Every review we hold for the Burnley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMaintaining regular contact
Keenans recently dealt with the sale of my deceased aunt's house. Nikki Winstanley kept me informed throughout the process and worked relentlessly on behalf of myself and the other 2 executors. Our solicitor was excellent and was ready to exchange very quickly but there were delays in the ealier part of the chain, which Nikki helped progress by communicating effectively with us, our buyers, all solicitors and the other estate agent involved in the chain. I spoke to Nikki regularly where she kept me informed with updates and the actions she was taking with the other parties to move towards completion and resolution of issues earlier in the chain. Thanks go to Nikki for advocating for us at a difficult time and ensuring the sale completed.
Sarah · 18 May 2026
Agent replied · 11 June 2026
Thank you so much for taking the time to share this thoughtful review, especially during what we know has been a difficult period for you and your family.
We understand how important it is to feel informed and reassured, particularly when dealing with the sale of a loved one’s home. Your acknowledgement of Nikki’s efforts is sincerely appreciated.
Thank you again for placing your trust in Keenans. We’re glad we could help bring the sale to a successful conclusion, and we wish you and your family all the very best moving forward.
★★★★★ 5/5
TrustpilotI would like to say a personal thank…
I would like to say a personal thank you to Harry Rouine at Keenan’s Estate Agents. After an extremely difficult year trying to sell my apartment - including a sale falling through and ongoing issues with the management company and solicitors - Harry went above and beyond to help get everything over the line. His support made a huge difference, and his communication throughout was by far the best I experienced. I’m very grateful for all his hard work and would highly recommend him and the team at Keenan’s.
Elle · 15 April 2026
Agent replied · 11 June 2026
Thank you, Elle! We really appreciate your review and Harry will love reading this.
★★★★★ 5/5
TrustpilotOutstanding service
The overall experience of Keenans Estate Agent was very positive from the valuation right through to the end. Ella Walmsley from the sale progression team was exemplary throughout. Her communication from the beginning was outstanding and she had our best interests at every turn. Things did get quite stressful towards the end as they do in a house sale however Ella handled the process beautifully and kept everything moving through the chain. Her approach was professional yet friendly and empathic. Thoroughly recommended, thank you Keenans
Kate · 20 March 2026
Agent replied · 11 June 2026
Thank you so much, Kate!
★★★★★ 5/5
TrustpilotProfessional and Supportive Estate Agents
Keenans were brilliant with our house sale from start to finish. From Richard's initial visit, to Jonathan's committment to sell the property and then Katie's responsibility for progression, Keenans provided a fabulous and professional service throughout. Katie was phenomenal and helped us keep focused through a complicated 6 month process by being understanding, empathic and a great listener. I would wholly recommend Keenans as all staff were professional, great at communication and fully committed to us as house seller's. Thank you 😊
N · 24 February 2026
Agent replied · 11 June 2026
We're so happy to hear that you felt so supported and had such a wonderful experience with us. Thank you. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotExcellent experience from beginning to end
From the beginning to end Paul and Abbey and Harry Rouine made the process as easy as possible, although selling and buying a house is never easy. Paul was so upbeat he made you believe they could sell the property and he and Abbey worked with us to get a good sale. The viewings were well managed we achieved a sale in about 4 weeks Harry supported us from the moment we had a sale with weekly updates and as we got nearer to completion, the updates were sometimes daily, or even twice daily in the last couple of weeks. He was calm and knowledgable and helped to keep the chain moving by liaising with everyone thank you to everyone and we would not hesitate to recommend Kennans to anyone looking to sell
Maxine · 23 February 2026
Agent replied · 11 June 2026
Thank you Maxine, great to hear you had such a super experience and felt so supported. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotExcellent service
I used Keenan’s to market and sell a property for me. Nikki, my sells progressor was particularly great. When ever I phoned the office, my calls were always promptly answered and if Nikki wasn’t immediately available, my calls would always be returned. I was kept informed of what was going on throughout the whole process and Nikki kept the pressure on all other parties involved to keep things moving and get to a successful conclusion. Excellent work. Well done.
Neil · 3 March 2026
Agent replied · 11 June 2026
Lovely to hear, Neil. We're so happy that you enjoyed your experience, and we wish you all the best. Thank you.
★★★★★ 5/5
TrustpilotNikki was fantatic throughout our whole…
Nikki was fantatic throughout our whole process of buying our first home, she checked in weekly to see where we was up to in the process and also updating us with any new information she had. She definitely made our purchase much easier and definitely helped us out along the way with any information we needed or support.
Danielle · 20 July 2026
Agent replied · 25 September 2026
Thank you Danielle, it's great to hear how Nikki made such a positive impact on your purchase and kept everything smooth for you throughout. We wish you all the best in your first home!
★★★★★ 5/5
TrustpilotLucie made the process of renting and…
Lucie made the process of renting and claiming back the bond as smooth as possible. She was always there at the end of the phone and responded to emails promptly. Lucie was fantastic at explaining the whole process and was thorough in her approach. She always acted professionally; with both the tenant’s and landlord’s best interests at heart.
