Trusted Agent profile · Buckinghamshire

Michael Graham estate agents in Newport Pagnell, Woburn Sands, Aylesbury and 6 more

4.7

★★★★★ Excellent

1,439 reviews across 9 offices and 4 platforms

michaelgraham.co.uk

Michael Graham has nine offices, in Newport Pagnell, Woburn Sands, Aylesbury, Princes Risborough, Towcester, Milton Keynes, Hitchin, Buckingham and London (Buckinghamshire). Together they have 1,439 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,323

Reviews on Google

All 9 offices

Facebook logo

3.0 / 5

2

Reviews on Facebook

All 9 offices

Yell logo

1.8 / 5

4

Reviews on Yell

All 9 offices

Trustpilot logo

110

Reviews on Trustpilot

Business-wide

Our offices

Michael Graham's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Michael Graham office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Paul and Steve were excellent they were extremely pro active rather than re active in this very difficult market place. Very professional, informative and honest throughout our sale, due to their extensive knowledge of the housing market our property sold quickly. The new online sales progress checker is a very useful tool and obviously the more input from buyers and sellers could make this a market leader. Could not recommend Michael Graham any higher excellent. Thank you Jeremy and Pearl

Jerry · 15 June 2020 · Michael Graham Princes Risborough

5/5

Google

After an initial attempt at selling last autumn we tried Michael Graham and are so glad we did. They were a pleasure to deal with and marketed our property very effectively and we soon had a good offer after half a dozen excellent, qualified viewings. They didn’t just leave us to our own devices after the offer but provided help and advice all the way through to completion. Perhaps more importantly, they built a good relationship with our buyers and looked after them properly too. Paul, Steve, Brenda and Jane in the Risborough office are a very effective team and give the lie to the popular, rather negative, view of estate agents. Thank you

ADKO1664 · 15 June 2020 · Michael Graham Princes Risborough

5/5

Google

Michael Graham have been fantastic during our sale process. Would definately recommend them.

Jessica · 23 February 2020 · Michael Graham Buckingham

Agent replied

Thank you for taking the time to leave a review Jessica! We are please to hear the service was up to scratch!

5/5

Google

I am very pleased with the service I received during the sale of my property, which has been a long journey. The team were helpful, professional and kept me informed throughout the whole process, thank you very much.

Teresa · 23 February 2020 · Michael Graham Buckingham

Agent replied

Thank you for your feedback Teresa, it is very much appreciated.

5/5

Google

Michael Graham were professional and extremely courteous throughout the process of our house purchase. They updated me as and when necessary and were proactive in communicating with other professional parties. In particular , Luke Jackson always acted promptly to answer any questions I had and I felt very confident knowing he was dealing with our house purchase.

Dawn · 23 February 2020 · Michael Graham Buckingham

Agent replied

Thank you so much for taking the time to leave a review Dawn. We are pleased to hear that you were happy with level of service provided.

5/5

Google

We recently bought our new home through Michael Graham, and Luke and his team at the Buckingham office were so very helpful. Nothing was too much trouble and they were always quick to respond to queries. The whole transaction ran so smoothly and we have no hesitation in recommending this Estate Agent. If ever we sell our lovely home then we'll be calling on Luke to help.

Tina · 23 February 2020 · Michael Graham Buckingham

Agent replied

Thank you Tina, we are so pleased that you had a good experience with the Buckingham office. We look forward to being of assistance should you need us in the future.

1/5

Trustpilot

Disinterested, rude and lack of any service at all.

My husband and I are a professional couple moving back from the UK to France after 10 years away.We are searching for a rental property to begin with whilst we settle back in and then have a budget of £800k to buy a property. We contacted Michael Graham Aylesbury office to make an enquiry about renting as we like the look of some of their properties. On my second conversation with them I flagged a concern with them which was would they need to meet us in person for the right to rent checks. They emailed back to say yes. As we don't live in the country, and as my husband, to complicate matters further, works overseas (not UK or France) this would not be possible for us so I replied and ask if there was a way round this. I never heard from them again! Firstly, this is a concern that other agencies have overcome. Of course there is a work-around, like in anything in life. In any case, to just not respond is rude and also staggeringly short-sighted. I wrote to the Managing Director to hear his views but he didn't bother to reply either. Tellingly, their Facebook page review facility is switched off. We are pleased to have now found a partner agency who have helped us find a rental property and who will in the near future help us buy. This has been a very stressful time for us, relocating back to the UK and having to do it all from a distance. Michael Graham have lost out, but so have we on their properties, and all so unnecessarily.

