Trusted Agent profile
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★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,750 reviews on Google only. Show every review
5/5
GoogleWe would highly recommend JW Woods in Consett. The are very professional and they've kept us informed regarding viewings or anything we asked them, they would always happily answer the phone and help us with any doubts or queries we had. We …
Thank-you for your great review Richard, Olivia will be delighted at your comments.
5/5
GoogleFrom day one, the staff were very helpful especially Olivia Slusher as she is the person who is dealing with my house sale. I am always kept informed with the progress and of any viewings to be had by potential buyers. …
Thank-you for the 5* review Eddie, we will continue to give you the best service as your sale progresses.
5/5
GoogleAfter moving up from the south we contacted JW Wood Consett who emailed us relevant properties. We viewed one with Julie who was friendly and very helpful. The in house team also were very helpful within the purchasing of the property. …
Thank-you for your kind words Rowena, we hope your purchase progresses smoothly
4/5
GoogleSatisfied with Wood's work on our house sale. Staff at the Consett office were helpful and professional, and also persistent (which is why I ended up contracting them in the first place). Only quibble was their use of a solicitor in Leeds …
Thanks for your review Paul and your constructive feedback, much appreciated.
5/5
GoogleThe team at Consett branch have been fantastic supporting me through the marketing and sale of my property which only took 3 weeks to find a buyer. …
Thanks for the great review Paul, the staff are delighted at your comments, hope your sale goes through soon.
5/5
GoogleOlivia and Clare were so helpful, responsive and professional. They explained everything to us, as we are buying in the UK for the first time in 20 years. They made the house hunt and offer go very smoothly. Great communication, always …
Thank you for your kind 5* review Mandy, we hope your move back to the UK is a smooth one.
5/5
GoogleA massive thanks to Olivia for all her help in finding us our dream home. We are so happy we have finally found our dream home and that's thanks to Olivia. I really appreciate all the phone calls, emails and chasing up she did throughout, …
Thank-you for your kind comments Natalie, Olivia is dedicated to providing the best service for our clients and delighted you appreciate that.
5/5
GoogleCould not thank the estate agent enough for how quickly and efficiently they have dealt with the sale of my property. Viewings were organised on the same day where possible to avoid disruption to myself. I have been assigned a member of the …
Thanks for your great feedback Laura, its much appreciated.
5/5
GoogleI received excellent and professional service from JW Woods, Consett,and would highly recommend this Estate agent . A special thank you to Adele Lockey for her outstanding attention and also to her efficient and friendly team. First class. …
Thanks for your review Angela, the team are delighted with your very kind comments.
5/5
Googlejust would like to say this has been very easy and straight forward from Tracy who did the valued our home with some fab photos to Olivia it has been a pleasant experience …
Thank-you for your review and kind words Derek, our team are always happy to help
5/5
GoogleFantastic Estate Agents to work with. Really helpful, especially Amanda who consistently kept us updated with any changes and was constantly helping us with any issues or follow ups. …
Thank-you for your kind words Victoria, its much appreciated, we hope you will be happy in your new home
5/5
GoogleI should’ve known better to put my business through JWW Estate Agents immediately. I was originally with another broker in the area for 6 months and no sale. Within a week of putting it on with JWW my house was sold. Very grateful for …
Hi Helen, thanks for your 5* review and kind words, we’re delighted you are happy with our service.
5/5
GoogleFantastic service from the team .. first communications with Adele were welcoming and informative and Olivias experience shone through from intial viewings and questions all the way through to the purchase of the house . Olivia steered us …
Thanks for your great review, the team always try to impress. We hope your purchase goes through quickly.
5/5
GoogleThanks to Olivia, Adele and Samantha all for being so professional, efficient and helpful during the recent sale of my parents bungalow. It made the selling process so much easier. …
Thankyou for your 5* review Chris, we’re delighted you have been happy with our service.
5/5
GoogleVery happy with the service provided by JW WOOD, especially Tracey & Olivia who, as well as being knowledgeable and professional, are very friendly and approachable. …
Thank-you for your 5* review Susan, we’re delighted to have agreed a sale so quickly for you.
5/5
GoogleGreat service from the team at JW Woods. The house was marketed at the right price thanks to Tracy's knowledge of the housing market in my area and had requests for viewings in less than 24hours of being listed. Olivia, Adele and the rest …
Thanks for your kind comments and 5* review Audrey, its much appreciated
5/5
GoogleOutstanding service. JW Woods are professional, communicative and honest. Right from the start when we couldn’t decide to market our home or not, there was no pressure, Tracy came around and took some great photos and outlined the …
Thanks for your kind words Martyn, we’re delighted you are so happy with our service.
5/5
GoogleFirstly I have never used this Estate Agent before, however they came highly recommended by a friend of my Dad. …
Thank-you for your kind words Barry, its really nice to know we’ve done a good job, the staff are delighted with your feedback and our first 6* review 😊 …
5/5
GoogleFabulous service from JW Wood from the initial valuation by Tracy which was very informative and helpful, she was fully prepared and able to take photos the same day to get things started and then great communication from Adele, really …
Thank-you for the comprehensive review Tracy, the team are always happy to help.
5/5
GoogleThis estate agency is very good, Well done to all the staff, especially Julie, who showed us around the property, she was very helpful in telling us about the property and any queries we had. We then spoke to Adele, who was very helpful and …
Very grateful for your 5* review Maria, we hope your purchase goes smoothly.
5/5
GoogleI was very impressed with the service we received from JW Wood when selling our house in Consett. Right from the start everyone was professional but also helpful and friendly. Special thanks to Olivia, Tracy and Adele but also all at JW …
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleAdvertising and selling a house could be a daunting prospect but my recent experience with JW Wood was made relatively simple and straightforward by the professional attention I received. Tracy came to my home, explained the process and …
Thank-you for the comprehensive review Bill, its very much appreciated.
5/5
GoogleA really nice and friendly estate agents whom were very helpful with me during the process of looking for my first house. Olivia was especially brilliant as she helped me feel at ease in such a new daunting environment and talked me through …
Thank-you for your kind words Becca, we’re delighted you’re so happy with the service given by Olivia, we hope your purchase goes through soon.
5/5
GoogleWe were recommended JW Wood as we are from outside the area and they did not disappoint!! From initial contact, Claire Askew was very professional and prompt in our options being explained and the survey was booked with only a small wait of a week. We opted for a level 3 survey and our surveyor Jonathan Mason contacted us before he attended to discuss our needs and any concerns. The survey was extremely detailed, literally with no stone unturned and gave us complete confidence in our potential new homes' condition - with a gallery of photos highlighting the inspection. From the survey taking place the report was with us the next day - excellent service throughout and highly recommended
Many thanks for the detailed review and we are delighted that you were very happy with our service.
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The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
