Trusted Agent profile
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★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,748 reviews on Google only. Show every review
5/5
GoogleFull marks to the team, especially Elaine Anderson, for the care and courtesy in these early stages of our negotiations, I have no doubt that this will continue right up to exchange of contracts. …
What a lovely review, thank you so much for your kind words - its great to be able to give our staff feedback especially when so positive.
5/5
GoogleVery pleased with JW Wood team, both Jonathan and Ann have been a pleasure to deal with and most helpful in the process of selling our property. Adrian and Karen Parnaby
Hello Adrian, thank you for your review and we are delighted that Jonathan and Ann have helped you in your recent sale. They are both highly experienced and committed estate agents but it is very encouraging when a client takes the trouble to write. Once again many thanks and stay safe.
5/5
GoogleFrom our first enquiry through to our offer being accepted Helen was very prompt to reply to all queries, and this is obviously very much appreciated during the stressful process of buying a new home. Highly recommended
Hi Adam, thank you for taking the time to leave a review. We are really pleased that you were happy with our service and would welcome the opportunity to work with you again in the future.
5/5
GoogleGillian has been fantastic from start to finish. She has kept us informed throughout and really understood our situation. Emails and calls were never delayed and she always knew where our house sale was up to.
Gill proves again and again why having a dedicated Sales Co-ordination team is invaluable. We are lucky to have such a great team and we are very grateful for the review.
5/5
GoogleExcellent service from JW Wood Durham throughout - from house viewing, to price negotiation, to communication with the owner, to dealing with builders, solicitors and mortgage lender. The purchase was not straighforward due to the pandemic …
Hello Margarita. Buying for the first time can be a traumatic experience and I am delighted that Ann was able to bring her expertise and understanding to help you through the complicated business. We are proud of our team at Durham and we … More
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Nick thank you for your 5* review. Our team at Durham are encouraged by it. Stay safe.
5/5
GoogleGreat service from start to finish and staff couldn't be more helpful.
Hi Tony, just a quick reply to say thank you very much for taking the time to leave a review.
5/5
GoogleExcellent service from Sarah at JW Wood, Thanks for your help.
Many thanks for your review, Sarah and her colleagues are encouraged by your kind comments. Please stay safe.
4/5
GoogleExcellent service throughout. Staff kept us well informed and were invariably helpful and pleasant.
Hi Joan, thanks for taking the time to leave a review. Communication is a key area which we focus on and our staff are encouraged to go above and beyond our customer expectations.
5/5
GoogleCannot fault, realistic valuation which achieved a quick sale and followed though to ensure a relatively completion.
Sounds like a great success story. Many thanks for leaving the review and we have passed back to our Durham team who we know will be delighted to hear that you are happy with their service.
5/5
GoogleGreat service from Anne Stobbart and the rest of the team . Very professional and never too busy to answer any questions . Could not ask for more .
Many thanks for your review. Anne is our most experienced property advisor supported by a knowledgeable team. It is very encouraging for them all to receive your comments. Once again thanks and keep safe.
5/5
GoogleReassuring to know that our purchase was being handled professionally by Ann and the team in Durham Thank you
From Ann and her colleagues many thanks for your review. Kind regards.
5/5
GoogleSuch a pleasure dealing with Ann Stobbart at JW Wood - always quick to call back and very helpful throughout the process.
We are very pleased that Ann was able to provide you with a 5 star service and we are all very grateful for the review.
5/5
GoogleGreat service from the start. Excellent communication throughout the process and very helpful. We are selling and buying with them and have been really pleased with every aspect of their service.
Hello Michael. Thank you for your review. We have a very experienced team in Durham who care about the quality of service and it is very encouraging when a client takes the time to write. We hope your move goes well and you are happy in your new home and please stay safe. Once again many thanks.
5/5
GoogleCommunication with Ann has been excellent and because it's a long time since we sold a house she has been very patient in explaining the process. Thank you.
Hello Dawn, thank you for your kind review. Ann is one of our longest serving negotiators with a wealth of experience but is always encouraged by a clients comments. We hope your sale goes through to completion and Ann and her colleagues … More
5/5
GoogleHave been very impressed by the staff at J W Wood and their efforts to sell our property; helpful, courteous and very responsive throughout, a pleasure to deal with. Would highly recommend.
Thank you for your review, we are delighted that our team in Durham have impressed you . They try to offer a quality service and it is very encouraging when a client takes the trouble to write a good review. We thank you in advance for any recommendation and in the meanwhile please stay safe.
5/5
GoogleAfter finding a property for sale on JW Wood - I spoke with Ann who was a great help in making sure that I was kept up to date throughout the process from viewing the property to putting a offer in. I would highly recommend using J W Wood.
Many thanks for the review and recommendation - we are delighted that you were happy with our service.
5/5
GoogleI would definitely recommend this agent. It has not been an easy time due to Covid, yet all the staff have acted professionally and safely at all times. In particular I would like to thank Gill Anderson who has made the long completion process bearable with her regular and informative updates.
3/5
GoogleYou get what you pay for and if you need professional sales team that gets your property sold in a few months and during Covid WOW ! Choose J W Wood from the start …
5/5
GoogleWe have recently accepted a sale through JW Wood. So far we have experienced professional, excellent customer care and service. We have appreciated the honesty and transparency and hope going forward this continues til the sale completes.
Hello Polly and thank you for review. It will encourage our team in Durham. The period between accepting an offer and actual completion has many hurdles but we are here to try and ensure that your sale proceeds and I am sure the Durham team … More
5/5
GoogleI can’t praise Gill Anderson enough. She was extremely helpful and professional throughout the whole process of buying a house. She responded to my emails no matter what day or time it was and put me at ease. Thank you so much
Hello Sophie, thank you for your review. Our sales co ordination team provides a vital service to our clients during the difficult period between an offer being accepted and exchange of contracts. Gill is a vital member of that team with … More
5/5
GoogleI would highly recommend JW Wood as a very efficient and reliable estate agent. With both Brexit and Covid to work through I feel they've completed with a full five starts. Ann Stobbart was our rock throughout the sale and was always available for every stage.
Hi Tracy, thank you very much for your review. It has been a very trying time for everyone but with our staff committed to keep working (both from homes and the office) we are delighted that our efforts havent gone unnoticed. Many thanks again.
5/5
GoogleRecently sold a house through JW Wood. Although the sale took a long time - all through external problems - the advice and support I received was crucial towards the eventual successful sale. They managed the situation very well, and I was …
Hello John, we are pleased to hear that our team in Durham were able to help you achieve a sale. Ann is one of our most senior and experienced negotiators bringing a vast knowledge to the sales process. She and her colleagues will be encouraged by your kind comments Once again many thanks and stay safe.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