Jane · 4 February 2020 · Michael Graham Milton Keynes

Agent replied · 14 June 2024

Hi Jane, thank you for your comments. We are sorry to hear that we did not meet your expectations on this occasion. We would welcome the opportunity to look into this matter further and invite you to contact our Compliance & Operations Manager at matthew.horton@michaelgraham.co.uk who will be happy to help.

4/5

Yell

First Agent I have been Happy with at the End of the Process.

We sold and bought via Michael Graham. The Brexit uncertainty was really slowing the market down and it took a year with them to find a house and sell ours but these were our 3rd Agent in two years, the other two having failed to get any offers (one any viewings) for the year previous to us moving to Michael Graham. Once with them viewing were regular and always accompanied, I found everyone at Michael to be polite and friend and listen to our needs and requirements. We ended up with a reasonably long chain which Simon and his team worked very hard to keep together and keep us informed of what was happening at each stage. Thank you very much to Magda, Olly and Simon for all their efforts, much appreciated.

AdamB-707 · 8 October 2019 · Michael Graham Newport Pagnell

3/5

Google

Rating only, no written review.

Dan · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Hi Dan, We are sad to hear you’ve had a less than excellent experience and would like to try and understand what went wrong. Please feel free to contact us at customerservice@michaelgraham.co.uk.

5/5

Google

Rating only, no written review.

Jaime · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your 5 star review!

5/5

Google

Rating only, no written review.

4x4zone · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

thank you for your 5 star review

5/5

Google

Rating only, no written review.

Stuart · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your 5 star review

2/5

Google

Exactly what you would expect from an estate agent

Sandra · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your feedback, we are sorry to hear the service received was less than satisfactory. If you would like to discuss this further, then please contact your local office. Thanks

5/5

Google

Great help especially from kelita.....would recommended them from my experience.

Bruce · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your excellent feedback

5/5

Google

Very pleased with the sale of our property. From day one we were kept informed. The friendly staff were always happy to help with our questions.

Wendy · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thanks for the excellent feedback on your experience with the team at MK.

5/5

Google

Highly delighted with the service we have received. We undoubtably ended up with a better price for our property due to their negotiating skills.

Fred · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your feedback. We're thrilled to hear you've had such a good experience with us.

4/5

Google

Recently bought a property with Michael Graham, Milton Keynes. From my initial enquiry through to completion all the stuff provided a very professional and friendly service. I was very impressed with everyone I met or interested with.

Andrew · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your review. We are pleased to hear you had such a positive experience with Michael Graham. If there is anything we can do to improve and provide a 5 star service, please do not hesitate to contact us. Thanks

5/5

Google

Richard Michalski, the Branch Manager, has provided an excellance service in the sale of my house and responded quickly to questions raised by me. Should I need any help in future regarding the sale and purchase of house, Richard and his team will be our go-to guys for that matter. Thanks Richard and your team.

Daniel · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your positive feedback on your experience with Richard and the MK team.

5/5

Google

Alex Naylor helped us sell our property within a couple of weeks with 3 different parties making offers that suited our asking price. There were back to back viewings on certain days. Alex was polite, professional and extremely patient. He always took my (often lengthy) calls, even beyond social hours and on Sundays. His phone never went on voicemail. All my text messages were responded to promptly often followed by a call or a quick visit if needed. Our house was attractive but it was facing a lot of competition from cheaper yet better properties locally. Also, to make things worse, there had been a distress sale by a neighbour with a house identical to ours for almost a £100k less. This had skewed the market and we called 17 EAs to guesstimate the price of our property. We picked Alex because he did not boast, or behave over-enthusiastically. He stayed reasonable and was very confident of defying the skewed market to get us a price that the house actually deserved. It was a large house with a cramped kitchen. Alex and the rest of his able colleagues supervised the viewings. listing every selling point of our property to the potential buyers. Showing them how such a kitchen can be extended to make the property something to die for. They were punctual and gave us clear feedback with good advice to both, us and the parties interested in the property. Alex kept us posted about the chain and eventually helped us secure a brilliant deal with a keen buyer who was renting. Simply put, smiles and peace of mind throughout. But, that is not why I am writing this review. Alex proved to be a pleasant source of empathy, excellent advice and professional support during a very taxing time with our purchase. He walked us through buying our dream home by being available for immediate advice, in person and over the phone. Alex guided us during an arduous bidding war. We bagged our purchase a couple of days after accepting the final offer on our sale. If it were not for Alex, we would've either lost that purchase to another party, or paid beyond our means. His step by step advice on this matter was well within his professional ethics, yet beyond what he was obliged to do for us as his vendors. These were tough times and we were on a rollercoaster. Alex was always around for clearing doubts and removing fears. This will remain with us. Oliver (sorry I cannot remember the second name) took amazing pictures of our house making it look like something out of a decor magazine. He clearly enjoys what he does and is very passionate about bringing out the best in every click. He doesn’t give up till he gets that perfect snap. This is quite evident in the Michael Graham brochures. Thanks Olly. I congratulate Richard Michalski for having a brilliant team that includes Alex Naylor, Michael Conlon, Georgina Cross, Stephanie Finch. A bright bunch. Five star review for a five star treatment. Thanks guys.

