5/5
GoogleFabulous communication and a speedy sale - thank you! I would highly recommend JWW.
Agent replied · 15 June 2024
Dear Stu Homes, many thanks for your 5* review. Your comments are appreciated
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)25 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL314 reviews · 113 on Google (5.0)25 in the last 90 days
Reviews on Google
Showing 2,750 reviews on Google only. Show every review
Google5/5
GoogleWe are really happy with the service. The staff are responsive and professional and helped us through a really tricky sale. As a seller we would highly recommend, thank you,
Agent replied · 15 June 2024
Dear Mr QH, many thanks for providing a 5* review. Your comments are much appreciated and I’m delighted you received a professional service and would highly recommend us
5/5
GoogleI have been very happy with the speed and efficiency of JW Wood, with the help of Kate who has been a great help, in which I'm extremely grateful.
5/5
GoogleKate S was very helpful with our sale offer and was keen to aid in any way possible. She arranged multiple viewings for us before and after the offer was accepted.
Agent replied · 15 June 2024
Dear Shaz, many thanks for your 5* review and kind comments. Kate is doing an excellent job and it’s great that you have recognised this. The transaction will now be handled by our after sales team through to completion
5/5
GoogleVery friendly and efficient agents who have helped us deal with all our housing issues in a friendly manner. When our fridge broke we got a new one within the space of a week and all the people we've talked to, over email or the phone, have been very helpful. By far best housing agents for students in Durham.
5/5
GoogleThanks to Jonathan, Anne, Kelly and colleagues. We have had great advice re marketing our property, managing offers and completing the sale! Highly recommend and JWW would be our first choice for future property sales!
Agent replied · 15 June 2024
Dear Lynette, many thanks for providing an excellent 5* review. It was also very kind of you to call into the office with gifts for the team
5/5
GoogleI have been so very grateful to the staff at JWWood, Durham for all their help and support. This is my first experience of house selling and purchase, and I have been given excellent guidance and advice, particularly from Ann Stobbart and …
Agent replied · 15 June 2024
Dear Mrs Hudson, many thanks for providing an excellent review and for your kind comments. Indeed our after sales team will look after you and assist through to completion
5/5
GoogleWe are so delighted with the quick sale achieved by J W Wood of our student house in Durham at well over the asking price. Special thanks to Valuer Liam Barker and Senior Property Consultant Ann Stobbart . Excellent service !
Agent replied · 15 June 2024
Dear Robert, many thanks for providing and excellent review. Your comments are welcome in difficult market conditions
5/5
GoogleMy wife and I recently sold our property using J W WOOD Durham City. From the initial valuation by Jonathan Wheeler and the ongoing support provided by Ann Stobbart and Kate Strange, a potentially stressful process proved to be …
Agent replied · 20 June 2024
Dear John, it’s great to hear you have received excellent service from members of our Durham sales team. Everyone will be encouraged by your kind comments. Many thanks
5/5
GoogleJW Wood have exceeded my expectations! Communication from all staff but especially Elaine Anderson kept me informed every step of the way by phone and then confirmation by email. Jonathan Wheeler initially valued the property and gave me …
Agent replied · 20 June 2024
Dear Doug, many thanks for your excellent review and kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleReally impressed with the team at JW Wood Durham. They’re efficient, professional, and have proved on a number of occasions, that they’re willing to go that extra mile. I’m both surprised and delighted at the viewings generated in what is …
Agent replied · 20 June 2024
Dear SK Lyons, wow what an amazing review. Ann has worked for J W Wood for many years and is an asset to our company as you have clearly experienced.
5/5
GoogleWoods & especially the lovely Ann Stobbart were amazing for the duration of the sales process of my home. Professional, courteous, proactive. Totally on the ball at every stage and made sure everything moved forward with pace. No slippages. I am so grateful for all the support and help and would highly recommend.
Agent replied · 15 June 2024
Dear Jackie, many thanks for providing an outstanding review. Ann is a long established senior member of our sales team. It is really encouraging to hear such excellent comments.
5/5
GoogleLove the videos. Feel like you are there
Agent replied · 8 October 2026
Dear Emma - thanks for providing a 5* review. Indeed videos are very useful so I’m pleased you likes them
4/5
GooglePrompt and efficient service with good communication by phone and email, thanks to Ann for a successful sale.
Agent replied · 8 October 2026
Dear Chris, many thanks for taking the time to provide your review. Your comments are appreciated
5/5
GoogleAppointments to view the house were always made to fit around us and at very last minute which has been very accommodating. Sarah is lovely and has been a great help when showing us round ☺️
Agent replied · 8 October 2026
Thanks for the 5* review, we’re very grateful.
5/5
GoogleVery friendly, prompt and professional service. Thank you Julie!
Agent replied · 8 October 2026
Dear Daniel, many thanks for providing a 5* review. Julie has only recently joined our team and is doing a great job. The slae will now be handled by our after sales team through to completion
1/5
GoogleThe worst Estate Agents in Durham, they are lazy and they never communicate with their tenants
Agent replied · 8 October 2026
At JW Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments in your review. It is … More
5/5
GoogleFantastic service from Sarah, great communication and seamless throughout. Thank you.
Agent replied · 8 October 2026
Dear Paul, many thanks for providing an excellent 5* review. Sarah is an experienced member of our Durham team. Her knowledge and understanding of the business is a major asset to us
1/5
GoogleRating only, no written review.
Agent replied · 8 October 2026
Dear Matthew Coates, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such … More
5/5
GoogleBrilliant from start to finish! Did not think buying a house could go so smoothly! They were professional, friendly and very helpful, having access to independent mortgage advisors and solicitors to enable buying for the first time to be less daunting and actually nice experience! Would highly recommend!
Agent replied · 24 October 2024
Hi Libby Thank you so much for such a great review, it’s hugely appreciated!! … More
5/5
GoogleThe excellent communication, advice and support received from Ann and the sales team at JW Wood greatly contributed to an overall positive experience of selling my property
Agent replied · 25 August 2024
Dear Janet, communication is a key part of our business which we take very seriously indeed. I’m delighted that you have had a positive experience and thank you for providing a 5* review
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for the 5* review - much appreciated.
5/5
GoogleQuick and efficient
Agent replied · 15 June 2024
Dear Nick, many thanks for providing a 5* review it is appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
