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Keenans estate agents in Burnley, Swinton, Rossendale and 1 more

4.4

★★★★★ Great

1,591 reviews across 4 offices and 2 platforms

www.keenans-estateagents.co.uk

Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,591 reviews on two platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

1,066

Reviews on Google

All 4 offices

Trustpilot logo

525

Reviews on Trustpilot

Business-wide

Our offices

Keenans's four offices, most reviewed first. Each has its own page.

Latest reviews from every Keenans office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Lewis usher has helped us in completing our purchase...he did lot of effort in moving chain and then all parties reach on completion Other staff in office was not much helpful

Muhamad · 6 January 2024 · Keenans Estate Agents Burnley

5/5

Google

Lewis Usher is an excellent estate agent. During the time of my sale, he helped me with everything and was always at hand to answer queries. He kept me updated with progress and is a real asset to Keenans.

Irfan · 6 January 2024 · Keenans Estate Agents Burnley

5/5

Google

Rating only, no written review.

Suresh · 6 January 2024 · Keenans Estate Agents Swinton

Agent replied · 6 February 2024

Thanks for the feedback Suresh

5/5

Google

Top class service. Worked really hard to get to a successful sale. I particularly liked the fact that they do the viewings rather than leaving it to the vendor. Office staff were brilliant nudging all parties along to ensure the completion was done on time.

Gary · 6 January 2024 · Keenans Estate Agents Swinton

Agent replied · 6 February 2024

Thank you for taking the time to leave a review Gary. Should you need any further assistance we would be delighted to assist

5/5

Trustpilot

Bought a property via Keenans in Nov…

I bought a property via Keenans in Nov 2023 and was assisted by Faye & Emily. I kept in close contact with them throughout the whole process, they kept me updated regularly because it certainly wasn’t a straight forward purchase by any means and was very challenging. They were a pleasure to deal with, very helpful, and are a credit to Keenans. We all worked well together and the purchase completed successfully.Thanks to all involved with the purchase.Best wishesKeith :-)

Mr · 3 January 2024 · Keenans Estate Agents Burnley

3/5

Google

Very good and knew any questions about the houses we had, swift in the offering process and have been great throughout the buying procedures so far. EDIT: sold sign still up despite emailing and then ringing twice

Beth · 30 December 2023 · Keenans Estate Agents Swinton

Agent replied · 6 February 2024

Hi Beth Thank you for the feedback - we’re glad to hear that you have enjoyed your recent purchase but it’s seems our board supplier has let you down. As we can’t identify the address from your first name alone, if you would be so kind to send an email to manchester@keenans-estateagents.co.uk we will address this directly and get this resolved asap

5/5

Google

Efficient, friendly service with good communication throughout a long process.

Adam · 23 December 2023 · Keenans Estate Agents Burnley

5/5

Trustpilot

Great Service

Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!

Unknown · 21 December 2023 · Keenans Estate Agents Burnley

5/5

Google

Really happy with service from all staff Keenan’s , all very professional and keep us updated frequently , especially Ella Walmsley who has been extremely helpful and informative throughout .

Lesley · 21 December 2023 · Keenans Estate Agents Rossendale

5/5

Google

Wow! Even after two timewasters offers fell through Ella made every step of the eventual sale easy and helped us along the way whilst being professional and personal!

Bookkeepers · 21 December 2023 · Keenans Estate Agents Rossendale

5/5

Google

Ella @ Keenan's was been brilliant during our recent purchase, keeping us updated every step of the way. Much better than previous agents we used. Great communication and professional.

Kamal · 21 December 2023 · Keenans Estate Agents Rossendale

Agent replied · 20 January 2024

Thank you for taking the time to Leave a review Kamal we wish you the best of luck in your new home

5/5

Google

I've just sold my house with Keenan's, Ella has been so helpful, with weekly communication with me regarding where we were up to in the sale process. It's refreshing not having to chase the estate agents for information. Ella updated me throughout the whole process. Highly recommended. Paul Reed

Paul · 21 December 2023 · Keenans Estate Agents Rossendale

Agent replied · 6 February 2024

Great feedback Paul ⭐️

1/5

Google

We got all the "how great we are" when the sales representative came to see us. We were informed, that all sales agents would visit our property so they would know it inside and out. Feedback from a couple of prospective buyers, was that the sales representative did not have a clue where anything in the house was, did not know how much land was included. When we got a buyer, we were informed that we would be contacted every week with an update. The only time we got an update was when we chased them up. They did not answer emails or return call. It looks like they have a large turnover of staff as well. I would never use Keenans again.

Derek · 21 December 2023 · Keenans Estate Agents Rossendale

5/5

Google

Highly recommend keenans estate agent kept me informed weekly of my purchase, Aaron was excellent in dealing with my purchase he went above and beyond to achieve the date I had requested, Nothing was too much trouble for Aaron to get the job done Thank you

Geoff · 21 December 2023 · Keenans Estate Agents Rochdale

Agent replied · 20 January 2024

Thanks Geoff - great to hear that Aaron did such an Amazing job . We wish you all the best in your new home!

