5/5
GoogleVery friendly and professional
Agent replied · 15 June 2024
Dear Shirley, great to hear that you have found our team very friendly and professional, and many thanks for providing a 5* review.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)25 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL314 reviews · 113 on Google (5.0)25 in the last 90 days
Reviews on Google
Showing 2,750 reviews on Google only. Show every review
Google5/5
GoogleAnn and the team at JWW were helpful and professional
Agent replied · 15 June 2024
Dear Natalie, many thanks for providing a 5* review, it is much appreciated
5/5
GoogleKeep very well informed and everything was handled very professionally. Thank you
Agent replied · 15 June 2024
Dear Jade, many thanks for providing a 5* review. Your comments are very much appreciated
5/5
GoogleGreat service from start to finish highly recommend, nothing you ask is ever a problem.
Agent replied · 15 June 2024
Dear Alex, many thanks for providing a 5* review. I’m delighted you have received great service and that you would recommend J W Wood
5/5
GoogleExcellent communication and support throughout the purchase!
Agent replied · 15 June 2024
Dear Sam, thank you for taking the time to provide a 5* review. Communication is a key part of our business so I’m delighted to hear we have met your expectations
5/5
GoogleVery efficient and friendly service from Sarah - thank you!
Agent replied · 15 June 2024
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleFriendly and professional throughout. Kept me informed about progress. Would recommend without hesitation
Agent replied · 15 June 2024
Dear Don, thank you for taking the time to provide a 5* review. I’m delighted you were happy with the service provided and that you would recommend us.
1/5
GoogleThe most backstabbing, shady and rude estate agents in the entire county of Durham.
Agent replied · 15 June 2024
Dear Dylan Owen, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments … More
5/5
GoogleExcellent service and great comms always keep me up to date. Highly recommended!!
Agent replied · 15 June 2024
Dear Paul, many thanks for your 5* review, your comments are much appreciated
5/5
GooglePolite, friendly and helpful, (including computer use advice for myself who is computer illiterate) from viewing to my successful offer of purchase. Thank you
5/5
GoogleRebecca went above and beyond for us on a complex matter. She kept us informed at all times with key information. Thank you
Agent replied · 15 June 2024
Dear Helen, communication is a key part of our business. Rebecca has only been part of our team since December so its encouraging to receive such positive comments. Many thanks
5/5
GoogleAnn was attentive and helpful. So far so good lets hope it all goes through ok still a way to go.
Agent replied · 15 June 2024
Dear James, Ann is a very experienced member of our Durham sales team and is delighted with your comments. Many thanks for taking the time to provide a 5* review
5/5
GoogleSuch a nice viewing with the women she was so friendly and very helpful.. also my new purchase is smooth and relaxed with Ann :)
Agent replied · 15 June 2024
Thanks for the 5* review, we’re very grateful.
5/5
GoogleSarah has been very helpful always on the other end of the phone if I needed to speak with her. Very valuable to jw wood. Thanks again Sarah
Agent replied · 15 June 2024
Dear Neil, many thanks for providing a 5* review. Sarah is an experienced member of our team and as you quite rightly point out very valuable to us at JWW
4/5
GoogleAnn at woods and her team has been very good in finding us bungalow and kept us informed at all times as we haven't moved 52 years and needed plenty help they were there when we needed ask anything thank you so much Ronnie Jean Hann
Agent replied · 15 June 2024
Dear Ronnie & Jean, Ann is a very experienced member of our Durham sales team and has a great understanding of clients needs. I’m delighted to hear that the process has gone well for you
5/5
GoogleA very friendly team, who have efficiently and quickly found a buyer after we switched from a different agent in Durham.
Agent replied · 15 June 2024
Dear Chris, many thanks for providing a 5* review. Your recent experience with JWW goes to show that not agents are the same
5/5
GoogleProfessional and efficient from the start, property sold and kept informed at every stage of the process. Many thanks to Jonathan and Sarah for your efforts on my behalf!
Agent replied · 15 June 2024
Dear Sandra, many thanks for providing an excellent 5* review. Communication with clients is a key part of our business and this will continue as the transaction will be handled by our after sales team through to completion
5/5
GoogleVery fast and efficient service . Quick replies and responses and professional. I had Rebecca working on my case and she was fantastic. Would recommend to anyone looking to buy or sell a property
Agent replied · 15 June 2024
Dear Matt, thanks for taking the time to provide a 5* review. Rebecca has only been with us since December and will be greatly encouraged by your comments.
5/5
GoogleWhat a great experience it has been using JW wood. No stress or hassle at all. A special thanks to Julie and Liam for all their help and support.
Agent replied · 15 June 2024
Dear Adam, many thanks for your 5* review. I’m delighted you have had a great experience with JWW. The sale will now be handled by our after sales team through to completion
5/5
GoogleThe most friendly, efficient and professional estate agency in the area. The service we received especially from Ann was second to none and achieved a sale subject to contract in a week, quite amazing. Many thanks to all of the team. Mike and Ann O'Donnell
Agent replied · 15 June 2024
Dear Mike & Ann, wow what an amazing 5* review. It’s encouraging that in certain circumstances the market remains quite active. The transaction will now be handled by our after sales team through to completion
5/5
GooglePolite and professional with excellent communication to keep me up to date with purchase. First class estate agents and I would say the best in Durham
Agent replied · 15 June 2024
Dear David, what a fantastic review. Communication is an important part of our business and I’m delighted that you have found us first class estate agents
5/5
GoogleWe have recently had a great experience with JWWoods, especially Ann and Julie who have made the purchase go as smoothly as possible. Thank you for you help and cooperation.
Agent replied · 15 June 2024
Dear Olivia, thank you for providing a 5* review and in particular the kind comments about Ann and Julie. It is very much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJJ Woods have been professional throughout, kept in touch with the progress of the sale, advice and guidance. Julie Prendergast was knowledgeable and helpful. Certainly recommend.
Agent replied · 15 June 2024
Dear Michael, many thanks for you 5* review, your comments are very much appreciated. Julie has only been with us for a short time but is doing a great job.
5/5
Google2nd time using J W woods but this time selling my mams house . They have been Exceptional, professional knowledgeable staff , Ann stobbart and Liam have been Amazing and look forward to using them again in the future.
Agent replied · 15 June 2024
Dear Annele, repeat business and recommendations are key to our business. I’m delighted that you have received exceptional service as a repeat client. Best wishes for 2023
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
