Trusted Agent profile · Greater Manchester
Verified
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
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Keenans's four offices, most reviewed first. Each has its own page.
Keenans is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Trustpilot5 Star Property Manager
As a property owner I cannot speak highly enough of Kerris Gardiner at Keenans who has been fantastic both with communication, response time and support. She has definitely been a hugely positive impact on my very first landlord/agent experience.
Thank you so much for your wonderful review, Alba. We're always happy to help in the future.
5/5
TrustpilotElla in Sales Progression
Ella in Sales Progression - Professional, patient & friendly.
Thank you, Andy!
5/5
TrustpilotKieran at Keenans was brilliant
I have recently completed a house purchase that Keenans were selling. The whole process took around 9 months and had a lot of ups and downs due to challenges with the sellers’ side.
We're delighted that you appreciated Kieran's proactive and informative approach. We wish you all the best in your new home. Thank you.
5/5
TrustpilotHighly recommend
Highly recommend! Just recently sold my house and I honestly can’t thank Madison and the rest of the team for all their hard work for completing the sale of my house.
Thank you, Will.
5/5
TrustpilotExcellent service
I used Keenan’s to market and sell a property for me. Nikki, my sells progressor was particularly great. When ever I phoned the office, my calls were always promptly answered and if Nikki wasn’t immediately available, my calls would always be returned. I was kept informed of what was going on throughout the whole process and Nikki kept the pressure on all other parties involved to keep things moving and get to a successful conclusion. Excellent work. Well done.
Lovely to hear, Neil. We're so happy that you enjoyed your experience, and we wish you all the best. Thank you.
5/5
TrustpilotVery good company to deal with
Very good company to deal with. Fantastic communications at every step of the way that kept me informed and updated as to what was going on, and what was needed. Particular shouts to Alicia at the initial marketing and sale stage, and then to Harry who looked after us while the sale was going through to completion. Both superb communicators and friendly and helpful every time.
Thank you, Simon. We loved reading this!
5/5
TrustpilotSuch a great experience.they responded…
Such a great experience.they responded quickly.updated me on every single movement during this whole journey.highly recommended.
Thank you!
5/5
TrustpilotKeenans were very professional and pro…
Keenans were very professional and pro active from day one, and once my property sold, Ella Walmsley worked hard to ensure everything progressed well, thanks Ella!
Thank you, Jon!
5/5
TrustpilotThanks for you help Lucie!
My wife and I live 250 miles from the property we rent out through Keenans. We both work full-time. The last 6 months has been quite frenetic from a landlord perspective as there have been a number of dynamic challenges that have presented themselves for us to navigate. We simply don’t have the capacity to deal with them ourselves and Lucie at Keenans has managed our property, the challenges that have been presented and kept us informed of the process and next-steps along the way. She has kept us up-to-date via phone and email in all things and really made life easy for us! She has given us the confidence we’ve needed that our property is in good hands! Thanks for all your help Lucie! We really appreciate it!
John that's fantastic to hear. This is a great testament to Lucie's dedication to delivering top quality customer service, so thank you so much for for taking the time to leave such a wonderful review. We're always happy to help!
5/5
TrustpilotKeenans burnley branch
Keenan’s Burnley branch once agreeing to sell a property, always kept me informed of viewings, feedback, cancellations and/or rescheduling.
Thank you, John. Our Burnley team and Molly will really appreciate your kind words.
5/5
TrustpilotKeenans has best real estate agents and…
Keenans has best real estate agents and keenans has really good customer service.
It's our pleasure, Mohammad. Thank you!
5/5
TrustpilotThe staff at the Burnley branch are…
The staff at the Burnley branch are brill. They made my experience of selling and buying an easy process. Happy with every aspect of their help and advice.
Thank you, Susan. The team will be delighted to hear this!
5/5
TrustpilotProfessional and Supportive Estate Agents
Keenans were brilliant with our house sale from start to finish. From Richard's initial visit, to Jonathan's committment to sell the property and then Katie's responsibility for progression, Keenans provided a fabulous and professional service throughout. Katie was phenomenal and helped us keep focused through a complicated 6 month process by being understanding, empathic and a great listener. I would wholly recommend Keenans as all staff were professional, great at communication and fully committed to us as house seller's. Thank you 😊
We're so happy to hear that you felt so supported and had such a wonderful experience with us. Thank you. We wish you all the best in your new home.
5/5
TrustpilotExcellent experience from beginning to end
From the beginning to end Paul and Abbey and Harry Rouine made the process as easy as possible, although selling and buying a house is never easy. Paul was so upbeat he made you believe they could sell the property and he and Abbey worked with us to get a good sale. The viewings were well managed we achieved a sale in about 4 weeks Harry supported us from the moment we had a sale with weekly updates and as we got nearer to completion, the updates were sometimes daily, or even twice daily in the last couple of weeks. He was calm and knowledgable and helped to keep the chain moving by liaising with everyone thank you to everyone and we would not hesitate to recommend Kennans to anyone looking to sell
Thank you Maxine, great to hear you had such a super experience and felt so supported. We wish you all the best in your new home!
5/5
TrustpilotI viewed a rental property in Swinton…
I viewed a rental property in Swinton recently with my partner and was shown around by Simon. He was so professional in answering all our questions during the viewing. Even though the property wasn’t right for us we will definitely be looking forward to viewing more with Keenan’s and Simon.
5/5
GoogleBrilliant experience with keenans very helpful agents and I would recommend them to family and friends 👍 …
Wonderful to hear you had a great experience, Ashley. Thank you for your review
5/5
GoogleI honestly can’t thank James Crockett at Keenans Estate Agents enough for his help. From the moment we met at Milford Street, he was incredibly kind, professional, and genuinely supportive. James took the time to understand my situation and exactly what I was looking for, clearly explained the viewing and application process, and made everything feel calm and straightforward. At what can be a stressful time, he really was a godsend. Thank you, James Crockett, for such an outstanding and thoughtful service, I truly appreciate it.
5/5
GoogleSimple and easy to sort a viewing out and when we went to view the house, we felt very welcomed and all the questions were answered that we had. Very Smooth process.
5/5
GoogleI have been to view a property earlier today and Phillipa was very professional, informative and upbeat in her approach to my queries regarding the property. I’m very happy with my experience from Keenan’s. Thank you
5/5
GoogleI would not hesitate to use Keenan's again for a sale or a purchase. We have had a lot of back and forth to get a sale agreed, not a fault of Keenan's, but they were in touch throughout it all. We are near the end now and almost at completion and it has been really great that Molly has provided us with regular updates via Whats App. It helped to know how things were progressing throughout the process. The team are always helpful when you call and get you the answers and reassurance when needed.
5/5
GoogleI deal directly with Lucie for all my property needs and queries and she is amazing. This is my first time renting on my own and she has made the process so easy. Would highly recommend!
5/5
GoogleThe process was straightforward and easy, and the team provided a lot of help.
5/5
GoogleMy property has been managed by Keenan’s for several years. The present manager, Lucie, has proved to be professional and competent. Lucie is proactive in managing rental payments, communicating with tenants and arranging inspections. She responds to messages in a timely and courteous manner and is a pleasure to work with.
5/5
GoogleWe had been assigned Madison Chadwick as the agent to look after our purchase & we couldn’t fault her. She is absolutely lovely and is very attentive with any questions we had or help we needed. It was our first purchase of a property and therefore unsure of the process however Madison made everything seem so simple and easy! Thanks Madison!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.
The four Keenans offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
