1/5
My friend was horrified at their service. Avoid at all costs.
Trusted Agent profile
★★★★★
403 reviews across 3 offices and 2 platforms
Lawson Rutter has three offices, all in London. Together they have 403 reviews on two platforms, rated 4.6 out of 5 overall.
401
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
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Lawson Rutter's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
My friend was horrified at their service. Avoid at all costs.
1/5
Friends had loads of issues with these agents, unprofessional and frustrating.
2/5
Never thought it would be so much trouble... They also delete reviews on here which are negative, so be careful
Dear Barbara, we have no record of dealing with you as a customer so please contact me directly with any complaint you might have. We've also not deleted any negative reviews as this is prohibited by Google. Alex Maile (Director)
2/5
I was looking for a flat to rent and wanted to set up viewings through their website - there is such a possibility, which is nice. What is less nice is that it doesn't work at all, I didn't get any response for a few viewings, only after a few days I was contacted with totally different flat. I visited the office and the lady there was nice, we arranged a viewing but later she cancelled it, so overally my experience was not positive at all.
5/5
Charlie at Lawson Rutter was fantastic when my girlfriend and I were looking for a rental in December. He really went above and beyond, organising last minute viewings and even staying back late to help process our application sooner so that we could be in our flat in time for Christmas. We couldn't be happier with the service we received!! Highly recommended.
5/5
Charlie was incredibly helpful when myself and two others were looking for a property together in December. He showed us a flat that we fell in love with and immediately decided to rent. He made the process very smooth especially considering the quick turnaround of a matter of weeks before our move in date. Would highly recommend.
5/5
I was helped by Jessica at Lawson Rutter. My experience with them was great - once i found my flat, the paperwork and everything else was done in less than a week and my questions were always clearly answered in a timely manner. Jessica was very friendly and did not hesitate to help out in any way she could to make the process of finding my new home a pleasant and easy one. Highly recommend Lawson Rutter to find your new home
5/5
Very helpful people, reliable and they are offering the best service in industry. I strongly recommend Lawson Rutter.
Thank you for the wonderful review 💕 Please recommend 😊 …
5/5
I can't say enough good things about this company. Sean is excellent, the help, advice and time taken to help us complete on the sale was above and beyond what we could have expected. Can't recommended them enough.
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5/5
My husband and I were delighted with the service that Sean and his team provided during the sale of our flat. We couldn't have asked for a more attentive or conscientious service. Worth every penny!
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3/5
Was involved in a purchase that fell through over the summer. Luckily we did not waste any fund in the process but I feel that Lawson Rutter did not do proper checks on the vendor. The vendor withdrew within 2 weeks of the transaction being agreed but we were told more than 5 weeks later after a number of chasers. So we could have easily lost survey fees/other fees if we had not been careful. We also wasted a lot of time, and missed on other properties. Please do your checks on vendors. Otherwise Pukar Patel was good at telling us that other buyers had put offers on the house (in the first phase of the process), approachable and quick to respond to emails (although not always with concrete updates). All in all, 3 stars.
5/5
Pukar and Sean worked on the sale of my flat in Fulham, both worked tirelessly to secure a buyer which was not an easy task due to some invasive weed near the house. They were open and honest throughout and never gave me any feeling of pressure to accept something I didn't wish to. As a seller based overseas they also helped willingly with some aspects outside their obligations to make life easier for me. Highly recommend this company over the competition.
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5/5
We searched and viewed quite a handful of houses in Hammersmith. As a first time buyer, we encountered some uneasy and muddled experience UNTIL we met Puker by chance. Puker of Lawson Rutter is a very trustworthy and knowledgeable guy who helped us to find a suitable house, negotiate for a quick deal, and explain and clarify our concern throughout the process. With the excellent services of Puker, we are now very happy to move in a house within less than three months since we made a offer! Many thanks to Puker.
5/5
Sean is a consummate negotiator with top tips and was a pleasure to work with from the beginning of the process of our sale through to its successful conclusion. David and the team were all excellent too. I would highly recommend Lawson Rutter, Fulham Palace Road.
5/5
We have used Lawson Rutter for about 20 years to manage our property. They have been absolutely excellent, helpful, friendly and have always had our best interests at heart.
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1/5
Me and my friends were renting an apartment in Fulham and Lawson and Rutter were the letting agency that dealt with the property. I was only there for a year but the whole experience was the worst experience of my life. Everything went wrong with that flat while we were there- the dishwasher broke, the washing machine etc, and no one ever wanted to help us. They talked to us like we were idiots and Loren in particular was the rudest woman I have ever come across in my life. So unprofessional and it is only now that I am in a new property and dealing with a new agent that I saw how bad it really was. My new agent couldn’t do enough for me, and if there is ever an issue, someone is there to fix it immediately. Loren would have a go at us as if it was US that were breaking these appliances on purpose. What ever you do DO NOT rent any properties through this agent.
5/5
I've been with Lawson Rutter for almost 2 years now and the service has been fantastic throughout. Nothing but good things to say about them, particularly the management and services team. Very responsive and easy to communicate with at all times, couldn't ask for better service!
5/5
I have been with Lawson Rutter for nearly 3 years now and continue to be impressed by the service they provide. Loren has been proactive, professional and incredibly easy to work with. There have been several issues with the flat over the past few years - all have been dealt with swiftly with great communication.
5/5
We have been with Lawson Rutter for nearly 3 years and the management team have been amazing. We have had several issues with our flat over this period, all of which received a quick, friendly and professional response. It has made such a difference to our time here being able to feel that we can approach the management team with ease and know that they will be more than happy to help resolve a problem. We cannot thank Loren & Milan enough for everything they have done for us!
5/5
Rating only, no written review.
5/5
Great experience dealing with them. Pukar was very helpful throughout the process
5/5
Excellent and diligent service. Kept us informed during the transaction of buying/selling. Highly recommend.
5/5
We have now both bought and sold houses via Pukar and he has throughout demonstrated a deep knowledge of the area and of the market, coupled with great communication and friendly professionalism.
5/5
really good estate agent, great advices, attentive and reactive. we bought are property in Fulham with, and it was seamless. thank you sean !
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London (192 Fulham Palace Road) has the most, with 234 reviews rated 4.7 out of 5, followed by London (347 Fulham Palace Road) with 129.
The three Lawson Rutter offices, by town:
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