Every review we hold for the Burnley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a very positive experience with Keenans Estate Agents, especially Deborah O'Reilly from the move-in team. Deborah was extremely professional, helpful, and supportive throughout the entire process.
We were in a hurry to start our tenancy, and she handled everything with perfect timing and great efficiency. She kept us informed, responded promptly, and made the whole process smooth and stress-free.
Thank you, Deborah, for your excellent service, we really appreciate your support!
Sanduni · 13 March 2026
★★★★★ 5/5
GoogleWe had an inspection with James Crockett last week, and I myself was nervous as i’d never had an inspection done before. But James was fantastic. Asked if we had an issues with the property, checked all smoke detectors and carbon monoxide alarms too. It was a quick and easy process. James is very friendly and made it all very clear what he was going to do/take photos of and the reasoning behind this.
Maxine · 13 March 2026
★★★★★ 1/5
TrustpilotCannot recommend
I have to say I had a negative experience with this estate agents. I felt that they did not move things along at any speed and it was hard to communicate with them outside of my own working hours. When I wanted to pull out, it was only then that I felt anyone made any real attempt to tell me what had been going on to hold things up but by then I must admit, I had lost trust in this company. I know everyone has different experiences but this was mine.
Customer · 18 May 2026
Agent replied · 11 June 2026
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you felt communication was slow and that you didn’t receive the clarity you needed until much later in the process. That’s not the standard we aim to deliver, and we understand how this would affect your trust.
As no name or contact details were left with your review, we’re unable to look into the specifics of your case, but we would really like the opportunity to do so. If you’re willing, please get in touch with our team so we can understand what happened, address any concerns properly, and ensure your feedback leads to meaningful improvement.
Thank you
★★★★★ 5/5
GooglePhilippa was fantastic. She always had time for our many many questions and kept us up to date and informed. She made what could have been a very stressful process much smoother.
Thank you Philippa! You are fabulous ♥️
Kimi · 13 March 2026
Agent replied · 13 April 2026
Thank you, kimi!
★★★★★ 5/5
GoogleToday, had the pleasure of working with James Crocket from Keenans Property during a property inspection, and I can't recommend him highly enough.James was not only incredibly professional but also exceptionally knowledgeable about the property market. He took the time to answer all my questions and ensured I felt comfortable throughout the process.
Keenans Property stands out for its commitment to excellent service, and James embodies that standard. His attention to detail and genuine care for clients made the experience smooth and enjoyable. If you are looking for someone who truly understands your needs in the property market, James is the person to contact. Thank you, Keenans Property, for such a positive experience!
George · 13 December 2025
★★★★★ 5/5
GoogleI was allocated Molly after purchasing my house through Keenan's Burnley, after a few viewings carried out by Harry.
The service I have received has been excellent, Harry was very polite and professional and once I had made an offer, Molly kept me updated with weekly messages. She was available by telephone for any additional queries.
The process has been very smooth and I feel that Molly helped to ensure this. When going through a house purchase, being kept in the loop is very important and I feel that Molly did this often.
Thankyou for your help with my journey, I can highly recommend Keenan's estate agents.
Andrea · 13 December 2025
★★★★★ 5/5
TrustpilotMolly has been really helpful and…
Molly has been really helpful and supportive throughout my purchase of a new property.
Sian · 25 August 2026
Agent replied · 25 September 2026
Thank you for your review Sian. Your kind words are very appreciated.
★★★★★ 5/5
TrustpilotKeenans were excellent
Keenans were excellent. We have just sold 2 properties with them. I work in the property industry and have bought and sold many properties over the years and I found Keenans to be very good. Keenans gave me a valuation which significantly exceeded that of other agents we approached. I confess I was not convinced with their valuation and thought that the value suggested had been offered simply to secure the instruction. I was completely wrong. Keenans generated a lot of interest at their valuation and we sold both properties in reasonable time at the asking price. I would highly recommend them. We are significantly better off having having put faith in their agency.
