5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Many thanks from everyone at our Durham office.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,748 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Many thanks from everyone at our Durham office.
5/5
GoogleThank you very much for Gill. She is very professional and nice. It's a really smooth after-sale to completion day period. She is always quick to follow up and very helpful throughout the process!
Agent replied · 28 August 2024
Thank you for your review. Ann and her colleagues appreciate your kind comments. We hope all goes well and you will soon enjoy living in your new home. Stay safe.
5/5
GoogleWe were buying in Durham, JW Wood were the only agency in Durham who kept us updated on all new instructions. The market in Durham is very lively; so being sent details prior to them hitting the websites is crucial. I can't thank Helen, Martyn and Sarah enough. Brilliant.
Agent replied · 28 August 2024
Many thanks for your kind comments. It is always reassuring to hear that we are delivering such excellent levels of service. I hope the sale progresses to a speedy completion
5/5
GoogleDespite the communication difficulties of ourselves (the vendors) being based on the opposite side of the world in New Zealand, Ann Stobbart and her team at JW Wood in Durham have delivered an efficient and professional service with a time to sale of less than a week. We are very pleased and highly recommend their services. Thank you.
Agent replied · 28 August 2024
Dear Dr Dunstone, communication is an integral part of our business and this can sometimes be difficult with clients living abroad. I’m delighted we have managed to agree a sale for you in less than a week. Our after sales team will now manage the process to exchange and completion.
5/5
GoogleFantastic service all the way from viewing through to offer acceptance. Sarah, who showed us around the property, was friendly and able to answer all …
Agent replied · 28 August 2024
Dear Sam, delighted to see you have received excellent service from us and in particular from Sarah and Helen who are both very experienced members of our Durham team. We believe that knowledge and communication are an integral part of our business so always encouraging to see we have delivered
4/5
GoogleThe service from JW Woods and Ann Stobbs was excellent. They kept us updated as to what was going on (it just confirmed the information we had already received from our solicitors, but if you solicitor is bad they will be a great help). …
Agent replied · 28 August 2024
Dear Scottish Geordie, many thanks for your review. Pleased to hear you were happy with the service you received from Ann with your purchase
5/5
GoogleJW Wood we’re extremely helpful and responsive in helping us with finding our first home. We dealt a lot with Ashley Barnes who was always really friendly, professional and made us feel instantly at ease when progressing with our house …
Agent replied · 28 August 2024
Dear Tom, buying your first home is an exciting if not daunting time. It’s great to see you have received excellent service from Ashley. The sale is now in the hands of our after sales team who will equally look after you. Take care.
5/5
Googlegreat support and professional conduct throughout the entire purchase process, i was dealing with Gillian Anderson, who was always very professional, with positive attitude, (and good sense of humour) nothing was too much trouble. she …
Agent replied · 28 August 2024
Dear Anna, our aftersales service is an integral part of our business so I’m delighted you were happy with the professional handling of your purchase by Gillian. She will be encouraged by your kind comments. I’m also very pleased to hear you are happy with your new home
5/5
GoogleGill Anderson was extremely professional throughout the process. She was always at hand if we needed to chat and was always helpful and easy to communicate with. I have been very impressed with JW a wood and would highly recommend.
Agent replied · 9 October 2026
Dear Clarissa, aftersales is an important part of our business that is often recognised by clients and Gill is an experienced member of our team so I’m delighted to receive such an excellent review. Many thanks
5/5
GoogleI am purchasing a flat via JW Wood and I have found Ashley Barnes to be extremely efficient and helpful.
Agent replied · 9 October 2026
On behalf of Ashley and the team many thanks for taking the time to leave a review - much appreciated!
5/5
GoogleAnn great to deal with, quick with all questions and answers very professional
Agent replied · 9 October 2026
Dear Mark, we are delighted to hear we were responsive and professional to all your queries
5/5
GoogleFrom the first phone call to the Durham branch I was given 1st class service from valuation to sale I was provided with up dates for the short time it was marketed by the office (The house sold within four weeks ) I found then very …
5/5
GoogleThe JW Woods Estate Agents sales and after-sales teams are simply outstanding. They have delivered a professional service of the highest order, with a commitment to solving problems, and providing advice and guidance of the highest order. …
Agent replied · 9 October 2026
Dear Ian, many thanks for taking the time to send such a great review. I know this wasn’t the easiest of times and I’m delighted we were able to provide you with a high level of service
5/5
GoogleWe recently helped my in-laws downsize and Ann and Jonathan couldn't have done more to help and ensure that the sale went through despite significant challenges along the way. Initially complications with covid and viewings were well …
Agent replied · 9 October 2026
Dear Richard, thank you for your extremely kind words. I know this was a difficult time for you all especially as your in laws had been in the house for such a long time. Ann and Jonathan will be delighted to know you were delighted with the service you received. Take care
5/5
GoogleGreat service, speedy efficient and hassle free
Agent replied · 9 October 2026
Dear Deborah, many thanks for your 5* review. It’s comforting to know you received excellent service from JWW
5/5
GoogleExcellent service, friendly and informative from day one. We would always recommend jwwoods to anyone who is thinking about buying or selling property as we have just done both with ease and very little stress. Thank you all so very much.
Agent replied · 28 August 2024
It was a pleasure to work with you Dawn and thank you so much for the great review.
5/5
GoogleFantastic service throughout the entire sale process - from valuation, marketing, viewings, sale agreement, and everything else through to completion. Would have no hesitation recommending them to anyone, and should the need arise I would …
Agent replied · 28 August 2024
Many thanks from everyone at our Durham office.
5/5
GoogleHighly recommend JW Wood estate agents in Durham after using their services on both the seller and purchaser sides. Both professional and friendly and great understanding of the local market. Special thanks to Sarah Graham and Elaine Anderson for their support and guidance.
Agent replied · 28 August 2024
Dear Faye, It’s kind of you to take the time to send a 5* review. AT JWW we pride ourselves on delivering high standards of service so I’m delighted we have managed this for you
5/5
GoogleThe initial response from J W Wood was very swift and professional, and they marketed our property really well - achieving a sale in under a fortnight. Helen and the selling team then handed our transaction over to Gill Anderson, who …
Agent replied · 28 August 2024
Thank you for such a wonderful review and we are very pleased that you were impressed with both our responsiveness and service. Keep safe.
5/5
GoogleStaff at j w woods have been fantastic, very supportive, quick responses, able to answer any queries in a professional manner at all times, highly recommend, Thankyou to Sara and the rest of the team 😃 …
Agent replied · 8 October 2026
Hello Jolene, thanks for your review. We are proud of Sarah and her colleagues at Durham. Sarah is an experienced estate agent and committed to providing a quality service and she will be encouraged by your kind comments. Once again many thanks and stay safe.
5/5
GoogleVery helpful right from the start. Everything explained in a clear and professional manner. Friendly staff. Elaine was especially helpful and friendly. …
Agent replied · 8 October 2026
We are really pleased that you received an excellent service from Elaine and our team at Durham.
5/5
GoogleRating only, no written review.
Agent replied · 8 October 2026
Thank you for the 5 star review, we are pleased you were happy with our services.
5/5
GoogleThere are many new names appearing on property sale boards these days , no doubt all of these new agents offering to arrange a quick sale of your property at a low cost. Personally I prefer a firm that's stood the test of time with a …
Agent replied · 10 November 2024
Mike, what can we say!? The team at Durham found it a pleasure to act for Christine and yourself and Ann and her colleagues are very grateful for your kind comments. We all hope you will be happy on the other side of the river. We are going to miss you in Durham. Please stay safe.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
