5/5
GoogleGreat service, fast response and very honest. Thanks for the help
Agent replied · 2 June 2026
Many thanks for your kind words , we look forward to assisting you in the future.
Trusted Agent profile
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JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL902 reviews · 684 on Google (4.8)48 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL882 reviews · 666 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ773 reviews · 574 on Google (4.9)36 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH512 reviews · 310 on Google (4.8)25 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)22 in the last 90 days
Reviews on Google
Showing 2,744 reviews on Google only. Show every review
Google5/5
GoogleFantastic service, especially Chloe who was super helpful and quick to respond to any queries. Honestly I recommend JW Woods to friends and family ☺️
Agent replied · 2 June 2026
Thank you Alex for taking the time to give this exceptional feedback, we will ensure Chloe receives it. We look forward to assisting you in the future.
5/5
GoogleI recently received excellent service from Ella and Lucinda at JW Wood Estate Agents and wanted to say thank you for all their help throughout the process. They were both professional, friendly, and incredibly responsive from start to finish. Communication was always clear and timely, and they made everything feel straightforward and stress-free. Their support, attention to detail, and willingness to go the extra mile really stood out. I genuinely appreciated how approachable and helpful they were throughout, and I wouldn’t hesitate to recommend JW Wood to anyone looking for a reliable and supportive estate agent. Thanks again, Ella and Lucinda!
Agent replied · 13 May 2026
We are so grateful taking the time to give Ella and Lucinda this review and so pleased they were able to assist you throughout your property journey. Look forward to being of assistance in the future.
5/5
GoogleWe had Gary from the Darlington office come out to value our property. As soon as he entered our house, he had nice things to say and seemed genuinely enthusiastic about its good points. He was clearly very knowledgeable about the Darlington property market, and took the time to answer all our questions. We also corresponded with Kaitlyn at the Darlington office, who was always very friendly and polite and quick to respond to our queries. The efficiency of the auto confirmations we received, reminders about our appointments etc. has been impressive too.
Agent replied · 13 May 2026
Many thanks Laura for this feedback. We will pass your comments onto Gary and Katilyn and we appreciate you taking the time to give this 5 star review to them. We look forward to being of assistance in the future.
4/5
GoogleThis review relates to Ella Armstrong, sales agent at JWWood in Darlington. Ella acted as our sales agent when we were selling our buy to let property. She was always friendly, helpful and professional. We will happily work with her in the future when we come to sell another property. Julia and Tony Clarke.
Agent replied · 13 May 2026
We appreciate your time in sending this kind review to Ella. We are pleased at your positive experience and look forward to assisting you in the future.
5/5
GoogleBrilliant sales team, kept us updated at every stage and house sold within 20 days. Would definitely recommend.
Agent replied · 2 June 2026
Thank you so much for your kind words, Louise. We're delighted we could keep you informed throughout and achieve such a quick sale for you. It's wonderful to know you'd recommend us. … More
5/5
GoogleJulie has been exceptional from start to finish. Would highly recommend her and the team at JW Wood estate agents.
Agent replied · 2 June 2026
Thank you so much for taking the time to leave such a lovely review, James. We're delighted to hear that Julie provided you with exceptional service throughout, and we really appreciate your recommendation. … More
5/5
GoogleI cant thank everyone at JW Woods enough for all there help and support and contact keeping me up to date with everything until my house sold. Fantastic staff and estate agents
Agent replied · 2 June 2026
We thank you Wendy for taking the time to give this 5 star review to the Consett team they will be delighted and look forward to being of assistance to you in the future.
5/5
GoogleExcellent service from Adrian, Vicki and Chloe. Would definitely recommend JW Wood.
Agent replied · 2 June 2026
Thanks so much for taking the time Ellen to give this feedback to the Chester le Street. We look forward to assisting you in the future.
5/5
Googlevery professional in all aspects of my needs for both purchase and sales relating to the quick sale and purchase i needed
Agent replied · 2 June 2026
Thank you so much for your kind words, Eric. We're really pleased we could help with both your sale and purchase, especially working to the timeframe you needed. Wishing you all the best in your new home. … More
5/5
GoogleSurvey completed and report received within a day! Amazing service and great communication throughout! Thank you
Agent replied · 29 May 2026
Many thanks for the 5 star review. Let us know if we can help again in the future. All the best.