Sc · 17 June 2026
Agent replied · 25 September 2026
Thank you so much for sharing such a thoughtful review. It’s wonderful to hear how well Lucie supported you throughout.
★★★★★ 5/5
TrustpilotMoving house is not easy but....
Very positive experience from start to finish. Whilst I can't honestly say I enjoyed the moving house ride, Nikki worked hard to keep it on track and to keep us calm when we hit bumps in the road. Thank you Nikki and thanks to Keenans. We are now in, and love, our new home. recommend Keenans and Nikki to anyone looking for an estate agent.
Emma · 23 April 2026
Agent replied · 11 June 2026
Thank you, Emma! It's great to hear you are settling in to your new home and enjoyed your experience with us! We wish you all the best!
★★★★★ 5/5
TrustpilotHighly recommend
This is a little bit late but I just need to rave about Madison. She has been there every step of the way during the process of me buying my house. Madison was always upfront about what was going on and had my back to help chase things to ensure things were completed on time. Madison has been very approachable and friendly and I would highly recommend x
Isabelle · 20 March 2026
Agent replied · 11 June 2026
Thank you, Isabelle!
★★★★★ 5/5
TrustpilotBrilliant Service
Many, many thanks to Abi, Katie, Kieron and the whole Keenans team. They have sold 3 properties for us in 12 months; we have had massive ups and downs with both buyers and solicitors and all through Keenans have been there to support and advise. What an amazing, professional and tenacious team they are. We would recommend wholeheartedly to family, friends and strangers alike. We cannot thank you all enough.
Rebecca · 24 September 2026
★★★★★ 5/5
TrustpilotDealt with Nikki Winstanley from Keenans
Dealt with Nikki Winstanley from Keenans. She is very helpful and polite, great to communicate with and able to resolve any hurdles along the way. Highly recommend to others who are looking to use Keenans services.
Ali · 21 September 2026
Agent replied · 25 September 2026
Thank you Ali. Nikki will be thrilled to hear she made such a great impact on your experience.
★★★★★ 5/5
TrustpilotGreat service, brilliant staff
I had apprehensions about buying my first home thinking it would be a nightmare, but Molly and team has made it a breeze. They were honest about the property, quick to answer my many questions, and acted as a great bridge between me and the sellers. Very impressed with their efficiency and friendly approach. Highly recommended!
Chloe · 28 April 2026
Agent replied · 11 June 2026
That's great to hear Chloe, we're so thrilled that we could make the whole process easy for you. We wish you the best in your new home! Thank you!
★★★★★ 5/5
TrustpilotLucie has been particularly…
Lucie has been particularly helpful and supportive in taking on the management of our flat. She has responded quickly and got on with the work needed. Communicated very well with a good grasp of what was required. Always pleasant and caring.
Marian · 29 June 2026
Agent replied · 25 September 2026
Thank you so much for sharing your experience. It’s wonderful to hear how well Lucie has supported you in taking on the management of your flat. Her quick responses, clear communication and thoughtful approach are exactly what we aim to deliver, and we’re delighted that this has made a real difference for you.
★★★★★ 1/5
TrustpilotWhat an absolute joke of a company
What an absolute joke of a company. We arrived at the property at 11:45. Parked right outside the property. I get out to change my 8 month old babies nappy on the backseat of my car and your appalling estate agent walks straight past us. 2-3 minutes after our viewing time literally for me to change my babies nappy. You are obviously not in the business of selling houses if this is your level of service. I feel sorry for the persons who owns that house if they have entrusted you to sell their house.
Bhavni · 18 August 2026
Agent replied · 25 September 2026
We’re sorry to hear about your experience and appreciate how frustrating this must have been, particularly while travelling with a young baby.
Our colleague attended at the agreed time and waited at the property until approximately 11:51am. Unfortunately, she was unaware that you had arrived and were waiting in the car, so she believed the appointment had not been attended. We would like to reassure you that she did not knowingly ignore you and would have been happy to conduct the viewing had she realised you were the applicants or if you had made yourself known to her as she was passing.
We apologise for the inconvenience caused and will review what happened with our team. If you remain interested in the property, we would be very happy to arrange another viewing at a convenient time.
★★★★★ 1/5
TrustpilotDreadful service - not recommended
Wouldn’t recommend this agent to sell your property - in all my 40 years of buying and selling this estate agency has been the worse. We used them as 4 years previously they’d sold our property and got a good price/quick sale - this time the valuer promised much and delivered little - the named contact never materialised and the valuer wasn’t heard from again other than when I suggested reducing it for a quick sale (in hindsight a stupid thing to do by me) - I’d just lost my dad, was grieving and stressed and dealing with this estate agent made things twice as bad - they can’t negotiate for toffee - I ended up selling for well under the market value - I agreed for a quick sale but that never happened and all they said was ‘a property is only worth what someone would pay for it’ - the quick sale turned into 5 months as the buyer, who supposedly had a house that had sold had in fact got a leasehold flat and my solicitor plus myself only found that out a few weeks before completion - Keenan’s never told me but hence the delays thanks to that.
