4/5
GoogleFAST RESPONSE. NO DELAY. Amy and her team is B.O.B
Agent replied · 19 June 2024
Hello, thank you for your review of our Lettings team. It is greatly appreciated!
Trusted Agent profile
Verified
Miller Metcalfe estate agents in Bolton and Bury
★★★★★
773 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 773 reviews on three platforms, rated 4.5 out of 5 overall.
Our offices
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
- Miller Metcalfe Bolton (Burden House)Burden House, 2-10 Bradshawgate, BL1 1DG424 reviews · 288 on Google (4.7)20 in the last 90 days
- Miller Metcalfe Bury9-11 Market Street, BL9 0AH335 reviews · 203 on Google (4.6)29 in the last 90 days
- Miller Metcalfe Bolton (87a Lea Gate)87a Lea Gate, Harwood, BL2 4BQ278 reviews · 146 on Google (4.7)12 in the last 90 days
Latest reviews from every Miller Metcalfe office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery knowledgeable staff, very helpful and polite I’ve spoken with a couple of members of staff and they’ve always given great advice!
Agent replied · 19 June 2024
Hi Sarah, thank you for your review of our Bolton team. It is greatly appreciated!
5/5
GoogleGreat experience from start to finish, I strongly recommend Miller Metcalfe for their professionalism and excellent communication.
Agent replied · 19 June 2024
Hi Hammad, thank you for your review of our Bolton team. It is greatly appreciated!
4/5
GoogleGot a sale very quickly, not sure about the recommended solicitors though. Why does it need an agents site between the seller and the solicitor adding extra time and costs.
5/5
GoogleReally good experience so far! Karen has kept us in the loop and informed us of everything along the way. Advised us well on the purchase of our property and continues to do so! Can’t fault the service🤗 …
Agent replied · 19 June 2024
Hi Sydney, thank you for your review of our Bolton team. It is greatly appreciated!
5/5
TrustpilotAmy and Francesca at Metcalfe…
Amy and Francesca at Miller Metcalfe were extremely helpful, knowledgeable and friendly, they always reply to emails and telephone calls. The photos and advertisement were impressive and I would highly recommend using Miller Metcalfe.
1/5
TrustpilotGazumper encouraging branch.
After previously using the Horwich branch and receiving phenomenal customer service from Aimee and her colleagues I had the worse experience from their town centre office. Unfortunately this branch actively encourage gazumping. The house I purchased went to best and final offers and mine was the winning bid. It took this branch two days to tell me I was the winning bidder. Their excuse for it taking so long was that they had to contact all the other bidders first in case they wanted to increase their offers. They obviously don’t understand the concept of best and final offers! It took two days for me to find out as they prioritised the losing bidders first - unbelievable! I don’t normally leave reviews but after six months and numerous phone calls my for sale sign is still up! Good luck speaking to anybody at this office too as they very rarely answer the phone. I would still love for somebody to come and take this board down.
5/5
TrustpilotI just want to say that Amy is…
I just want to say that Amy is absolutely fantastic and her efforts are greatly appreciated.
Agent replied · 14 June 2024
Hi Lance, thank you for your review of our Lettings Manager Amy. It is greatly appreciated!
5/5
Trustpilotgreat service from start to finish with…
great service from start to finish with the sale of my property. i've used other companies in the past and this one is by far the best i've come across. always kept up to date, very professional. chloe was the case handler but had dealings with zoe and carl also from swinton branch and cannot recommend these guys enough. i dont believe the sale would have progressed as it did if those mentioned here hadnt done what they did and kept everyone in the loop at all stages.
Agent replied · 14 June 2024
Hi Danny, thank you for your review of our Swinton team. It is greatly appreciated!
5/5
TrustpilotWould recommend Miller Metcalfe…
We put our trust with Miller Metcalfe to sell our house. They were diligent and 'on it' throughout. Once we had a buyer Amy in the sales team looked after us and she was simply amazing! She ensured to keep us up to date as well as keeping both parties' solicitors on their toes. Really pleased we used Miller Metcalfe.
Agent replied · 14 June 2024
Hi Bhavna, thank you for your review of our team. It is greatly appreciated!
2/5
TrustpilotExercise Caution with the package you buy.
I marked a 2 for this review as despite selling my property, they are associated with Conveyancing Experts and are selling a combined package of estate agency and convenyancing. This is what brought the score down. By all means use Miller Metcalf, but I would recommend that you DO NOT buying their conveyancing service. It will leave you stressed and potentially in breach of contract just like our buyers - we now have a post sale mess to sort out!!!
5/5
GoogleWe had regular informed updates. Always felt we were included in any information available. Friendly. Pro active. …
Agent replied · 16 June 2024
Hi Sharon, thank you for taking the time to leave your 5 star rating, it's greatly appreciated!
5/5
GoogleI cannot praise Miller Metcalfe enough. Even if my main contact wasn't in the office, whoever I spoke to went out of their way to help. I felt in very safe and professional hands - I was particularly impressed with how my main contact …
Agent replied · 16 June 2024
Hi Hazel, thank you for taking the time to leave our Harwood team a 5 star review, it is greatly appreciated!
