5/5
TrustpilotBrilliantly helpful staff and nice…
Brilliantly helpful staff and nice professional service.
Agent replied · 25 September 2026
Thank you Adam!
Trusted Agent profile · Greater Manchester
Verified
Keenans reviews in Burnley, Rossendale, Swinton and 1 more
★★★★★
1,534 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Rossendale, Swinton and Rochdale (Greater Manchester). Together they have 1,534 reviews on two platforms, rated 4.4 out of 5 overall.
1,010
Reviews on Google
All 4 offices
524
Reviews on Trustpilot
Business-wide
Our offices
Keenans's four offices, most reviewed first. Each has its own page.
- Keenans Estate Agents Burnley21 Manchester Road, BB11 1HG922 reviews · 414 on Google (4.3)47 in the last 90 days
- Keenans Estate Agents Rossendale75 Bank Street, Rawtenstall, BB4 7QN764 reviews · 248 on Google (4.4)34 in the last 90 days
- Keenans Estate Agents Swinton113 Chorley Road, M27 4AA760 reviews · 253 on Google (4.4)44 in the last 90 days
- Keenans Estate Agents Rochdale569 Bury Road, OL11 4DQ603 reviews · 95 on Google (4.7)33 in the last 90 days
Latest reviews from every Keenans office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotReally pleased with the help we…
Really pleased with the help we received throughout from Molly, who sent us regular updates and made the whole process nice and smooth. We were first time buyers and felt very looked after the whole way through. Thank you!
Agent replied · 25 September 2026
Great to hear, thank you Milly! We wish you all the best in your first home!
5/5
TrustpilotBrilliant Estate Agents
From supporting us with marketing options, to selling our property within 10 days of it being on the market, Keenans have been brilliant. Our agent Molly has kept us informed all the way through and made our move less stressful! Would highly recommend
Agent replied · 25 September 2026
Thank you for your review!
1/5
TrustpilotAVOID
AVOID Keenans orchestrate unethical practices, apply pressure to you to sell with them and will encourage you to pay money for solicitors and searches knowing the chain is may collapse! Keenans firstly tried to strong arm us in to selling our property with them, pressuring us to have a valuation before we could even book a viewing. They then pressured us more to put our house on the market with them, and telling us we would be the ones holding up then chain if we didnt. The property we were buying and the property further up were both being sold by Keenans, neither of these sellers paid out any fees yet we were encouraged in to conducting searches and paying out money their own clients hadnt. The chain inevitably collapsed and we have since found out they knew the top of the chain were unlikely to break the chain, but were never told until we started to question why things were not progressing. We are out of pocket a considerable amount through their lack of transparency.
Agent replied · 25 September 2026
Thank you for taking the time to share your concerns. We are sorry to hear about your experience and understand how frustrating and disappointing the collapse of a property chain can be, particularly where costs have already been incurred. We take the matters raised seriously and are currently reviewing the circumstances internally while also communicating with you directly. As this process is ongoing, it would not be appropriate for us to comment publicly on the specific details at this stage. We remain committed to addressing your concerns through the appropriate channels and will continue working with you directly.
5/5
TrustpilotOur experience with Keenan’s has been…
Our experience with Keenan’s has been brilliant. Molly kept us informed all the way up to completion.
Agent replied · 11 June 2026
Thank you so much for your review, it's great to hear how much Molly kept you updated throughout.
5/5
TrustpilotMolly was great throughout the process…
Molly was great throughout the process even when on her holidays she passed our case onto another very efficient lady. We had no problems contacting her and she was always extremely pleasant to deal with All the staff there are fabulous and the office us absolutely gorgeous 😍 I always recommend Keenans to friends . The whole process from start to finish was trouble free and went through quickly with no issues
Agent replied · 25 September 2026
Thank you Janet! We really appreciate you taking the time to provide your review. We wish you all the best!
5/5
TrustpilotExcellent
Genuinely, the best estate agent I have dealt with. Excellent communication throughout the early viewing and offer stages. Once offer was accepted Molly McNamara from the completion team was excellent. Always helpful, clear and direct. A credit to the company.
Agent replied · 25 September 2026
Thank you so much, it is great to hear you were so well looked after. We wish you all the best!
