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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
5/5
GoogleExcellent service from JW Wood whilst buying my property. Louise MacDonald was very helpful & kept me up to date at every stage. The whole process has been smooth from start to finish.
Thank you Fiona for your review. Louise and her colleagues appreciate it when a client takes the time to contact us with kind comments. Many thanks and stay safe.
5/5
GoogleWe highly recommend JW Wood. Jonathan was very friendly when he came to value and photograph our house and Ann Stobbart went above and beyond with helping ensure that both the sale of our old house and the purchase of our new house went as smoothly as possible.
Just a quick reply to say thank you very much for the review and kind words. We have passed on to everyone in our Durham team including Jonathan and Ann.
4/5
GoogleGeoff provided realistic, accurate and attractive information about the house. JW Wood attracted suitable purchasers. Helen kept us informed of visits to the house and feedback afterwards. …
Many thanks for your review, Helen and Elaine appreciate your comments, stay safe.
5/5
GoogleExcellent service from the JW Wood team in the sale of our property. There was very good communication from start to finish, they kept us well informed thought the process. We would highly recommend.
Marianna, many thanks from our Durham team for taking the time to leave a review. It was a pleaure working with you and wish you a happy life in your new home.
5/5
GoogleIt has been has been a pleasure to work with everyone at JW Wood in Durham City. The whole team is well co-ordinated, efficient, pro-active and well organised. They have also been kind and understanding, gently reminding me when action was …
Hello Margaret, thank you for your kind comments. We have a great team at Durham and we know they enjoyed working with you to achieve a sale and it is very encouraging when a client gives us feedback. Once again, many thanks and stay safe.
5/5
GoogleThe team at JW Wood made the whole experience as seamless as possible for us (especially as it was a big move into a new area). Ann was more than helpful from the start, both with our initial enquiries and really helped to work around our …
Many thanks for the detailed review. We have passed on your comments to our Durham team and we know they will be very happy.
5/5
GoogleAnn Stobbart of JW Wood Durham Office offers me a superb and professional guidance throughout. I am lucky to be guided by her to purchase my favorite house so soon. Patient and efficient! This is particularly useful for someone new to the country and the conveyancing process like myself. Highly recommended!
It sounds like you have found a great property and we hope you will be very happy there. Many thanks for the review.
5/5
GoogleHad a great experience selling our house through JW Woods. Interior pictures were of high quality and showed the fixtures and period features of the house at their best. They found a buyer quickly and the the whole process was handled smoothly from beginning to end achieving a good sale price
Our valuers take great pride in presenting our clients properties and to have this recognised is really fantastic and a great testimonial to the extra care and attention our team take. Thank you very much for taking the time to leave a review - much appreciated.
5/5
GoogleWhat fantastic service from JW Wood. Moving home can be a stressful time so to have someone with a wealth of …
Hi Sharon, thank you so much for the kind and detailed review. Ann is undoubtedly one of our most experienced sales team and it's reviews like this that makes it all worthwhile.
5/5
GoogleJW Woods cannot recommend them enough. They were brilliant helping us with the purchase of our new house. Ann especially walked us through every part and made sure we understand everything. Ann kept us updated on everything and offered us support
It is great to hear that you had a good experience when buying a house through us. We have passed on your comments to Ann and her collegues who were equally pleased that to hear that you rate their service.
5/5
GoogleHelen at JW Wood provided excellent service. I am moving on following 35 years in my present home and was nervous about the whole process of selling. Helen guided me through what to expect, organised viewings efficiently and followed up …
Kate, many thanks for your review. Helen and her colleagues are encouraged by your kind comments. We hope your sale proceeds to completion. Many thanks and keep safe.
5/5
GoogleJW Wood have been brilliant throughout the house selling and buying process. Jonathan was fantastic putting together the property information and produced some stunning photographs. Then at the other end Gill has been superb guiding me …
Thank you for your review. We take pride in our photographs and have invested in training and equipment to improve their quality. We have passed your kind comments on to Jonathan and Gill. Many thanks and stay safe.
5/5
GoogleGillian at J.W wood was absolutely amazing. She was approachable at all times. It’s was always reassuring to know you had some so knowledgeable at the end of the phone. She gave us regular updates and always responded in the timeframe …
Rebecca, thank you for your review. Buying is a complex business these days so we are delighted that Gill was able to assist to make it as painless as possible. We appreciate your kind remarks and please stay safe.
5/5
GoogleRecently bought a property through JW Woods and from start to finish the process was handled professionally and I was extremely pleased with the service received. Our estate agent Ann Stobbart in particular was great, she was very friendly …
Hi John, thank you for your review. We are very proud of our team in Durham with their vast knowledge and experience, with Ann being our most experienced negotiator committed to providing a quality service to our clients. It is amazingly … More
5/5
GoogleLaura and I have been extremely impressed with the J W Wood Team in Durham. All the staff have been happy to help with all queries and in particular we are so grateful to Ann - she has kept us up to date throughout the sales process. As …
Thanks for your review and your kind comments about Ann. She really does enjoy her work and smiles a lot and is looking forward to coming back into the office at the end of this lockdown. Once again many thanks and stay safe.
5/5
GoogleWe have been using JW Wood now for a number of years and as a busy investor JW Wood certainly take the stress out of the whole sales process . …
Claire thank you for your review. We appreciate your continuing support and Helen and her colleagues will be encouraged by your kind comments. We love it when clients come back to us. Many thanks and stay safe.
5/5
GoogleThe whole team at JW Wood have been fantastic. Communication was excellent, and they were quick to respond to any queries and questions. The after sales service continues to be good and informative. Particular thanks to Johnathan, Helen, …
We have passed on your review to our Durham team and they were delighted to read your comments. Many thanks for taking the time to leave us feedback and thank you for the encouragement for others to use our services.
5/5
GoogleWe sold out house through JW Wood having been on the market with another agent with no success. Once the house with with JW Wood the difference was night and day, regular updates, honest communication, massive increase in the number of …
What a fabulous review thank you! We are delighted that our whole Durham team were able to contribute and get you the right result.
5/5
GoogleI have recently sold my late mothers property through JW Wood in Durham and really cannot recommend them highly enough. From the very beginning Geoff Graham (probably the best estate agent in the world ever!!) was professional, friendly, …
Many thanks for your review. Geoff joined JWW 48 years ago as a young trainee and has progressed to being one of the most respected agents in the country. He is supported by a great team and they all appreciate your kind comments. Once again thank you and stay safe.
5/5
GoogleStraight forward honest and professional advice and service
Love the review thank you!
5/5
GoogleExtremely professional yet friendly and helpful. Kept informed at all stages.
Thank you for taking the time to leave a review. We are particullary grateful for the 5 stars you awarded our Durham team.
5/5
GoogleThe sales process was managed to the highest standard and with the great benefit of their local knowledge of the market in the area. Jonathan Wheeler and Ann Stobbart were excellent in following up with us throughout the process and it was …
Our Durham office have a great team and they all work together really well. We are delighted you had a great experience when working with us.
5/5
GoogleRating only, no written review.
Many thanks for the review. We are pleased that you were happy with our service.
5/5
GoogleRating only, no written review.
Thank you very much for the 5 star review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
