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Miller Metcalfe estate agents in Bolton and Bury

4.5

★★★★★ Excellent

773 reviews across 3 offices and 3 platforms

Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 773 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.7 / 5

637

Reviews on Google

All 3 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 3 offices

Trustpilot logo

134

Reviews on Trustpilot

Business-wide

Our offices

Miller Metcalfe's three offices, most reviewed first. Each has its own page.

Latest reviews from every Miller Metcalfe office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Karen, along with Amy, did an absolutely amazing job helping me out under difficult circumstances. 10/10. Thank you so much.

Kazam · 13 May 2023 · Miller Metcalfe Bolton (Burden House)

Agent replied · 19 June 2024

Hi Kazam, thank you for your review of our Lettings team. It is greatly appreciated!

5/5

Google

Second time I have used Miller Metcalfe for letting services Amy has been professional informative and provided an efficient fast service both times. Highly recommend Thank you

Zoe · 13 May 2023 · Miller Metcalfe Bolton (Burden House)

Agent replied · 19 June 2024

Hi Zoe, thank you for taking the time to leave our lettings department a 5 star review, it's greatly appreciated!

2/5

Trustpilot

Sales not Service

Being a single mum with 2 excitable dogs the thought of selling my home was daunting. But I met Miller Metcalfe at another viewing and was instantly put at ease. The team came to visit my home and talked me through the process thoroughly. They explained the market to me and valued it accordingly to ensure I received the best possible price. The team kept their promise of assisted viewings so that I could take my dogs out of the property to allow guests to look around in peace and quiet. Chloe has kept me up to date every step of the way, providing clear and detailed feedback from each viewing. And I could trust Don and Karl to deliver a professional service each time. Unfortunately the experience after an offer accepted was not of the same quality. The priority became the Buyer and their duty of care towards me (their actual client) was long forgotten. I’m now in thousands of pounds worth of debt for a sale that did not go through. My buyer was in the driving seat with full pressure from Miller Metcalfe on me to meet their demands. Move dates were pushed back on the day of exchange for reasons that should have been identified a lot earlier (proof of funds for example or checking in with the rest of the chain). Which meant my legal fees rose dramatically. The legal company being one that Miller Metcalfe recommended. Promises of being copied into email chains that didn’t exist, continuously being told people were unable to take my call but then miraculously when I asked to hold they became available. They have not once accepted accountability for their part in this and have blamed everyone else. Not one apology has been received from them. I have now been forced into using a cash buying company at a ridiculously low offer just to be able to secure my new home where my deposit was at risk. I would not recommend

Claire · 12 May 2023 · Miller Metcalfe Bolton (87a Lea Gate)

5/5

Trustpilot

Just used Miller Metcalfe Culcheth…

Just used Miller Metcalfe Culcheth branch to sell our house. From start to finish the staff couldn’t do enough for us. Carol Green our sales negotiator kept us informed at every stage and went out of her way more than once to help the process progress. I cannot thank her enough. Excellent service.

Sue · 28 April 2023 · Miller Metcalfe Bolton (87a Lea Gate)

Agent replied · 14 June 2024

Hi Sue, thank you for your review of our Culcheth team. It is greatly appreciated!

4/5

Google

Very efficient service lovely friendly staff

Karen · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 24 March 2026

Hi Karen, thank you for your review of our Bury team. It is greatly appreciated!

4/5

Google

Rating only, no written review.

Kevin · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Kevin, thank you for your 4 Star review of our Bury branch. It is greatly appreciated!

5/5

Google

Rating only, no written review.

Simon · 24 March 2023 · Miller Metcalfe Bury

5/5

Google

Rating only, no written review.

Nicola · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Nicola, thank you so much for your 5 Star review of our Bury team. It is greatly appreciated!

5/5

Google

Rating only, no written review.

Riaz · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Riaz, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Rating only, no written review.

Nancy · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Nancy, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Would use anyone else! 5* service and really listens to everything you say

F · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hello, thank you for your review of our Bury Branch. It is greatly appreciated!

5/5

Google

Nicola has been fantastic, definitely recommend.

Dominic · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Dominic, thank you for your 5 star review of our Bury branch. It's greatly appreciated!

5/5

Google

Danielle was very helpful with price information about my properties

Mike · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Mike, thank you for your review of our Valuer Danielle. It is greatly appreciated!

5/5

Google

Great service from Danielle 5/5 stars. Would definitely recommend!!!

Butterworths · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Georgina, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Excellent service from the team at Miller Metcalfe Bury and I couldn't recommend them more

James · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi James, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Very good advice on marketing and selling the property by "Modern Auction". Well managed. Not yet achieved completion.

Robin · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Robin, thank you for taking the time to leave your 5 star rating, it's greatly appreciated!

5/5

Google

Amazing service buying and selling! Charlotte and Caroline were amazing, always available to answer my queries and helping me to push things forward.

Sarah · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Sarah, thank you so much for your 5 Star review of our Bury branch. It is greatly appreciated! We wish you all the best in your new home.

5/5

Google

Would give 6 stars if i could! Amy Redfern went above and beyond to help me, couldnt recommend her service enough. She was really knowledgable about the area and provided me with all the info i needed, thanks again Miller Metcalfe!

Sophie · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Sophie, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Would actively recommend Miller Metcalfe. The service and help we received was incredible, and Amy R went above and beyond. Thank you so much!

Chloe · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Chloe, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Miller Metcalfe were amazing at helping me and my partner find a flat. Jack went above and beyond! Highly recommend

Joanna · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Joanna, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Danielle is one of a kind. Listens to every word you say - And always has the right idea. Wanted to move house as soon as possible. And she worked tirelessly to get it done. Wouldn’t use anyone else in the future for selling or buying anymore houses!

Danny · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Danny, thank you for your review of our valuer Danielle. It is greatly appreciated!

5/5

Google

The entire team at Bury Miller Metcalf were amazing. Friendly, professional and helpful. Nothing was too much. Amy R went above and beyond. Cannot recommend them enough.

Karen · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Karen, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

We recently called Miller Metcalfe to organise a valuation for us in Tottington. Jack was absolutely fantastic, personable, and his can-do, go-getter attitude made us feel completely reassured that our property is going to be left in safe hands if we decide to go ahead and sell.

Travis · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 28 August 2024

Hi Travis, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Recently rented a property through Miller Metcalfe Bury, they were extremely helpful through the entire process. Jack was very professional and informative throughout. Highly recommend!

Catherine · 24 March 2023 · Miller Metcalfe Bury

Agent replied · 24 March 2026

Hi Catherine, thank you for your review of our Bury team. It is greatly appreciated!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Miller Metcalfe branches are among the ESTAS 2026 winners.

ESTAS 2026: 1 Best in Postcode across one branch.

  • Best in Postcode (1)ESTAS Best in Postcode 2026

ESTAS winners in two years, the group and its branches: 2025, 2026.

ESTAS awards by year, 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

The British Property Awards

Miller Metcalfe and its branches won awards at The British Property Awards in one year, most recently 2025.

British Property Awards winners in one year, the group and its branches: 2025.

British Property Awards by year, 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Miller Metcalfe

Which Miller Metcalfe office has the most reviews?

Bolton (Burden House) has the most, with 424 reviews rated 4.4 out of 5, followed by Bury with 335.

Where are the Miller Metcalfe offices?

The three Miller Metcalfe offices, by town:

Has Miller Metcalfe won any awards?

Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches have also won 3 other industry awards since 2025.

Reviews may appear on more than one platform.

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