5/5
GoogleThe whole experience has been so painfree , and this was due to the professional, thoughtful, approach, with Communication at 💯 throughout. Thank you. …
Agent replied · 26 May 2026
Thank you so much for your kind words, Donna. We're really pleased that the communication and professionalism made the process straightforward for you, that's always what we aim for. Wishing you all the best in your new home. The JW Wood Team
5/5
GoogleAfter nearly a year of stress, delays, and a very long property journey, we finally completed on our new home this Monday, and I honestly can’t thank the team at DKH Rickmansworth enough. What makes this even more impressive is that they weren’t even my estate agents, they were acting for the sellers. Yet throughout the entire process, Josh, Hannah, and Beth treated me with the same care, communication, and professionalism as if I were their own client. There were times during this move where things became incredibly frustrating, but DKH were always helpful, responsive, reassuring, and genuinely seemed to care about getting the move over the line for everyone involved. In all honesty, I had a far better experience with them than I did with my own estate agents. The team went above and beyond from start to finish, and even the thoughtful gift at the end was a really lovely touch after such a long slog. If I ever move again, I genuinely wouldn’t hesitate to use DKH Rickmansworth myself. A huge thank you again to Josh, Hannah, Beth, and the whole team. Wishing you all the best and continued success.
5/5
GoogleI have no hesitation recommending DKH, the team worked really hard to secure a sale.
5/5
GoogleTia has been great! Always updating me and calling me back promptly
Agent replied · 23 August 2026
Thank you for your lovely feedback! We’re so pleased to hear Tia has kept you updated and been quick to respond throughout. We’ll be sure to pass your kind words on to her!
4/5
GoogleSo far they have been very good , keeping us updated on how things are doing. Can't wait to have finally sale , to give full review
Agent replied · 23 August 2026
We're pleased to hear that you've been happy with the service so far and that our team has been keeping you updated throughout the process .We look forward to helping you reach a successful completion!
5/5
GoogleDawn was incredibly helpful throughout the process and answered all our questions. She acted promptly when we needed anything resolving too which was a huge stress reduction. Would 100% recommend!
Agent replied · 26 May 2026
Thank you so much for taking the time to leave such a lovely review, Jennifer. We're delighted that Dawn was able to support you so well throughout the process and keep things moving smoothly when you needed it most. It's wonderful to know … More
5/5
GoogleMy sale is going through rapidly and smoothly. Julie was my contact and found a buyer first time for me. I was delighted. I'd also like to mention Claire who was kind enough to help me with solicitors forms. Altogether a great team.
1/5
GoogleDawn Coulson
Agent replied · 21 May 2026
We're really sorry to hear your experience didn't meet expectations, this isn't the standard we hold ourselves to. We'd love the chance to put things right, so please don't hesitate to get in touch with us directly. We hope to hear from you soon.
5/5
GoogleWonderful service provided by the team at JW Woods Consett for the sale of my property. Excellent communication throughout, would definitely recommend.
Agent replied · 26 May 2026
Many thanks for your kind words Lewis, we look forward to assisting you in the future.
2/5
GoogleAfter reaching out to Woods I asked for a valuation on my house, David come out to value it and told us we could get £100-105k maximum for our house, we then invited other estate agents who all said in the region of £115k, we then put it on …
Agent replied · 7 May 2026
Dear Bethany Thank you for providing feedback which we will use in a positive way. Valuation … More
5/5
GoogleGreat support provided by the Woods sales team in selling our home. Lots of viewings arranged resulting in numerous offers in the space of two weeks. Outstanding help, communications and advice provided during the process by Elaine …
Agent replied · 15 June 2024
Thank you so much for taking the time to leave such a lovely review, Michael. We're delighted that Elaine, Lindsay, Sarah, Helen and Ann were able to guide you through the sale so smoothly and achieve such brilliant results with multiple … More
1/5
GoogleDisappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.
Agent replied · 12 May 2026
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
5/5
GoogleExcellent communication from Sales team. Keeping us informed of viewings and feedback. Dawn, Sales Coordinator dealt with us once sale agreed, advising of next steps, updating us at different stages. Would definitely recommend as service has been exceptional. Thank you 😊.
Agent replied · 24 March 2026
Many thanks for taking time to give the team feedback, we look forward to assisting you in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 902 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 882.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
