5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thank you!
Trusted Agent profile · Greater Manchester
Verified
Keenans estate agents in Burnley, Swinton, Rossendale and 1 more
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
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Our offices
Keenans's four offices, most reviewed first. Each has its own page.
- Keenans Estate Agents Burnley21 Manchester Road, BB11 1HG924 reviews · 414 on Google (4.3)48 in the last 90 days
- Keenans Estate Agents Swinton113 Chorley Road, M27 4AA797 reviews · 289 on Google (4.4)61 in the last 90 days
- Keenans Estate Agents Rossendale75 Bank Street, Rawtenstall, BB4 7QN765 reviews · 248 on Google (4.4)34 in the last 90 days
- Keenans Estate Agents Rochdale569 Bury Road, OL11 4DQ604 reviews · 95 on Google (4.7)33 in the last 90 days
Latest reviews from every Keenans office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
Googlethe whole process of moving house can been a very stressful experience, but with the expert advice and prompt actions of our liaison team member Phillipa Nicol from the Burnley branch the whole process was faultlessly executed. thankyou PHILLIPA.
Agent replied · 11 October 2026
Thank you so much for taking the time to share your experience. We’re delighted to hear that Phillipa and our Burnley team were able to make the moving process feel smooth and well‑supported during what can often be a stressful time.
1/5
GoogleAvoid. Liars and happy to rent out properties that are unfit for human habitation as per The Homes Act 2018 - clearly so desperate to just take landlords money to rent out properties that they don't actually bother to check them properly. When you bring these issues up to them, on top of being left without heating or hot water for over a month, the response is 'well you have flexibility now with the renters right act'. Given the things we've been lied to about, I think they have no communication with the landlord and when I specifically asked for a question to be directed to the landlord they told me I'd need to wait for 3 weeks for Keenans to come and inspect the property before they would ask the landlord a very simple question. Just do yourselves a favour and avoid this sham of a letting agent, as a tenant AND a landlord. There's plenty others that are a lot better.
Agent replied · 11 October 2026
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you felt let down, and we’d really like the opportunity to look into this properly and put things right. As no name or contact details were left with the review, we’re unable to reach out directly, but we’d really appreciate the chance to speak with you. If you’re comfortable doing so, please get in touch with our team so we can understand what happened and support you further. Your feedback matters to us, and we’re committed to learning from it and improving wherever we can.
5/5
GoogleGreat experience with Keenan’s, they were very efficient and prompt when dealing with any questions or queries and a special mention to Phillipa who was always very attentive and made sure our move went smoothly
Agent replied · 11 October 2026
Thank you so much for sharing your experience. We’re delighted to hear that everything felt efficient and straightforward throughout your move, and it’s wonderful to know our team were able to support you so well along the way.
1/5
GoogleAbsolutely shocking experience dealing with Keenans. Communication was terrible from start to finish and we constantly had to chase for updates, answers and basic information. Different people seemed to say different things and it felt like nobody actually knew what was going on. The sale of our house nearly fell through because important information was not communicated properly to the purchaser, causing unnecessary stress, delays and panic right near the finish line. For something as important as buying and selling homes, that level of disorganisation is simply unacceptable. To make matters worse, items within our home were damaged during the process and getting any proper response about it was like talking to a brick wall. Overall the whole experience became far more stressful than it ever should have been. Customer service, communication and professionalism all need serious improvement. Would not recommend.
Agent replied · 11 October 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how stressful the experience felt for you, and we appreciate you raising these concerns with us at the time of your sale last year. As you know, your points around communication, the handling of information during the transaction, and the damage reported at the property were fully reviewed internally, and actions were taken internally to address the issues you experienced. Your feedback has directly contributed to improvements in our communication procedures, staff training and case‑progression checks to help prevent similar issues in future. Thank you again for bringing this to our attention at the time and for giving us the opportunity to review and act on it. We wish you all the very best moving forward.
5/5
GoogleRenting with Keenan's Rawtenstall was so simple. Phillipa was so helpful during the whole process and has been very forthcoming with any and all queries we have had. Would highly recommend her & Keenan's Lettings to help find your new home. Lovely team and a great help for first time renters.
Agent replied · 11 October 2026
Thank you, Matt. It is wonderful to read that the openness and friendliness of the team really came across for you.
5/5
GoogleAbsolutly Brilliant House, Myself & my daughter settled in very quickly and everything was ready to go! The team at Keenan’s have been incredibly helpful especially Phillipa Nichols who went out of her way to assist me with the ‘big move in’ and she is also very kind with a good sense of humour which made it very easy. I couldn’t be happier and I took forward to the continued tenancy with them. Awesome team - Kate xx
Agent replied · 11 October 2026
That's great to hear Kate, we're so thrilled that you are all settled in. We appreciate that moving home can be a stressful time, the fact that Phillipa and the team were able to make this time for you a positively memorable experience speaks volumes to their hard work and dedication in providing top quality customer service. We wish you all the best, and are happy to assist if you need us.
