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Keenans estate agents in Burnley, Swinton, Rossendale and 1 more

4.4

★★★★★ Great

1,571 reviews across 4 offices and 2 platforms

www.keenans-estateagents.co.uk

Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

1,046

Reviews on Google

All 4 offices

Trustpilot logo

525

Reviews on Trustpilot

Business-wide

Our offices

Keenans's four offices, most reviewed first. Each has its own page.

Latest reviews from every Keenans office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

It was amazing working with Niki. She is brilliant, always chasing both sides’ solicitors, keeping you updated, and doing a fantastic job throughout.

Fariha · 6 April 2026 · Keenans Estate Agents Swinton

5/5

Google

Friendly, personable, quick and efficient service. Would definitely recommend, especially Georgia and Elle have been lovely to work with.

Christie · 6 April 2026 · Keenans Estate Agents Swinton

5/5

Google

Nikki has been amazing throughout the process of buying my first house! She was professional, responsive, and kept me informed throughout the whole process. Made everything feel straightforward and stress-free. Would definitely recommend! Thank you ☺️

Aulona · 6 April 2026 · Keenans Estate Agents Swinton

5/5

Trustpilot

Keenans review

This review is for Olivia, Harry, and Miannah, who were all outstanding throughout the process. They were consistently responsive, informative, and supportive from start to finish. After having a previous negative experience with another agent, working with this company was a complete contrast. My home was sold within just 10 days at the asking price, which exceeded our expectations. Their motivation, professionalism, and genuine commitment helped us secure our dream home. I would not hesitate to recommend them to anyone.

Jade · 5 April 2026 · Keenans Estate Agents Rochdale

Agent replied · 6 June 2026

Thank you for your wonderful review Jade.

1/5

Google

Absolutely had me off with a bonding fee over a failed credit check. ( a CCJ I was unaware of) Wouldn’t let me input references until the money was paid either. going through a hard time enough lately and these lot just took £200 of my limited funds.. crazy how this is legal that money could of gone toward flattening my debt instead it just lands me in more debt for no fault of my own. How is that beneficial to anybody but hey as long as they have your money what do they care not only that accused me of lying on my application about the CCJ. The absolute Kip of these people I will get that money back one way or the other 👍🏽

Milltown · 30 March 2026 · Keenans Estate Agents Swinton

5/5

Google

I cannot fault the Keenans staff in Rochdale they were helpful and professional at all times. In particular Ambre Flanagan who I delt with a lot was amazing. Nothing was ever to much trouble and when times were stressful Ambre was the calming reassuring voice on the end of the phone when needed and I new everything would be sorted and it always was. In my opinion Keenans are lucky to have her as part of the team and if she ever wishes to progress in her career I feel she would be indispensable in what ever roll that may be.

Chris · 24 March 2026 · Keenans Estate Agents Rochdale

Agent replied · 14 April 2026

Thank you, Chris!

5/5

Google

Professional and friendly service, I’d definitely recommend. Many thanks to Phillippa for answering my queries as a new landlord.

Layla · 23 March 2026 · Keenans Estate Agents Burnley

Agent replied · 13 April 2026

Thank you!

5/5

Google

Libby, Molly, and the team over at the Burnley branch were so helpful. They kept us constantly updated and were always on hand to answer any questions or worries. The A Team over at the Burnley branch, thanks from Jason and Susan

Jason · 23 March 2026 · Keenans Estate Agents Burnley

Agent replied · 13 April 2026

Thank you, Jason!

5/5

Google

I had a viewing yesterday and James Crockett could not have been more helpful. Explained everything throught the process and was very helpful when I explained my situation to him. Thank you for all the help James, was a pleasure to meet you

Sarah · 23 March 2026 · Keenans Estate Agents Burnley

Agent replied · 13 April 2026

Thank you, Sarah!

5/5

Google

The overall experience of Keenans Estate Agent was very positive from the valuation right through to the end. Ella Walmsley from the sale progression team was exemplary throughout. Her communication from the beginning was outstanding and …

Kate · 23 March 2026 · Keenans Estate Agents Rossendale

Agent replied · 13 April 2026

Thank you!

5/5

Trustpilot

Highly recommend

This is a little bit late but I just need to rave about Madison. She has been there every step of the way during the process of me buying my house. Madison was always upfront about what was going on and had my back to help chase things to ensure things were completed on time. Madison has been very approachable and friendly and I would highly recommend x

Isabelle · 20 March 2026 · Keenans Estate Agents Rochdale

Agent replied · 6 June 2026

Thank you, Isabelle!

5/5

Trustpilot

Outstanding service

The overall experience of Keenans Estate Agent was very positive from the valuation right through to the end. Ella Walmsley from the sale progression team was exemplary throughout. Her communication from the beginning was outstanding and she had our best interests at every turn. Things did get quite stressful towards the end as they do in a house sale however Ella handled the process beautifully and kept everything moving through the chain. Her approach was professional yet friendly and empathic. Thoroughly recommended, thank you Keenans

Kate · 20 March 2026 · Keenans Estate Agents Rochdale

Agent replied · 6 June 2026

Thank you so much, Kate!

