★★★★★ 5/5
GoogleExcellent service from Molly from start to finish!
Molly was absolutely brilliant throughout the whole process of purchasing my house. She was professional, friendly, helpful and always kept me updated whenever there was any progress.
Buying a house can be stressful, but Molly made the whole process much easier and was always there to answer any questions I had. She genuinely cared about helping us and went above and beyond to make sure everything went smoothly.
I’m very happy with the service I received and would definitely recommend Molly to anyone looking to buy or sell a property. Thank you so much, Molly, for all your help! ⭐⭐⭐⭐⭐
Nabeel · 7 October 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you Nabeel! We're thrilled to hear how helpful Molly was during the transaction. We wish you all the best in your new home.
★★★★★ 3/5
GoogleWould I sell a property with Keenans estate agents again!? Probably not. Would I recommend them? Probably not. I only went with Keenans due to circumstances, I would definitely have gone with another estate agent. I remember being told that Boxing Day is one of the busiest days of the year. I did not hear a thing until the 1st week of January and was advised to reduced the asking price...this was the 2nd time, I had already reduced it in October on their advice. When I pointed out that I am not going to knock £10k off the asking price just like that! I explained to you it is just another sale with commission in your back pocket and to the other selling party it is just bricks and mortar, but to me it was my childhood family home, and I want the most I can get. Let's just say, the waiting game paid off because about 22 days later, we got offered the asking price.
The 2nd part of the process was with the move on team which was not great, but then neither were the buyers nor both sets of solicitors. However, coincidentally, when I said if the buyers are not chased I will instruct you to relist the property, let's just say things got moving and 14 days later, we were completing on the sale. Something which should have been straightened (no chain) took a lot longer than it should have.
Laura · 6 October 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We appreciate how much your family home meant to you. While we do our best to keep every sale moving, progress depends on all parties involved and the timescales agreed between them. We wish you all the best for the future.
★★★★★ 5/5
GoogleKeenans sold my house nikki was very helpful through out
Anthony · 6 October 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Great to hear, Anthony! Thank you for your kind review
★★★★★ 5/5
GoogleVery helpful team at Keenans in Burnley. Exceptional service from Debs, George and Lucie. They’ve gone above and beyond!
Ana · 4 October 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you for your kind words! It’s lovely to hear that Debs, George and Lucie went above and beyond for you. We’ll be sure to share your feedback with the team!
★★★★★ 4/5
GooglePhillipa was a great communicator. I was very happy with her service.
Elaine · 29 September 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you Elaine!
★★★★★ 5/5
GoogleNikki has been great throughout the process of purchasing our forever home
Caron · 29 September 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you Caron! We wish you all the best in your forever home!
★★★★★ 5/5
GoogleThe best. Thank you, Nikki for your hard and kind work ❤️
Nina · 22 September 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleThe estate agents got me a quick sale and then dealt with challenges for me along the way and kept me informed in the whole process
James · 22 September 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
Google5/5 Stars, Exceptional Service from Nikki and the Team!
I had a fantastic experience working with Nikki Winstanley and her team. Throughout the entire process, Nikki was extremely professional, responsive, and attentive to detail. She kept me informed at every step and made what could have been a stressful experience completely seamless and straightforward.
Her efficiency and dedicated support made a huge difference. I cannot thank Nikki and the team enough for their hard work and excellent service. Highly recommended to anyone looking for a reliable and top-class team!
Ho · 22 September 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for such a positive review! Nikki and the whole of the after sales team will be thrilled that they made such a great impact on your experience. We wish you all the best
★★★★★ 5/5
GoogleWe had a fantastic experience dealing with Nikki Wistanley throughout the process of purchasing our new home. Nikki was incredibly helpful, responsive and always on top of everything, which made what can be quite a stressful process feel much easier.
She was always quick to respond to any questions, kept us updated throughout and was clearly very organised and proactive. Nothing ever felt like too much trouble, and she was an absolute pleasure to deal with from start to finish.
We really appreciated all of her help and would highly recommend Nikki to anyone going through the process of buying a home.
Gg · 13 September 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for your review!
★★★★★ 5/5
GoogleThe 5 stars is down to Phillipa and how helpful she has been. Phillipa has been amazing guiding us through the move and has done so with such care and understanding of any question and concern thrown at her. Thank you Phillipa you have been great!
Deborah wasn’t assigned to us but felt she should also get a mention as she takes accountability on any call she answers and is also so quick to help. Both ladies have been so caring and their lovely personalities shine through. Thank you both.
Lianne · 13 September 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you Lianne, a great review for the team!
★★★★★ 5/5
GoogleI purchased my house through Keenans Swinton, and the experience was fantastic. Nikki, from the sales progression team, was incredibly helpful, highly attentive, and clear and transparent throughout the process. I couldn’t have asked for better support! I would definitely use Keens again and highly recommend their services!
H · 13 September 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for sharing this, and for choosing to purchase your home through Keenans. It’s wonderful to hear how smoothly everything went for you. Nikki will be absolutely delighted to know her attentiveness and clear communication made such a difference during your move.
★★★★★ 5/5
GoogleAll staff at Keenans were super knowledgeable and professional when we were selling our property .
Chris was friendly and his advice was crucial in selling our property.
Megan was exceptional at keeping us up to date with arranging viewing of potential buyers she was always there with a calm and friendly manner.
