Keenans estate agents in Burnley, Swinton, Rossendale and 1 more

★★★★★ 5/5

Google

A massive thank you to Nikki at Keenan's for her fantastic customer service, efficiency and professionalism throughout our buying process. The experience has been nothing but positive and we've been pleasantly surprised at how smooth the process has been, thanks for Nikki and team. Really would recommend them and we will definitely be returning when it's time to sell. Beth & Alex

Alex · 21 December 2023 · Keenans Estate Agents Swinton

★★★★★ 5/5

Google

I was very happy with the service provided by Nikki and the team at Keenans. They were very successful in securing a good number of viewings, and despite the transaction taking a little bit longer than was expected in the circumstances, the Keenans team were very proactive in chasing both parties and their representatives to move the process along. The team kept me well informed along with the way and I would recommend their services highly.

Polly · 21 December 2023 · Keenans Estate Agents Swinton

★★★★★ 1/5

Trustpilot

Lettings

I used Keenans as managing agents for my home when I was working abroad and needed to let it out.The service was very poor from the word go and cost me directly financially and indirectly through stress.When I gave notice to end my relationship with Keenans they ignored me until I made a formal complaint. Keenans ignored my formal complaint, I went to the ombudsman and Keenans misled the ombudsman, that is the last straw for me, simply breathtaking.I would recommend anyone to avoid Keenans like the plague

DAULTREY · 14 December 2023 · Keenans Estate Agents Burnley

★★★★★ 2/5

Trustpilot

Poor service and lack of interest

Having moved home eight times and also managed a couple of major company relocations earlier in my career, I have a fair idea of the level of assistance estate agents can offer and tend to use them because of their ability to identify a 'good' buyer and to manage the post-offer process. Our initial impressions of Keenan's was positive; the local office was very friendly and achieved our asking price reasonably quickly -although our's was a very sellable house, to be fair. From there everything went downhill. The representative we had been dealing with left and from that point the local office took no further interest. We were 'managed' by someone from a distant office who appeared not to have been briefed about our situation and who by his own admission did not pick up a variety of significant issues affecting our buyer which ultimately caused the sale to come close to falling through. I found myself frequently having to tell him what was going on elsewhere in the chain. He was pleasant enough, but I wanted more than this for the fee I was paying. At the same time I received regular feedback from our buyer and also from another interested party that it was all but impossible to contact Keenan's; phones at the local office went unanswered and people had to come directly to us for information. We received no messages from the local office even when we completed; this confirmed the impression that their initial welcome and friendliness was rather phoney. I wouldn't recommend them to others in the Clitheroe area - there are several better local options.

Jonathan · 13 December 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Trustpilot

Avoid this Company

Totally unprofessionalBooked an appointment, had it confirmed (with a reference number). Chased them up to confirm timings, they had lost the appointment !Totally wasted my morning and ended up in numerous phone calls. Go elsewhere, I would hate to think how they deal with house sales based upon my experience - AVOID THEM.

Anon · 12 December 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Trustpilot

Absolutely hopeless

Absolutely hopeless. I have just tried to engage in a potential purchase through Keenan’s, but they neither answer emails nor phone calls. I got as far as putting in an offer on a property a week ago after chasing them numerous times, but I have literally heard nothing further from them, even after telephoning yet again and leaving a message requesting an update. I am now walking away. There are a number of other agents who are very keen for my business, especially in these difficult economic times, so I will certainly not be wasting any more of my time with Keenan’s.

Bridget · 9 December 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

Positive Experience

I viewed a property in Burnley, I was met by Andy who showed me around the lovely home, he was very professional but also friendly and helpful, a very positive experience,Thank youSue

Sue · 5 December 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Trustpilot

Fundamental errors!

Very poor customer service, fundamental errors made. Properties not inspected when promised, vital details missed on inspections. Turnover of staff at an alarming rate, no hands off management solutions.