Christine · 11 August 2026
Agent replied · 25 September 2026
Thank you for your feedback.
We are disappointed by your comments regarding our negotiating ability. The sale completed at 98.6% of the agreed asking price, which we believe is important context when assessing the outcome achieved.
We understand that you had hoped for a particularly quick transaction. While some sales can complete within three to four weeks, the national average is approximately 16, 20 weeks. From acceptance of the offer to completion, your sale took 16 weeks and three days, placing it within that average timeframe. Some elements of the legal process and the buyer’s related transaction were outside our direct control.
You did have a named contact, particularly during the sales-progression stage. However, following your request, communication was directed through your solicitor. Our valuers also remain available to clients and return requested calls when they are not attending valuation appointments.
It is correct that we were undergoing a rebrand during your sale, which we were delighted to showcase on social media. This activity is part of our wider marketing strategy and has helped us achieve seven million views across our platforms in the year to date, compared with 3.4 million throughout the whole of 2025. That substantially increased exposure for our brand and, importantly, the properties we market to potential buyers.
Finally, we do not believe the age of our team members is relevant to the service provided. We are proud of our colleagues and would respectfully ask that their youth is not presented as a reflection of their ability or professionalism.
We regret that your experience did not meet your expectations, particularly during such a difficult period in your life, but we hope the facts above provide helpful context regarding the sale and the service delivered.
★★★★★ 5/5
TrustpilotSwinton Team are Amazing!
Myself and my partner have recently bought our first home through Keenans Swinton branch and could not have been happier with the experience! Right from the beginning when putting our offer forward right through to getting our keys on completion, the communication and reassurance everyone at Keenans gives is second to none. Would definitely buy through them again and would entrust them to sell in the future when that time arises. Thank you to the team for everything!!
Bailey · 20 August 2026
Agent replied · 25 September 2026
Thank you so much for your wonderful review! We’re delighted that the team at our Swinton branch made buying your first home such a positive and reassuring experience. Excellent communication is incredibly important to us, so your feedback means a great deal.
Congratulations on your new home!
★★★★★ 5/5
TrustpilotKeena's Estate Agents are very…
Keena's Estate Agents are very professional. All the people I am dealing with are highly responsive and address my needs and queries quickly. Special mention to Nikki, Kam and Aaron. Keep up the good work, guys. Excellent customer service above and beyond.
Rolando · 28 May 2026
Agent replied · 11 June 2026
Thank you Rolando for a fantastic review! We're thrilled to hear you were looked after by all the team members that helped you.
★★★★★ 4/5
TrustpilotI have to state that Nikki Winstanley…
I have to state that Nikki Winstanley was fantastic and really moved things along and relueved the stress keeping me in the picture and explaining every step.
Laurence · 18 August 2026
Agent replied · 25 September 2026
Thank you Laurence!
★★★★★ 5/5
GooglePhillipa arranged our viewing and answered the phone immediately, when I rang to say that we might be a little late. She was knowledgeable, warm and friendly during the visit, listened to our questions and answered them all. She gave us plenty of time to walk around the property and go back to rooms to imagine our furniture in them. Following our visit, Phillipa kept us informed of all the necessary paperwork and answered any queries, if we were unsure. She has been pivotal to making our process smooth, personal and seamless.
Thank you to Phillipa and the Keenans' team.
Halina · 13 March 2026
★★★★★ 5/5
GoogleKerri’s Gardiner is an excellent letting support for us. Kerri’s is highly professional and diplomatic , her skill at negotiating difficult issues is very evident. We are very grateful to have her as our contact at Keenan’s and know that she completes tasks to a high standard.
Angela · 13 March 2026
Agent replied · 13 April 2026
Thank you!
★★★★★ 5/5
GoogleHonestly, I couldn't compliment the staff enough. Especially Sammie. When we sold our house, we were given less than a week notice to move out into rented accommodation. All agencies were saying not possible to do it in less than 2 weeks. …
Samy · 10 April 2026
Agent replied · 13 April 2026
Thank you for your review!
★★★★★ 5/5
GoogleI honestly can’t thank James Crockett at Keenans Estate Agents enough for his help. From the moment we met at Milford Street, he was incredibly kind, professional, and genuinely supportive.
James took the time to understand my situation and exactly what I was looking for, clearly explained the viewing and application process, and made everything feel calm and straightforward. At what can be a stressful time, he really was a godsend.
Thank you, James Crockett, for such an outstanding and thoughtful service, I truly appreciate it.
Jaynea · 13 February 2026
★★★★★ 5/5
TrustpilotMolly was great throughout the process…
Molly was great throughout the process even when on her holidays she passed our case onto another very efficient lady.
Janet · 26 August 2026
Agent replied · 25 September 2026
Thank you Janet! We really appreciate you taking the time to provide your review. We wish you all the best!
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