5/5
TrustpilotMolly has been really helpful and…
Molly has been really helpful and supportive throughout my purchase of a new property. She's explained everything along the way in a timely manner. Thank you for all your help
Agent replied · 25 September 2026
Thank you for your review Sian. Your kind words are very appreciated.
5/5
TrustpilotSwinton Team are Amazing!
Myself and my partner have recently bought our first home through Keenans Swinton branch and could not have been happier with the experience! Right from the beginning when putting our offer forward right through to getting our keys on completion, the communication and reassurance everyone at Keenans gives is second to none. Would definitely buy through them again and would entrust them to sell in the future when that time arises. Thank you to the team for everything!!
Agent replied · 25 September 2026
Thank you so much for your wonderful review! We’re delighted that the team at our Swinton branch made buying your first home such a positive and reassuring experience. Excellent communication is incredibly important to us, so your feedback means a great deal. Congratulations on your new home!
5/5
GoogleWe've had an amazing experience with Keenans, I cannot praise them highly enough. 5***** Thank you guys! Jane 'n' Stephen
5/5
GoogleMe and my Mum are currently using Keenans for selling our flat, and so far they are friendly, approachable and help in every way they can!
5/5
GoogleMyself and my partner have recently bought our first home through Keenans Swinton branch and could not have been happier with the experience! Right from the beginning when putting our offer forward right through to getting our keys on completion, the communication and reassurance everyone at Keenans gives is second to none. Would definitely buy through them again and would entrust them to sell in the future when that time arises. Thank you to the team for everything!!
5/5
GoogleThe Lettings Team at Keenans is truly one of the best I’ve worked with. I’ve used other letting agencies before, but with Keenans I found everything I needed: a smooth, stress-free process and a genuinely professional team. I could even be on holiday, relaxing with a book, knowing that everything was being taken care of. That level of service and communication made the whole experience so easy. A huge thank you to Simon, Kamil, Philipa, Deborah, Sammie, and everyone working behind the scenes, you all deserve to hear how much your hard work is appreciated. Great work, everyone! I can wholeheartedly recommend the Keenans Lettings Team to anyone, without hesitation. I’m sure we’ll be going through the process again in the future! ⭐⭐⭐⭐⭐
1/5
TrustpilotWhat an absolute joke of a company
What an absolute joke of a company. We arrived at the property at 11:45. Parked right outside the property. I get out to change my 8 month old babies nappy on the backseat of my car and your appalling estate agent walks straight past us. 2-3 minutes after our viewing time literally for me to change my babies nappy. You are obviously not in the business of selling houses if this is your level of service. I feel sorry for the persons who owns that house if they have entrusted you to sell their house. Worst level of service I have seen from an estate agents ever. You have lost a buyer. Well done.
Agent replied · 25 September 2026
We’re sorry to hear about your experience and appreciate how frustrating this must have been, particularly while travelling with a young baby. Our colleague attended at the agreed time and waited at the property until approximately 11:51am. Unfortunately, she was unaware that you had arrived and were waiting in the car, so she believed the appointment had not been attended. We would like to reassure you that she did not knowingly ignore you and would have been happy to conduct the viewing had she realised you were the applicants or if you had made yourself known to her as she was passing. We apologise for the inconvenience caused and will review what happened with our team. If you remain interested in the property, we would be very happy to arrange another viewing at a convenient time.
1/5
TrustpilotKeenans you ought to resolve my complaint.
18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?) 18/08/26 12:56 - I’m extremely disappointed with how Keenan’s have handled my situation. I was transparent with them when instructing them, yet I am now being told I’m in breach over circumstances they were aware of and had a responsibility to properly check under The Property Ombudsman requirements. I’m currently trying to get this resolved, but I feel other sellers should be aware of the potential consequences before signing with them. Think carefully and make sure they have properly checked everything before you sign.
Agent replied · 25 September 2026
We’re sorry you feel disappointed. However, you entered into a sole agency agreement with us and, while that agreement remains in force, instructing another agent to market the property is a breach of the agreed terms. We remain willing to address your concerns directly.
