5/5
The whole team were excellent, with quick replies to questions. A very professional service. Thanks!
Agent replied · 21 June 2024
Hello James. Thank you for you positive feedback.

Trusted Agent profile · Buckinghamshire
★★★★★
1,439 reviews across 9 offices and 4 platforms
Michael Graham has nine offices, in Newport Pagnell, Woburn Sands, Aylesbury, Princes Risborough, Towcester, Milton Keynes, Hitchin, Buckingham and London (Buckinghamshire). Together they have 1,439 reviews on four platforms, rated 4.7 out of 5 overall.
1,323
Reviews on Google
All 9 offices
2
Reviews on Facebook
All 9 offices
4
Reviews on Yell
All 9 offices
110
Reviews on Trustpilot
Business-wide
Michael Graham's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The whole team were excellent, with quick replies to questions. A very professional service. Thanks!
Hello James. Thank you for you positive feedback.
5/5
A great team, providing excellent service through all aspects of our sale and purchase.
Hi. We're delighted to have provided such a positive experience. Thank you for your feedback.
5/5
Showed great patience in driving our sale forward - with their own efficiency in stark contrast to the lower parts of the chain without a Michael Graham estate agent in charge!
Hi Mark, Thank you for your fantastic feedback.
5/5
Very professional, communication from Ben was excellent at all times keeping us informed of progress and outcomes. He worked with us and the Solicitors to conclude the sale as quickly as possible.
Hi Michelle. Thank you for your review. We are pleased you had such a positive experience with us and please be assured that your feedback will be passed on to Ben and the team.
5/5
Gareth and the team are excellent at delivering an outstanding service, Gareth in particular was on top of what was a drawn out sale and was in constant contact with both of us.he went above and beyond to get the deal done and kept all parties on track. Excellent service Thankyou!
Hi Neal. We're delighted to have provided such a positive experience. Thank you for your feedback.
5/5
Having Ben working for us on a property sale and a purchase has been a delight. Personable and professional he displayed wide experience and sound knowledge and was always focused on our best interests.
Hello David. Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
Generally a good service. The whole house move process is one of the most stressful things you can do in modern life. Ben was our agent and I must sale that he earned his money, chasing the buyers and solicitors.
Hi Richard. We're pleased to hear you've had a positive experience. Thank you for your review
5/5
I have sold two houses over the last year with MG ( one mine and the other my daughters ) On both occasions I have had the pleasure of dealing with Gareth Redman who has been excellent in communicating the progress (even when it was not good news) being very pro active and persistent in his support and chasing the sale, up to, and after exchange and completion We had one of the houses with another estate agent who managed to lose 3 sales because they were not diligent with follow up and were very un professional. It is a fact, it would appear, that you get what you pay for. Well done to Richard, Gareth and the whole team at Towcester office
Hello Alan. Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us. Please be assured that your feedback will be passed on to the Towcester team.
5/5
We just bought our new home via Michael Graham Towcester. The sellers are elderly in their 90s. Everything was going smoothly till it was discovered that there were a few disputes with the property such as relocation of the electric meter and a piece of land that the title did not reflect, plus a few other issues. From here began a race to chase the electric company, the land registry, the solicitors etc. But we had to do none of it as Gareth Redman and Richard Irland did it all for us. Gareth made sure the land part was sorted between the involved parties while Richard worked beyond hours and even on his breaks to get it all sorted within (believe it or not) 10 days time. Although the exchange of contracts took longer than expected and was more like a rollercoaster but none of it was because of the EA. They only greased the wheels. Both Richard and Gareth made sure the vendors solicitors worked twice as fast towards the end. Meanwhile, Ben Laidler was so patient with me, giving me updates, passing on my messages, it was always reassuring to talk to him. The property season being at its peak, it was particularly busy for these men but they ensured they responded to all my calls no matter when or where. Seamlessly done :)
Thank you for your 5 star review! We are delighted you had such a positive experience with us.
5/5
I was really impressed with the sales executive's handling of the whole process. He has extensive experience of the house buying/selling procedure and was able to guide and coax all the other stakeholders every step of the way. Gareth Redman is a truly proactive and professional sales executive who adds incredible value to any one whose intent on buying a house. It wouldn't have happened without his intervention and guidance.
Hi Cliff. Thank you for your review. We are pleased you had such a positive experience with us and please be assured that your feedback will be passed on to Gareth and the team.
5/5
Thank you Gareth for all your hard work.....what was a difficult bureaucratic house move you sped up behind the scenes by ensuring all parties were doing their role. I sincerely don’t believe we would have moved into our property so swiftly if you hadn’t taken the time to ensure things were moving as they should have been. The customer service specifically your communication was frequent and I can’t recommend Micheal Graham enough for anyone who are choosing to go through their house sale.... Thank you to the Micheal Graham Team. I will be using you again in the future.
Hello Anna. Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
One word sums up the whole team at Michael Graham and that’s professional. It was never going to be a simple process selling and buying a house, but at each step of the way Michael Graham made it as smooth as possible. I can highly recommend them and would use again in the future.