Mamta · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us. Thank you for such a glowing review.

5/5

Google

I was absolutely delighted with the service provided by Michael Graham in the sale of my house. They worked diligently to get to the point of offer and then provided exceptional support in helping drive through to completion. I would unreservedly recommend them.

Jonathan · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your feedback. We are very pleased to hear you had such a great experience with our MK team.

5/5

Google

MG were excellent throughout our purchase process. They provided knowledgeable and timely advice on everything we needed to know, which as a first time buyer was quite a lot! Our agent, Michael, kept in touch with us throughout and guided us smoothly through the sale with a smile all the time. We were lucky with the time of year and a good solicitor too, but it only takes one link to break and the chain collapses, and at no stage was I ever concerned about anything with MG. Don't plan on moving again for about thirty years, but if I do it'll be with them :)

Jeff · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your positive review. We are delighted you had a smooth experience with your purchase. Good luck in your new home.

5/5

Google

Everyone knows that selling your house can be a very stressful experience. However, Michael Graham's office in Milton Keynes handled the sale for us, and things ran as smoothly as we could have possibly wished for. From pitching the value, at the beginning, right through to completion, their team could not have been more helpful: Professional, friendly and always available, we couldn't have asked for more. We are, now, happily ensconced in lovely Norfolk! Thank you Michael Graham.

PETER · 23 June 2019 · Michael Graham Milton Keynes

Agent replied · 21 June 2024

Thank you for your review. We are delighted you had such a positive experience with Michael Graham. We very much hope you're enjoying life in Norfolk.

5/5

Google

Very professional. Good at keeping clients informed. Good communicators

Peter · 23 June 2019 · Michael Graham Towcester

Agent replied · 21 June 2024

Hi Peter, We're delighted to have provided such a positive experience. Thank you for your feedback.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Graham and its branches won The Negotiator Awards in one year, most recently 2016.

Negotiator Awards winners in one year, the group and its branches: 2016.

Negotiator Awards by year, 2016

Source: The Negotiator Awards winners lists, as published, linked by year.

EA Masters

Michael Graham and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: EA Masters winners lists, as published, linked by year.

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Questions about Michael Graham

Which Michael Graham office has the most reviews?

Newport Pagnell has the most, with 385 reviews rated 4.6 out of 5, followed by Woburn Sands with 376.

Where are the Michael Graham offices?

The nine Michael Graham offices, by town:

  • Aylesbury: 28 Temple Street, Aylesbury, HP20 2RQ
  • Buckingham: 4-5 Bridge Street, Buckingham, Buckinghamshire, MK18 1EL
  • Hitchin: 20 Bucklersbury, Hitchin, SG5 1BG
  • London: 322a Portobello Road, London, W10 5RU
  • Milton Keynes: 445 Midsummer Boulevard, Milton Keynes, MK9 3BN
  • Newport Pagnell: 24 St. John Street, Newport Pagnell, MK16 8HJ
  • Princes Risborough: 24 Market Square, Princes Risborough, HP27 0AN
  • Towcester: 138 Watling Street East, Towcester, NN12 6BT
  • Woburn Sands: 2 Aspley Hill, Woburn Sands, MK17 8NJ
Has Michael Graham won any awards?

Yes. In The Trusted Agent 2026 awards, Newport Pagnell won Gold, Woburn Sands won Gold and two more branches won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South East. The group and its branches have also won 3 other industry awards since 2016.

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