Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMark Shodipo and his team secured a tenant for my flat last week after being given a very quick timeframe to do it in. I met with a couple of agencies who I didn't feel had my best interests in mind. However, Mark listened, was fast to react, and flexible to my needs. Marcello in his team, found the right tenant I was looking for, was not pushy in a sales kind of way, and always professional. Most importantly they have been reliable throughout the process so far. I was not expecting to have such a positive experience - I would highly recommend this Lauristons team and I will not hesitate to work with them again or recommend them to friends.
Sarah · 4 March 2018
Agent replied
Thank you Sarah. We have a great team there in Balham, so its very rewarding to hear they have done such a good job for one of our Landlords and you are so pleased.
★★★★★ 5/5
GoogleAbsolutely recommend - worked with Marcello Posteraro who after bumping into him at a multi-agent property viewing promised the next property we saw with him we would take.
True to his word, the first place he showed us was great, process has been smooth, communication has been consistent and clear. Can't ask for much more.
Williamson · 13 January 2018
Agent replied
Hi Robert, Marcello loves his work, so it doesn't surprise us. Thank you for leaving the review.
★★★★★ 5/5
GooglePhilip Mack was able to give an excellent service from valuation to conveyancing and sale. Very happy with his detailed knowledge of the area which comes from his many years of residing in Balham. I will have no hesitation in recommending him to friends
Ogo · 9 February 2018
Agent replied
Thank you for the feedback and recommendation. Glad to hear you are so pleased with the job Phil and his team have done so far.
★★★★★ 5/5
GoogleWe came across an unforseen, very difficult and delicate situation. Lauristons were there and remained committed until all hurdles were passed, above and beyond the call of duty. Highly professional and BRILLIANT. Special thanks to Phil & Laura at the Balham office. (sultan)
Doornbos · 4 March 2018
Agent replied
Thank you so much for the feedback. Glad to hear the matter was dealt with to your satisfaction. Good luck with the move.
★★★★★ 5/5
GoogleThe team at Lauristons Balham is really nice and have done a great job with helping me and my friend to find a new place that we can now call our home. Special thanks for Marcello for his work.
Dana · 4 March 2018
Agent replied
Thats exactly what we try and do Dana, glad to see it worked out well, hope you enjoy living there.
★★★★★ 5/5
GoogleI wouldn't hesitate in recommending Lauristons Balham to anyone looking to sell their property in the area.
Philip and his team were the consummate professionals from start to finish and I felt at ease throughout the entire process. …
Paul · 13 January 2018
Agent replied
Very kind indeed Paul, thank you for taking time to leave the feedback.
★★★★★ 5/5
GoogleMarcello was very welcoming when first showing us around the property. He was readily available and friendly when we had any questions to ask. And finally was very helpful through the rental process
Ben · 25 June 2018
Agent replied
Thanks Ben, glad to see it went smoothly.
★★★★★ 5/5
GoogleFriendly, efficient, sound advice and extremely knowledgeable. My wife and I highly recommend Philip and his team. The whole process of selling our property was stress free and they got an excellent price.
Strong · 13 January 2018
Agent replied
Thank you for taking the time to leave a review covering your experience with Phillips team. We appreciate all feedback received, and are pleased you are got the result you wanted. Good luck with the move.
★★★★★ 2/5
GoogleDifficult Experience with Lauristons.
While I had a variety of viewings through them and I was able to successfully find a place with them, I had a tremendous amount of difficulty with commuting in and out of town on multiple occasions to produce the paperwork and checks required for them and found them very unaccommodating to this.
I received multiple emails (at least three to five) and phone calls per day for outstanding items while at work, and tried my best to answer all questions and provide paperwork in time. But oddly enough, as soon as the contract was signed, the paperwork was completed, and I got the keys to enter the flat, I noticed a few items that were promised to me were still outstanding.
I contacted them via e-mail to inquire (as we have been in touch via e-mail throughout the entire process), and I did not receive a response back. A couple of weeks later, I received a 'welcome pack' where I was then instructed that all questions and issues were now to be addressed to the landlord directly.
Not really sure what to say about this or if anything further should be done. Just relieved that I have finally moved in altogether.
I don't advise using these estate agents if you are coming in from out of London.
Katerina · 4 March 2018
Agent replied
Dear Katerina, thank you for your review. It is obviously disappointing to read that you have had a negative experience with us.
