5/5
Karen, along with Amy, did an absolutely amazing job helping me out under difficult circumstances. 10/10. Thank you so much.
Agent replied · 19 June 2024
Hi Kazam, thank you for your review of our Lettings team. It is greatly appreciated!

Trusted Agent profile
Verified
★★★★★
773 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 773 reviews on three platforms, rated 4.5 out of 5 overall.
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Karen, along with Amy, did an absolutely amazing job helping me out under difficult circumstances. 10/10. Thank you so much.
Hi Kazam, thank you for your review of our Lettings team. It is greatly appreciated!
5/5
Second time I have used Miller Metcalfe for letting services Amy has been professional informative and provided an efficient fast service both times. Highly recommend Thank you
Hi Zoe, thank you for taking the time to leave our lettings department a 5 star review, it's greatly appreciated!
2/5
Sales not Service
Being a single mum with 2 excitable dogs the thought of selling my home was daunting. But I met Miller Metcalfe at another viewing and was instantly put at ease. The team came to visit my home and talked me through the process thoroughly. They explained the market to me and valued it accordingly to ensure I received the best possible price. The team kept their promise of assisted viewings so that I could take my dogs out of the property to allow guests to look around in peace and quiet. Chloe has kept me up to date every step of the way, providing clear and detailed feedback from each viewing. And I could trust Don and Karl to deliver a professional service each time. Unfortunately the experience after an offer accepted was not of the same quality. The priority became the Buyer and their duty of care towards me (their actual client) was long forgotten. I’m now in thousands of pounds worth of debt for a sale that did not go through. My buyer was in the driving seat with full pressure from Miller Metcalfe on me to meet their demands. Move dates were pushed back on the day of exchange for reasons that should have been identified a lot earlier (proof of funds for example or checking in with the rest of the chain). Which meant my legal fees rose dramatically. The legal company being one that Miller Metcalfe recommended. Promises of being copied into email chains that didn’t exist, continuously being told people were unable to take my call but then miraculously when I asked to hold they became available. They have not once accepted accountability for their part in this and have blamed everyone else. Not one apology has been received from them. I have now been forced into using a cash buying company at a ridiculously low offer just to be able to secure my new home where my deposit was at risk. I would not recommend
5/5
Just used Miller Metcalfe Culcheth…
Just used Miller Metcalfe Culcheth branch to sell our house. From start to finish the staff couldn’t do enough for us. Carol Green our sales negotiator kept us informed at every stage and went out of her way more than once to help the process progress. I cannot thank her enough. Excellent service.
Hi Sue, thank you for your review of our Culcheth team. It is greatly appreciated!
4/5
Very efficient service lovely friendly staff
Hi Karen, thank you for your review of our Bury team. It is greatly appreciated!
4/5
Rating only, no written review.
Hi Kevin, thank you for your 4 Star review of our Bury branch. It is greatly appreciated!
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Hi Nicola, thank you so much for your 5 Star review of our Bury team. It is greatly appreciated!
5/5
Rating only, no written review.
Hi Riaz, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Rating only, no written review.
Hi Nancy, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Would use anyone else! 5* service and really listens to everything you say
Hello, thank you for your review of our Bury Branch. It is greatly appreciated!
5/5
Nicola has been fantastic, definitely recommend.
Hi Dominic, thank you for your 5 star review of our Bury branch. It's greatly appreciated!
5/5
Danielle was very helpful with price information about my properties
Hi Mike, thank you for your review of our Valuer Danielle. It is greatly appreciated!
5/5
Great service from Danielle 5/5 stars. Would definitely recommend!!!
Hi Georgina, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Excellent service from the team at Miller Metcalfe Bury and I couldn't recommend them more
Hi James, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Very good advice on marketing and selling the property by "Modern Auction". Well managed. Not yet achieved completion.
Hi Robin, thank you for taking the time to leave your 5 star rating, it's greatly appreciated!
5/5
Amazing service buying and selling! Charlotte and Caroline were amazing, always available to answer my queries and helping me to push things forward.
Hi Sarah, thank you so much for your 5 Star review of our Bury branch. It is greatly appreciated! We wish you all the best in your new home.
5/5
Would give 6 stars if i could! Amy Redfern went above and beyond to help me, couldnt recommend her service enough. She was really knowledgable about the area and provided me with all the info i needed, thanks again Miller Metcalfe!
Hi Sophie, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Would actively recommend Miller Metcalfe. The service and help we received was incredible, and Amy R went above and beyond. Thank you so much!
Hi Chloe, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Miller Metcalfe were amazing at helping me and my partner find a flat. Jack went above and beyond! Highly recommend
Hi Joanna, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Danielle is one of a kind. Listens to every word you say - And always has the right idea. Wanted to move house as soon as possible. And she worked tirelessly to get it done. Wouldn’t use anyone else in the future for selling or buying anymore houses!
Hi Danny, thank you for your review of our valuer Danielle. It is greatly appreciated!
5/5
The entire team at Bury Miller Metcalf were amazing. Friendly, professional and helpful. Nothing was too much. Amy R went above and beyond. Cannot recommend them enough.
Hi Karen, thank you for your review of our Bury team. It is greatly appreciated!
5/5
We recently called Miller Metcalfe to organise a valuation for us in Tottington. Jack was absolutely fantastic, personable, and his can-do, go-getter attitude made us feel completely reassured that our property is going to be left in safe hands if we decide to go ahead and sell.
Hi Travis, thank you for your review of our Bury team. It is greatly appreciated!
5/5
Recently rented a property through Miller Metcalfe Bury, they were extremely helpful through the entire process. Jack was very professional and informative throughout. Highly recommend!
Hi Catherine, thank you for your review of our Bury team. It is greatly appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Miller Metcalfe branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
ESTAS winners in two years, the group and its branches: 2025, 2026.
2025 1 Best in Postcode ESTAS 2025 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Miller Metcalfe and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
British Property Awards by year, 20252025 1 Gold and 1 Silver The British Property Awards 2025 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Miller Metcalfe a message.
Bolton (Burden House) has the most, with 424 reviews rated 4.4 out of 5, followed by Bury with 335.
The three Miller Metcalfe offices, by town:
Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches have also won 3 other industry awards since 2025.