Keenans reviews in Burnley, Rossendale, Swinton and 1 more

★★★★★ 5/5

Trustpilot

I would highly recommend Molly at…

I would highly recommend Molly at Keenans. She was absolutely brilliant throughout the whole process of purchasing my house. She was professional, friendly and always kept me updated at every stage. Molly was always there whenever I had a question and made sure everything was explained clearly. She went above and beyond to help make what can be a stressful process much easier. I’m really grateful for all her help, communication and support throughout my purchase. Excellent service from start to finish. Thank you so much, Molly!

Nabeel · 8 October 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Google

Excellent service from Molly from start to finish! Molly was absolutely brilliant throughout the whole process of purchasing my house. She was professional, friendly, helpful and always kept me updated whenever there was any progress. Buying a house can be stressful, but Molly made the whole process much easier and was always there to answer any questions I had. She genuinely cared about helping us and went above and beyond to make sure everything went smoothly. I’m very happy with the service I received and would definitely recommend Molly to anyone looking to buy or sell a property. Thank you so much, Molly, for all your help! ⭐⭐⭐⭐⭐

Nabeel · 7 October 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Very helpful team at Keenans in Burnley. Exceptional service from Debs, George and Lucie. They’ve gone above and beyond!

Ana · 4 October 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

Great service from Ella at Keenan’s…

Great service from Ella at Keenan’s when selling our house. Process was straightforward and Ella was very responsive unlike other estate agents we have used in the past. Would definitely recommend!

Tom · 3 October 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Keenans were Amazing.

Keenans were Amazing. They did everything they could for me when I was selling my house, I was kept up to date with everything that was going on and it was all explained in a way I could understand.

Benjamin · 1 October 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

I honestly can’t recommend Keenan’s…

I honestly can’t recommend Keenan’s highly enough I originally had my house up for sale with another estate agent but after a while I decided to take it off the market and waited six months before putting it back up for sale. This time I chose Keenan’s and WHAT a difference they made ! Keenan’s are so much more than just an estate agent. The work they do behind the scenes, particularly once your house is sold goes above and beyond. They keep everything moving , liaise with solicitors and make what can be a very stressful process feel so much easier. I do have a special shoutout to Nikki Winstanley. I genuinely cannot speak highly enough of her. She was absolutely brilliant from start to finish. Whenever I called she always got back to me . She was informative , reassuring and always made sure I knew exactly what was happening. I know Nikki has a lot of houses and clients to deal with, but she never made me feel like just another customer. She made me feel as though mine was the only house on the books, and that level of care and attention made such a difference. I’m so glad I chose to sell my house with Keenan’s . Thank you Keenan’s and Thank you Nikki!

Denise · 30 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Well done keenans Mathew and nikki and…

Well done keenans Mathew and nikki and Michelle you got me a good price and very quickly

Anthony · 30 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Will use Keenans again

I cannot recommend Keenans enough. Ella Walmsley dealt with my house purchase, and she communicated clearly throughout the process. Ella always kept me up to date with developments, and she took the time to explain everything thoroughly and to chase up any queries I had. In fact, all of the staff I dealt with, were both professional and friendly. I will be putting my previous house up for sale with Keenans.

Clive · 29 September 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

Keenans did a great job for us.

From the word go Molly has been our link person. It was nice to have the same friendly professional throughout the sale. There was a very quick response from potential buyers from the moment the property went on the market with Keenans, and Molly kept us up-to-date every step of the way. We didn't realise what a lengthy process selling a property entailed but that was outside the hands of Keenans. We would thoroughly recommend them to sell properties as they got the sale price bang on. Thanks Molly for taking care of us.

Gillybob · 29 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Ella & Keenans: 10/10

Ella & Keenans were very good selling my property, very professional start to finish. After buyers pulled out near exchange at the 11th hour, Ella was quick to agree to a new sale with a lady that had missed the 1st viewings and literally got it sold for me in record time, which was massively needed & very much appreciated. For this reason alone, I would contact Ella and the team again first every time going forwards.

Ant · 28 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Great service and communication at all…

Great service and communication at all times. Always kept informed about any progress.

Lynda · 28 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

All the staff were committed and…

All the staff were committed and professional throughout. They sold our property much more quickly than we expected and the whole process has been smooth from start to finish. Thank you Keenan’s! I would highly recommend.