5/5
GoogleWe recently moved out of a property in which Keenan’s were the letting agency and had Kerris as our property manager. Both Kerris and Keenan’s were exceptional from start to finish during our tenancy! Always available to contact and made the whole process so straightforward - Thank You!
Agent replied · 11 October 2026
Thank you Kieran, it is great to hear that you were thoroughly looked after by Kerris and the team.
1/5
TrustpilotExtremely unprofessional and stressful experience
I am extremely disappointed with this agent and would give zero stars if I could. Throughout the entire process, I felt like they did absolutely nothing to help close the deal; instead, they only added immense and unnecessary stress. The agent was completely passive, never moving forward unless constantly pushed, and even then, barely delivering. We made it very clear from the start that we wanted a quick completion, yet the agent did nothing but stall the process with zero constructive advice, which was incredibly frustrating. The lack of communication and honesty was the worst part. During price negotiations, I had to find out the vendor's response through my own solicitor. When I followed up with the agent, they took two days just to lie to me, claiming the vendor hadn’t contacted them. In reality, a week had already passed, and the vendor had already replied to the solicitor. How could the owner reply to the solicitor but not their own agent? It was a blatant lie. To make matters worse, this agent provided misleading information right from the initial viewing, which caused a massive misunderstanding later on. Finally, scheduling the final viewing was another nightmare. After being chased multiple times, the agent told me the time was "confirmed." It turned out the vendor had never agreed to it. Because I had already arranged my schedule around this false confirmation, I was forced to clean up the agent's mess and alter my plans to accommodate the mistake. Avoid at all costs. Absolutely zero professionalism. I cannot recommend this agent to anyone looking for an efficient or honest service.
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you left the process feeling this way, though we do feel it’s important to clarify several points to ensure an accurate reflection of the transaction. Your purchase completed in 13 weeks from offer acceptance to completion, which is three weeks faster than the current national conveyancing average of 16 weeks. While we appreciate that the process felt slow from your perspective, the timeline achieved was in fact ahead of the national benchmark, and we worked consistently with all parties to help keep things moving. We will still take your comments on our communication on board, as we are always looking to improve. Regarding the allegation of dishonesty, we must respectfully refute this. We can only update you on information that we are actually included in. In this instance, the vendor’s initial response was sent directly to the solicitors rather than to us, which is why the update came from them first. As the conveyancing process is a legal process with your solicitors, it is not uncommon to receive updates from them. We understand how this may have caused frustration, but it was not a case of withholding or misrepresenting information. On the matter of the final viewing, we do have to work within the availability of the property owners. We passed on the time provided to us in good faith, and we apologise if this caused inconvenience. Your comments on this point will be used to review how we manage appointment confirmations going forward. We are sorry that your experience did not meet your expectations, but we do stand by the accuracy of the information we provided throughout and the efforts made to support your purchase to a successful and timely completion. Your feedback will be shared with the team to help us continue improving our client journey.
5/5
TrustpilotThank you Keenans
The service I received from Keenans has been outstanding from start to finish.
Agent replied · 25 September 2026
That's great to hear Robert, thank you! We wish you all the best
5/5
TrustpilotSelling Property
Started the process of selling my house with Keenan’s in November 2025, easy to deal with and organised and held all viewings so I didn’t have to re arrange any of my work schedule to accommodate, photos and listing looked great too.
Agent replied · 25 September 2026
Thank you so much Ryan, we really appreciate your kind words.
1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Agent replied · 6 June 2026
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond. We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person. In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally. Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful. We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided. While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey. We wish you all the very best moving forward and thank you again for sharing your thoughts.
5/5
TrustpilotKeena's Estate Agents are very…
Keena's Estate Agents are very professional. All the people I am dealing with are highly responsive and address my needs and queries quickly. Special mention to Nikki, Kam and Aaron. Keep up the good work, guys. Excellent customer service above and beyond.
Agent replied · 6 June 2026
Thank you Rolando for a fantastic review! We're thrilled to hear you were looked after by all the team members that helped you.
5/5
TrustpilotMaintaining regular contact
Keenans recently dealt with the sale of my deceased aunt's house. Nikki Winstanley kept me informed throughout the process and worked relentlessly on behalf of myself and the other 2 executors. Our solicitor was excellent and was ready to exchange very quickly but there were delays in the ealier part of the chain, which Nikki helped progress by communicating effectively with us, our buyers, all solicitors and the other estate agent involved in the chain. I spoke to Nikki regularly where she kept me informed with updates and the actions she was taking with the other parties to move towards completion and resolution of issues earlier in the chain. Thanks go to Nikki for advocating for us at a difficult time and ensuring the sale completed.
Agent replied · 11 June 2026
Thank you so much for taking the time to share this thoughtful review, especially during what we know has been a difficult period for you and your family. We understand how important it is to feel informed and reassured, particularly when dealing with the sale of a loved one’s home. Your acknowledgement of Nikki’s efforts is sincerely appreciated. Thank you again for placing your trust in Keenans. We’re glad we could help bring the sale to a successful conclusion, and we wish you and your family all the very best moving forward.
