Trusted Agent profile
★★★★★
428 reviews across 2 offices and 1 platform
Lauristons has two offices, all in London. Together they have 428 reviews on 1 platform, rated 4.6 out of 5 overall.
428
Reviews on Google
All 2 offices
Lauristons's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Hi Emma, I can find no trace on our system of you ever have been a customer of ours. If you could contact Darren Baker our Sales Director, and perhaps we could then look into whatever has prompted you to leave the rating. Many thanks.
4/5
GoogleRating only, no written review.
Thanks Lawrence.
4/5
GoogleRating only, no written review.
Thank you!
4/5
GoogleRating only, no written review.
Thanks Leire.
5/5
GoogleRating only, no written review.
Thanks Jan!
5/5
GoogleRating only, no written review.
Thank you Jasmine!
4/5
GoogleRating only, no written review.
Thank you James.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hi Min. Thanks for the 5 stars!
1/5
GoogleDishonest. Simple questions could have been asked in order to avoid extra costs. Unacceptable delays in answering questions about the tenancy documents. Overall I would rather go homeless than use them for anything
Hi Daniela. I see from our records that you were trying to rent a property through us. Apologies if you felt that the service standards were not up to your expectations and you felt there were unnecessary delays. Whilst I accept your comments at face value, perhaps if you contacted our Lettings Director Silvia Eldawi, we could try and make amends.
1/5
GoogleA disgraceful attitude towards tenants. Their property management guys are incredibly rude
Hi Steven. I have checked our system, and we do not and never have had a Steven Jones named as a tenant of Lauristons, and this isnt the first review we have had recently from someone we have never had any contact with. Perhaps you could call me at our Wimbledon Office on 020 8946 9468 and I could better understand your relationship with Lauristons and assist with any issues you may have. Regards Matthew Payne
1/5
GoogleLondon's worst estate agency . Unresponsive customer service, dodgy replies to questions, and an awful awful property management team. If you respect your home, as a landlord or as a tenant, stay away. I noticed that they claim to have no track record of their own landlords! I am not sure if they just don't keep track, or pretend to not know all the dire situations their customers face
Hi Paul We have no record of a tenant or landlord called Paul Berkshire ever entered onto our system, so if you could provide us with a bit more detail that would be helpful, as it would be impossible to have had any experience as you describe with our lettings team without us having a record of who you are. You are not a tenant or landlord of our unless you are using an alias. Hi Paul I have double checked and we have never had any interaction with a Mr Berkshire, whether landlord, tenant, seller or buyer. I am afraid it is not possible you could have had any relationship with us and your name not be in our our CRM let alone all the other data we would have it you were a Landlord of ours.
3/5
GoogleLauristons Real Estate Agent, Specialise In Property Sales And Letting. Good Central Location..
Thanks, we like it, we have just moved over the road now to bigger offices at number 53.
5/5
GoogleChuk Agudosi at Lauristons was simply outstanding in getting our sale through. Right from the outset he showed initiative, energy, good humour and professionalism. Ours was a particularly tricky sale for a number of reasons, which needed attention to detail and delicate negotiations. Chuk remained on the front foot at all times. Right at the outset he made sure that our buyer's solicitors were fully informed of all the complexities of the sale and that they understood and agreed to what was necessary. Chuk's style is direct, courteous, good-humoured and no-nonsense and he remained up-beat in the face of all obstacles. It is very rare in my experience to come across an estate agent who never needs to be chased up but always takes the initiative in keeping the transaction and communication moving forward as Chuk does, without needing reminders. We had confidence that Chuk would get our transaction through to completion, as indeed he did, where several other agents before him had failed. I have already recommended Chuk and Lauristons enthusiastically to others.
Thanks for such a comprehensive review Thomas. Pleased to see Chuk did such a good job for you.
1/5
GoogleTerrible management skills and completely disorganized. I will never recommend this place to landlords or tennants. They are a waste of space
Hi Daniela, I see that you rented a property through us, but have no record of receiving a complaint from you about Lauristons management service. If you would like to get in contact with our Lettings Director Silvia Eldawi, then perhaps we could investigate the issues you may have experienced at the time and look to address them for you if anything is still outstanding.
1/5
GoogleNot good. My bf contacted to find a 2-bed in Wimbledon and the girl he spoke with was just rude. Reading the reviews here, it seems that I'm not the only person to experience this
Hi Carrie. Apologies this was your boyfriends experience. We dont have your name registered, could we take your boyfriends so we can investigate who he spoke to? Im not sure what you meant by the other reviews, we cannot see any others with this feedback?
5/5
GoogleMy standards are extremely high and so are my expectations. I set my mind on selling my flat with a clear budget in mind. The only agent that was able to reassure me on it was, withouth any doubt ,Lauristons headed by a strong manager, Mr. Agudosi. Chuck Agudosi is by far the ultimate manager profile figure. Impeccable manners, attention to details, with a relaxed approach to business and yet extremely efficient. He understand the client's need, he has a realistic understanding of the market, and the sales process was a great success. He managed to achieved the end result within time, budget and expectations. A truly one of a kind professional. I would put my properties portfolio in his hands any time in the future again. THANK YOU!!!!!
Thank you so much for the feedback Constanza, and you are right to have such high expectations. Glad to see we were up to the task.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lauristons has 428 reviews across its two offices, rated 4.6 out of 5 overall: 428 on Google.
London (66-68 Wimbledon Hill Road) has the most, with 394 reviews rated 4.6 out of 5, followed by London (120 Balham High Road) with 34.
The two Lauristons offices, by town:
