Trusted Agent profile
Verified
★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,750 reviews on Google only. Show every review
5/5
GoogleOlivia and her team were very efficient and knowledgeable during the house purchase.Olivia dealt with purchase very swiftly and kept me in the loop at all times .Great service.
Thanks for your kind review Joe, we hope your purchase goes through quickly
5/5
GoogleAn excellent service to date. Adele has been attentive and professional throughout the process thus far - rapid and thorough responses to any queries. Would highly recommend.
Thanks for your 5* review Jim, its much appreciated and we will continue to assist as your purchase goes through.
5/5
GoogleAdele, through the initial stages of our offer and two way communication, revision to acceptance - to next stage checks with required paperwork submitted, has done an excellent job. We are looking forward to this purchase progressing in much the same manner through to exchange and completion.
Thank-you for your 5* review Paul, we hope your mothers purchase goes through quickly.
5/5
GoogleGreat experience with JW Wood. I didn't really know what to expect as a first time buyer but olivia really helped make everything very easy for me. Great at keeping intouch and we're quick to sort everything out.
Thank-you for your review Andrew, we’re always happy to help.
5/5
GoogleAdele and the team have been very supportive since the very first viewing of our new house. Offering advice and making sure things run smoothly whilst always been on the end of the phone should we have any queries. We would highly recommend JW Woods.
Thanks for your 5* review Rachael, its much appreciated, we hope your purchase goes through just as smooth
5/5
GoogleOnly positive experiences with the JW Wood Team so far. Olivia was extremely helpful during the process of finding my new place and responded quickly to all my questions and requests. When it comes to buying a place which you can call Home for a long time - if not for the rest of your life - you really want to be in good hands.
Thanks for your kind review Bettina, we always try to give the best service and hope your purchase goes through smoothly
5/5
GoogleThanks to Adele and Olivia for their help in selling my parents home very quickly. They carried out 12 viewings over the space of 3 days and we had 7 offers, 3 in excess of the asking price. Amazing result for our family, great communication from the start. We’d thoroughly recommend JW Wood to sell your house.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleA really nice and friendly estate agents whom were very helpful with me during the process of looking for my first house. Olivia was especially brilliant as she helped me feel at ease in such a new daunting environment and talked me through each stage. The whole viewing and offer process was also very swift and Olivia engaged with the seller frequently whilst constantly keeping me up to date. I really appreciate all of the care and support shown to me by Olivia and JW Wood. Thank you!
Thank-you for your kind words Becca, we’re delighted you’re so happy with the service given by Olivia, we hope your purchase goes through soon.
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleExtremely professional, polite and efficient service.
Thank-you for your review Peter, much appreciated.
5/5
GoogleFriendly and efficient service with Olivia and the team.
Thanks for your kind review Ali, we hope your purchase goes through quickly.
5/5
GoogleUnbelievably friendly, efficient quality service from Adele and the team can’t thank enough
Thanks for the 5* review Kieran, its much appreciated.
5/5
GoogleI would like to congratulate Olivia, Chris and the team for been very professional in selling my house in such a short time Kind Regards Mike and Joy
Thanks for the 5* review Mike, pleased to have go such a good result for you so quickly
5/5
GoogleAll the staff were very professional and helpful with regular updates on the sale, Adele was very helpful from start to finish. I highly recommend.
Thanks for the 5* review Richard, we’re delighted your transaction went well.
5/5
GoogleExcellent service from J.W.Wood. Friendly and informative from the first contact to agreeing a fast sale. Good communication and management of the sale by Adele with an informative and honest valuation by Tracy. Thank you.
Thanks for the 5* review Graeme, the team are always happy to help and we hope to complete your sale soon.
5/5
GoogleFrom my first contact with this Estate Agency I have been very impressed with the communication and friendliness of the team. Clare Richardson has been a delight to deal with and has been very helpful.
Thanks for the 5* review Sue, its much appreciated, Clare and the team are always happy to help
5/5
GoogleJW Wood made the whole house-buying process simple from start to finish. Amanda Killops in the Durham office was the sales co-ordinator for our purchase and was a delight to deal with. She was helpful and efficient at all times, keeping me sane through the bumps along the way. Thank you to all!
Thank-you for your kind comments and 5* review, we’re delighted you are happy with our service.
5/5
GoogleChris, Adele and the other ladies at the Consett office have provided service which has been second to none. They kept me up to date daily in a swiftly moving market and my queries, no matter how trivial, were always answered in a pleasant and efficient manner. I have no hesitation in recommending this team.
Thank-you for your 5* review Jackie, we’re delighted to have achieved a sale for you above the asking price and hope your move happens soon.
5/5
GoogleExcellent service from the team at Jw Wood Consett. Olivia, Clare and Adele all made the experience of purchasing my first home a lot easier ! Communication was great keeping me informed at all times !
Hi Kate, thanks for your 5* review, we are always happy to help.
5/5
GoogleRating only, no written review.
Thank you for your kind review.
5/5
GoogleGreat team,very switched on!! We highly recommend them!!
Hi Angie, Thank you for your kind words. I will pass them on to the rest of the team. It’s a pleasure to deal with you as well. Kind regards
5/5
GoogleThoroughly worth their fees. Updated progress throughout, all people who I dealt with were fantastic. Martyn who swiftly valued and got the house listed, to Amanda who kept me in the loop. Would highly recommend using J W Wood. Thanks again Darryl
Thank you for your kind words. It was good that the house had so much attention! We hope that you are happy in your new home.
5/5
GoogleHonestly couldn’t recommended these enough! Jill has been amazing so far & Tracy is always so lovely when I call in & get through to her. They’re both so welcoming whether it’s via phone email or in person.
Thanks Nadine. This is very much a “people” business and Jill and Tracy were absolutely delighted with your feedback.
5/5
GoogleFirst class service from an excellent agent! We would like to say a huge ‘Thank you’ to Tracey Bowen for being highly organized, proactive and professional in the sale of our property. We really appreciated her prompt, friendly response to any of our queries which led to our house being sold within the week. Highly recommend.
Thanks Kevin. Our job was made a lot easier because your house and gardens are amazing! A great result with a happy buyer too! Thanks for your recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