5/5
GoogleWe purchased a property through Miller Metcalfe. They helped with the entire process, ringing us weekly with updates. Chasing solicitors, moving things along and just generally a fantastic agent. I would highly recommend using them and when …
Agent replied · 16 June 2024
Hi Kyle, thank you for taking the time to leave your fantastic feedback, it's greatly appreciated. We are pleased to learn that you felt fully supported throughout the entire process and kept updated by our dedicated team. Thank you for highly recommending Miller Metcalfe. Best wishes.
5/5
GoogleExcellent service from the team, special thanks to Jack, Amy's R&O, Charlotte and Caroline. Sold our property after 7 weeks and a price adjustment on Jack's advice which was timely and well judged on his part. Very quick to get the property …
Agent replied · 28 August 2024
Hi Tony, thank you so much for taking the time to leave your 5 star rating, it's greatly appreciated!
1/5
Googlecontacted them through chat pages on their site for a vendor to contact me,no reply after several attempts,seems they sold my mums property after her death and dont want to give us access to what we own in the property after renting it for …
Agent replied · 28 August 2024
Dear Mr Mears, we are very sorry to hear of your mum’s passing and please accept our condolences at this difficult time for you and your family. As you will be aware, the property was not rented through Miller Metcalfe however, the vendor … More
1/5
GoogleO stars! Horrible experience. Staff are rude and lie about policies to get you to put down deposit. Absolute Thieves! Applied for a rented property and then being rejected without reason and refused a deposit. Luckily managed to get the …
Agent replied · 28 August 2024
Hi Amelia, we are sorry to hear that you feel this way. We would like to take the time to investigate your review more closely. We have spoken to the lettings manager and can’t find your details on our system. Please could you send an email … More
5/5
GoogleSuper team , very approachable, super communication throughout the sales process. I would highly recommend 👌. …
Agent replied · 16 June 2024
Hi Dawn, thank you for taking the time to leave your wonderful feedback, it's greatly appreciated. We are very pleased to learn that you felt fully supported and updated throughout the sales process and received a friendly and approachable service from our super team! Thank you for recommending Miller Metcalfe.
1/5
GoogleI had a really bad experience with Miller Metcalfe when i was trying to sell my property with them. Wasted my time and money when my property, which they were trying to sell, stayed vacant for over 3 months before they realised how much it …
5/5
GoogleWe have not decided if to sell our house yet , however given the excellent service from Matthew I felt compelled to write this glowing review. I have dealt with sales professionals from all kinds of sectors from Graff jewellery in London …
Agent replied · 19 June 2024
Hello Lisa, thank you so much for your 5 Star review of our valuer Matt. It is greatly appreciated!
1/5
GoogleOne of the worst estate agent I have dealt with while house hunting: full of lies to push the prices up of the properties. Allowing bidding of properties indirectly. …
Agent replied · 19 June 2024
Good Morning Mr Khav, we are sorry to hear that you haven’t been happy with your recent interaction with Miller Metcalfe. The current market conditions has caused a huge surge in buyer demand and we can appreciate this can be frustrating … More
5/5
GoogleAfter we had a poor experience with the Culcheth branch, we were very cautious when dealing with another Miller Metcalf property. However, Amy from the Westaughton branch was fantastic with us. She took a genuine interest in what we were …
2/5
GoogleI was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression was …
Agent replied · 19 June 2024
Hi Yaseen, we are sorry to hear you feel this way. We do not wish for any of our clients to feel this way and can only apologise. Training and monitoring is a big part of what we do at Miller Metcalfe with our staff and the matter has been … More
5/5
GoogleAmy Taylor and the rest of the Horwich team were unbelievable from start to finish, never once did I feel out of the loop with my property sale and every call we had was supportive, friendly and nothing but laughs. Some agents will do the …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Miller Metcalfe branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
- Best in Postcode (1)ESTAS Best in Postcode 2026
ESTAS winners in two years, the group and its branches: 2025, 2026.
ESTAS awards by year, 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in Postcode (1)ESTAS Best in Postcode 2025
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The British Property Awards
Miller Metcalfe and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
British Property Awards by year, 2025
2025 1 Gold and 1 Silver The British Property Awards 2025 winners
- SilverThe British Property Awards 2025: Regional Estate Agent, North West (Manchester)Bury
- Local Gold (1)The British Property Awards 2025
Source: The British Property Awards winners lists, as published, linked by year.
Want Miller Metcalfe to help?
Send Miller Metcalfe a message.
Questions about Miller Metcalfe
Which Miller Metcalfe office has the most reviews?
Bolton (Burden House) has the most, with 424 reviews rated 4.4 out of 5, followed by Bury with 335.
Where are the Miller Metcalfe offices?
The three Miller Metcalfe offices, by town:
- Bolton (87a Lea Gate): 87a Lea Gate, Harwood, Bolton, BL2 4BQ
- Bolton (Burden House): Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
- Bury: 9-11 Market Street, Bury, BL9 0AH
Has Miller Metcalfe won any awards?
Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches have also won 3 other industry awards since 2025.
