5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you very much for the 5 star review.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,748 reviews on Google only. Show every review
Google5/5
GoogleVery helpful thanks Ashley for everything great estate agents
Agent replied · 15 June 2024
This is Ashley's third 5 star review this week and we are delighted that despite only being with us a short time is already providing excellent customer service which is our top priority.
5/5
GoogleFast and professional service for purchasing a property. Would highly recommend.
Agent replied · 15 June 2024
Laura, thankyou for your 5* review our team in Durham really appreciate this. Please stay safe.
5/5
GoogleExcellent from instructing to completion very professional job I would highly recommend.
Agent replied · 15 June 2024
Thank you from everyone at our Durham office for a great review.
5/5
GoogleElaine Anderson at JW Wood has been very helpful and has provided a professional service.
Agent replied · 15 June 2024
On behalf of Elaine thank you for the 5 star review.
5/5
GoogleThank you to Sarah Graham and all the team for helping us. Friendly, professional and very quick! Thanks again
Agent replied · 15 June 2024
Lisa, thank you for your review. Sarah and her colleagues appreciates your comments. Keep save.
5/5
GoogleI would like to thank all of Woods employees,especially Helen, for all of the wonderful help they given me throughout the sale of my home.
Agent replied · 15 June 2024
On behalf of Helen at our Durham office, many thanks for the 5 star review. She is delighted that you were happy with her role in selling your home.
5/5
GooglePolite professional and very quick to return calls. Elaine was very helpful throughout and would have no worries using her again.
Agent replied · 15 June 2024
Many thanks for the review and great feedback.
5/5
GoogleReally grateful to Ashley in particular, who was brilliant at keeping us informed of the situation, which was quite competitive and nerve-racking for us. Really thrilled with the result.
Agent replied · 15 June 2024
What a great review, thanks so much for taking the time to leave comments for our staff to read.
5/5
GoogleAshley conducted the sale of my property in an attentive, ,efficient and pleasant manner, dealing with hiccups promptly and resolving them in a speedy manner.
Agent replied · 15 June 2024
Christine, many thanks for taking the trouble to provide your 5* review.
5/5
GoogleExcellent service from Kelly and the team. Kelly, in particular, was very professional and provided regular updates regarding our purchase. We were always kept in the loop of things. That is appreciated. Thank you for the amazing service.
Agent replied · 15 June 2024
Kelly excels as one of our dedicated sales co-ordinators so its always very encouraging to read such positive feedback. Thank you for taking the time to leave a review - it really does mean a lot.
5/5
GoogleJW Wood have provided a great sales service. Ann Stobbart has been great - very professional and helpful.
Agent replied · 15 June 2024
Thanks for your review. It is very encouraging when a client takes the trouble to write to us and Ann appreciates your comments. Please stay safe.
5/5
GoogleThe service provided by the JW Wood team was excellent, in particular without the help provided by the After Sales Manager, Gillian Anderson I do not think we would have completed. Thank you.
Agent replied · 15 June 2024
Dear Karen after sales is a very important and integral part of our business. So many people think our job is done when a sale is agreed but as you’ve experienced this is not the case. Delighted we delivered an excellent service for you.
5/5
GoogleSarah and Gillian are both professional, efficient and very helpful. They are also very friendly and made the sales experience less stressful than I imagined. Many thanks again.
Agent replied · 15 June 2024
Nigel, thank you for your review. Our Durham team sincerely appreciate your 5 star review.
5/5
GoogleThe team at Durham were fantastic from the start. Organising and meeting potential buyers to keeping us informed by phone and email. I would highly recommend their services.
Agent replied · 15 June 2024
Marjorie, many thanks for your review. Our team in Durham appreciate your kind comments. We hope all goes well with your sale. Please keep safe.
5/5
GoogleVery responsive to phone calls and emails. Dealt with Ashley for purchasing a property, and she's been incredibly helpful with contacting seller, and getting the whole purchasing process started off.
Agent replied · 15 June 2024
Ashley continues to receive lots of great reviews and these are fantastic to read and see that she is continuing to provide a great service.
5/5
GoogleExcellent speedy service, I’ve primarily dealt with Ashley who has kept me informed and asked me all the relevant questions in good time allowing my purchase to run very smoothly. I’ll definitely consider JW Wood in the future.
Agent replied · 15 June 2024
We would be delighted to work with you again in the future and many thanks for the review.
5/5
GoogleBuying a property from the other side of the world may to some seem a little daunting. Ann Stoddart made the whole experience easy. She communicated effectively and facilitated the relationship between ourselves and the conveyancer to …
Agent replied · 15 June 2024
We are delighted you were pleased with our service and we have passed your comments on to Ann who we know will be happy to see your review.
5/5
GoogleJW Wood handled the marketing and sale of my late mother’s flat and throughout the process were helpful and professional.Special thanks go to Gill Anderson who kept us up to date with regular phone calls and was always on hand to help,she was really professional and friendly.I would certainly recommend JW Wood.
Agent replied · 15 June 2024
Your recommendation is highly appreciated thank you and we are very pleased you were happy with our support during the sale of your mothers flat.
5/5
GoogleAmazing team at JW Wood. So helpful with their knowledge when it came to purchasing our first home. Always keep us up to date to regular contact - cannot fault them
Agent replied · 15 June 2024
Hi Holly, thank you for taking the time to leave a great review which our staff will have great pleasure in reading.
5/5
GoogleWhat an amazing sales team, Helen, Ann and Elaine are so professional and knowledgeable. Helen has a wealth of experience which shines through and her support and guidance at each stage has been invaluable. Rarely do you encounter such an expert service, their dedication and efficiency has been outstanding, thank you!
Agent replied · 15 June 2024
Helen is one of our more experienced property consultants but she still enjoys positive feedback like this as she did when she started. Many thanks for the time and effort taking to leave a kind review.
5/5
GoogleHave used this estate agent ( Durham branch) over the years for selling & purchasing. They have always been professional, helpful & do everything in a timely manner. Most importantly, they give you regular updates. A big thanks goes to Ann & Jonathon.
Agent replied · 15 June 2024
Many thank for the review and we always welcome customers back and it's lovely to be able to help again.
5/5
GoogleBoth the initial sales process with Ann and the after sales with Louise have been fantastic. They took the time to explain the process and we’re both professional and lovely to deal with. We wouldn’t hesitate to recommend them.
Agent replied · 15 June 2024
Alexandra, thank you for your review. It is a complex business buying these days so we are pleased that Ann has been able to help. We hope all goes through so that you can enjoy living in your new home. Once again many thanks and please stay safe.
5/5
GoogleMatthew Hill at JWWood in County Durham has delivered first class service - a breath of fresh air. Worked hard on my behalf and kept me updated with all necessary …
Agent replied · 15 June 2024
We are delighted you had a great experience with our Durham team, we know they will love reading your comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