5/5

Google

As others have said the service from Nicole and Aaron above and beyond that normally achieved from an Estate Agent-so thanks team for all the work you put in to achieve this sale including liasing with surveyors etc as there were some issues with the building where you helped sort out-just amazing so again thanks

Duncan · 21 December 2023 · Keenans Estate Agents Rochdale

5/5

Google

Great service from Aaron and the team at Keenans. The sale went very well, we were kept informed at every stage of the sale. Nothing was too much trouble if we had questions or queries. Very impressed. Would certainly highly recommend Keenans

Christine · 21 December 2023 · Keenans Estate Agents Rochdale

Agent replied · 20 January 2024

Thank you for taking the time to leave a review Christine - we wish you the best of luck in your new home

5/5

Google

I recently purchased a property via Keenan’s. I found their service and advice at all stages very helpful.. Nicole McCarthy was very helpful and answered my queries in full and always got back to me in good time with answers when required. Her manner was always professional and pleasant. I would highly recommend Keenan’s and their team to friends and family if required

Shirley · 21 December 2023 · Keenans Estate Agents Rochdale

Agent replied · 20 January 2024

Thank you for taking the time to leave a review Shirley - we wish you the best of luck on your new home

5/5

Google

We had the pleasure of working with Aaron (and Nicole) from the Rochdale branch with both the sale of our old house and purchase of our new house. Throughout this process, I spoke to Aaron more than I speak to my own mother, and he never failed to provide faultless advice and help. He dealt with more than one mini-meltdown and one spectacular meltdown on the day of moving with the calmness and patience of a professional psychiatrist, and we are truly grateful to Aaron in particular not only for putting up with me, but for making the whole process as smooth as it possibly could be. We have even called a couple of times since we have moved to ask if they could get in touch with the vendors to ask a couple of questions and both Aaron and Nicole have happily obliged. Thank you both again :)

Jade · 21 December 2023 · Keenans Estate Agents Rochdale

5/5

Google

I found Keenan's Rochdale, led by Aaron Valentine, to be very professional from the outset. The quality of the photographs online was excellent and James did a good job of the escorted viewings. Aaron and Nicole liaised with me with feedback after every viewing, and after any conversations with the purchaser and solicitors. They also phoned me on a weekly basis so I always felt that I was kept in the loop. Aaron always replied promptly to my emails. I can highly recommend them and would definitely use them again.

Ali · 21 December 2023 · Keenans Estate Agents Rochdale

Agent replied · 20 January 2024

Thank you for taking the time to leave a review Ali . We’re glad to hear the service lived up to our 5 star standard . We wish you the best of luck in your new home

5/5

Google

We had lived in the same house for 37 years and decided to sell up. Keenans, and particularly Aaron, made this big move for us so much easier than we anticipated. The viewings were managed and handled professionally and respectfully and we were updated regularly by phone and email. The whole process was smooth. Very impressed with the customer service which made us feel valued and in safe hands. Would definitely recommend Keenans.

C · 21 December 2023 · Keenans Estate Agents Rochdale

5/5

Google

Having just moved into our lovely new home we would like to sincerely thank Keenans Estate Agents of Rochdale and especially Nicole for initially giving us the viewing that we so dearly wanted and Nicole was there to politely oblige. Our ser from Keenans was professional from start to finish, keeping us completely informed every step of the way from the initial viewing to the final stage of signing the contract of sale. Then as a final finishing professional touch we recieved a beautiful card and a small gift welcoming us to our new home. We would highly recommend Keenans to any of our family and friends and should we ever decide to move again.. Keenans and especially Nicole will be our first contact to sell our property. Keep up the good work and very well done for exceptional service. 😁👍..

Paul · 21 December 2023 · Keenans Estate Agents Rochdale

Agent replied · 20 January 2024

Thank you for your review- we wish you the best of luck in your new home

5/5

Google

We employed Keenans to sell our house. They sucessfully sold the house for us but unfortunately after three months the buyers cancelled the sale. Keenans were extremely professional and immediately re-advertised the property. The staff were excellent, they always turned up for viewing appointments, kept us regularly updated on the progress of the new sale and provided informative and helpful feedback at all times. I have no hesitation in recommending their company to sell your property.

Roger · 21 December 2023 · Keenans Estate Agents Rochdale

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Keenans is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Keenans

Which Keenans office has the most reviews?

Burnley has the most, with 924 reviews rated 4.3 out of 5, followed by Swinton with 797.

Where are the Keenans offices?

The four Keenans offices, by town:

  • Burnley: 21 Manchester Road, Burnley, BB11 1HG
  • Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
  • Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
  • Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
Has Keenans won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.

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