Cheryl · 1 December 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Trustpilot

False advertising

Hi just a warning to people Keenans rawtenstall advertising a property in bacupWe fell in love with, had the survey and local searches done at a cost of around £1500 only to find out that what they advertised was totally misleading the property advertised parking for six vehicles which the property does not have.very poor communication from our initial offer so anybody thinking of buying from these please check everything before making an offer we feel so let down, and would never use them again.

Mr · 1 December 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

Highly Recommend

Sold our family home a few months ago through Bury branch. Valuation by Simon was positive & realistic and sold within days of going on the market. Both Emily & Melissa were so instrumental in the smooth process of our sale. Melissa went above & beyond to keep us fully informed throughout & made sure nothing was left to chance. Thank you all for a truly excellent & professional service.

Mrs · 28 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

From day one they was very helpful…

From day one they was very helpful always kept me updated with the progress of the sale I dealt with a nice young lady called Emily and nothing was to much trouble if I called Emily she was there I would recommend Keenans to anybody many thanks.

Gary · 28 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

great experience with Keenans Estate Agents, they have sold 2 properties for me now, and I wouldn't hesitate to recommend to friends and family. Lewis in particular was very helpful.

Chris · 28 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

Top estate agents

Melissa was excellent all through my sale, very helpful, she went far beyond my expectations in making my sale as smooth as she could. Well done Melissa such a lovely young ladyAnne

Mrs · 27 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Trustpilot

I recently used Keenan’s Estate agents…

I recently used Keenan’s Estate agents in Bury in relation to the sale of my property. I dealt with Melissa throughout. She was extremely professional and took all the stress out of the process. She kept me updated about things on a daily basis and made sure my sale went through without any issues! She is a credit to the company and I wouldn’t hesitate using Keenan’s again if everyone provides service like Melissa does

Graham · 27 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Ella Walmsley was exceptionally helpful with our house purchase, she went above and beyond to advise, reassure and ensure the vendor and ourselves had a clear line of communication. We would recommend Keenan's to friends and family based on our experience with Ella. Staff are friendly, knowledgeable and always cheerful, it was pleasure buying through them.

Anna · 21 November 2023 · Keenans Estate Agents Rossendale

★★★★★ 5/5

Google

Would highly recommend, went the extra mile and kept me well informed from start to finish. Lewis and Chloe made the tough experience much easier.

Nick · 21 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Lewis has been very helpful and always kept me in the loop along with my first move, it’s greatly appreciated and helped a-lot throughout the whole process

Malachi · 21 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

great experience with Keenans Estate Agents, they have sold 2 properties for me now, and I wouldn't hesitate to recommend to friends and family. Lewis in particular was very helpful.

Chris · 21 November 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

excellent service congratulations 👏 …

Karen · 21 November 2023 · Keenans Estate Agents Swinton

★★★★★ 5/5

Google

Good service. Friendly stuffs👍 …

Ka · 21 November 2023 · Keenans Estate Agents Swinton

★★★★★ 5/5

Google

I booked a viewing with Keenan’s Swinton and I found the agent (Simon) who facilitated the viewing, to be very helpful, friendly and informative. I have had a pleasant experience with the team overall as they have been very responsive and friendly in their communication.

Sherry · 21 November 2023 · Keenans Estate Agents Swinton

★★★★★ 5/5

Google

We renting from Keenans nearly 3 years now and very happy with them and with ohr landlord. The other day we had some electrical issues. Reported on the property profile and got help very quick. Electrician guy Stephen called me before he came to the house and did an excellent job in 10 mins. Very kind and professional. Thank you!

Eszter · 21 November 2023 · Keenans Estate Agents Swinton

★★★★★ 5/5

Trustpilot

Great from start to finish

Chloe was fantastic from the very beginning. Knowledgeable, approachable and honest. Great service and would highly recommend. Kirsty from lettings was also fantastic and initially referred me to the sales department. I wouldn't hesitate to recommend both departments.

Kelly · 8 November 2023 · Keenans Estate Agents Burnley

★★★★★ 3/5

Google

The final stages once price agreed was generally efficient and good responses, prior to this when doing viewings this seemed a bit hit and miss with feedback and pro-activity.

Andy · 29 October 2023 · Keenans Estate Agents Rossendale