Kath · 25 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

I cannot recommend Keenans Letting…

I cannot recommend Keenans Letting Agency highly enough. From start to finish, the entire process was handled with professionalism, efficiency, and genuine care. The team were always responsive, helpful, and willing to go the extra mile to ensure everything ran smoothly. A special mention must go to Deborah O'Reilly, who was absolutely exceptional throughout. Deborah's communication was outstanding, keeping me informed every step of the way and promptly addressing any questions or concerns I had. Her knowledge, attention to detail, and friendly approach made what can often be a stressful process feel effortless and enjoyable. What truly sets Deborah apart is her commitment to excellent customer service. She consistently demonstrated professionalism, patience, and a genuine desire to achieve the best outcome. It is rare to encounter someone who combines expertise with such a warm and personable manner. Thanks to Deborah and the team at Keenans, my experience was nothing short of first class. I would not hesitate to recommend Keenans to anyone looking for a reliable, professional, and customer-focused letting agency. Thank you, Deborah O'Reilly and everyone at Keenans, for your outstanding service.

Neil · 25 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Brilliant Service

Many, many thanks to Abi, Katie, Kieron and the whole Keenans team. They have sold 3 properties for us in 12 months; we have had massive ups and downs with both buyers and solicitors and all through Keenans have been there to support and advise. What an amazing, professional and tenacious team they are. We would recommend wholeheartedly to family, friends and strangers alike. We cannot thank you all enough.

Rebecca · 24 September 2026 · Keenans Estate Agents Burnley

★★★★★ 1/5

Trustpilot

Unethical Practice

We instructed Keenans in January 2026 to sell our property. As we approached completion, we discovered by chance that the buyer was one of their own employees. This was never disclosed to us. We negotiated a price, in good faith, with a connected party we were told nothing about. We only found out because a member of staff mentioned it in passing while we were chasing a completion date. The sale later collapsed. What followed is what concerns us most. We were told the branch was working to help their employee sell his own property and that he remained committed to buying ours, so we agreed to hold off re-marketing. We were then advised to wait a further two weeks. We were then advised to reduce our asking price by £10,000, to the exact figure their employee had already offered. We discovered some time later, and only after repeatedly chasing, that he had moved on to a different property altogether. We made a formal written complaint on 13 August 2026 and have chased it repeatedly since. We have received no acknowledgement and no written response of any kind. Their own terms commit them to the Property Ombudsman Code of Practice, which requires a written acknowledgement within three working days and an outcome within fifteen. Both deadlines passed weeks ago. Two calls were also promised and never made. One on 18 August. One booked in the diary for 10am on 1 September, which nobody attended. After that we told them, in writing, that we needed a written response before any further phone conversation. They have since tried to call twice. They still have not put a single word in writing. We have referred the matter to The Property Ombudsman and are taking separate legal advice on the losses we have incurred. Every date and fact above is documented in writing. I bet I get a response in writing to this...

Paul · 23 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Dealt with Nikki Winstanley from Keenans

Dealt with Nikki Winstanley from Keenans. She is very helpful and polite, great to communicate with and able to resolve any hurdles along the way. Highly recommend to others who are looking to use Keenans services.

Ali · 21 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Great staff

Nikki Winstanley who dealt with everything to do with buying the house was great, she was constantly on the ball constantly chasing up the solicitors and as soon as she had any information she would be straight on the phone to me to keep me updated. Overall a very good experience.

Matty · 21 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Trustpilot

Great service by Keenans

Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.

Emma · 14 September 2026 · Keenans Estate Agents Rochdale

★★★★★ 5/5

Google

All staff at Keenans were super knowledgeable and professional when we were selling our property . Chris was friendly and his advice was crucial in selling our property. Megan was exceptional at keeping us up to date with arranging viewing of potential buyers she was always there with a calm and friendly manner. Molly was professional and helpful in keeping us updated about how the sale was progressing. We would recommend Keenans Estate agents to family and friends who require a top agent to help make your move successful.

Sheila · 11 September 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Phillipa was very kind and, patient and reassuring when we had a hiccup on my end in the moving process. The moving process itself was very straight forward and fast!

Megan · 11 September 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Very professional, will be using them again.

Barbara-ann · 11 September 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Big thank you to Debs and the team (Philippa, James and others ) at Keenans! She did a great job liaising with us and kept us in the loop the whole time with super quick updates. It took a few weeks to find the right tenants, and even though we were stressing a bit, Debs and Philippa managed everything so well and kept us calm. Really happy with the service, thanks again Keenans!

Gui · 11 September 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

top notch service start to finish

Customer · 10 September 2026 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

mollie was super super helpful she…

mollie was super super helpful she answered any of my questions. helped me get through to my solicitor and gave me constant updates all the way through i couldn’t have asked for better .

Miss · 1 September 2026 · Keenans Estate Agents Rochdale