Hi Simon. Thank you for your review. We are pleased you had such a positive experience with us and please be assured that your feedback will be passed on to the team at Towcester.
5/5
Michael Graham, specifically Ben Laidler, acted for the sellers of the property we were purchasing. The level of service provided to his client and the rest of the chain was exceptional, he went above & beyond to act as liaison between the different parties in the chain, including the legal teams. I would definitely recommend Ben and his team, they were collaborative in the extreme and I would imagine this view would be shared by all concerned, especially his client. Thank you Ben!
Hello Darren. Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
An absolutely excellent service from the team at Michael Graham, Towcester. From finding a buyer, negotiating a sale price and then working through the trials and tribulations to exchange of contracts/completion, the team was simply outstanding. Ben Laidler, leading the sale transaction, was impressively resilient, calm under pressure and representative of the highest professional standards. Ben’s knowledge of the local area played a major part in securing the sale whilst his perseverance in negotiating the end to end process nudged the various parties in the chain to a satisfactory conclusion. Quite possibly the very best estate agent I’ve come across in over 30 years of both personal and professional dealings, Ben and the team are truly worthy of the highest 5 star rating.
Thank you very much for your kind words Joe. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and we are very pleased to see it reflected in your experience with Ben and the team at Towcester.
5/5
Gareth was fantastic to deal with from start to finish. He worked tirelessly to help us through our house buying process, identifying and dealing with any issues well in advance to keep things moving and offer us advice along the way. Any queries were dealt with promptly and he went to great lengths to ensure other played their part. Gareth (and Michael Graham on the whole) provided an excellent service throughout.
Hello Will. Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
Ben and the team at Michael Graham provided an excellent service with our recent sale. They were highly committed throughout and keen to provide well qualified relevant viewings and ensure the process was managed through to exchange. We would certainly recommend them for the full, professional and comprehensive service provided and would certainly use them again.
Hi Colin. Thank you for your review. We are pleased you had such a positive experience with us and please be assured that your feedback will be passed on to Ben and the team.
5/5
Gareth was extremely professional in dealing with the purchase of our property. His communication was excellent. Gareth always kept us up to date with developments and when the purchase ever hit a snag, Gareth was always prompt to help with solutions. Gareth was fantastic from beginning to end and really is a credit to the industry! Thank you very much Gareth, we are very happy in our new property! Leone McCarthy
Thank you Leone for your review. We're thrilled to hear you've had such a good experience with us and please be assured that your feedback will be passed on to Gareth and the team.
5/5
Our thanks and appreciation go to Michael Graham Estate Agents (Towcester), in particular Ben Laidler, who not only identified a perfect property to meet our requirements, but went through the process with us from start to completion. Ben's professionalism, and willingness to assist with all of our enquiries was more than we hoped for, based on our past experiences with other estate agents who come nowhere close to the service we have enjoyed. We have no reservation in recommending Michael Graham Estate agents. They certainly understand and know how to deliver a high quality customer service. Thankyou for the seamless service.
Thank you very much for your kind words Maria. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with Ben and the team at Towcester.
5/5
We have just purchased our property through Michael Graham estate agent. Ben who was our main point of contact was very knowledgeable , professional diligent in all the correspondence and calls we had with him. We would recommend anyone wishing to sell or buy a house to use this fantastic A team. The whole team at Michael Graham work as one team they are all very helpful. Thank you all. Regards Robert and Deborah Mbofana.
Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with Ben and the team at Towcester.
5/5
From the valuation to Completion of the sale, the staff at Michael Graham work really hard on your behalf. Richard has an impressive knowledge of the market and it's current situation and gives you confidence that you are in good hands. The brochure produced of my property was impressive and showed it off beautifully. Ben and Gareth were regularly in touch, updating you on the situation and when the chain became a bit wobbly, Ben worked really hard to stabilise it and to attain an acceptable completion date. My sincere thanks to Ben and all the staff at Michael Graham.
Thank you Denise for your review. We're very pleased here at Michael Graham to hear your praises.
5/5
I cannot thank Michael Graham enough for their help & support when purchasing a property through them. Ben and his team did a fantastic job every step along the way, and they proved 1000 times more helpful than my own estate agent who was handling my sale! If ever anyone has any doubts nowadays about a traditional estate agent versus the new fad online agents, I can recommend without question to go with the traditional, established agent. Yes it may cost a little more financially, but you secure absolute professionalism, high standards and quality service, not to mention a huge saving on your stress levels! Absolutely invaluable.
Hello Amy. Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Hi Mark. Thank you for your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Michael Graham and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Silver The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

Michael Graham and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Newport Pagnell has the most, with 385 reviews rated 4.6 out of 5, followed by Woburn Sands with 376.
The nine Michael Graham offices, by town:
Yes. In The Trusted Agent 2026 awards, Newport Pagnell won Gold, Woburn Sands won Gold and two more branches won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South East. The group and its branches have also won 3 other industry awards since 2016.