4/5
TrustpilotI have to state that Nikki Winstanley…
I have to state that Nikki Winstanley was fantastic and really moved things along and relueved the stress keeping me in the picture and explaining every step. I did feel that the initial personal contact and valuation was a little rushed.
Agent replied · 25 September 2026
Thank you Laurence!
1/5
GoogleCame to value the house. He was rude and joking throughout. Can I take my shoes off he was walking into a building site. He likened my house to two houses that was nothing like mine. I have spent money on the house and just doing some tidying up on it. He said he would try a price but he couldn't get it. He was more comfy 10k below. I asked him to leave 5 times and he wouldn't leave. I had to call my partner for back up. He said the markets not gone down in value but he wants me to market below the price of a 2 bed terrace and mine is a 3 bed semi and opposite got 30k more than what he wanted to advertise which is the same. He didn't know the area he was constantly on his laptop comparing my house to ex local authority properties. Completely incompetent.
Agent replied · 22 August 2026
We’re sorry that you were unhappy with the valuation. Our recommendation was based on current comparable evidence and the fact that the property had previously been marketed with another agent but remained unsold. The suggested asking price was therefore a marketing strategy intended to generate interest and achieve a sale. We must also clarify that our recollection of the appointment differs significantly from the account given here. We expect our staff to remain professional, but we equally cannot accept abusive language towards team members on the phone or inappropriate comments made during appointments. We appreciate that valuations can differ between agents, and you are of course entitled to choose another approach. However, we stand by our advice as an honest professional opinion based on the available market evidence.
5/5
GoogleNikki W is an absolute legend. She saw us through the longest sale, was clear and always happy to talk through any proccess. Keenans are professional and all staff are genuine and reliable I would highly recommend. Thanks again for your help, if i ever come to buying a house again I will come to you! 🙌 …
Agent replied · 22 August 2026
Thank you so much for your recommendation! We wish you all the best!
5/5
GoogleKeenans Estate Agent have been very helpful and kind throughout the whole process. We have just gone through our first inspection conducted by James Crockett whose professionalism and personable approach made the experience stress-free. Thank you again for the excellent service
Agent replied · 22 August 2026
Thank you for your lovely review! We’re delighted to hear that you’ve found the team helpful and kind throughout the process. It’s especially wonderful to know that James’ professional and personable approach made your first inspection a stress-free experience. We’ll be sure to pass on your kind comments, and we look forward to continuing to support you.
5/5
TrustpilotKeenan’s Burnley Office
We used Keenan’s Burnley office to sell a bungalow that was our parents home We had majority of communication and dealings with Madison , who was very professional and proactive , keeping us informed during every step of proceedings even when the first buyer pulled out she was very re assuring and luckily we had a new buyer soon , she made the whole process more manageable especially after the loss of family Madison is a credit to Keenan’s Burnley. We must also mention Molly who we dealt with once a sale was agreed who is also a credit to Keenan’s. Molly was also professional , understanding and a great go between for solicitors etc . Both staff members made our life so much easier
Agent replied · 25 September 2026
Thank you for taking the time to leave such a thoughtful review. We’re so pleased that Madison’s proactive, reassuring approach made the process more manageable, particularly after the first buyer withdrew, and that Molly continued to support you with professionalism and understanding once the sale was agreed. Your kind words mean a great deal, and we’ll be sure to share them with both Madison and Molly. Thank you, again.
5/5
GoogleMolly was fantastic though out the whole process. Kept in touch regularly so wasn't wondering what was going on
5/5
GoogleI’ve just recently moved house. It was made so much easier with the help from Keenan’s especially Molly. From start to finish they were there to answer any questions or queries I had (and there was a lot of them!) I can’t thank Keenan’s enough for helping me sell my home and move onto my next adventure!
5/5
GoogleThey were very helpful and friendly. And I would like to say thank you to Molly who answered lost of my question and kept me well informed
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans
Which Keenans office has the most reviews?
Burnley has the most, with 922 reviews rated 4.3 out of 5, followed by Rossendale with 764.
Where are the Keenans offices?
The four Keenans offices, by town:
- Burnley: 21 Manchester Road, Burnley, BB11 1HG
- Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
- Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
- Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
