Trusted Agent profile
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★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,750 reviews on Google only. Show every review
5/5
GoogleSarah and Gillian are both professional, efficient and very helpful. They are also very friendly and made the sales experience less stressful than I imagined. Many thanks again.
Nigel, thank you for your review. Our Durham team sincerely appreciate your 5 star review.
5/5
GooglePolite professional and very quick to return calls. Elaine was very helpful throughout and would have no worries using her again.
Many thanks for the review and great feedback.
5/5
GoogleElaine Anderson at JW Wood has been very helpful and has provided a professional service.
On behalf of Elaine thank you for the 5 star review.
5/5
GoogleExcellent service from Kelly and the team. Kelly, in particular, was very professional and provided regular updates regarding our purchase. We were always kept in the loop of things. That is appreciated. Thank you for the amazing service.
Kelly excels as one of our dedicated sales co-ordinators so its always very encouraging to read such positive feedback. Thank you for taking the time to leave a review - it really does mean a lot.
5/5
GoogleExcellent speedy service, I’ve primarily dealt with Ashley who has kept me informed and asked me all the relevant questions in good time allowing my purchase to run very smoothly. I’ll definitely consider JW Wood in the future.
We would be delighted to work with you again in the future and many thanks for the review.
5/5
GoogleVery helpful thanks Ashley for everything great estate agents
This is Ashley's third 5 star review this week and we are delighted that despite only being with us a short time is already providing excellent customer service which is our top priority.
5/5
GoogleI'm buying a house which is listed via JW Wood in Durham. From the start I have dealt with Ann Stobbard who has so far been very helpful, polite and punctual in all her dealings with me. Knowing the agent is on the ball always makes buying a house that little bit easier :-)
We really hope your sale goes well and remember we are here for any question you may have.
5/5
GoogleI have used JW Wood for numerous property transactions over many years and have always enjoyed the experience. The professionalism and efficiency of all the team is exemplary, led from the front by Ann Stobbart. I never have any hesitation in recommending JW Wood to any of my family, friends and colleagues.
We love that you are both happy to use us again and again but also confident enough to recommend us to others. We really appreciate the positive review thank you.
5/5
GoogleAnn Stobbart of JW Wood Durham Office offers me a superb and professional guidance throughout. I am lucky to be guided by her to purchase my favorite house so soon. Patient and efficient! This is particularly useful for someone new to the country and the conveyancing process like myself. Highly recommended!
It sounds like you have found a great property and we hope you will be very happy there. Many thanks for the review.
5/5
GoogleBrilliant from start to finish! Can't recommend enough - 110%. The whole J W Woods team were outstanding in the recent sale of my property. From Adrian who came to do the valuation, to Chloe and the sales team at the …
Kay, thank you for your review and your full and detailed comments. Our team in Chester le street appreciates the trouble you have taken and are greatly encouraged by your remarks. Once again many thanks and stay save.
5/5
GoogleWhat an amazing sales team, Helen, Ann and Elaine are so professional and knowledgeable. Helen has a wealth of experience which shines through and her support and guidance at each stage has been invaluable. Rarely do you encounter such an expert service, their dedication and efficiency has been outstanding, thank you!
Helen is one of our more experienced property consultants but she still enjoys positive feedback like this as she did when she started. Many thanks for the time and effort taking to leave a kind review.
5/5
GoogleGreat service from start to finish with J W Wood in selling my flat. Geoff Graham was friendly and professional and provided good advice on putting the flat on the market. Communication was really good, Helen Milner was always polite and …
We cant ask for anymore than a smooth sale and its great to hear that you had a good experience with our Durham team.
5/5
GoogleReally grateful to Ashley in particular, who was brilliant at keeping us informed of the situation, which was quite competitive and nerve-racking for us. Really thrilled with the result.
What a great review, thanks so much for taking the time to leave comments for our staff to read.
5/5
GoogleAnn, Sarah and the team and JW Wood have been immensely helpful during the whole process of purchasing our house in Durham. They kept us informed at every stage. Very professional.
Thank you Matthew for the great review and the positive feedback for our Durham team.
5/5
GoogleI would like to thank all of Woods employees,especially Helen, for all of the wonderful help they given me throughout the sale of my home.
On behalf of Helen at our Durham office, many thanks for the 5 star review. She is delighted that you were happy with her role in selling your home.
5/5
GoogleFast and professional service for purchasing a property. Would highly recommend.
Laura, thankyou for your 5* review our team in Durham really appreciate this. Please stay safe.
5/5
GoogleBoth the initial sales process with Ann and the after sales with Louise have been fantastic. They took the time to explain the process and we’re both professional and lovely to deal with. We wouldn’t hesitate to recommend them.
Alexandra, thank you for your review. It is a complex business buying these days so we are pleased that Ann has been able to help. We hope all goes through so that you can enjoy living in your new home. Once again many thanks and please stay safe.
5/5
GoogleRating only, no written review.
Many thanks for the review. We are pleased that you were happy with our service.
5/5
GoogleRating only, no written review.
Thank you very much for the 5 star review.
5/5
GoogleAshley conducted the sale of my property in an attentive, ,efficient and pleasant manner, dealing with hiccups promptly and resolving them in a speedy manner.
Christine, many thanks for taking the trouble to provide your 5* review.
5/5
GoogleThe team at Durham were fantastic from the start. Organising and meeting potential buyers to keeping us informed by phone and email. I would highly recommend their services.
Marjorie, many thanks for your review. Our team in Durham appreciate your kind comments. We hope all goes well with your sale. Please keep safe.
5/5
GoogleAmazing team at JW Wood. So helpful with their knowledge when it came to purchasing our first home. Always keep us up to date to regular contact - cannot fault them
Hi Holly, thank you for taking the time to leave a great review which our staff will have great pleasure in reading.
5/5
GoogleAs a buyer, main contact with a lady called Gillian. First class communicator and problem solver. Her weekly call/update made a difficult purchase stress free as she kept us fully informed. Thank you Gillian. We would have no hesitation in using or recommending this company.
Rachel, thanks for your review, Gillian appreciates your kind comments. We hope you will be happy in your new home. Please keep safe.
5/5
GoogleExcellent customer service provided by the team, considering I was the buyer and not selling through them. Elaine's updates were great for keeping me in the loop and highlighting who I needed to nudge, and if it wasn't for her persistence …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
