Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWhen Simon came round to value our house, he was not only professional, he was also very reassuring, he pointed out all the good selling points in our home, and advised how to highlight them, and he assured us they would take care of everything, from taking pictures, to arranging viewings, and showing possible buyers around, once the house was live on the website, and viewings were booked the house sold within 24 hours! Well above the asking price, And right up to the date of completion, keenans kept me up to date on all aspects of the sale, making the whole experience smooth and hassle free, I'd definitely recommend keenans to anyone wanting to sell their house, truly professional service
Tracy · 8 August 2026 · Keenans Estate Agents Swinton
Agent replied · 22 August 2026
Thank you Tracy!
★★★★★ 5/5
GoogleAlways very happy to assist and work as quickly as they can following your instruction .Used on numerous occasions and would highly recommend a fabulous team that go above and beyond
Christine · 1 August 2026 · Keenans Estate Agents Swinton
Agent replied · 22 August 2026
Thank you Christine!
★★★★★ 5/5
TrustpilotNikki was fantatic throughout our whole…
Nikki was fantatic throughout our whole process of buying our first home, she checked in weekly to see where we was up to in the process and also updating us with any new information she had. She definitely made our purchase much easier and definitely helped us out along the way with any information we needed or support.
Danielle · 20 July 2026 · Keenans Estate Agents Rochdale
Agent replied · 25 September 2026
Thank you Danielle, it's great to hear how Nikki made such a positive impact on your purchase and kept everything smooth for you throughout. We wish you all the best in your first home!
★★★★★ 5/5
TrustpilotNikki & the Keenans team were…
Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans
Malcolm · 17 July 2026 · Keenans Estate Agents Rochdale
Agent replied · 25 September 2026
Thank you Malcolm!
★★★★★ 5/5
GoogleExcellent efficient service from Nikki & staff.
Jean · 13 July 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for your kind review Jean, we wish you all the best.
★★★★★ 4/5
GoogleRating only, no written review.
Phil · 13 July 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you Phil
★★★★★ 5/5
GoogleHi
I am so happy and just now received the acceptance of my offer for purchasing a property.
Very professional , fast and friendly😍
Specifically Georgia Horton , who helped me a lot in this case.
Thanks to Georgia her other colleagues.
Kind regards
Amin
Amynn · 13 July 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for sharing your wonderful feedback, Amin. We’re absolutely delighted to hear how happy you are with the acceptance of your offer, such an exciting moment! We truly appreciate you taking the time to leave this review and wish you all the very best as you move forward with your purchase.
★★★★★ 5/5
GoogleI have been thoroughly impressed with everyone at Keenan’s letting so far
Michael · 13 July 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Wonderful to hear Michael, we're always happy to help!
★★★★★ 5/5
GoogleHad a great experience with Keenans. Phillipa was very helpful and always happy to help from the very beginning. Quick service and reliable.
Emily · 11 July 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
We’re delighted the process felt straightforward and dependable for you. If you ever need anything further, we’re always here to help.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Keenan’s and specifically Phillipa on the rental of a gorgeous new flat recently. I honestly can’t say a single bad word about the agency and definitely can’t say anything bad about Phillipa either. She’s been amazing from the start of the process until key handover this morning.
Phillipa is a credit to the company and would not hesitate to deal with Keenan’s again in the future.
Daniel
Daniel · 11 July 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Daniel, thank you for sharing such a thoughtful review. We’re thrilled to hear how smoothly your rental journey unfolded and how well you were looked after throughout. Phillipa will be over the moon to know her support made the experience feel effortless for you.
We’re delighted you’d choose to work with Keenans again in the future, and whenever that time comes, we’ll be ready to help.
★★★★★ 5/5
TrustpilotLucie has been particularly…
Lucie has been particularly helpful and supportive in taking on the management of our flat. She has responded quickly and got on with the work needed. Communicated very well with a good grasp of what was required. Always pleasant and caring.
Marian · 29 June 2026 · Keenans Estate Agents Rochdale
Agent replied · 25 September 2026
Thank you so much for sharing your experience. It’s wonderful to hear how well Lucie has supported you in taking on the management of your flat. Her quick responses, clear communication and thoughtful approach are exactly what we aim to deliver, and we’re delighted that this has made a real difference for you.
★★★★★ 5/5
TrustpilotLucie made the process of renting and…
Lucie made the process of renting and claiming back the bond as smooth as possible. She was always there at the end of the phone and responded to emails promptly. Lucie was fantastic at explaining the whole process and was thorough in her approach. She always acted professionally; with both the tenant’s and landlord’s best interests at heart.
Sc · 17 June 2026 · Keenans Estate Agents Rochdale
Agent replied · 25 September 2026
Thank you so much for sharing such a thoughtful review. It’s wonderful to hear how well Lucie supported you throughout.
