contacted every other party. We would highly recommend using Minors & Brady.
5/5
TrustpilotSam C from the lettings team has been…
Sam C from the lettings team has been great. He has been professional and helpful, responding quickly to any queries and ensuring the process has been streamlined and simple. Thanks for your help Sam!
5/5
TrustpilotSamuel Carpenter has done a great job…
Samuel Carpenter has done a great job helping us view and get everything set up for us to move to our new property, he has been proactive and a joy to work with throughout this process! Thanks again.
5/5
TrustpilotGood experience
Kian Mclean did a nice job showing me round a house in Norwich. Clear answers to my questions and if he didn't know said so rather than hedged. We've dealt with a number of estate agents in Norfolk and Minors & Brady are one of the best. Communication is good, viewing arrangements clear, and house descriptions sufficiently detailed.
5/5
TrustpilotGood communication in lead up to…
Good communication in lead up to viewing as was tricky booking one due to tennants being in situ.Kian was very helpful throughout and answered all of our queries. He was one of the best Agents we have encountered in our search so far.
5/5
TrustpilotMinors and Brady Cassandra Creak
Minors and Brady Cassandra CreakCassandra was so helpful in the sale of our home and was so good in keeping me updated on the progress regularly
5/5
TrustpilotExcellent selling experience
Excellent selling process managed by Cass and Lee’s sales team were also terrific. We were extremely happy with the entire service therefore would definitely recommend using Minors and Brady.
5/5
TrustpilotFirst class experience
Viewed a couple of properties with Kian, found him to have good local knowledge & generally very professional
5/5
TrustpilotMia who showed me around my new Property
Mia who showed me around my new property did everything she could to find out things for me and was very helpful. Thankyou Mia
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,370.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