3/5

Trustpilot

Had good communication with Keenan’s…

Had good communication with Keenan’s who were working for the sellers of the property was buying. The only thing I would suggest would be a nice gesture to someone who is spending a lot of money would be a welcome gift to new home think this would be a lovely finishing touch.

Theresa · 19 March 2026 · Keenans Estate Agents Rochdale

Agent replied · 6 June 2026

We appreciate your comments Theresa. Thank you for taking the time to let us know, all the best in your new home.

5/5

Trustpilot

Molly @ Keenans has been a consistent point of contact

Molly @ Keenans has been a consistent point of contact throughout our purchase. She kept us fully informed at every stage, promptly passed on updates from both solicitors, and made sure we always knew where things stood. Her communication has been reliable, proactive, and genuinely helpful from start to finish.

Graeme · 18 March 2026 · Keenans Estate Agents Rochdale

Agent replied · 6 June 2026

Thank you Graeme!

3/5

Google

In my experience with dealing with the sale of a house within the Rossendale area, I found Keenan’s sales support team to be lacking in friendly and collaborative communication. This isn’t everyone, though, all colleagues represent the company. I appreciate this is subjective and only my personal perspective.

Martin · 16 March 2026 · Keenans Estate Agents Rossendale

Agent replied · 13 April 2026

We appreciate your time in providing us with some feedback. We take all comments seriously and appreciate you giving us an opportunity to do better. We wish you all the best. Thank you, Martin.

5/5

Trustpilot

Both bought and sold a home with…

Both bought and sold a home with Keenan’s using the Clitheroe branch. faultless from start to finish, Richard dealt with both properties and nothing was too much - extremely knowledgable and accommodating for viewings and property information.

ZT · 14 March 2026 · Keenans Estate Agents Rochdale

Agent replied · 6 June 2026

This is wonderful to read, thank you!

5/5

Google

We had an inspection with James Crockett last week, and I myself was nervous as i’d never had an inspection done before. But James was fantastic. Asked if we had an issues with the property, checked all smoke detectors and carbon monoxide alarms too. It was a quick and easy process. James is very friendly and made it all very clear what he was going to do/take photos of and the reasoning behind this.

Maxine · 13 March 2026 · Keenans Estate Agents Burnley

5/5

Google

I’d like to highlight the professionalism and helpfulness of this agency, specifically James Crockett, fantastic agent who took the time to view properties with me, share his opinions honestly and cleared up queries i was worried about, extremely friendly service from him, i will choose keenans from now on when renting in the future due to the quality of service i received and the willingness to help me, thank you!!! Just an update - James came back to do my first inspection, i was hesitant to have a random person coming to my property but it was a lovely surprise when It was james, really nice touch, once again, super friendly service!

Emilia · 13 March 2026 · Keenans Estate Agents Burnley

5/5

Google

We had a very positive experience with Keenans Estate Agents, especially Deborah O'Reilly from the move-in team. Deborah was extremely professional, helpful, and supportive throughout the entire process. We were in a hurry to start our tenancy, and she handled everything with perfect timing and great efficiency. She kept us informed, responded promptly, and made the whole process smooth and stress-free. Thank you, Deborah, for your excellent service, we really appreciate your support!

Sanduni · 13 March 2026 · Keenans Estate Agents Burnley

5/5

Google

Phillipa arranged our viewing and answered the phone immediately, when I rang to say that we might be a little late. She was knowledgeable, warm and friendly during the visit, listened to our questions and answered them all. She gave us plenty of time to walk around the property and go back to rooms to imagine our furniture in them. Following our visit, Phillipa kept us informed of all the necessary paperwork and answered any queries, if we were unsure. She has been pivotal to making our process smooth, personal and seamless. Thank you to Phillipa and the Keenans' team.

Halina · 13 March 2026 · Keenans Estate Agents Burnley

5/5

Google

myself and my wife have been in our property rented through keenans for three months now, from previous negative experience with our old landlord/letting agents we were pleasantly surprised with keenans service. they've been so professional from the moment of the viewing with james C to then being offered the property and the whole process of moving in with phillipa it's all been flawless. every question answered all peace of mind. then when we moved in we had a slight issue and our property manager kerris was on it straight away and had the issue fixed the day after. now we've been in the property 3 months we've just had our inspection and it was conducted by james C. it was good to see him as he did the initial viewing of the property. he was very professional and listened to any concerns we had and i feel he will report back to the relevant team. I have no concerns with keenans. the service has been brilliant and would highly recommend..

David · 13 March 2026 · Keenans Estate Agents Burnley

5/5

Google

James Crockett was very professional and straight forward clearly explaining the stages of the application process.

Kevin · 13 March 2026 · Keenans Estate Agents Burnley

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Keenans is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Keenans

Which Keenans office has the most reviews?

Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.

Where are the Keenans offices?

The four Keenans offices, by town:

  • Burnley: 21 Manchester Road, Burnley, BB11 1HG
  • Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
  • Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
  • Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
Has Keenans won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.

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