Martin · 17 April 2026
Agent replied · 11 June 2026
Thank you so much for taking the time to share this fantastic review. It means a great deal to us. We’re delighted to hear that both sales went smoothly and that our valuation strategy delivered the results you hoped for.
Your trust in our team, and your willingness to put faith in our advice, is truly appreciated. Thank you again for choosing Keenans and for recommending us so highly. It’s been a pleasure acting on your behalf, and we’d be honoured to support you with any future property plans.
★★★★★ 5/5
TrustpilotKeenans review
This review is for Olivia, Harry, and Miannah, who were all outstanding throughout the process. They were consistently responsive, informative, and supportive from start to finish. After having a previous negative experience with another agent, working with this company was a complete contrast. My home was sold within just 10 days at the asking price, which exceeded our expectations. Their motivation, professionalism, and genuine commitment helped us secure our dream home. I would not hesitate to recommend them to anyone.
Jade · 5 April 2026
Agent replied · 11 June 2026
Thank you for your wonderful review Jade.
★★★★★ 5/5
TrustpilotI sold my houseBeing kept informed at every stage of…
Being kept informed at every stage of the process, Nicola was friendly and helpful and professional at all times, I would highly recommend Keenans to every one
David · 15 April 2026
Agent replied · 11 June 2026
Thank you, David! We appreciate your review.
★★★★★ 5/5
TrustpilotThanks for you help Lucie!
My wife and I live 250 miles from the property we rent out through Keenans. We both work full-time. The last 6 months has been quite frenetic from a landlord perspective as there have been a number of dynamic challenges that have presented themselves for us to navigate. We simply don’t have the capacity to deal with them ourselves and Lucie at Keenans has managed our property, the challenges that have been presented and kept us informed of the process and next-steps along the way. She has kept us up-to-date via phone and email in all things and really made life easy for us! She has given us the confidence we’ve needed that our property is in good hands! Thanks for all your help Lucie! We really appreciate it!
John · 26 February 2026
Agent replied · 11 June 2026
John that's fantastic to hear. This is a great testament to Lucie's dedication to delivering top quality customer service, so thank you so much for for taking the time to leave such a wonderful review. We're always happy to help!
★★★★★ 5/5
TrustpilotGreat staff
Nikki Winstanley who dealt with everything to do with buying the house was great, she was constantly on the ball constantly chasing up the solicitors and as soon as she had any information she would be straight on the phone to me to keep me updated. Overall a very good experience.
Matty · 21 September 2026
Agent replied · 25 September 2026
Thank you so much for you review Matty. It's great to hear how supported you felt from Nikki!
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend! Just recently sold my house and I honestly can’t thank Madison and the rest of the team for all their hard work for completing the sale of my house.
Will · 3 March 2026
Agent replied · 11 June 2026
Thank you, Will.
★★★★★ 5/5
TrustpilotI had a rental property with Keenans…
I had a rental property with Keenans and had to evict the tenant. Patrick Jones was the person that helped me deal with this i could not of done this with out his help. He took over and sorted every thing out for me with out his help i would not of been able to deal with it. He went over and above in his duties i would recommend Keenans estate agents and letting to any one a big thank you to all the team.
Keiron · 22 September 2025
★★★★★ 5/5
TrustpilotI cannot thank Molly McNamara enough…
I cannot thank Molly McNamara enough she went above and beyond chasing and pushing solicitors for a easy and quick completion on my purchase
Steven · 14 April 2026
Agent replied · 11 June 2026
Great to hear you had such a wonderful experience Steven, thank you for taking the time to leave a review!
★★★★★ 5/5
GooglePhillipa has been very supportive with my moving in, she responded to all questions asked and put me through basically everything, I’ll rate her a 10/10 🤗 …
Mariam · 13 March 2026
Agent replied · 13 April 2026
Thank you, Mariam!
★★★★★ 5/5
GoogleWe had been assigned Madison Chadwick as the agent to look after our purchase & we couldn’t fault her. She is absolutely lovely and is very attentive with any questions we had or help we needed.
It was our first purchase of a property and therefore unsure of the process however Madison made everything seem so simple and easy!
Thanks Madison!