5/5
GoogleBought my home through Keenans Swinton - highly recommend, the service and communication from Kieron B and Simon W were second to non, great experience from an honest and reliable company a pleasure to deal with.
5/5
GoogleRecently bought through Keenans Swinton. Simon and Keiron were excellent throughout. A professional service and property secured at the price we wanted to pay. Definitely recommend.
5/5
GoogleThese 5 stars are specifically for an individual (although of course contributes to Keenans) Nikki was our estate agent for our house sale, and if you are able to chose who looks after you pick her! We had a rather "difficult" buyer at times and while there is sometimes not much you can do as a seller and feel quite powerless Nikki was always at the end of the phone for reassurance and support. If ever we couldn't get hold of her and she had a message to call us back she did every time. We never had a doubt that we weren't important to her. She was relentless in chasing the buyer and the solicitor when it got close to the chain collapsing, she gave us some great advice on the directions we could go in but at no point did it feel like we were a burden to her doing her job. I somehow feel with all the solicitors in the chain and everyone involved she was the one that finally got it over the line for us with her dedication to the case. When we finally completed her genuine joy for us was heartwarming, she shared the relief of the case being done as much as we did. We would highly recommend her if buying or selling your house as in such a stressful situation she's without a shadow of a doubt the person you need. Nikki is so personable and easy to get on with and won't make you just feel like a client paying money for a service. Thankyou Nikki for all your help! Emily & Jai
5/5
GoogleI had a pleasure journey with the team at Keenans, especially Aaron and Nikky! From the beginning, to the end I felt supported and every time I had a query they promptly responded. They are a good "mediators" between their customers and the buyer, in my case. It was an overall good experience! And I enjoyed the chocolate they gift me at the end of the transition, when they welcome me at the office to finally get my key 😊 Thank you! I definitely recommend to others experiencing the journey of buying a property!
5/5
GoogleVarious rules and regulations have made it increasingly difficult to be a landlord. I own several properties in Manchester, and have given over the management of these to Keenans. Lucie and Simon have been particularly efficient in taking over this small portfolio, and they have advised me at every stage of the process to ensure that my houses and tenancy agreements are fully compliant. My tenants have accepted the change of management, and all are happy with their interactions with Keenans. My calls are always answered promptly and politely, and I think appointing Keenans will take a burden off me, and the houses and tenancies will now be professionally managed.
5/5
GoogleNikki should be called 'Nikki 'keep calm in a crisis' Winstanley. She is cheerful, committed, and supportive. Buying and selling houses is not easy however Nikki works hard to make it as smooth as possible, reassuring along with way and working to keep everything on track. We are now in, and love, our new home, and would recommend Keenans to anyone thinking about moving house.
5/5
GoogleVery friendly and extremely professional. Specially Nikki
1/5
GoogleFirst time buyer wishing I didn’t trust Keenan’s. They pretend they have several higher offers to strong arm you into offering more. Lie about access to the property so you can’t have professionals check for rising damp ect. Then threaten to put the house back on the market if you don’t agree with the terms. House ended up needed 20k worth of additional repairs. All round dishonest and only interested in the sale. They’re rude and evasive. Beware
5/5
GoogleI recently had the pleasure of dealing with Keenans Estate Agents and wanted to share how positive my experience has been. Deborah O’Reilly has been incredibly kind, supportive, and professional throughout the process. She took the time to guide me through each step, offered helpful advice, and made what can be a very stressful experience feel much more manageable. I was especially grateful when she personally called me to let me know I had been selected to move forward, her approach was both thoughtful and reassuring. I was also shown around properties by Fergus, who was fantastic. He was friendly, approachable, and made the viewings feel relaxed and comfortable. He provided clear information, answered questions openly, and brought a really positive, personable energy to the experience. Both Deborah and Fergus made me feel valued and supported, and I wouldn’t hesitate to recommend Keenans to anyone looking for a professional yet genuinely caring team. Thank you again for all your help.
Agent replied · 11 October 2026
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear how positive your experience has been. We’re truly grateful for your recommendation and so pleased you felt valued throughout the process. Thank you again for choosing Keenans, and we wish you all the very best moving forward.
5/5
GoogleEveryone at keenans were very helpful and professional. They kept me updated at which is a stressful time for anyone with news about new properties, and updates on the negotiations and finalising. Special thanks to Molly and Madison for your patience.
Agent replied · 11 October 2026
Thank you so much for your lovely review. We’re really pleased to hear that you felt supported and well‑updated throughout what can be a stressful stage of the moving journey. Clear communication is something we pride ourselves on, so it’s great to know it made a difference for you. Molly and Madison will be absolutely delighted with your special mention, your kind words mean a lot to the whole team. Thank you again for choosing Keenans. We’re wishing you all the very best in your next chapter.
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Questions about Keenans
Which Keenans office has the most reviews?
Burnley has the most, with 924 reviews rated 4.3 out of 5, followed by Swinton with 797.
Where are the Keenans offices?
The four Keenans offices, by town:
- Burnley: 21 Manchester Road, Burnley, BB11 1HG
- Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
- Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
- Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
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