Trusted Agent profile
★★★★★
428 reviews across 2 offices and 1 platform
Lauristons has 428 reviews across two offices (London and London) and 1 platform, rated 4.6 out of 5 overall. Lauristons has the most, 394. Checked 9 October 2026.
428
Reviews on Google
All 2 offices
Lauristons's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMark and Marcello did a fantastic job letting my property on a long term agreement. They provided constant updates on the process, and we're knowledgeable and patient throughout.
Always pleased to hear from happy landlords of ours Nick. Glad to see you got the result you wanted.
5/5
GooglePhilip Mack was able to give an excellent service from valuation to conveyancing and sale. Very happy with his detailed knowledge of the area which comes from his many years of residing in Balham. I will have no hesitation in recommending him to friends
Thank you for the feedback and recommendation. Glad to hear you are so pleased with the job Phil and his team have done so far.
5/5
Google…
Hi Robert, Marcello loves his work, so it doesn't surprise us. Thank you for leaving the review.
5/5
GoogleAbsolutely recommend - worked with Marcello Posteraro who after bumping into him at a multi-agent property viewing promised the next property we saw with him we would take. True to his word, the first place he showed us was great, process has been smooth, communication has been consistent and clear. Can't ask for much more.
Hi Robert, Marcello loves his work, so it doesn't surprise us. Thank you for leaving the review.
5/5
GoogleFriendly, efficient, sound advice and extremely knowledgeable. My wife and I highly recommend Philip and his team. The whole process of selling our property was stress free and they got an excellent price.
Thank you for taking the time to leave a review covering your experience with Phillips team. We appreciate all feedback received, and are pleased you are got the result you wanted. Good luck with the move.
5/5
GoogleI wouldn't hesitate in recommending Lauristons Balham to anyone looking to sell their property in the area. Philip and his team were the consummate professionals from start to finish and I felt at ease throughout the entire process. …
Very kind indeed Paul, thank you for taking time to leave the feedback.
5/5
GoogleRating only, no written review.
Thanks Jan!
1/5
GoogleUnacceptable service seems to be the repeating description of Lauristons' service. Rude, unprofessional, and cheap. AVOID.
Hi Jeremy, I see you have left 2 reviews but can find no trace of you as ever being a customer of ours, but do note you are in fact an estate agent working for a competitor firm. If you would us to look into the situation you detail then please contact our Sales Director Darren Baker, as we have no way of contacting you.
5/5
GoogleHe know what customer wants. It was pleasure to viewing around with Lauristons staff. Thank you Ryan I will definitely need your help again. Thank you.
Thank for so much for the feedback and glad to see Ryan is looking after you so well.
1/5
GoogleThis is arguably the WORST agency in Wimbledon. Their property management service is utterly unacceptable. Treat both tenants and landlords as if they work for them, have dismissive attitude, and are very unresponsive. Do yourselves a favour and avoid any property they may have.
Hi Jeremy, I see you have left 2 reviews but can find no trace of you as ever being a customer of ours, but do note you are in fact an estate agent working for a competitor firm. If you would us to look into the situation you detail then please contact our Sales Director Darren Baker, as we have no way of contacting you.
5/5
GoogleAs as open community based club the Old Wimbledonian Warriors RFC relies very much on interacting with families and business in the local area. Over the last five years we have enjoyed fantastic support from Lauristons our main sponsor. What makes the relationship we have with Lauristons special is they very much share our key core values. Since we started just nine years ago we have grown in membership to over a thousand, five hundred of whom are children who play rugby every Sunday. This number is made up of boys and girls ranging from under 5's all the way to under 18's. To keep an enterprise like this running we have in place a committee of 10 and over 70 coaches all of whom are volunteers. As you can imagine this take a lot of time, effort and money to organise,and this is where Lauristons have contributed considerably. I would also mention the highlight of the year for many of the children is the May tour to the international mini rugby festival at Chichester and over the last few years Lauristons have contributed greatly to the expenses incurred. We are delighted to have Lauristons as our sponsor and we all hope our relationship stretches many years to come. Kind regards, Willie William Burke Sponsorship & Fundraising Old Wimbledonian Warriors RFC
Thank you Warren, its been a pleasure and a lot to of fun to get involved.
1/5
GoogleNever again! It's all about the sale with these guys not the tenant. Upon signing our contract myself and my wife were promised a semi furnished flat in good condition with a fully secured garden as we have a dog. We were given the keys, entered flat, oh dear how very disappointing, my wife and I were met with a flat crammed with huge amounts of trash "supposedly" left by the former tenets, a heavily leaking kitchen tap, a garden fence with a hole in it for our precious dog to escape from, a mound of rubbish dumped in the centre of the garden from Lauristons cleaners where the flat was being cleaned prior to us moving in but conveniently they hadn't taken the rubbish away with them, a disgustingly stained smelly mattress on a bed we were told must stay, and not to mention the most concerning thing, under cupboard kitchen light fittings with there protective plastic coverings missing. It was so poor that myself and my wife had to move out and rent our previous flat for a week at the cost of £300 while Lauristons got there act together, but even that seemed all too much for them. •27 days to fix the leaking tap •Under cupboard light fittings fixed only after I threatened to take legal action •Mound of garden rubbish and disgusting mattress finally taken away after weeks of countless emails and phones calls It took one month to get our flat into the conditions it should have been in from day one as Lauristons simply didn't seem concerned, not to mention we asked for our £300 back that we were forced to pay for our back up accommodation which essentially meant we were now to our expense renting two properties at the same time, and guess what, Lauristons blame the landlord and the landlord is unreachable 👏🏻 great strategy for passing the buck at the expense of the tenant. The one star I gave in this review was for Georgina, extremely helpful, very professional, and actually cared, this lady honestly needs to be promoted.