As a reputable ARLA member agent there are a number of checks we must complete before a tenancy starts and legislations changes every year. Not only do all agents need to satisfy the credit, financial and rental history on all tenants on behalf of the landlord, but we must also on behalf of the government’s ‘Right to Rent’ scheme see an original copy of your passport in one of our offices checked by a member of staff. This process does require a reasonable amount of correspondence both over the phone, email and at least 1 visit to the office in person. In addition to this there were unfortunately some delayed responses relating to people nominated on your references, which is beyond our control.
In relation to some items being missing we take our offer process very seriously and have a well-documented procedure when taking offers. As you offered on an unfurnished property I have checked your offer form (holding deposit receipt) and contract which are all consistent with the same items which were all purchased prior to move in. We apologise if you were expecting additional items in conjunction with the ones requested however all such items would have needed to be formally requested as part of the offer process at the beginning of the negotiations. As our welcome pack details your property is not managed by Lauristons, further enquiries to additional items do need to be made directly to your landlord once the tenancy has started.
We hope you enjoy your new home and we apologise if the process and your general experience was not as both you and Lauristons would have liked.
★★★★★ 5/5
GoogleMarcello was very helpful, and easy to talk too. He would reply to emails out of hours, and made the whole process stress free. Thank you.
Dayle · 13 January 2019
Agent replied
You are welcome Dayle, and glad to hear Marcello made it easier. Agents often forget how stressful moving can be.
★★★★★ 5/5
GoogleMarcello was great in helping my friends and I to secure a lovely house in a short period of time.
Fiona · 4 March 2018
Agent replied
Hello Fiona, thanks for the review, pleased to see you like the new house.
★★★★★ 5/5
GoogleLauren showed me flats in Balham and James in Wimbledon; both were extremely friendly and professional, able to answer any questions on the flats. I ended up making an offer elsewhere which has now fallen through so I will maybe use Lauren again as we have settled for balham but in any case, they were an excellent example of what an estate agent should be like.
Kris · 4 March 2018
Agent replied
Thanks Kris, we are glad to see Lauren has been looking after you. Good luck with the move.
★★★★★ 5/5
GoogleMarcelo was brilliant the whole time! So patient with us and always so helpful! 🤗🤗
Molly · 4 March 2019
Agent replied
You are not the only one to think that Molly. Thank you for the feedback.
★★★★★ 5/5
GoogleMarcello is lovely and very helpful and responds very quickly to all of our emails.
Louise · 4 March 2019
Agent replied
We have to keep our Landlords up to date Louise, so glad to hear it!
★★★★★ 5/5
GoogleVery professional and efficient,
Could not highly recommend Marcello enough.
Christian · 4 March 2018
Agent replied
Thanks Christian, I am sure Marcello will appreciate your feedback.
★★★★★ 5/5
GoogleGreat service!!! Thanks Marcello.
Marta · 4 March 2019
Agent replied
Thanks Marta, no problem!
★★★★★ 5/5
GoogleLauristons agents specially Marcello Posteraro helped me with my relocation from US to UK, very helpful, informative, made me feel very comfortable throughout the whole transaction, love love my area and my flat!! Will definitely recommend to contact them if you need help finding a home!!
Katy · 4 March 2018
Agent replied
Great to hear Katy, and pleased you like the flat so much.
★★★★★ 5/5
GoogleLucky enough to find the right property in the first viewing! Oliver was efficient and always made himself available for us throughout the process! Thanks!
Rosie · 25 June 2019
★★★★★ 5/5
GoogleThank you Lauristons!
Lauristons have been so generous and easy to deal with, supporting our fundraising efforts. We are a small local charity and we find printing costs prohibitive. Lauristons now print our quarterly newsletter, in colour, …
Rosie · 29 June 2017
Agent replied
Hi Rosie, you are very welcome, and we are glad to hear the support is welcome and is making a difference to the charity in some small way.
★★★★★ 5/5
GoogleOliver is knowledgeable and charming and made our property search much easier than we anticipated!
Rebecca · 25 June 2019
★★★★★ 5/5
GoogleOliver is friendly, knowledgeable and efficient. Found a flat to rent really quickly.
Vivienna · 25 June 2019
★★★★★ 5/5
GoogleOliver is very efficient and easy to deal with. In good hands
Dustin · 4 March 2019
★★★★★ 5/5
GoogleOliver was professional and helped us find a flat very quickly.
Joe · 4 March 2019
★★★★★ 5/5
GoogleThanks Ollie for being fab! Lauristons have been a dream experience
Emily · 4 March 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