★★★★★ 5/5
TrustpilotNikki winstanly was professional an…
Nikki winstanly was professional an very impressive with her attitude to work,she went above an beyond to do rverything she could for our family
Gary · 16 June 2026 · Keenans Estate Agents Rochdale
Agent replied · 25 September 2026
Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Nikki supported you and your family. Her professionalism, dedication and willingness to go above and beyond are exactly what we strive for, and it’s wonderful to know her hard work made such a positive difference to your experience.
★★★★★ 1/5
TrustpilotI wish I could give zero
I wish I could give zero. I have made numerous attempts to view houses, and Keenans cancel almost all. I even put in my last request to view a property that they would cancel. When they phoned to to view the property, they laughed about my comment. Guess what - THEY CANCELLED.
DO NOT USE TO BUY OR SELL.
Nicholas · 16 June 2026 · Keenans Estate Agents Rochdale
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve come away feeling disappointed, as this isn’t the experience we want for anyone trying to view a property with us.
After reviewing the appointments you’ve had booked over the last few weeks, we can see that five viewings were arranged in total. Of those:
-Two viewings were cancelled because the vendors accepted an offer before your appointment time, meaning the properties were no longer available to show.
-One viewing went ahead as planned, which you attended.
-Another could not take place because the vendor had taken back their key unexpectedly, leaving us unable to access the property. We offered to rearrange this for you.
-You then chose to cancel the remaining viewing that was still scheduled.
We appreciate how frustrating last‑minute changes can be, especially when you’re actively trying to find a home. Unfortunately, some cancellations are outside our control, particularly when a seller accepts an offer or removes access without notice. That said, we always aim to communicate clearly and rearrange wherever possible.
If you’d like us to help you secure viewings more smoothly going forward, our team would be more than happy to assist. You can reach us directly and we’ll make sure you’re supported every step of the way.
★★★★★ 5/5
GoogleWe had an excellent experience with Keenans Sales & Lettings throughout the entire process. Their service was professional, efficient, and always supportive from start to finish.
A very special thank you to Nikki Winstanley for her outstanding follow-up, dedication, and communication. Nikki was incredibly responsive, patient, and attentive to every detail, making the whole experience smooth and stress-free. She consistently kept us updated and went above and beyond to ensure everything was handled properly.
We would also like to thank the entire team for their hard work, professionalism, and excellent customer service. It’s rare to find an estate agency that genuinely cares about its clients and delivers such a high standard of service.
Highly recommended to anyone looking for a reliable and trustworthy estate agency. Thank you again to Nikki and the whole Keenans team!
Shi · 13 June 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleKeena's Estate Agents are very professional. All the people I am dealing with are highly responsive and address my needs and queries quickly. Special mention to Nikki, Kam and Aaron. Keep up the good work, guys. Excellent customer service above and beyond.
Rolando · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for taking the time to leave such a positive review. We’re thrilled to hear that you’ve found our service professional, responsive and genuinely supportive throughout your experience.
Nikki, Kam and Aaron will be especially pleased to receive your feedback, they work incredibly hard to deliver a smooth, proactive client journey, and it’s wonderful to see their efforts recognised. Providing quick, clear responses and going above and beyond for our clients is something the whole team takes real pride in.
★★★★★ 5/5
GoogleRating only, no written review.
Danny · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you Danny!
★★★★★ 5/5
GoogleAfter going with bridgefords for 8 months a lot of viewings and no sale, we went with Keenan’s after only few days, got two viewings, the asking price and a price just shy of the asking price, accepted straight away a pleasant sale from Nikki winstanley and Keenan’s absolutely brilliant, I know we’re il be going for the sale of a house again, it’s 5 stars from me,
Stuart · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for sharing your experience, what a fantastic outcome. After eight months on the market elsewhere, to secure two strong viewings within days and achieve offers at and just shy of asking price is exactly the kind of momentum we work hard to create.
We’re delighted you’d choose us again for any future sale, and we truly appreciate the five‑star feedback. Whenever you’re ready for your next move, we’ll be here to help keep things moving!
★★★★★ 5/5
GoogleVery happy with the service from Keenans during our recent house purchase. Nikki was helpful and quickly responded to our queries.
Thomas · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
We’re delighted you’re happy with the service you received, and if you ever need any further guidance or market insight in the future, we’re always here to help keep things moving smoothly.
★★★★★ 5/5
GoogleThe service I received from Keenans has been outstanding from start to finish.
Amazing communication and total professional from all the staff. Nikki, Georgia, Jack, Ellie and Matthew are all a credit to your company and made the exeperience stress free. Thank you and would definitely recommend Keenans Estate Agents
Rob · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Your kind words about the team being a credit to the company will mean a great deal to them. They take real pride in offering clear communication and a supportive client journey, so it’s fantastic to see that reflected in your experience.
