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★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,750 reviews on Google only. Show every review
5/5
GoogleWe purchased our home through JW Wood recently. We were looking from down South, so only able to come up for a short visit. We explained this to Ann and she was amazing in asking the right questions to ain an understanding of what we were …
Dear Victoria - wow what a fantastic review. It just goes to show that not all estate agents are the same most of which simply rely on the Internet. I hope you are happy in your new home and enjoy living in Durham
5/5
GoogleExcellent service Ann thank you for professionalism
Dear Sue. Many thanks for your review. Ann has many years experience and prides herself on delivering excellent service
5/5
GoogleThe value of the local expertise of everyone at JW Wood was underlined during the completion of the sale when Ann Stobbart and Jonathan Wheeler brought their all experience into play.
Dear Timothy. Ann and Jonathan are both very experience members members of our Durham team and were both more than happy to help out in what I know was quite a difficult time. Thanks for taking the time to post your review and kind comments
5/5
GoogleThank you to Anne and Elaine for all their polite and informative attention we found them to be very professional during our recent purchase of a property on there books .
Dear John. Thank you for your 5* review. Ann and Elaine will be encouraged by your kind words
5/5
GoogleI highly recommend the team at JW Wood after successfully finding our new property. All my calls and enquiries were dealt with swiftly, in detail and great care was taken to ensure that viewings could take place and on time which was …
Dear Zoe - it is encouraging that you have had excellent service from our Durham sales team in particular Ann. Our after sales team will now take over and progress the sale to a satisfactory completion
5/5
GoogleBrilliant service really friendly and reliable highly recommended
Dear Craig, thank you for your 5* review. I’m delighted that you have received brilliant service
5/5
GoogleProfessional, great communication and a personal service. Would highly recommend.
Dear Kate, communication is a key part of our business and its great to see you also received personal service from us
5/5
GoogleWe have just completed the sale on my late parents' house. JW Wood have been very helpful, particularly Ann Stobbart who was our point of contact. Thank you for all your help Ann.
Thank-you for your fantastic review Fiona, Ann is always delighted to help.
5/5
GoogleAmanda has been fantastic in pushing through the sale of my property liaising with all parties involved. I’d recommend J W Wood and would use them again.
Dear Amy Many thanks for taking the time to post your review. After sales is an integral part of our business and Amanda plays an important role within that department. She will be encouraged by your kind words
5/5
GoogleExcellent service. All stages of the sales process handled professionally and efficiently. Woods regularly kept us up to date with progress. Recommended.
Dear Mike, many thanks for you 5* review, it is very much appreciated. Communication is a key part of out business so I’m delighted to hear you were happy with our service
5/5
GoogleI highly recommend the team at JW Wood, especially Ann who has been professional, helpful and responsive throughout the sale process.
Dear Judith, many thanks for taking the time to provide a 5* review. Ann is a senior member of our Durham sales team and will be encouraged by your kind comments
5/5
GoogleHighly recommend. All queries dealt with quickly and professional. Good honest service.
Dear Lisa, many thanks for your 5* review it is much appreciated
5/5
GoogleFantastic service from start to finish with Woods and in particular with Tracey (chester le street office) when the house was up for sale, then with Amanda (durham office) after it sold. I was kept up to date weekly with the progress and …
Thanks for your comments Ash. Both Tracy and Amanda were really pleased to help you through the process. Good luck in your brand new home!
5/5
GoogleI instructed JW Wood on a probate sale and dealt with Ashley until the sale was agreed and Samantha thereafter. Due to the distance involved, I never met either of them personally but both provided an excellent service and were good communicators. I appreciated the firm's straightforward and realistic advice on pricing as well.
Dear Laura, many thanks for your excellent review. I know it can be difficult managing a sale from a distance so I’m delighted to hear that everything went to your satisfaction
5/5
GoogleHelpful, professional, efficient and very responsive are the words which come most readily to mind. From Director to Branch Staff, all were approachable and realistic, and the sale was concluded swiftly.
Dear Jeff, I’m delighted to hear you have been happy with the service received from our Durham sales team and we have managed to agree a sale quickly for you. Our after sales team will now take over and see the transaction to a satisfactory completion
5/5
GoogleGreat service throughout the long sale process of our house, with friendly helpful staff (Elaine, Geoff and Ashley). Highly recommended.
Dear Jessica, many thanks for you 5* review and kind comments. As you say it was a long process which was due to some legal issues
5/5
GoogleI have been very happy with Woods regarding the sale of my property, from initial valuation through to completion. I have found all staff to be friendly and professional. They are very good at keeping in touch throughout the process.
Dear Gill, many thanks for taking the time to write a 5* review, it is much appreciated.
5/5
GoogleChester le street branch has lovely helpful staff. Highly recommended.
5/5
GoogleIt's been lovely working with Ann at the Durham office and she's been patient answering all my queries & organising the various things regarding our sale and purchase. I'd highly recommend going with JW Wood.
5/5
GoogleExcellent service for the sale of my property through their Durham office. Very efficient, communication was great throughout the process and they also provided lots of useful advice. I'd highly recommend JW Wood.
Dear Henry, delighted to see that as a returning client you have received a 5* service from our Durham sales team
5/5
GoogleAnn and her team were in regular contact with me whenever there was news to provide - I felt I was being informed and updated throughout the process. All in all a very positive experience!
Dear Brian, many thanks for taking the time to write a 5* review. Communication is a key part of our business so I’m delighted you have been happy with our service
5/5
GoogleJ W Wood Estate Agents Durham - have a great team, from my initial encounters with Geoff and Jonathan, through to the sale being handled by Ann and Liam. The team are highly experienced, very organised and provide you with honest answers …
Dear David, many thanks for providing an excellent review, your kind comments are much appreciated. As a client who experienced trying to sell through another agent and then transferring to J W Wood you are well placed to comment that all agents are not the same.
4/5
GoogleAfter some initial issues with my first point of contact at JW Woods (who I believe has now left the company), we completed on the purchase of our family home. Ann and Elaine took over as my points of contact and really pulled it out of the …
Dear Amy, many thanks for taking the time to provide a review. I’m sorry to hear of the initial problem you experienced but of course delighted everything was resolved to your satisfaction. Hope you are very happy in your new home
5/5
GoogleFrom our initial meeting with Jonathan the service from the JW Woods team has been excellent. Elaine and Ann have given us honest and sound advice and worked hard to promote the sale of our property. I would definitely recommend JW Woods.
Dear Kathryn, many thanks for your 5* review and kind comments. Sound professional advise is essential when we have a situation where we receive multiple offers. We have a very experienced team so I’m delighted to hear you have had excellent service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