Dear John, Apologies if you felt that the service standards were not up to your expectations and you felt there were unnecessary delays. It is of course in both ours and our landlords best interest to ensure that all starts to a tenancy are delivered to the tenants expectation and the excitement of moving into your new home is delivered. Having investigated your complaint it appears that there was a small hole in the rear garden fence unknown to both Lauristons and the landlord. This minor maintenance defect was not highlighted to us before the tenancy started however we apologise for this nonetheless. As part of our pre-tenancy preparation we insure all properties have an inventory and a professional clean prior to the start of the tenancy which you mention in your email. In having this comprehensive clean done it was necessary to remove some old items and rubbish which was correctly bagged up and moved into the front/side of the property for appropriate collection, which happened shortly after the tenancy started. We apologise if items of furnishing were not in the condition you thought when you viewed the property and as part of Lauristons offer process, items you wish to be purchased or removed should be cited in your offer paperwork, which in reference to the mattress I cannot see being a condition of your offer. That being said according to the third party independent Inventory clerk, the mattress does have some marks however has not been deemed as being in poor condition or unfit for purpose. The bed and the mattress are not new but again if new items of furnishings were an important part of your move then a formal request as part of your offer could have possibly resolved this. Tenants safety is of course paramount so when you did raise a concern in regards to the under the stairs cupboard light fitting missing its plastic cover, property management did instruct a qualified electrician who deemed the plastic cover missing from the light to not be causing a hazard. Thank you for your feedback on Georgina, I have made her aware that you were pleased with professionalism and apologies once again for some of the issues you have experienced.
5/5
GoogleGeorgina was extremely professional and very helpful through out the process. Such a good experience with this company, I would highly recommend there service if you are looking to rent. Any issues I had they where there to resolve it quickly without no stress. Thank you so much..
Hi Muiz, thank you so much for your feedback, its always nice to receive when the guys work so hard to give people a good experience with us.
5/5
GoogleWe are both absolutely delighted with the sale, thank you. Huge credit to Chuk and team for all their hard work and for making this an unbelievably smooth process. We were really impressed with Lauristons when we first purchased the flat and are even more so now that we have sold through yourselves. With lots of online estate agents in the market we didn't take the decision to sell with a traditional estate agent lightly. We really took our time when researching the market and choosing an estate agent to sell with. Lauristons provided the highest valuation on our flat, were consistently professional and knowledgeable and most importantly, delivered. Their advice and guidance has been second to none and we have felt in good hands from start to finish.
Very pleasing to hear Sarah thank you, and an interesting insight into your decision making. Good luck with the onward move.
5/5
GoogleThank you Lauristons! Lauristons have been so generous and easy to deal with, supporting our fundraising efforts. We are a small local charity and we find printing costs prohibitive. Lauristons now print our quarterly newsletter, in colour, …
Hi Rosie, you are very welcome, and we are glad to hear the support is welcome and is making a difference to the charity in some small way.
1/5
GoogleRating only, no written review.
Hi Emma, I can find no trace on our system of you ever have been a customer of ours. If you could contact Darren Baker our Sales Director, and perhaps we could then look into whatever has prompted you to leave the rating. Many thanks.
1/5
GoogleWorst agents in Wimbledon. Rude on telephone. Ignore emails. Extremely disorganised. Terrible management team. Completely ruined our move in day by giving us the wrong set of keys and then had the cheek to ask us to go back to the office to return them. Agents constantly getting names wrong. All for the lovely £450 admin fee. Rip off!
Hi Kelly, please accept our apologies if you feel the communication was not up to the standard you expected. Please note we did not manage this property at any point, and I see from the file that the administration fee you paid was over £100 less than you detailed in your review. Perhaps you could get in touch with our Lettings Director Silvia Eldawi so we can better understand any issues at the time and any that may still exist, as I note you also left the review 10 months after you moved out of the property.
5/5
GoogleAbsolutely brilliant. The letting agent was fantastic! Honest and great service. Lauristons ensured that we as prospective tenants and the landlords both came out benefiting from the arrangement. Renting in London is expensive, and you are not able to rent without admin fees etc, however for the first time I can confirm that the fees paid to this agent were fair and money well spent. A seperate thank you to Claire - thank you for being awesome and finding us a place that we wanted. Would highly recommend!!
Thanks for the feedback Steven.
1/5
GoogleRating only, no written review.
Hi Conor, we appear to have had 2 google pages for Wimbledon, and having just moved offices to No 53 and consolidated them into one, we are only just seeing this review. I see that you are a current tenant of ours, but I can trace no complaint in October 14 on the file or in any emails, so perhaps you could contact our Lettings Director Silvia Eldawi if there was a matter that you would like us to investigate or address. Many thanks.
1/5
GoogleIf you would like to have money clipped off you at every turn as well as pay a huge 'admin fee' at the start of your tenancy choose Lauristons.
Hi Sam, I see you rented a property through us once before, but can find no record of you raising a complaint about our fees. Our tenant administration fee is not the cheapest in the market place, but it is also by no means the most expensive either, so we think it represents a fair value for the service provided. Perhaps if there is particular issue that you want to share with our Lettings Director Silvia Eldawi, she will be more than happy to look into the matter for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lauristons has 428 reviews across its two offices, rated 4.6 out of 5 overall: 428 on Google. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Lauristons has the most, with 394 reviews rated 4.6 out of 5, followed by Lauristons with 34.
Lauristons, 66-68 Wimbledon Hill Road SW19 7PA; Lauristons, 120 Balham High Road SW12 9AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.