We truly appreciate your recommendation, and if you ever need any guidance, advice or support in the future, we’re always here to help keep things running seamlessly.
★★★★★ 1/5
GoogleI am extremely disappointed with this agent and would give zero stars if I could. Throughout the entire process, I felt like they did absolutely nothing to help close the deal; instead, they only added immense and unnecessary stress.
The agent was completely passive, never moving forward unless constantly pushed, and even then, barely delivering. We made it very clear from the start that we wanted a quick completion, yet the agent did nothing but stall the process with zero constructive advice, which was incredibly frustrating.
The lack of communication and honesty was the worst part. During price negotiations, I had to find out the vendor's response through my own solicitor. When I followed up with the agent, they took two days just to lie to me, claiming the vendor hadn’t contacted them. In reality, a week had already passed, and the vendor had already replied to the solicitor. How could the owner reply to the solicitor but not their own agent? It was a blatant lie.
To make matters worse, this agent provided misleading information right from the initial viewing, which caused a massive misunderstanding later on.
Finally, scheduling the final viewing was another nightmare. After being chased multiple times, the agent told me the time was "confirmed." It turned out the vendor had never agreed to it. Because I had already arranged my schedule around this false confirmation, I was forced to clean up the agent's mess and alter my plans to accommodate the mistake.
Avoid at all costs. Absolutely zero professionalism. I cannot recommend this agent to anyone looking for an efficient or honest service.
Nicole · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you left the process feeling this way, though we do feel it’s important to clarify several points to ensure an accurate reflection of the transaction.
Your purchase completed in 13 weeks from offer acceptance to completion, which is three weeks faster than the current national conveyancing average of 16 weeks. While we appreciate that the process felt slow from your perspective, the timeline achieved was in fact ahead of the national benchmark, and we worked consistently with all parties to help keep things moving. We will still take your comments on our communication on board, as we are always looking to improve.
Regarding the allegation of dishonesty, we must respectfully refute this. We can only update you on information that we are actually included in. In this instance, the vendor’s initial response was sent directly to the solicitors rather than to us, which is why the update came from them first. As the conveyancing process is a legal process with your solicitors, it is not uncommon to receive updates from them. We understand how this may have caused frustration, but it was not a case of withholding or misrepresenting information.
On the matter of the final viewing, we do have to work within the availability of the property owners. We passed on the time provided to us in good faith, and we apologise if this caused inconvenience. Your comments on this point will be used to review how we manage appointment confirmations going forward.
We are sorry that your experience did not meet your expectations, but we do stand by the accuracy of the information we provided throughout and the efforts made to support your purchase to a successful and timely completion. Your feedback will be shared with the team to help us continue improving our client journey.
★★★★★ 1/5
GoogleFrom first interaction you can tell they aren’t professional and extremely rude. Speak to them on the phone and you know what I mean. Them and bridgeford both the same, but at least bridge ford time to time actually pick up the phone.
C · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your initial interactions with us left you feeling this way, as this isn’t the experience we aim to deliver.
We do want to reassure you that our phonelines are supported by an overflow system designed specifically to prevent long waits and missed calls. This means that if the main line is busy, your call is automatically redirected so it can still be answered. We’re disappointed to hear that this wasn’t your experience, and we will review our call handling process to ensure everything is working as it should.
We also take your comments about professionalism seriously. Our team is trained to provide a polite, helpful and respectful service at all times, and we’re sorry if this didn’t come across during your conversation with us.
★★★★★ 5/5
GoogleNikki and the team were great in taking us through our recent house sale process. Made everything clear and run smoothly from the outset to completion. Would recommend!!
Ollie · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for your lovely feedback. We’re delighted to hear that your experience with Nikki and the team felt clear, smooth and well‑supported from start to finish. Helping clients navigate a sale with confidence is incredibly important to us, and it’s wonderful to know that you felt well‑looked‑after throughout the process.
Your recommendation means a great deal to the team, and we’ll be sure to pass on your kind words to Nikki, who takes great pride in delivering a positive and proactive client journey.
If you ever need any further assistance in the future, whether advice, guidance or simply a friendly update on the market we’re always here to help and keep things running smoothly.
★★★★★ 5/5
TrustpilotExcellent service and special thanks to Jack Nikki and Georgia.
I would like to express my sincere appreciation to Jack, Nikki, and Georgia for their exceptional service. They provided invaluable assistance in locating an excellent property, addressed numerous inquiries thoroughly, and consistently offered professional support throughout the process.
Eric · 13 June 2026 · Keenans Estate Agents Rochdale
Agent replied · 25 September 2026
We truly appreciate your recommendation and are grateful you chose to work with us. Wishing you all the very best as you settle into your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