Molly was professional and helpful in keeping us updated about how the sale was progressing.
We would recommend Keenans Estate agents to family and friends who require a top agent to help make your move successful.
Sheila · 11 September 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you so much for your wonderful review and recommendation! We’re delighted that Chris, Megan and Molly provided such knowledgeable, professional and friendly support throughout your sale. We’ll be sure to share your kind comments with the team, and we wish you all the very best in your new home!
★★★★★ 5/5
GooglePhillipa was very kind and, patient and reassuring when we had a hiccup on my end in the moving process.
The moving process itself was very straight forward and fast!
Megan · 11 September 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you Megan!
★★★★★ 5/5
GoogleVery professional, will be using them again.
Barbara-ann · 11 September 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you Barbara-ann, we look forward to helping you again!
★★★★★ 5/5
GoogleBig thank you to Debs and the team (Philippa, James and others ) at Keenans! She did a great job liaising with us and kept us in the loop the whole time with super quick updates. It took a few weeks to find the right tenants, and even though we were stressing a bit, Debs and Philippa managed everything so well and kept us calm. Really happy with the service, thanks again Keenans!
Gui · 11 September 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you for your review! We're always happy to help and appreciate you taking the time to leave a review.
★★★★★ 5/5
GoogleWe've had an amazing experience with Keenans, I cannot praise them highly enough. 5***** Thank you guys! Jane 'n' Stephen
DOODLE · 19 August 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Lovely to hear, thank you so much!
★★★★★ 5/5
GoogleMe and my Mum are currently using Keenans for selling our flat, and so far they are friendly, approachable and help in every way they can!
Stephen · 19 August 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleMyself and my partner have recently bought our first home through Keenans Swinton branch and could not have been happier with the experience! Right from the beginning when putting our offer forward right through to getting our keys on completion, the communication and reassurance everyone at Keenans gives is second to none. Would definitely buy through them again and would entrust them to sell in the future when that time arises. Thank you to the team for everything!!
Bailey · 19 August 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much, Bailey!
★★★★★ 5/5
GoogleThe Lettings Team at Keenans is truly one of the best I’ve worked with. I’ve used other letting agencies before, but with Keenans I found everything I needed: a smooth, stress-free process and a genuinely professional team.
I could even be on holiday, relaxing with a book, knowing that everything was being taken care of. That level of service and communication made the whole experience so easy.
A huge thank you to Simon, Kamil, Philipa, Deborah, Sammie, and everyone working behind the scenes, you all deserve to hear how much your hard work is appreciated.
Great work, everyone! I can wholeheartedly recommend the Keenans Lettings Team to anyone, without hesitation. I’m sure we’ll be going through the process again in the future! ⭐⭐⭐⭐⭐
Joanna · 18 August 2026 · Keenans Estate Agents Swinton
★★★★★ 1/5
GoogleCame to value the house. He was rude and joking throughout. Can I take my shoes off he was walking into a building site. He likened my house to two houses that was nothing like mine. I have spent money on the house and just doing some tidying up on it. He said he would try a price but he couldn't get it. He was more comfy 10k below. I asked him to leave 5 times and he wouldn't leave. I had to call my partner for back up. He said the markets not gone down in value but he wants me to market below the price of a 2 bed terrace and mine is a 3 bed semi and opposite got 30k more than what he wanted to advertise which is the same.
He didn't know the area he was constantly on his laptop comparing my house to ex local authority properties. Completely incompetent.
Josh · 17 August 2026 · Keenans Estate Agents Swinton
Agent replied · 22 August 2026
We’re sorry that you were unhappy with the valuation. Our recommendation was based on current comparable evidence and the fact that the property had previously been marketed with another agent but remained unsold. The suggested asking price was therefore a marketing strategy intended to generate interest and achieve a sale.
We must also clarify that our recollection of the appointment differs significantly from the account given here. We expect our staff to remain professional, but we equally cannot accept abusive language towards team members on the phone or inappropriate comments made during appointments.
We appreciate that valuations can differ between agents, and you are of course entitled to choose another approach. However, we stand by our advice as an honest professional opinion based on the available market evidence.
★★★★★ 5/5
GoogleNikki W is an absolute legend. She saw us through the longest sale, was clear and always happy to talk through any proccess. Keenans are professional and all staff are genuine and reliable I would highly recommend. Thanks again for your help, if i ever come to buying a house again I will come to you! 🙌 …
Miss · 17 August 2026 · Keenans Estate Agents Swinton
Agent replied · 22 August 2026
Thank you so much for your recommendation! We wish you all the best!
★★★★★ 5/5
GoogleKeenans Estate Agent have been very helpful and kind throughout the whole process. We have just gone through our first inspection conducted by James Crockett whose professionalism and personable approach made the experience stress-free. Thank you again for the excellent service
Ruweida · 15 August 2026 · Keenans Estate Agents Swinton
Agent replied · 22 August 2026
Thank you for your lovely review! We’re delighted to hear that you’ve found the team helpful and kind throughout the process. It’s especially wonderful to know that James’ professional and personable approach made your first inspection a stress-free experience. We’ll be sure to pass on your kind comments, and we look forward to continuing to support you.
★★★★★ 5/5
GoogleOn selling my house Nikki and the sales team were fantastic from start to finish! Highly recommended!
Amy · 13 August 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for your recommendation Amy!
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