Laura · 13 February 2026
★★★★★ 1/5
TrustpilotRacist when picking buyers for vendors
Racist when picking buyers. They pick the white man over a coloured man. Gave an offer higher than the other buyer and apparently vendor is happy with other person. Absolute lies. Rang multiple each time increasing offer. Even when offer was higher they didn't accept. We should not be giving this estate agents business. It's clearly for white people. Blackburn branch is terrible. Manager Jonathan a total fool. We know how estar agents work, you aren't fooling anyone. Going against legal laws. Will be taking further action. Enough is enough.
Ibby · 28 May 2024
Agent replied · 19 June 2024
Ibby thank you for your feedback - we have tried to contact you however we don’t seem to hold details for anyone by your name. We are of course more than happy to look into your concerns please contact us at head office to discuss the matter further
★★★★★ 5/5
TrustpilotKeenans were very professional and pro…
Keenans were very professional and pro active from day one, and once my property sold, Ella Walmsley worked hard to ensure everything progressed well, thanks Ella!
Jon · 27 February 2026
Agent replied · 11 June 2026
Thank you, Jon!
★★★★★ 5/5
GoogleSuccessful and positive experience across a slow market. Madison Chadwick was attentive with good communication and regular contact, always kept us informed on progress.
Alan · 13 March 2026
Agent replied · 13 April 2026
Thank you Alan
★★★★★ 5/5
GoogleProfessional and friendly service, I’d definitely recommend. Many thanks to Phillippa for answering my queries as a new landlord.
Layla · 23 March 2026
Agent replied · 13 April 2026
Thank you!
★★★★★ 5/5
GoogleAll advisors at Keenans property have been amazing, professional and very accommodating. They have always answered and would respond to calls and enquiries very quickly and would book in viewings as soon as possible. I would like to thank Andrew Smith (Andy) who has supported my self and my partner through many house viewings and talking to us through the process as we were clueless as we are first time buyers. Andy was flexible to support me and my partners busy work schedule and would always go out of his way to book in viewings and ensure he answered all of our enquiries, even at the last minute. So a big thank you to Keenan’s and especially Andy for all your support from myself and my partner. I would recommend your service to anyone and everyone.
Zonash · 17 January 2024
Agent replied · 20 January 2024
Zonash we wish you all the best in your new home- you know where we are if you ever want to sell
★★★★★ 1/5
TrustpilotI wish I could give zero
I wish I could give zero. I have made numerous attempts to view houses, and Keenans cancel almost all. I even put in my last request to view a property that they would cancel. When they phoned to to view the property, they laughed about my comment. Guess what - THEY CANCELLED.
Nicholas · 16 June 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve come away feeling disappointed, as this isn’t the experience we want for anyone trying to view a property with us.
After reviewing the appointments you’ve had booked over the last few weeks, we can see that five viewings were arranged in total. Of those:
-Two viewings were cancelled because the vendors accepted an offer before your appointment time, meaning the properties were no longer available to show.
-One viewing went ahead as planned, which you attended.
-Another could not take place because the vendor had taken back their key unexpectedly, leaving us unable to access the property. We offered to rearrange this for you.
-You then chose to cancel the remaining viewing that was still scheduled.
We appreciate how frustrating last‑minute changes can be, especially when you’re actively trying to find a home. Unfortunately, some cancellations are outside our control, particularly when a seller accepts an offer or removes access without notice. That said, we always aim to communicate clearly and rearrange wherever possible.
If you’d like us to help you secure viewings more smoothly going forward, our team would be more than happy to assist. You can reach us directly and we’ll make sure you’re supported every step of the way.
★★★★★ 5/5
TrustpilotVery good company to deal with
Very good company to deal with. Fantastic communications at every step of the way that kept me informed and updated as to what was going on, and what was needed. Particular shouts to Alicia at the initial marketing and sale stage, and then to Harry who looked after us while the sale was going through to completion. Both superb communicators and friendly and helpful every time.
Simon · 27 February 2026
Agent replied · 11 June 2026
Thank you, Simon. We loved reading this!
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