Trusted Agent profile
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★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,750 reviews on Google only. Show every review
5/5
GoogleI needed a homeowner’s survey done quickly and the team at JW Wood came to the rescue, doing a detailed survey in the required timeframe, calling me same day with the top level results and sending the report through that evening. Has saved me a few thousand and signposted urgent work and non urgent maintenance. Thanks Claire and Jonathan!
Dear Susie, thank you for your kind words and for taking the time to leave us a wonderful review.
5/5
GoogleDealing with Claire from JW Wood has been extremely easy from the first phone call to getting the survey completed, they have been clear and professional throughout. I can’t thank them enough for how efficient they have been and accommodating. I would definitely use this company again in the future and recommend them to my friends and family.
Hi Jessica, thank you for your kind comments and 5* review.
5/5
GoogleWell Presented
Hi Mr and Mrs Smith Thank you for your review!
1/5
GoogleRating only, no written review.
Dear Matthew Coates, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments in your review. It is my intention to carry out an internal investigation as this is the first I have heard personally of your grievance. In order for me to do so could you please email me personally at g.graham@jww.co.uk detailing your comments, after which I will carry out a thorough review and report back to you. Many thanks Geoff Graham (Director)
4/5
GoogleSlightly rocky start, however the communication once a sale price was agreed has been top notch. Sandrine and the team at JWWood are really responsive and are happy to answer any question I have.
Thank you for taking the time to leave us a review, J B. We look forward to being able to hand you the keys to your new home.
5/5
GoogleLovely Staff. Very helpful. Very efficient. Will bend over backwards.
Hi Dawn, thank you for your kind review. It means a lot to the whole team!
5/5
GoogleOur JW Woods contact Barbara Smith keep us informed with every viewing and very professional at her job Thanks
Hi Mr Griffin, Thank you for your kind words, we will make sure that Barbara hears them! Kind regards
5/5
GoogleReally easy process to sell our house with jw wood. Barbara was fantastic providing help and support throughout, nice to know there is such friendly and reassuring voice at the end of the telephone , thank you.
Hi Peter, Thank you for this review, we will make sure that Barbara hears your kind words. … More
5/5
GoogleExcellent service fro JW Wood. Amanda jept me in mind for a property in an area i wanted to buy and kept me informed consistently. Highly recommended
Hi Jo Thank you for your lovely review! … More
5/5
GoogleVery good service from everyone at JW Wood and particular thanks to Barbara wo has been fantastic thus far!
Hi Ivan Thank you for your kind review, the house sale did much better than … More
5/5
GoogleRating only, no written review.
Many thanks for the five star review, our team will be delighted.
1/5
GoogleRating only, no written review.
Hi Marie, our sincerest apologies if we have not met your expectations. We have spoken to everyone in our team and also searched for you in our customer database but aren't able to locate your details so that we can investigate what has … More
5/5
GoogleRating only, no written review.
Thank you for your review
5/5
GoogleRating only, no written review.
Hi Ken Thank you for the review
5/5
GoogleStraightforward easy
Hi Leonard Thank you for the review! … More
5/5
GoogleFirst class,from the valuation to the sale ,especially Amanda and Barbara
Hi Wayne, Thank you so much! Your words are muchly appreciated!
4/5
GoogleA smooth process. Barbara and Elizabeth were very good at their jobs.
Hi Mr Marriner, Thank you for your kind review. … More
5/5
GoogleVery positive experience, great communication and regular updates delivered with kindness, understanding and compassion.
Hi Susan, What a lovely review! Thank you for your kind words. It means a lot to our team Best wishes
5/5
GoogleExcellent service from Amanda and the rest of the team. Always kept informed and up to date with what was going on.
Hi Danielle, Thank you for your kind review! … More
5/5
GoogleI can’t fault the team at Wood, Bishop Auckland, SUPER helpful & friendly. Huge thanks to Amanda Dowson for all her help, it’s so appreciated 😊 …
Hi Penny Thank you for such a great review! … More
5/5
GoogleVery efficient service, with clear communication at every step. Barbara Smith, my main point of contact, was a fantastic!
Thank you for your kind review, We will make sure that Barbara hears of them!
5/5
GoogleMartyn was really kind and very helpful. He always responded to my emails or calls
Hi Kiera, Thank you for your kind review, it’s very much appreciated! … More
5/5
GoogleMany thanks to the Bishop Auckland team especially Barbara who have helped me on the purchase of a property.
Hi Janet Thank you very much for your lovely review
5/5
GoogleDealt with efficiently and with professionalism. I particularly liked the advisor who was allocated to ensure the sale went smoothly.
Hi Kathleen Thank you for your kind review … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
